IFB Industries Complaints & Reviews

My IFB dishwasher Neptune got serviced by the Sambasiva Enterprises (authorised IFB service centre) HNo 6-1-416, Q. No C-31, Phase I, opp. Huda park, Vanasthalipuram, Hyderabad, ten days ago. They charged Rs.5970 towards service and some tins of DScale and Salt.
After one week it started leaking. Despite my calls and personal visits they are not rectifying the complaint.
They are negligent and harsh in service. Very poor service. Please rectify
I feel distressed for buying your product with very poor service. Even after spending so much money I am not able to use it because it is leaking.
Dr PV Ranganayakulu
Hyderabad
[protected]

Compliant id [protected]
I had reported a burning smoke incident from my watching machine few days back and based on that IFB technician came and checked the machine and told us that as it was operating on high speed which caused rubber and container friction and that might have burned and caused smoke and burning smell.
But today on 30th dec also same thing happened when machine was operating on medium speed setting. I also checked input voltage which is normal. I have complete recoding of incidence.
Need replacement of this machine as it can cause fire hazard and is unsafe to use and not operating as it was, this machine is less than 3 months old and causing issue repeatedly. I am unable to use it and not getting any reply from IFB team also. Miss Mohini is not helpful in this case even though they know that it can cause serious fire issues and is unsafe to operate such machine in multistory building.
Need immediate action on it.
Amit choudhary

IFB service engineer attended on 01. Dec.2022. Tricked my 76-year-old father by saying 10 pack of IFB Fluff and 6 packet of descale is mandatory and part of IFB 4-year maintenance. He also fitted an additional filter; saying it's good for the equipment to reduce effects of hard water on washing machine. Payment done by father via google pay in the name of service engineer bank account (No IFB account/ service provider company bank account). When questioned later, the engineer apologized and agreed to take back half of the product. When no response after 3 weeks; Complaint Escalation: WA217496 sent to IFB on 17. Dec.2022. Couple of calls Nothing positive from IFB; either for refund or taking back product. NOW not response from service engineer or IFB team till date.

Booked a service complaint no Wa20218252 on 2.12.2022.
But till date yor technician unable to resolve the issue even after 3 visits.
Technician Naresh and vishnu who came on 20.12.22 were very rude and talked roughly with lady in the house. and after opening the machine left with out repairing it.
this was there 3 rd visit, finally they said they dont have the knowledge about problem. insted of accepting there failure they started shouting on lady in the house. Is this the way IFB provide after sales service.
problem not yet resolved .

Complaint no 20218252 dt 2.12.2022 ( Machine in Warranty )
Not resolved till today 20.12.2022
Technicain visted 3 times but not able to rectify the problem.
the techinician who came was veru rude and talked roughly womens in the house .
Technician name naresh and vishnu.
every time they come open the machine and say this part is need to be replaced .
2 nd time They came but without required part, opend the machine and said some more parts are required
3rd time came today, opened the machine, and said he will not be able to repair it, he said that he dont have any knowledge . and left .
It is 18 days, and the company is not able to solvre the problem.

Dear Sir/Madam,

I purchase IFB oven 20SC2 in 2021, the touchpad isn't working now. I'm unhappy with the purchase. How couldn't the device work fine even for a year. The product's touch went within few months of the purchase.
REALLY DISAPPOINTING

When we on the machine on the display board it is showing as error and the light is blinking 5 times. for few minutes it is taking water and stoping.can you redo the issue.

I have requested for the service on October 18th, 2022 but they were informing me that order for drum is made and it is still yet to receive. It is almost 2 months and still repair is not done. Could you please confirm when drum will be received.

The service man did service thrice n he wasn't able to fix the problem. So i checked with the customer service and they are asking me to contact the same guy [protected] he doesn't know to fix yet i called him but he haven't responded it's been more than a month. I will not recommend this company.

I brought IFB Dishwasher item code[protected] model Neptune SX1 from IFB point, Hitech City, Hyderabad on[protected]. I received the product in one week and when the installation person came to install the dishwasher, we found they had delivered the damaged product.
We requested replacement and IFB Point shopkeeper told that they don't have stock and would be able to replace the product only after 2 months.

Post this we decided to cancel the product as IFB Point shopkeeper said that they will not able to deliver when we wanted the product. It has been one month since then and they are just postponing the cancellation and not even refunding or picking the damaged product. I have been following up daily and they are coming up with new excuses every day.

We purchased IFB Neptune vx1 plus machine 3 months back, it is leaking and showing F1 error.5 technicians have visited and inlet valve has been replaced twice in 1 week, flow meter box and pcb has been replaced and Machine is not turning on now. Everytime we have to keep cleaning the water, in 3 months the Machine is in repair for 1 month. Please replace machine or provide refund.

I have Sonata VX 6Kg 800RPM Vers: U06-2 Batch: 21, UF211ECPCB070, it has been 1 month since we are struggling to get the PCB.
One of the local service center in solapur Maharashtra is asking for 5500 INR + 500 INR service charges which is too high but also says it will take more than 15 days
Kindly help us in this case.

I own two IFB washing machines in my home, few months ago I got some problem in both the machines and the technicians cakes and changed the mother boards for both the machines and charged us around 17000 rupees. Now the same problem prevails in one of the machines and I have Registered a complaint in the given WhatsApp number and have been calling the technicians from past 1 month but they are not receiving my calls nor there is any confirmation about attending my complaint. I hope this is resolved as soon as possible as my patience is already been tested for long.

We purchased Diva Aqua SXS 6008 washing machine on 16th November. when i was select any program during that time it shows error message machine not working. we have raised a request to IFB customer care, they not analysing the issue but suggested purchase Satblizer their brand stablizer. This not right way first analyse the issue suggest to customer this is not right way to handle the customers. Thank you!!

15/10/2022 (Saturday) - My washing machine was not working properly expecially spin is not working, so when I looking for IFB washing machine customer care chennai in google, I got this number [protected]. I called them and immediately within 10 mins I got a call from a guy for the service. He is from IDE Enterprise. He checked my machine and said torque motor and some sensor is not working, so it will cost Rs. 7300 to replace. Since no other...

I HAVE PURCHASED IFB AC 1.5T model number IACI18SA3G3C1 With Serial Number: 200 [protected] on 31/10/2022 from Shree Harsha Electronics appliances Bhatkal PIN-581320 and installation has been done on 02/11/2022 after installation i have noticed that in remote few main buttons were not working, authorized Technician has examined and told like the remote has to be replaced. I have contacted the dealer and told about the issue. he has registered the complaint on 05/11/2022, till now i haven't received the Remote for replacement. even after many reminders to service provider i haven't received the remote. Since purchase of Ac to till now i was not able to use the product because of the above issue. Kindly help in resolving the issue at the earliest

I HAVE PURCHASED IFB AC 1.5T model number IACI18SA3G3C1 With Serial Number: 200 [protected] on 31/10/2022 from Shree Harsha Electronics appliances Bhatkal PIN-581320 and installation has been done on 02/11/2022 after installation i have noticed that in remote few main buttons were not working, authorized Technician has examined and told like the remote has to be replaced. I have contacted the dealer and told about the issue. he has registered the complaint on 05/11/2022, till now i haven't received the Remote for replacement. even after many reminders to service provider i haven't received the remote. Since purchase of Ac to till now i was not able to use the product because of the above issue. Kindly help in resolving the issue at the earliest
My contact number:[protected]

My microwave 17PM-MEC1 solo is not working.

FMPP[protected]
This delivery I have no canceled request . But logistics without information item canceled.

HI Team,
Both customer call and email to support team giving same reply and no solution of my problem
Now you are not giving response in this forum as well. so, I created new request with same content.
Kindly take a time to read it, discuss with your manager and provide proper solution.

I know some part of my dishwasher is damage but you need to understand how it gets damage.
Due to your un proficient technician my machine gets damage.
Don't explain me every time that what is problem in my machine.
I expect proper approach to solve my problem. Your technician damage the things and why customer should pay for this?
Don't rotate the things. Your team did it multiple times. I came in this forum for satisfactory solution.
Discuss following things to your manager and come up with solution:
1) Why should customer pay in case of technician mistake. I am suffering from last 9 months. No solution from your team.
2) I am ready to pay partial. How company should expect full payment from customer?
3) Still your technicians are not confident on changing part will work or not. They said if we change the part and something goes wrong you need to pay again in case of other body part damage.
FYI: THey run machine by adding water manually and it worked fine till the last stage.
Its big question for me, Do i need to trust on your technician team. No one is taking responsibility.
This is how you serve your customer.

Phone number : [protected]