IFB Industries Complaints & Reviews

Since 3 months my dishwasher is showing f5 error…. the technician visited twice asking to replace parts for 8500rs…without guaranteeing if the F5 error would be resolved…. the technician himself doesnt know what the actual issue is… sometimes he says the drain is blocked then after checking the drain absolutely fine…he says the heating part is not working …. how can i rely on such fake commitments??? kindly rectify my issue soonest

Complaint Against IFB Company

IFB Ticket No: [protected], Date Of Complaint: 2.7.22
Dishwasher Model No: Neptune (Built-In) - IFB
Cost Of Purchasing: Rs. 41, 952
Date Of Purchasing: 31.7.2015
Place Of Purchasing: Girias, Gandhipuram, Coimbatore
Invoice No: CS/CBE/103576

My machine suddenly stopped working one fine day. I raised a complaint through its toll-free number. The service men came and after briefly checking the machine commented that the machine's PCB is gone. He then said, as your machine is very old (7 yrs only), and thus its parts are not available. So you need to buy a new machine. This one is gone and no use. He also said as its warranty period is also gone by, they can't help further. To which I said, I am pretty ok to pay for the parts but kindly arrange it from the company as it's only a 7 yrs old machine and it was pretty costly. Then the technician said the company has stopped making this model so you need to buy a new machine now as we can't help in this case. It was a shock for me as I was expecting him to repair the machine. I am not ready to buy such a costly machine again. I asked him to get the part at any cost & repair this machine asap. But he was adamant and said you can call the company yourself but we are helpless.

My query is when I have bought this high-end machine from IFB, doesn't it become the company's responsibility to arrange its parts also. If the part is not available then it becomes their responsibility only to arrange for an alternative for the customer. Either they should get the part or they should replace the machine with the new one. Where is my mistake and why should I again invest in a new machine? The machine itself was very pricy & hefty.

I cannot buy a new dishwasher at any cost. IFB should provide me with a solution asap. Please help me in this case.

Sheetal Gupta

Hi Team, I am facing difficulty with IFB service at Kurnool, Andhra Pradesh, from 3 months I am waiting to get display of senorite SX washing machine model under AMC,
The service is not responsible and daily they give some dates. I have contacted them in person mant time but no use ..

The below is my ticket which was closed without any resolution
Sir/Madam, IFB ticket number [protected] is scheduled for 30-Apr as confirmed with you. Incase you would like to reschedule it "https://rb.gy/iz5cwp/?id=wP9MFCfKx -IFB

Please look into this matter

Its almost 3 to 4 months, I am rising the same compliant repeatedly but no proper response from customer support. After raising the compliant they have visited and said for board change, for that they said it will take 30 days. In between without any information ticket is getting closed. Again raised the same issue, this cycle keeps going on and on. In each visit they not even checking properly the issue, just in mins they will run out from the premises. Totally feed up with customer care calling almost 10 to 15 times in a month.

I purchased a Senator WSS 8KG 1400 RPM washing Machine on 15/04/2022. The day i started using it in June 22, it started giving trouble. The clothes are not gettng spined and dried. I raised complaint on 9th June, 12th June and 4th July 22. The technicians visited on 10th June, 13th June, 14 june, 15th June and 4th July 22 respectively. Changed some parts, bur of no avail and the 0r9blem is not fixed. Finally the technicians have raised hands and informed that there seems to he some manufacturing error which they're not able to detect and fix and machine needs replacement. I am not getting proper answer from the Sr service personal of IFB at NCR Delhi. I feel cheated by the company and beeds help through this forum fir replacement of the faulty machine with the new one.
Regards
Rajinder Thakral

PCB not working on demo installation by your service person mehak deep singh

Replace my dishwasher

IFB Split Air Condition have E4 error
we complained to customer care...3rd days technician called but we didnt received his call so that call is closed
again, we register a complain no - [protected] on 03 June 2022
tech found gas leakage
so he replaced indoor unit Evaporator and fill gas on 09 June 2022
but next day problem is same
after 10 days he came for check and tell us some compressor issue
still now our air condition has same issue ...
every day we are calling the service company ..they are not answering
we are facing big difficulty in this hot season
Service center Name – Ever New Service Centre – Jhansi

Several days ago, IFB service center, nanak nagar, jammu was approached to provide a spare part to a IFB washing machine. Despite several visits and subsequent failure to provide the same, later it was promise by service center officials to directly & timely provide it to the home address given to them even after repeated calls, they have repeatedly failed to do the same. Hence, please look into the matter and ensure availability of the spare part at the earliest.

I bought AC from local vendor in Banda. After day of installation, ac stopped cooling . I lodged complaint many times and some engineers visited at home to resolve the issues but I couldn't resolve the issue. I spoke to regional manager too. This product should be replaced. I'm wondering how company can give bad quality of product to the customer. It's worst if giant company doesn't maintain the quality of product. No body believe to brand. It's very shameful.

IFB center cheating with more part cost and no warranty.

Patron service came and replaced door switch and charged 2400 rupees. no warranty and unprofessional behavior

the door switch cost only 300 rupees. cheating and not recommended.

Hello Team,
I would like to raise a complaint on the quality of service by IFB Appliances at their IFB Point, Belapur. We visited the store on Saturday and liked a model of their washing machine. However, the model on display was a 10 kg variant and a lower variant of the model was not on display which is understandable. However, what is not understandable is the lack of clarity and communication between personnel. On Sunday, when we went to confirm the order, we got to learn that the model being "sold" was never in stock. After much deliberation, we finalised another model and booked it with assurance that piece would be delivered today (Monday). Today I received a call from the store stating that the Stock sheet they had was outdated and they have to arrange for the machine from their plant in Goa. How can there be such a lack of training and communication between personnel.

I have raised a complaint to costomer support of IFB for my front load washing mechine. Authurised Technisions came changed DC presor sensor, they cherged 4500 rupees for that.. i have a question here why don't you people maintain price tags and barcodes for mechine parts.. total cost of mecgine was 18000 rupees. But taking the 4500 rupees to Presor sensor is really too cost.. which is no price tag and none of the barcode provided in that.. costomer care people says that.. they don't know the price tags technisions won't take parts from IFB.. if sensor cost 4500 then maintain the tags..and barcodes. Please don't cheat the costomers like this. It's not at all good .
Thank you

Worst service by IFB. No one picks up the phone at customer care. Technicians do false promises and sell AMC. There is no point buying AMC. In fact I will never buy any product from IFB. Frustrating experience.

Worst service. Despite having AMC, there is no help. If no one picks up the phone and service centre is not operational then no point buying AMC. Technicians do false promises and sell AMC.

We recently bought a IFB serena aqua sx Ldt washing machine, when the technician came for the service, he said that the rubber sleeve gasket has become harder and needed a replacement. He said that it would cost ₹3300, but when I checked the internet it was only around ₹1000.I need to know the real price and whether it would be covered under warranty or not

Im from Guntur and I Registered complaint on my Oven on 23rd may and today is june 13 still today the technician from service centre not visited my home. I've called Online Customer Service and there are connecting me with service centre owner and he'll say today I'll send the technician for sure sir. Literally my house is just 3 kms away from my house. They are not responding at all.

My washing machine is not working from last 1 month. I raised a ticket on 22nd May with ticket number [protected]. Next day one technician visited my place and asked me to go for AMC and within a day or 2 it will be resolved. I issued a ticket and to my surprise once the cheque got cleared I got one message from IFB that my issue is resolved.

Now I tried to reach out to the fraud technician who visited and assured that my problem will be resolved, is not taking my calls anymore. I again went ahead and raised one more complaint on 6th June with Ticket number [protected]. But it’s been close to a week and my issue is still unresolved. Only getting false promises that it will be resolved asap. Being with IFB for almost 10 years is a huge disappointment.

Spinner is not working properly. Could not make clothes dry.

I bought the washing machine 4 years back. A couple years ago, the plastic material back of the drum was melted and holes were formed. When shown to the IFB customer care, they asked us to change drum, but we ended up with plastic welding because the asked drum price was very high.
Again, now, washing machine shows tACO errors in high rpm programs, the machine wont complete the whole program cycle, it goes idle in-between. The service center again asks to change PCB, which is completely fine though that too for 16000NPR. They just want to loot us.

I showed to another technician, and he told us that the motor is faulty. The tachometer is indicating either very high speed or low speed, causing this fault. I am now convinced that the plastic in the back was also melted due to high motor speed generating high heat. But IFB does not want to change motor because it comes under warranty. This is a scam by IFB service center in Nepal.

Dear Sir
I would like to inform you that I, Md Imtiaz Uddin, a customer of product of IFB washing machine having model no. AW60-205 MT, sl no.[protected] purchased on 23.11.14.

I have made a complaint on 27.05.22 having ticket no-[protected] regarding non-working of my washing machine and explained the issue that my washing machine electronic panel (PCB) is not working properly. But I would like to say that It is very disappointing that without resolution IFB has close the ticket.

Then I have written a mail on 07.06.22 on [protected]@ifbglobal.com saying this is not at all acceptable. No customer is buying the machine for use of 5-7 years only and from that is BRAND LIKE IFB. I used to face a fault in your PCB every time. In my machine, 3 times the PCB has been replaced. Investigating all the probable reasons by IFB, but couldn't find any possible answer for its faulty equipment. This is the 4th time I am facing the issue. After so much of follow ups with IFB customer care, the reply received from IFB that this machine got obsolete, so they can't replace the parts and we need to take the new washing machine. This is not at all the acceptable answer. After so much of follow ups IFB customer care has given the phone no. of their authorized Franchise dealer of IFB of Pune, name Ms Ashmita ([protected]), but it is sorry to say that the Franchisee dealer partners didn't respond to the phone calls.

For their reply, I have mentioned in my email that If IFB is providing a new machine on FOC, it will be ok, which, I, am not expecting also. Hence please arrange to repair the same at the earliest, OR I am OK, if IFB can exchange my machine with a new one, within the cost of the spare part (PCB).

And if a person will replace Such costly items which cost may approx rs 3000, 4-5 times, which will cross the cost of a new machine. Then how we can believe on IFB BRAND Performance?

Expecting the needful action from IFB at the earliest since customer is not purchasing the machine for keeping the waste item in storage room but to use for their Comfort. And which I am suffering from last few days.

I would also like to inform that I have written a mail on 11.04.2019 that I have applied for AMC Request form in IFB website, and I got a call from IFB representative that, this model has been old, and IFB is unable to renew the AMC OR I can exchange this machine with purchase of new one with additional cost.
I also mentioned that, if this machine became obsolete from your products, then while going to renew the AMC in your website, how this machine model no, AMC Rate with/without Rubber and Plastic parts showing there? I have attached the screenshot also for the same and re-iterating the email on 16.04.2019 also, but could not received any response from IFB.

In this situation how a customer will purchase a such appliances for 3-4 years o[censored]se only by 2019 and somehow I have managed this machine till now, but what after this.

Finally they have responded on 11.06.22 that they have received feedback from their concern team that they can not provide the service for my machine.
Hope you can understand that, how we are facing difficulties in our day to day life, when we could not able to use the essential appliances for last so many days.
Hope you will understand the issue and will do the needful at the earliest.

Regards
Md Imtiaz Uddin
[protected]