IFB Industries Complaints & Reviews

Sir,
I HAVE BOUGHT A IFB WASHING MACHINE TL65RDW &RDS 6.5kg.
Within 1 week from the date of its purchase the drain system did not work properly Later it was rectified temporarily by the service engineer.
After that, Very often there is repair (with drain, drum movement, belt problem, gear problem ) and had to be serviced, the reasons stated for the same problems are different every time.
Every service engineer gives different explanations for the faults and blames the engineer who attended the previous servicing.
We are really fed up, every time we are getting it serviced through a authorized service center but it is of no use.
We are really frustrated. Only because of the brand name of IFB, I purchased this washing machine other wise I would have purchased washing machine of some other company.
At present the washing machine have same problem (ie drain out) again made complaint nearest service center, service engineer came and found panel problem it cost around rupees 4500/-(which was already attended and changed 4 to 5 times) which was attended by the service engineer. really I was shocked and my BP raised. Because How can I spend that huge amount .
And also this creates a serious doubt as to how huge the spending would be towards service costs after the warranty period.
I feel really cheated and taken for granted on the poor quality of washing machine sold to me.
I am completely unhappy with the product results and I demand a complete replacement of this washing machine.
The date of purchase is 11/10/2015 and is now the warranty period lapsed . Hope your prestigious company will satisfy your valuable customer. Kindly rectify the product or replace it with another machine.
Hope for the immediate action.
Thanks.
Swaminathan.s
[protected]

I am an ifb elina washing machine customer registered a complaint [protected] on 3rd october. However, to my surprise the ticket was closed without any resolution. I contacted the service desk and got some unconvincing reasons. I registered a new complaint [protected] on 6th oct. From then on, the ifb service centre being my neighbor, the service technicians comes and goes without any resolution giving stupid reasons. They even changed some parts in the machine without fixing the core issue.

It's more than 22 days and my machine problem still left unfixed. Meanwhile i have escalated this issue multiple times at service desk, manager (Sarvade rajesh), preetam ([protected]) but in vain.

I don't have any option but to complain at this forum. The ifb washing machine service technicians who attended are pathetic, unskilled and unprofessional. I requested someone at higher level to intervene and get my machine problem fixed with a skilled professional technicians.

Regards,
A v s sai, [protected]

For my ifb microwave oven 30sc4, i had to contact service centre three times in less then two years. Earlier on 22 march 2017 i raised a request for microwave not working. Pune service centre took more then a month to fix it. They said pcb is defective replaced a wrong pcb of a different model which did not work again replaced it with another one. I was asked 2500 for pcb replacement. Again i raised a complain again 6 oct 2017 as microwave stopped working i am following since then with ifb with no resolution. Technician again wants to replace pcb also i am trying to get an official quote for pcb cost for my microwave with not answer yet.

Please act asap.

Thanks
Akash
[protected]

Ifb customer care sucks!!! Its the worst ever service i am getting after my 526l fridge stopped cooling. The deep-fridge is working ok, but the other part does not work.
Often the customer care number does not work, when it did we could raise the compliant on 16 oct and complaint number is [protected]. There is no call/ visit from ifb support till date (26 oct) and there is no other way to contact their support managers either (Both their numbers do not work[protected] &[protected].
I have been an ifb loyal customer for years and had my fridge, washing machine and microwave oven from them, while the product itself is not an issue, the customer care is very poor, especially in bangalore.

Do not buy any ifb product as there is no after sale support from ifb in bangalore!

Order ID: OD[protected]
Order Date:[protected]
Invoice date:[protected]
Produce: IFB Senorita Aqua SX-6.5 kg Fully Automatic Front Loading Washing Machine

Sold By: WS Retail Services Pvt Ltd

Though the product is under warrenty (four year warrenty). The product is not shown in IFB data base and company refuse to provide warrenty.

IFB customer care suggested to contact flipcart for the same.

My name is gani yakkoob. I purchased ifb washing machine on 18.10.17 online using my indian bank debit card for rs.24, 500/-. Soon after, in order to change the item, i cancelled the order and i got confirmation reply also. But, since then, i do not know the status of mu refund. My otp code for the purchase was 875157. I gave my address a 10-3, new pro quarters, mandaveli, r. A. Puram, chennai.

I have an ifb washing machine that needed repairs and i had booked a complaint yesterday (24.10.17) at 2:40pm and was told by the person who lodged my complaint that it would be looked into within 24 hours. Now it is 7:30 pm (25.10) and i am still waiting for a technician. After repeated calls i was very very rudely informed that the complaint would be looked into tomorrow only (I. E. 26.10.17) even though i have a sms message that tells me that the ticket had been assigned to a technician at 7:10 pm on 25th itself. The technician who is detailed to attend to me is called biplab and his phone no. Is [protected].
I am extremely upset with this incident because this is the third time that such a thing has happened. I have decided that i will not buy any ifb product in the future and will also deter my family and friends too from buying. The products may be world class but the after sales service leaves a lot to be desired. I hope my complaint will be looked into seriously and some positive steps will be taken to solve it speedily.

I have purchased IFB Senator Aqua SX 8.0 KG on October 18 and none bothered to come and install it till today. They have taken back old Washing machine (which is working) and thus left with no option to wash. In Bangalore, Mahadevpura where the IFB have office and stores don't have required support engineer. When contacted Help Desk given contact number of Head of support (said to be so) but that number never worked.

Invoice number: [protected], Sale Order number: 12100047

I have used IFB Washing Machine for last 9 years and thus replacing the old one with a bigger one. I like the product but now scared on their capability to provide the support. Strongly recommend not to allow them to sell products if they don't have capability to support the customer after selling it.

Thanks
Rajeev

On 19th oct 2017, gave complaint against the fault in the washing machine. Today is 25th oct 2017 and no technician has visited to see the fault in washing machine.
We have called customer care almost 8 -9 times and they always said that they said i solve the issue in 24 hours in each but till date no technician has visited us.
Complaint no is [[protected]]. Very worst service

This complaint is regarding my ifb washing machine model number tl65sdr, which is still under warranty period. It's a top loading ifb washing machine. From the time i have got this machine, in total 8 times different ifb service executives have come and visited my machine due to several problems. During their initial visit they used to attend, do certain checking and then that particular moment the machine looks fine, after 1-2 day again the problem arises. First of all the service executive comes to attend the problem after waiting for several days. I got this machine from kings electronics, nerul and the latest service of my machine was done yesterday in which three person from ifb including the senior executive himself attended the problem with ticket number so-[protected]. Now we are three working individuals in a home and everytime this problem arises, we have to sacrifice our work and attend the issue. We can't spare any more time, yesterday also after attending the issue the officials said, it will be fine and during their presence it was working fine. But now again into non working condition. Check your record how many times, i have registered complaint against this model and till date we are unable to use. We have barely used this machine, as it has only created trouble to us. I want this machine to be replaced and i'm not gonna entertain any ifb officials unless they replace the machine for me.

Invoice no.[protected], ticket no.[protected]. What a pathetic service u guys have. I have this machine sitting idle for almost a week now. Nobody turns up for the installation, every time i call customer care u guys promise to attend the compaint at the earliest and thats it, this is happening for the third day now. Take back the new one and refund me the money also get the old machine back did not expect such pathetic service fro you guys.

Hi
My name is d vijaya prakash

And i bought a ifg 8kg washing machine recently on 2 oct 2017 at croma and the machine was installed by your mumbai agent called 'ifb dolphin services', 8 hanuman nagar, iit powai, mumbai agent.

The agent took rs 1, 600 for a trolley / stand which can be fixed for the washing machine about 3 weeks back, the engineer name was prashanth and his mobile number is [protected], and until now i did not got the trolley/ stand neither i got the invoice. I have called up the agency multiple times at their number[protected] and they promised me to send the stand until now they have not delivered.

I thought ifb is an trust worthy product and their team won't cheat their customers but my trust has been shaken can you please help address the query and deliver my stand or refund rs 1, 600 took from us

I lodged one complaint for my washing machine on 23.10.17 with no-[protected] which has not been attended by your good organusation upto 4:10pm of 24.10.17. On calling your customer care again on 24.10.17 at 4:10 pm, one ms. Priti attended my call behaved very badly with utmost arrogance which i could not believe from a staff of such a huge organusation like ifb. It hurted me deeply. But i am sorry to mention that my complaint has not been attended till today in spite of i called thrice for the same. I lodged my grivance online with the hope that my problem to be sorted out at the earliest and corrective action to be taken for rude behaviour by your staff member. Otherwise i will go ti consumer forum to protect my right as redponsible customer.
Expecting your necessary action and co-operation.
Regards
B thatoi
Reg mob-[protected].

My washing machine is not working from last week and I gave complaint on 15th october. but still the problem is not resolved and issue was closed by technician with providing the reason. please respond to this query ASAP...

I have purchased machine on dated 16/10/2017 from reliance retail shop, crown interiorz plaza 12/7, sector 25, faridabad, haryana and sent to me a defective machine complained so many times for replacing the same and committed by ifb person to replace the same when someone came to my house for installing and told us that is defective and could not be installed (Mr vivek mo no-[protected]). I have been chasing since long time but there is no response.

Just let me know should i go to consumer court or look for other way out. I have mistaken to purchase ifb product.

My name gulshan kahndelwal
Mo no [protected]
Add house no-1533, second floor back, gate n-3, green field, faridabad
Invoice no -[protected]

My ticket no [protected] for demo of ifb microwave (30sc4).
Date of purchase 16.10.2017
Date of person visited 23.10.2017 (Name = vinod kumar)
The person has asked to purchase micro filter and was not ready to give receipt of same. The attitude of the person was not good.

Hi this is pruthvi reddy from karimnagar telangana india. Three days back i bought a ifb micro owen 25l and till date there is no person to assist us on demo and installation. I tried calling to them but went in vain. I have never seen such a worst service from other brands. People i called were:1. Sudhakar.2. Venu. Both of them from karimnagar 505001. Telangana. They are not responding properly. So i request to take stringent action on them and send me a person to assist us on demo and installation of micro owen. My mobile number:[protected]

IFB washing machine buying in july 2017(Model Senorita aqua sx 6.5KG. After 3months, washing machine drum was cleaned with Descal powder.after cleaning of the it was observed drum color changed.Please take the request and rectify the problem the as early as possible.

Hi,
I have ifb fully automatic washing machine of front load. Its bottom door and back door is rusted and almost many holes are there in these doors. There is some hole in the inlet pipe/hose also. So water is leaking out. So water is not going to the drum. But other steps like spinning r working fine. The ifb service centre person told he will replace the hose but doors r not replacable.. As these spares are not available.
I just want to know where these spare products are available.

Purchased tl655dr (6.5 kg) machine frm vsp dated 9/10/17, booked demo at ifb no. But ifb person found damage machine during demo he initiated replacement and got new one, again this machine was faulty and till now no replacement done last ticket no.[protected], team is helpless. Mob no. Is [protected], bound to legal action if not done within 2 days..