IFB Industries Complaints & Reviews

IFB center cheating with more part cost and no warranty.

Patron service came and replaced door switch and charged 2400 rupees. no warranty and unprofessional behavior

the door switch cost only 300 rupees. cheating and not recommended.

Hello Team,
I would like to raise a complaint on the quality of service by IFB Appliances at their IFB Point, Belapur. We visited the store on Saturday and liked a model of their washing machine. However, the model on display was a 10 kg variant and a lower variant of the model was not on display which is understandable. However, what is not understandable is the lack of clarity and communication between personnel. On Sunday, when we went to confirm the order, we got to learn that the model being "sold" was never in stock. After much deliberation, we finalised another model and booked it with assurance that piece would be delivered today (Monday). Today I received a call from the store stating that the Stock sheet they had was outdated and they have to arrange for the machine from their plant in Goa. How can there be such a lack of training and communication between personnel.

I have raised a complaint to costomer support of IFB for my front load washing mechine. Authurised Technisions came changed DC presor sensor, they cherged 4500 rupees for that.. i have a question here why don't you people maintain price tags and barcodes for mechine parts.. total cost of mecgine was 18000 rupees. But taking the 4500 rupees to Presor sensor is really too cost.. which is no price tag and none of the barcode provided in that.. costomer care people says that.. they don't know the price tags technisions won't take parts from IFB.. if sensor cost 4500 then maintain the tags..and barcodes. Please don't cheat the costomers like this. It's not at all good .
Thank you

Worst service by IFB. No one picks up the phone at customer care. Technicians do false promises and sell AMC. There is no point buying AMC. In fact I will never buy any product from IFB. Frustrating experience.

Worst service. Despite having AMC, there is no help. If no one picks up the phone and service centre is not operational then no point buying AMC. Technicians do false promises and sell AMC.

We recently bought a IFB serena aqua sx Ldt washing machine, when the technician came for the service, he said that the rubber sleeve gasket has become harder and needed a replacement. He said that it would cost ₹3300, but when I checked the internet it was only around ₹1000.I need to know the real price and whether it would be covered under warranty or not

Im from Guntur and I Registered complaint on my Oven on 23rd may and today is june 13 still today the technician from service centre not visited my home. I've called Online Customer Service and there are connecting me with service centre owner and he'll say today I'll send the technician for sure sir. Literally my house is just 3 kms away from my house. They are not responding at all.

My washing machine is not working from last 1 month. I raised a ticket on 22nd May with ticket number [protected]. Next day one technician visited my place and asked me to go for AMC and within a day or 2 it will be resolved. I issued a ticket and to my surprise once the cheque got cleared I got one message from IFB that my issue is resolved.

Now I tried to reach out to the fraud technician who visited and assured that my problem will be resolved, is not taking my calls anymore. I again went ahead and raised one more complaint on 6th June with Ticket number [protected]. But it’s been close to a week and my issue is still unresolved. Only getting false promises that it will be resolved asap. Being with IFB for almost 10 years is a huge disappointment.

Spinner is not working properly. Could not make clothes dry.

I bought the washing machine 4 years back. A couple years ago, the plastic material back of the drum was melted and holes were formed. When shown to the IFB customer care, they asked us to change drum, but we ended up with plastic welding because the asked drum price was very high.
Again, now, washing machine shows tACO errors in high rpm programs, the machine wont complete the whole program cycle, it goes idle in-between. The service center again asks to change PCB, which is completely fine though that too for 16000NPR. They just want to loot us.

I showed to another technician, and he told us that the motor is faulty. The tachometer is indicating either very high speed or low speed, causing this fault. I am now convinced that the plastic in the back was also melted due to high motor speed generating high heat. But IFB does not want to change motor because it comes under warranty. This is a scam by IFB service center in Nepal.

Dear Sir
I would like to inform you that I, Md Imtiaz Uddin, a customer of product of IFB washing machine having model no. AW60-205 MT, sl no.[protected] purchased on 23.11.14.

I have made a complaint on 27.05.22 having ticket no-[protected] regarding non-working of my washing machine and explained the issue that my washing machine electronic panel (PCB) is not working properly. But I would like to say that It is very disappointing that without resolution IFB has close the ticket.

Then I have written a mail on 07.06.22 on [protected]@ifbglobal.com saying this is not at all acceptable. No customer is buying the machine for use of 5-7 years only and from that is BRAND LIKE IFB. I used to face a fault in your PCB every time. In my machine, 3 times the PCB has been replaced. Investigating all the probable reasons by IFB, but couldn't find any possible answer for its faulty equipment. This is the 4th time I am facing the issue. After so much of follow ups with IFB customer care, the reply received from IFB that this machine got obsolete, so they can't replace the parts and we need to take the new washing machine. This is not at all the acceptable answer. After so much of follow ups IFB customer care has given the phone no. of their authorized Franchise dealer of IFB of Pune, name Ms Ashmita ([protected]), but it is sorry to say that the Franchisee dealer partners didn't respond to the phone calls.

For their reply, I have mentioned in my email that If IFB is providing a new machine on FOC, it will be ok, which, I, am not expecting also. Hence please arrange to repair the same at the earliest, OR I am OK, if IFB can exchange my machine with a new one, within the cost of the spare part (PCB).

And if a person will replace Such costly items which cost may approx rs 3000, 4-5 times, which will cross the cost of a new machine. Then how we can believe on IFB BRAND Performance?

Expecting the needful action from IFB at the earliest since customer is not purchasing the machine for keeping the waste item in storage room but to use for their Comfort. And which I am suffering from last few days.

I would also like to inform that I have written a mail on 11.04.2019 that I have applied for AMC Request form in IFB website, and I got a call from IFB representative that, this model has been old, and IFB is unable to renew the AMC OR I can exchange this machine with purchase of new one with additional cost.
I also mentioned that, if this machine became obsolete from your products, then while going to renew the AMC in your website, how this machine model no, AMC Rate with/without Rubber and Plastic parts showing there? I have attached the screenshot also for the same and re-iterating the email on 16.04.2019 also, but could not received any response from IFB.

In this situation how a customer will purchase a such appliances for 3-4 years o[censored]se only by 2019 and somehow I have managed this machine till now, but what after this.

Finally they have responded on 11.06.22 that they have received feedback from their concern team that they can not provide the service for my machine.
Hope you can understand that, how we are facing difficulties in our day to day life, when we could not able to use the essential appliances for last so many days.
Hope you will understand the issue and will do the needful at the earliest.

Regards
Md Imtiaz Uddin
[protected]

AC cooling is worst I have ever use any AC in my whole life. I have bought a 1.5-ton IFB AC, it runs good one year very good then it's starting lots of issues of cooling & compressor working, I have complained much time they send their engineers but he did only cleaning and says that now it will start cooling now, but still, the problem has remained same. i purchased ac from new point refrigeration on 09.04.2019 in the name of mr. Pankaj sharma Mob. No.- [protected] Model no, .-IAF518X13T3CA PPLEASE SOLVE THIS PROPLEM

Sir

This is to complaint about the Chennai based dealer smart care services, i raised a complaint to change the magic tap adapter which got damaged, the person came here and operated the machine without load and mentioned few others issues like drum to be change, front rubber to be changed etc etc, i told them only there is absoluting no other problem we are facing and the only issue was water leaking from tap end i.e magic tap adaptor to be changed. He did some thing and removed all connections and told me to take the AMC, i agreed and paid the AMC charges also 2 weeks back. He mentioned that he will change the drum which had no issues and also the front rubber and took cash for AMC and he also told he will be additionaly charging 3500 for the front rubber, till date no one has turned up even after several followup.
I am surprised on this rubber cost as well.

I request you to evaluate the dealer whether he is doing justice to your company otherwise the name of IFB will be get spoiled. I am cc this mail to your CEO as well as he is my customer at my Hotel where I am working.

Now we are without any services and waiting for the mercy of the Chennai dealer smart care services and the name does not suit them for sure.

The IFB product is good but there partners are putting them down, the Chennai based smart care services is a money minded dealer with cheating people

We have purchased 2 washing machines from IFB store Nellore.
Both delivered machines are defective pieces. The company executives want to replace the spare part, which I'm not intrested in. Buying a product to get repaired twice in a year is not justification from the company. I want the product to be replaced with new one or take back the product and refund my money.

My Contact:
+91 [protected]

I purchased ac on 21 may 22 and it delivered on 24 may 22 after installation guy visit on 25 may 22 and when we ask for ifb id card, gst number, pipe extension rate, etc then he said it did not have ifb id card and give the gst number of ifb industries and extention pipe rate per feet 300 + 18% gst 354 rs but when cross check with ifb customer care it said 300rs only.so we said guy we want ifb guy with ifb card.

Till now(4-june-22) we register 6 Tickets for installation but no one listening.

Please take your product back and refund my money so we can purchase other brand ac.

I purchased as on 21 may 22 and it delivered on 24 may 22 after installation guy visit on 25 may 22 and when we ask for ifb id card, gst number, pipe extension rate, etc then he said it did not have ifb id card and give the gst number of ifb industries and extention pipe rate per feet 300 + 18% gst 354 rs but when cross check with ifb customer care it said 300rs only.so we said guy we want ifb guy with ifb card.

Till now(4-june-22) we register 6 Tickets for installation but no one listening.

Please take your product back and refund my money so we can purchase other brand ac.

In July 2021 I purchased IFB 1.5 ton split ac from Amazon. During my 1st free service the technician informed me that we get 3 free service out of which one is wet service. So during my 2nd service I asked the technician for the wet service (not the same person who visited 1st time), he refused for the wet service. His boss told me that I you ask for wet service from our company then it will be chargeable. We won't do it free of cost. The person who was responsible for installation also not responding for wet service. IFB changes the technician and appointed office every ime for my services. This way they are refusing to give me a one and only free wet ac service and my warranty purchase warranty will expire next month. What should I do only 1 free service is left, now they are asking money for wet service

Dear sir - i have been using IFB top load washing machine 2014 model - which was running perfect till 15 days back when suddenly it wont start - the IFB Technician says PCB needs repair - after taking it for past 7 days they say its not repaired/ no replacement available

Why IFB is not supporting its own model atleast for 10 yrs - why am I being asked to buy a new machine ( definitely wont go for IFB with such poor service records)

I can’t even register my waving machine which should always happen automatically. None of their numbers work and no response to emails.