IFB Industries Complaints & Reviews

On 11th June I had filed a complaint that the water is not draining from my IFB from t load machine which was purchased in 2018. A serviceman (Ph [protected]) was sent through IFB who drained the jammed mesh and did 2 cleanse cycles and also convinced me to get a water softener placed. I was charged 2300/- . The same problem is recurring since and today after registering complaint another serviceman Mr devi prasad has been sent who claims that the heater is faulty and needs to be replaced which will cost approx 680/- plus he says there is a visit charge of 590/-.

Kindly justify the warranty of your service charge and the exorbitant charge for visits that are repeated in 32 days time for same issue.

Washing machine cartridge is getting emptied even before starting machine. One of display is not showing indicator and surf is getting out of machine in front. Even servicemen is not taking care of that.

Dear IFB

I bought ifb dishwasher in last month and it’s performance is not at all satisfied. Also it’s door is not closing properly.
I want my money back or replace with any other product.

This is pathetic product

Since 3 months my dishwasher is showing f5 error…. the technician visited twice asking to replace parts for 8500rs…without guaranteeing if the F5 error would be resolved…. the technician himself doesnt know what the actual issue is… sometimes he says the drain is blocked then after checking the drain absolutely fine…he says the heating part is not working …. how can i rely on such fake commitments??? kindly rectify my issue soonest

Complaint Against IFB Company

IFB Ticket No: [protected], Date Of Complaint: 2.7.22
Dishwasher Model No: Neptune (Built-In) - IFB
Cost Of Purchasing: Rs. 41, 952
Date Of Purchasing: 31.7.2015
Place Of Purchasing: Girias, Gandhipuram, Coimbatore
Invoice No: CS/CBE/103576

My machine suddenly stopped working one fine day. I raised a complaint through its toll-free number. The service men came and after briefly checking the machine commented that the machine's PCB is gone. He then said, as your machine is very old (7 yrs only), and thus its parts are not available. So you need to buy a new machine. This one is gone and no use. He also said as its warranty period is also gone by, they can't help further. To which I said, I am pretty ok to pay for the parts but kindly arrange it from the company as it's only a 7 yrs old machine and it was pretty costly. Then the technician said the company has stopped making this model so you need to buy a new machine now as we can't help in this case. It was a shock for me as I was expecting him to repair the machine. I am not ready to buy such a costly machine again. I asked him to get the part at any cost & repair this machine asap. But he was adamant and said you can call the company yourself but we are helpless.

My query is when I have bought this high-end machine from IFB, doesn't it become the company's responsibility to arrange its parts also. If the part is not available then it becomes their responsibility only to arrange for an alternative for the customer. Either they should get the part or they should replace the machine with the new one. Where is my mistake and why should I again invest in a new machine? The machine itself was very pricy & hefty.

I cannot buy a new dishwasher at any cost. IFB should provide me with a solution asap. Please help me in this case.

Sheetal Gupta

Hi Team, I am facing difficulty with IFB service at Kurnool, Andhra Pradesh, from 3 months I am waiting to get display of senorite SX washing machine model under AMC,
The service is not responsible and daily they give some dates. I have contacted them in person mant time but no use ..

The below is my ticket which was closed without any resolution
Sir/Madam, IFB ticket number [protected] is scheduled for 30-Apr as confirmed with you. Incase you would like to reschedule it "https://rb.gy/iz5cwp/?id=wP9MFCfKx -IFB

Please look into this matter

Its almost 3 to 4 months, I am rising the same compliant repeatedly but no proper response from customer support. After raising the compliant they have visited and said for board change, for that they said it will take 30 days. In between without any information ticket is getting closed. Again raised the same issue, this cycle keeps going on and on. In each visit they not even checking properly the issue, just in mins they will run out from the premises. Totally feed up with customer care calling almost 10 to 15 times in a month.

I purchased a Senator WSS 8KG 1400 RPM washing Machine on 15/04/2022. The day i started using it in June 22, it started giving trouble. The clothes are not gettng spined and dried. I raised complaint on 9th June, 12th June and 4th July 22. The technicians visited on 10th June, 13th June, 14 june, 15th June and 4th July 22 respectively. Changed some parts, bur of no avail and the 0r9blem is not fixed. Finally the technicians have raised hands and informed that there seems to he some manufacturing error which they're not able to detect and fix and machine needs replacement. I am not getting proper answer from the Sr service personal of IFB at NCR Delhi. I feel cheated by the company and beeds help through this forum fir replacement of the faulty machine with the new one.
Regards
Rajinder Thakral

PCB not working on demo installation by your service person mehak deep singh

Replace my dishwasher

IFB Split Air Condition have E4 error
we complained to customer care...3rd days technician called but we didnt received his call so that call is closed
again, we register a complain no - [protected] on 03 June 2022
tech found gas leakage
so he replaced indoor unit Evaporator and fill gas on 09 June 2022
but next day problem is same
after 10 days he came for check and tell us some compressor issue
still now our air condition has same issue ...
every day we are calling the service company ..they are not answering
we are facing big difficulty in this hot season
Service center Name – Ever New Service Centre – Jhansi

Several days ago, IFB service center, nanak nagar, jammu was approached to provide a spare part to a IFB washing machine. Despite several visits and subsequent failure to provide the same, later it was promise by service center officials to directly & timely provide it to the home address given to them even after repeated calls, they have repeatedly failed to do the same. Hence, please look into the matter and ensure availability of the spare part at the earliest.

I bought AC from local vendor in Banda. After day of installation, ac stopped cooling . I lodged complaint many times and some engineers visited at home to resolve the issues but I couldn't resolve the issue. I spoke to regional manager too. This product should be replaced. I'm wondering how company can give bad quality of product to the customer. It's worst if giant company doesn't maintain the quality of product. No body believe to brand. It's very shameful.

IFB center cheating with more part cost and no warranty.

Patron service came and replaced door switch and charged 2400 rupees. no warranty and unprofessional behavior

the door switch cost only 300 rupees. cheating and not recommended.

Hello Team,
I would like to raise a complaint on the quality of service by IFB Appliances at their IFB Point, Belapur. We visited the store on Saturday and liked a model of their washing machine. However, the model on display was a 10 kg variant and a lower variant of the model was not on display which is understandable. However, what is not understandable is the lack of clarity and communication between personnel. On Sunday, when we went to confirm the order, we got to learn that the model being "sold" was never in stock. After much deliberation, we finalised another model and booked it with assurance that piece would be delivered today (Monday). Today I received a call from the store stating that the Stock sheet they had was outdated and they have to arrange for the machine from their plant in Goa. How can there be such a lack of training and communication between personnel.

I have raised a complaint to costomer support of IFB for my front load washing mechine. Authurised Technisions came changed DC presor sensor, they cherged 4500 rupees for that.. i have a question here why don't you people maintain price tags and barcodes for mechine parts.. total cost of mecgine was 18000 rupees. But taking the 4500 rupees to Presor sensor is really too cost.. which is no price tag and none of the barcode provided in that.. costomer care people says that.. they don't know the price tags technisions won't take parts from IFB.. if sensor cost 4500 then maintain the tags..and barcodes. Please don't cheat the costomers like this. It's not at all good .
Thank you

Worst service by IFB. No one picks up the phone at customer care. Technicians do false promises and sell AMC. There is no point buying AMC. In fact I will never buy any product from IFB. Frustrating experience.

Worst service. Despite having AMC, there is no help. If no one picks up the phone and service centre is not operational then no point buying AMC. Technicians do false promises and sell AMC.

We recently bought a IFB serena aqua sx Ldt washing machine, when the technician came for the service, he said that the rubber sleeve gasket has become harder and needed a replacement. He said that it would cost ₹3300, but when I checked the internet it was only around ₹1000.I need to know the real price and whether it would be covered under warranty or not

Im from Guntur and I Registered complaint on my Oven on 23rd may and today is june 13 still today the technician from service centre not visited my home. I've called Online Customer Service and there are connecting me with service centre owner and he'll say today I'll send the technician for sure sir. Literally my house is just 3 kms away from my house. They are not responding at all.

My washing machine is not working from last 1 month. I raised a ticket on 22nd May with ticket number [protected]. Next day one technician visited my place and asked me to go for AMC and within a day or 2 it will be resolved. I issued a ticket and to my surprise once the cheque got cleared I got one message from IFB that my issue is resolved.

Now I tried to reach out to the fraud technician who visited and assured that my problem will be resolved, is not taking my calls anymore. I again went ahead and raised one more complaint on 6th June with Ticket number [protected]. But it’s been close to a week and my issue is still unresolved. Only getting false promises that it will be resolved asap. Being with IFB for almost 10 years is a huge disappointment.