IFB Industries Complaints & Reviews

I brought IFB Dishwasher item code[protected] model Neptune SX1 from IFB point, Hitech City, Hyderabad on[protected]. I received the product in one week and when the installation person came to install the dishwasher, we found they had delivered the damaged product.
We requested replacement and IFB Point shopkeeper told that they don't have stock and would be able to replace the product only after 2 months.

Post this we decided to cancel the product as IFB Point shopkeeper said that they will not able to deliver when we wanted the product. It has been one month since then and they are just postponing the cancellation and not even refunding or picking the damaged product. I have been following up daily and they are coming up with new excuses every day.

We purchased IFB Neptune vx1 plus machine 3 months back, it is leaking and showing F1 error.5 technicians have visited and inlet valve has been replaced twice in 1 week, flow meter box and pcb has been replaced and Machine is not turning on now. Everytime we have to keep cleaning the water, in 3 months the Machine is in repair for 1 month. Please replace machine or provide refund.

I have Sonata VX 6Kg 800RPM Vers: U06-2 Batch: 21, UF211ECPCB070, it has been 1 month since we are struggling to get the PCB.
One of the local service center in solapur Maharashtra is asking for 5500 INR + 500 INR service charges which is too high but also says it will take more than 15 days
Kindly help us in this case.

I own two IFB washing machines in my home, few months ago I got some problem in both the machines and the technicians cakes and changed the mother boards for both the machines and charged us around 17000 rupees. Now the same problem prevails in one of the machines and I have Registered a complaint in the given WhatsApp number and have been calling the technicians from past 1 month but they are not receiving my calls nor there is any confirmation about attending my complaint. I hope this is resolved as soon as possible as my patience is already been tested for long.

We purchased Diva Aqua SXS 6008 washing machine on 16th November. when i was select any program during that time it shows error message machine not working. we have raised a request to IFB customer care, they not analysing the issue but suggested purchase Satblizer their brand stablizer. This not right way first analyse the issue suggest to customer this is not right way to handle the customers. Thank you!!

15/10/2022 (Saturday) - My washing machine was not working properly expecially spin is not working, so when I looking for IFB washing machine customer care chennai in google, I got this number [protected]. I called them and immediately within 10 mins I got a call from a guy for the service. He is from IDE Enterprise. He checked my machine and said torque motor and some sensor is not working, so it will cost Rs. 7300 to replace. Since no other...

I HAVE PURCHASED IFB AC 1.5T model number IACI18SA3G3C1 With Serial Number: 200 [protected] on 31/10/2022 from Shree Harsha Electronics appliances Bhatkal PIN-581320 and installation has been done on 02/11/2022 after installation i have noticed that in remote few main buttons were not working, authorized Technician has examined and told like the remote has to be replaced. I have contacted the dealer and told about the issue. he has registered the complaint on 05/11/2022, till now i haven't received the Remote for replacement. even after many reminders to service provider i haven't received the remote. Since purchase of Ac to till now i was not able to use the product because of the above issue. Kindly help in resolving the issue at the earliest

I HAVE PURCHASED IFB AC 1.5T model number IACI18SA3G3C1 With Serial Number: 200 [protected] on 31/10/2022 from Shree Harsha Electronics appliances Bhatkal PIN-581320 and installation has been done on 02/11/2022 after installation i have noticed that in remote few main buttons were not working, authorized Technician has examined and told like the remote has to be replaced. I have contacted the dealer and told about the issue. he has registered the complaint on 05/11/2022, till now i haven't received the Remote for replacement. even after many reminders to service provider i haven't received the remote. Since purchase of Ac to till now i was not able to use the product because of the above issue. Kindly help in resolving the issue at the earliest
My contact number:[protected]

My microwave 17PM-MEC1 solo is not working.

FMPP[protected]
This delivery I have no canceled request . But logistics without information item canceled.

HI Team,
Both customer call and email to support team giving same reply and no solution of my problem
Now you are not giving response in this forum as well. so, I created new request with same content.
Kindly take a time to read it, discuss with your manager and provide proper solution.

I know some part of my dishwasher is damage but you need to understand how it gets damage.
Due to your un proficient technician my machine gets damage.
Don't explain me every time that what is problem in my machine.
I expect proper approach to solve my problem. Your technician damage the things and why customer should pay for this?
Don't rotate the things. Your team did it multiple times. I came in this forum for satisfactory solution.
Discuss following things to your manager and come up with solution:
1) Why should customer pay in case of technician mistake. I am suffering from last 9 months. No solution from your team.
2) I am ready to pay partial. How company should expect full payment from customer?
3) Still your technicians are not confident on changing part will work or not. They said if we change the part and something goes wrong you need to pay again in case of other body part damage.
FYI: THey run machine by adding water manually and it worked fine till the last stage.
Its big question for me, Do i need to trust on your technician team. No one is taking responsibility.
This is how you serve your customer.

Phone number : [protected]

Sir,
This is the 5th or 6th time i am complaining about the same thing in last two months .the washing machine that i have bought just a year back is producing a banging noise while washing clothes.The sound is so loud that it can disturb once sound sleep.i have complaint to ifb so many times but their engineers simply says that "itni awaaz to ayegi" and close the complaint every time. Please look into the matter.

Regards
Rahul jain
Distt faridkot punjab 151204

Leakage problem in my washing machine nobody give consideration in this matter please resolve issue asap unless otherwise i shall go to the consumer court and i shall sue against the company beacuse almost one month ago inhad raised the mail also for same problem but no revert is there and on customer care also.

I had issue in IFB Washing Machine, last week 21 Oct 22, while spinning the clothes observed brining small & i called customer care raise service request Ref. No 81235018 & visited next day saying IFB Service Eng / local guy with ID prof. saying i am from XXX got request to check your washing machine problem & visiting charges Rs.400/-

we agreed and took him to see Washing Machin & immediately he said sir,...

This is with regard to the washing machine Elena SX 6KG 800RPM with serial number[protected]. The drum was not rotating and it was serviced by Mr. Akhil of Smart care services, Cochin on 06/10/22. Many components including motor MCU was changed amounting to Rs.4800/- but after two weeks again the drum has stopped rotating. When we called the same service person, now he is saying that there is an issue with the motor and has to be replaced.

This is extremely unprofessional as we already paid a large amount to rectify the problem and still it is unrectified. I hope IFB would provide proper training to its engineers so that they do not randomly change parts of the machine and charge the customer with hefty sums of money.

Hope IFB will take necessary action.

I hv purchased Top load washing machine TL-558L- 5XG AQUA vide invoice no.[protected] on 22.08.2019 of Rs.29585/-, but after installation it is found that not properly working any of its functions like Dryer, Water level and all other function. after complaining service advisor mr. puneet arora told that this machine is ok and will run like that and will not replace of reparied, so we feel badly cheated and approach the agency but nobody is ready to listen. thereafter we used machine as manual mode and found that all our cloths, shirts, paints, sweater, sockes, jackets and other valuables attire going badly damaged and again asked to agency to change the surf, but they interested to sell their product instead of resolve our problem. later on we put in OLX for sale but nobody is revert in 1 year to disposed off the said machine. Now recently we appraoched one of our well known who working in multibrand show room of home applince and after verification by service engineer told that said machine is re-furbshied and wrong product was sold to you at that time. So we again approach the IFB Ludhiana but they have again repeated the same slogan cant to do anything, you can sold as scrap. So request you to pls look into it and necessary action should be taken against the company for refund as well as or replacement of said machine.

I've bought IFB elite zrs, within 3 months started leaking,
technicians trying to resolve with mseal, not worth it using a mseal sticked product.
Definitely need an exchange.
Buying a branded product and using them sticked with mseal.
Is it really worth buying IFB branded products??

Hi,
I purchased a washing machine on 5/07/2021.The motherboard got repaired.
I have been raising a repair service request for six months and nobody is responding. I purchased a machine 6 month back. The mother board got repaired.Nobody is responding even though I have raised a request. I have spoken with service manager Nagraj Murthi in davangere but he is not responding, and he is not picking up my call and he is always telling me to raise a complaint. Whenever I call, he is saying sorry I forgot and i will send a person within evening, but nobody is coming.
Fed up with raising a complaint. I Regret buying a machine. Will not refer anybody to buy ifb product.

I bought a stabilizer for my IFB washing machine in the month of January 2022 on the advice of your service engineer with a 3-year warranty. By the end of April, the stabilizer had stopped working, and in accordance with the warranty, the unit was taken by the IFB-authorised service engineers in Kanchipuram Shakshine Enterprises. The stabilizer hasn't been corrected for more than three months, and whenever I get in touch with them again, all they ever say is that they had to get a board from Goa. When I phoned customer service, they forced me to speak with Mr. Arul, who oversees the washing machine service. He shared the same justification and promised to resolve the issue within a week ( months before).

Since nothing had changed, I contacted customer service, who provided me with Mr. T Nandagopal's contact information. He is an executive and should be able to assist me. When I called him, he always said the unit had arrived and would be delivered in a day, even though he had promised to remedy the problem in a week three weeks prior. Now he won't answer his phone or reply to my WhatsApp messages.

In response, IFB customer service demanded a complaint number listening to this situation and raised [protected], which is now not shown on your website. Today, IFB AC section called for an appointment instead of a washing machine section and when I explained the matter, they encouraged me to contact the company because they were powerless to help.

I registered a complaint through their customer care and consumer compliant and IFB service center returned my stabilizer in two days which it failed again. Now again they have taken the stabilizer back and no response again .

Ticket no. [protected] dated[protected] not resolved yet, daily I am calling to local service centre of @IFBsupport but no solution till date. PCB needs to be changed for @IFB_Appliance Oven. They said part didn't received, how much time it takes? 12 days over, poor service

Now new ticket number [protected] generated without solving earlier ticket. What kind of after sale service is this?
Tell me IFB escalation matrix and your highest authority contact details.

I want to escalate this issue.