IFB Industries Complaints & Reviews

My IFB washing machine model number TL 65 RDS power button PCB got damaged. I have registered complaint with toll free number after which service engineer visited and told that he will order new PCB for replacement which will take 5 working days but two weeks have already passed and customer care people making only excuses, telling PCB will be transported from goa and your machine is too old so parts are not available, you do not have invoice ( who keeps 7 yr old machine invoice in locker)...these are silly excuses customer care people are making ...their service is pathetic..Iooking ahead to go to consumer forum

Error problem while start

The issue started when the machine started making hitting noises while spinning. Complaint was raised and the technician raised a problem of faulty suspensions and changed the same.

After which the machine started running really noisy right in front of the technician himself, questioning about which the technician raised a new issue that the machine's gear box is damaged and has to be changed as well.

When questioned about this to the technician's manager, Mr. Senthil Kumar, he replied with such rude tone blaming back at us. Inspite of which, we sent the drum with the technician to be repaired. After repair on fitting the drum, it had obvious visual dissimilarities in the height of the drum and that the technician himself agreed that the suspension installed in not a compatible part of the machine. From the begining whenever the manager is spoken to, he always seems to take a rude tone and blame us that we are raising issues that doesn't exist.

No just a day after installing the drum, the machine now has all the issues back- there is a loud noise while rinsing cycles and the drum also hits the sides and make noise, thereby the service has only caused more problems to the machine without solving the issue that was there in the first place.

I am deeply unsatisfied- one for the issue not solved inspite of spending Rs.6200/-, but also for such rude customer handling by manager in this issue.

PS: The technician did not give proper bill for all the repairs and wrote it on the back of the previous bill and signed it.

It is submit that, i have raise complaint regarding not getting water from tap to washing machine on 25.07.2022.later after two days technician came checked and he was told that no issues except some clogging in the pipe and removed he also suggested to us to use softener and tub cleaning liquids and told us to use the machine next day i.e.28.07.2022.we have paid all together including service charge Rs.3180/- from next day when we tried to use the washing machine the water again not came into the machine from tap. immediately informed technician i.e.on 28.07.2022 and he was told that he will come by evening on same day . from the same day till now he is not picking the calls and even the service centre here called so many times no one is picking the phone even after the lapse of 12 days. elderly people are staying with us they cant was clothes by hand .this people are not responding.deeply regretting for buying such irresponsible service company.the following are the persons contacting daily
1.Technicain -[protected] (call list appended)
2.IFB Local service centre-[protected] (call list appended)
3.Payment details for service on 27.07.2022 (Attachement enclosed)
4.Another contact in local service centre-[protected]

Machine was making sound during washing. Arranged service and service person said suspension part will be changed and before that tub needs to be descaled and said it will cost 2000 for the descale powder as 10 packs need to be put.I denied becoz 1 pakt is put in 3 months but he didn't agreed and left. I ordered descale powder and again called for service. The same person came and said the powder that I have purchased is local and fake and refused to put the Powder and insisted that I have to buy the Powder from him only and he made me speak to his supervisor and he also said the same thing. I need help bcoz IFB is forcing me to pay 2000 for descaling powder and not repairing my machine which is in warranty.

Sir,
It is herein acquainted that i had purchased IFB fully automatic washing machine, Model Senator VXS0812, Front Load on 04.12.2021 form authorized dealer i.e. M/s Maya Sales, Hisar and considered myself fortunate to be IFB customer The said machine was installed on 06.12.2021 by authorized technician of IFB deputed by dealer at my location.
Sir, It is regretted to point out that repetitive faults/errors are coming in this machine since installation. I have registered many complaints through My IFB App as well as through IFB customer care helpline. In addition to this, i have also arranged 3 no. visit of IFB technicians at my own. The detailed history of faults/errors is as under:-
1. First machine overflow error, in march 2022, Complaint attended but no fault was diagnosed.
2. Again machine overflow error on 13.05.2022.Complaint attended but no fault was diagnosed
3. Dp Er appeared 02 03 times in between. Complaint attended but no fault was diagnosed
3. Door Error ( DL Er) on 01.07.2022., Complaint attended but no fault was diagnosed
4.On 04.07.2022, complaint closed without attending. Again i have to request on customer care portal, technician visited on 09.07.2022 and confirmed that overflow sensor is not working properly. He confirmed that some parts needs to be replaced. He replaced the Display PCB. On this day the matter was also communicated to Mr. Kulwant Ji IFB Franchise head, Hisar and Mr. Anil Ji (M-[protected], Haryana IFB service in charge ) regarding ongoing repetitive errors/faults. They both have assured that they will deeply check the machine and assured that in future you will not face any problem.
5. On 22.07.2022 again Dp ER error appeared and technician visited and attended.
6. On 28.07.2022 again DL Er error appeared and he replaced Main PCB, Water intake control coil, Overflow sensor and Door lock relay.
7. On 28.07.2022, Again DL Er appeared and door was not opening. The matter was communicated to local IFB Franchise immediately and and they confirmed that they are also unable to diagnose my machine. I have registered complaint on My IFB app as well as through customer care portal. I also requested to customer care representative to escalate my concern to senior authority but they refused.
The matter was again communicated to Mr. Anil Ji, (M-[protected], Haryana IFB service in charge ) and he again confirmed that they are looking into it and soon the problem will be fixed.

But is regretted to point out that in total 07-08 months span, all important parts have been replaced and still the problem is persisting on same repetitive errors. It is also painful to say that no communication is made to me neither by IFB customer care nor by local franchise .
It is very strange to point out that your customer care and my IFB helpline is working separately and on both no record of my complaints as well as what was diagnosed and what parts are replaced is not maintained.

Today on 29.07.2022, technician visited and opened the door after rigorous workmanship.

Indeed, the antecedents substantiate that there is some inherent or manufacturing defect in the said washing machine. The series of events happened heretofore, has necessitated the replacement of complete washing machine so as to preclude any further difficulty. The ambiguity was acquainted to the dealer but he repudiated that the machine has any manufacturing defect or inherent deficiency.

It is imperative that IFB has emerged as the foremost prestigious organizationin the Fully Automatic Washing Machine world and preserving a reputation for unmatched consumer gratification is highly demanding now a days. It is therefore, once again reiterated that prompt action to refund is utmost needed to uphold & adhere to the standards established, implemented & maintained by your company. Needless to say, your organization'sdue diligence will eventually result into complete replacement of the inherently faulty system.
In view of above, I request you to please arrange pick up of my machine immediately and it is my humble request to please refund my whole amount as i can not bear this faulty IFB product any more.
Your early response shall highly be appreciated failing which no other options will be left for me to escalate my complaint to consumer grievances redressal or any other suitable complaint platform alongwith social media so that i can aware other consumers about the problems being faced by me due to poor performance of IFB products.
Regards
Sandeep Verma
M-[protected],
Khedar Barwala Hisar, 125121
.

I had raised a complaint through IFB customer care since my washing machine (Diva Aqua sx/vx) was not working. The service engineer visited on Mon 8th Aug 2022 and reported a motherboard issue. He asked 13000 to replace the PCB and to repair the same he asking 7800. Please want to know the exact cost of this.

Technician is asking 13000Rs for PCB board. Want to know the PCB price of IFB Diva vx/sx washing machine 6 kg and 800 RPM.

I have bought a high end washing machine of IFB - Laundrimagic, worth more than 60k. However, within 6 months, the machine started giving a strange problem of water getting filled in the washing tank. Clothes are not getting dried or washed. The cycle goes for more than 6+ hours while the clothes are deeply wet.
The machine is under warranty.

We have raised complaint number
Complaint number: [protected] - this ticket was closed without our confirmation, as the problem never got resolved. The technician visited and more than fixing him has made the machine even worse. He promised to talk to seniors but none the surprise it was a false promise as usually these people make. Neither he arranged any senior nor he bothered our problem.
Complaint Number: [protected]: Even after promising no one called or visited.Complaint Number: [protected]: The representative swore to God that they will send someone but nothing happened and no one called nor anyone came.

Technicians are giving wrong information and in other words it is fraud.. he said 3900 for 600 rs part and that is covered under warranty but saying not covered.. ticket [protected].. I sent email and did follow up but no response

Hi Team, sorry to say this, but I have received damaged products for the second time. Bajaj electronic team said that the 2nd product replacement has been initiated before 10days ago but till now we didn't get a replacement. Why there is a delay in replacing the product from IFB?

Bajaj Electronic employee is not at all responding to me. because of this issue, I have personally taken the time and visited the store and requested them for a replacement but still there is no further action is done, at least they didn't even make a phone call. A very Very irresponsible employee from the most popular Bajaj electronic store.

And also the IFB company is delaying the replacement of the product, if that is the case then why would you deliver a damaged product and why would customers prefer IFB products? This is very disgraceful and I am not at all happy with the IFB product as I have received damaged products two times.

The delivery boy is not at all unloading the products safely. I watched it live. what kind of safety measures are taken by IFB company for delivering the costly products? instead, IFB would have taken the amount once the product is delivered safely.

I have purchased ifb washing machine with 4 years of warranty. It has stopped working suddenly 1 week before. So I called ifb customer care and they arrange one engineer visit.

Engineer told us to purchase some drum cleaning materials worth rs. 1200. He told that he will use rs. 600 cleaning materials in your machine which we dont agree.

If my washing machine is under warranty then why should I purchase any...

Hello, I am Bhaskar Mani Kiran. I was using the IFB Washing Machine. Recently my machine has been paused so many times while running. I raised a complaint on 14 July 2022. Complaint number [protected]. Technician was visited the next day and he was said, Motherboard problem. It will be replaced within 1 week. 16 DAYS OVER, but no one contacted me till now for service. I was contacted by the service centre so many times but no use. WORST SERVICE CENTRE - SRIKAKULAM, ANDHRA PRADESH. Service centre employees closed my complaint and registered another complaint without my notice on 26 July 2022. New Complaint no [protected].

Old Complaint number [protected]

New Complaint no [protected]

On 24 july 2022 i have purchased ifb washing machine from flipkart and it got delivered on 27 july 2022..
today the technician came and demanding to buy filter and it cost 2600/- and the base stand 1900/-..he is telling if i not buy this two things then my washing machine got no warranty no service available in future from ifb ..is this correct service from ifb ......

Madam/Sir
I am sorry to inform you that I am suffering like any thing since 07.07.2022 due to irresponsible behavior of the company. I have raised tickets and also mailing regularly regarding mal functioning of my washing
machine. I have never experienced such situation with any other company. Without resolving the issues my tickets are always showing resolved. Now I am not fed up with the services. So called technicians are neither calling me nor they are responding my calls. I have called several times to service centre but all went in vain.

Product Purchased: IFB Washing Machine
Model : TL70SGDG
Date of Purchase : 17 Mar 2020
Location of Purchase: Bangalore

Complaint:
1) Unable to touch the machine due to electric shock
2) Rusting - All round the top frame is rusted within 2 years

Regarding this complaint was registered viz ticket no [protected] and Technician came and inspected the same day. His observations:
1) Electrical shock due to water logging inside top electronic dash board. "So dont use for some days " his advise.
2) Regarding rust - "Nothing can be done about that" he says.

The machine is under a 4 years warranty this is the response from the company technician.

I had paid such large amount considering IFB as a good brand and now they are cheating consumers by manufacturing products using substandard materials causing potential danger to consumers such as electric shock etc.

If this is not resolved here, I would like to take it up further to consumer court.

Attached photos of machine

We contacted one of the IFB Franchisee / Dealer in Chitradurga, Karnataka for Washing Machine repair and one technician came to attend and resolved the issue with Washing Machine and he also gave a box that contains expired IFB Laundry Liquids and collected the money. When i checked the Best Before date on the box, the date was already over. I spoke to the technician and he said he will arrange for the replacement. But when i call him, he is not responding to the calls. Very bad of him and this has made me think IFB does this kind of inconvenience and fool people.
I would want the IFB to contact me to understand about this and get the replacement.

Thanks
Vikas Govindswamy
[protected]

I bought IFB washing machine 7 kg top load model on August 2019 from dealer of Karaikal, Pudhuchery state...
I had issue on water inlet and booked complaint on 10 th march..serviceman rectified that problem on 11 th March..
But due to mishandling of that service man I noticed some breakage on door keel..so I booked complaint again on 17th march..but the service man came 5 days later and told that he put glue and paste that breakage..but I not want temporary solution..so I not accepted his idea and ask him to replace with new part..so he went away..this is purely his mistake.
Then I called customer care and complained on 24 march and again on 4th April..but there is no proper response..
I trusted on IFB brand and customer service..but I lost hope now..

As said above the service man from IFB franchise of mayiladuthurai who attended service on March 11 is purely responsible of the breakage of my machine door.on that day as we are in duty only our in laws who are old people only in house.so it paved way for that service man to hide the breakage.
I noticed it after one day and booked complaint via toll free number for many time.
Although I am till In warranty period IFB company not take care of my complaint and rectified the issue.
I mailed many times and at last I am disheartened.
IfB authorized franchise side not even contacted me..but they closed my ticket stating that quotation given to us for new parts.
Its crystal clear that problem is from service side..
I need new part to be replaced with warranty offer.so that I not want to pay for the mishandling of service man.

It is been more than 15 days and they did not fix the problem, but after charging me Rs 1590 they broke the working appliances and the local service center guy does not even show up or pick up my phone. I made numerous complaints and wrote to their executives, but no results so far. Please stay away from buying any IFB appliances. Their Customer Support and local service center in Nagole, Hyderabad (Laxmi Sai Associates) is the worst of its kind.

Service centre engineer says no spares being manufactured so repair not possible. That's unbelievable for such a good company.
Pl support for repairing. Machine suddenly stopped working, there was some burning smell. Perhaps electrical unit is burnt.
Need urgent support.