IFB Industries Complaints & Reviews

Hi,
I am sai and my complaint number is [protected] (25th oct).
I have given a complaint for ifb washing machine on.
Service guy checked and said it costs 5500 rs. Washing machine is 4 years old.

Then he asked me to raise a new complaint for replace pcb board on my senorita 6kg washing machine.. I raised for same on 25th oct

Till now nobody is attended for replacing. Everyday for me, this is one job that, give a call to customer care and they will say we are escalating.
I dont knwo how many times you will escalate. My washing machine is not yet attempted to fix.

I dont know whats happening. Its very pathetic service.
I will not recommend this company to any one.

Manager
Ifb industries limited
Home appliances division,
L1, verna electronic city, verna
Salcete, goa
India 403722

Subject: faulty products and inferior service
Dear mr. Or ms. Manager:
1 i am writing this letter because i couldn’t get anywhere by talking to the manager of your store here at jammu. Apparently, he never heard of the old saying, “the customer is always right.”
2 it all started on aug 18th when i lodged complaint realted to my washing machine (Ifb digital) which is still under warranty (Find the bill enclosed) to your “customer service” department under ticket number :[[protected]] because of its fault a part as. (I don’t suppose that you especially area manager ifb jammu (Contact number :[protected]) have ever tried to resolve the problem effectively.) this guy in customer service was not exactly the sharpest knife in the drawer, but he spent about almost months on his computer and eventually told me that the faulty parts are not available with the company store initially. Later he told me he will we solving the issue on moday 2nd of cotober 2017.
3 here it is nov, and the thing still hasn’t shown up. The summer is half over, and i still haven’t had a chance to use my wasing machine. I’ve been down to your “customer service” department about a million times over the past two months, and every time somebody taps on the computer and smiles and says the missing part are unable in warehouse.” the availability/unavailabity of parts is resposiblity of the company especially when the product under warranty.
4 this is insane! I am going to reported you to the govt grievience cell apart from taking other legal means in case my complaint is not resolved at the earliets.
Sincerely,
Ravinder bahl

On 25th oct i made a complaint that my dish washer is not functioning properly. Specifically it is not pumping warm water into the rotating arms. After 3 days a technician has come and told me that the pcb needs a change. I paid 3300 for a new pcb. After installing new pcb the defect remained. He told me that he had to take the machine to his workshop. @ days later it was transported by ifb to their workshop. It is still to be set right and delivered to me. Inspite of several reminders to ifb centralised service i did not get any information as to when the repair will be completed and delivered to me. As the defect is not the pcb i hope you will adjust the amount paid to other items/ services..

I have purchased a washing machine from ikon electronics jagadhri road ambala cantt. I wanted to purchase the same through csd and it was told to me that you just provide us the copy of your smart card and everything will be done. As the product was purchased and the copy of smart card was provided to him but when i checked the prices of the same washing machine online there was lot of difference in the prices. Again i visited to the dealer and asked about this sort of mis selling then he gave me the offer of one vacuum cleaner with the machine or a discount of rs. 1500/- firstly as i know that the rates of the items are fixed through csd and it can not be modified secondly the bill provided to me is also does not seems to be a proper bill because no proper details of the washing machine is mentioned in the bill like the model no. Moreover the gst no. Is stamped on the bill but the amount of the gst is not mentioned at all which is also against the law as i think so. After four days the installation could happen for the washing machine, this type of services does not seems to be fair on the part of the dealer. The matter of the bill amount and the procedure of the product through csd will be brought in front of the consumer court so that it should not happen with another individual. The copy of the bill can be provided if required otherwise it will be presented to the court, that is sure.

Sir we have bought new ifb oven from next showroom opp himalaya mall. The man are harrasing us and coming to our house from still 15 days to show demo of oven so can we do now. Sir please help us.
Sir they receive our calls and saying us that our company man will come tommorow or after two day and many more but the showroom man cannot replay us also
So it is hardly request to teach them a lesson

I have purchased ifb washing machine vide invoice no.1225/17g/s-6035 dt.28-10-17 at baaj electronics nagole, hyderabad. Yesterday ms. Ramya called me and said that technician will be coming today. But no one has come. I have talked approximately 20 times with ms. Ramya over phone wasting my half day time. Today i have received a phone call from ma. Supriya from lb nager and said that the technician is coming today. The same story repeated today also. There is no relation to your words and your actions. I have never seen like this irresponsible company staff in my life since 40 years. These kind of actions are very disgraceful to your company. I have only two ways either returning my washing machine or approach to consumer forum. I expect you to settle this as soon as possible by sending technician to give a demo.

I have purshed ifb elite plus sx washing machine 15 days back .17 of October 2017
But ifb technician not give demo and not install machine properly. my machine is too much vibrate on spin mode. ifb service technician not talking properly on phone call i want proper solution on my problems

2nd sept 2017
My colleagues gifted the oven purchased through flipkart to me on 2nd sept 2017.

9th oct 2017
I was outstation for half month and was not able to attend the demo service.
Register the product under my name on 9th oct 2017 with ticket no. [protected] for demo service.

10th oct 2017
The ifb service engineer arrived on this day for the demo.
The engineer confirmed the machine is defective.
He was ready to replace the part.
We asked for full exchange under warranty.
The engineer agreed and placed the machine for exchange on 10th oct 2017 due to further complications if the machine doesn't after replacement.

12th oct 2017
I have tried communicating with the margao service centre to provide the complaint registration no.
However the detail was not provided

25th oct 2017
Due to diwali and other hoildays during the week no action was taken.
I felt something fishy when the new machine was not delivered.
I raised another ticket on 25th oct 2017 with no. [protected].

26th oct 2017
The same ifb service engineer called and inquired about the complaint.
I repeated the whole ordeal again.
He said, he check with the service station and reply.
I have again called the ifb customer care no. Stating my plea.
The gave another contact no. Of the service station
Contacted the no. And they asked for another one day to respond.

27th oct 2017
The reply comes that since the product is order from flipkart website, the serial no. Is not traceable and hence they will not able to provide the exchange the product under warranty.
The flipkart customer care was unavailable over the phone.
The flipkart query was raised through mail.
Again the used the same ticket no. Of ifb and sent a mail to them.

28th oct 2017
The flipkart and ifb appliances responded to the mails and their further queries was answered.
It was resolved that the matter will be sorted by flipkart on 30th oct 2017.
However no such response came from ifb industries for the same.

30th oct 2017
I have received a mail from the flipkart that the matter will be resolved by 31st oct 2017.
On this, i also received a call from the ifb service engineer that the new product will not be provided under warranty and he is ready to replace the part. I said to him no thank you.
I will raise the matter in consumer redressal forum.
He calls me after five minutes and states that the product is put under exchange, but he cannot confirm when it will be replaced. I said that i will address the matter under consumer dressal forum if the matter is not resolved by 3rd nov.

In this modern era of information, i have observed that the ifb appliances are still in the stone age when providing reply to the customer mails.
As the customer of ifb appliances, i feel they have turned a deaf ear against customer complaints.
I think they should change their vision from "ifb will excel in quality & nepservices to be in consonance with global standards." to ifb will not excel...

I would be obliged if this forum will help me in resolving the issue.

Thanks and regards

Darshan panicker

My washing machine customer id is 2370830. I booked a complaint on 17/10/2017. Till now no action taken about it. I asked customer care again about the problem. They answer me that they need time to rectify the problem. This answer repeating me always by customer care and the service center. Plese help me to rectify my problem earlier. Thanking you very much.

Our ifb dryer is not working and a complaint was registered on oct 12th, 2017 (Ticket # : [protected]). The service center never contacted us and cancelled the ticket on 23rd. I opened another ticket on oct 24th (Ticket # : [protected]) and the service center has not contacted to fix/find out the details of the issue even after a week. I made numerous calls to the customer care center and talked to the supervisors, but no progress other than the promises that it would be taken care of the same day.. Very frustrated. Cant believe that a company like ifb is letting their customer care centers and service centers (Trivandrum) function like this... Unbelievable..

A month back, i had reported the same issue and a guy apparently fixed and took the money from me. But then after a few days it broke again and so, i'm after the same problem for more than a month.

At diwali festival bought ifb fully automatic washing machine (Order id - od[protected] with lots of happiness but customer service of ifb ruined all. Almost 20 days over but no one turned for installation even after daily follow up with customer service center. Each time i’m promised with new time & given personal number to contact for get done installation. But either provided phone no. Is wrong or person does not pick up the phone. This i was never imagined, big brand like ifb would have this kind of worst customer service. Pls. Suggest where i should contact to get done installation.

Hi,

We had a problem with the ifb washing machine that the water is not getting drained properly as it was not used for 6 months hence we registered a complaint by dialing [protected]. Service engineer was so quick at my door step, just opened the machine and said pcp board need to be changed (Rs.2800) if there is problem with the drum, it would cost around (Rs2500) so he advised us to upgrade to amc (Rs.5605) for 2 years. The payment was also made.

I was so annoyed that the problem could be rectified only after a month as the amc paper work has to get processed.

Is this how an ifb can serve their customers after buying their product?

The bill that was issued was hand written and the gst is rs 766. Attaching the bill for your reference.

Hope this would get addressed by the respective authorities.

Thanks,
Bharani. J

Hi,
I purchased ifb top load 7kg washing machine through amazon, which was delivered on time by them.
Since then following up with ifb customer service for demo and installation. No one even has called me so far, every day i have been calling them for updates and response is pathetic, will be done in 2 business days.

Below are ticket details

Dear customer, your ticket no. Is [protected]. Ifb representative will visit shortly. For assistance please call[protected]/ [protected].

Please advise

Sir,
Ifb washing machine diva not working and nellore service people took money from us rs.3000/- and cheated us by taking money not at all responding while calling that the problem is still sustaining names of service people who didnt responded and wantedly avoiding are chaitanya ([protected] & [protected]), anusha ([protected]), ram prashanth ([protected]) who is the branch manager, im going to file a complaint in consumer court and this is a part of complaint that im informing to your head office


This is m. Suchithra from nellore, andhra pradesh as im a regular customer of ifb i have a wide range of products of ifb but i came to know that there is nil service provided by you, as im having a diva washing machine its drum is not rotating i have complained to customer care, after 2 weeks they came and took rs.3000/- for changing mcb and we are threatened and humiliated by them for calling the customer care, they also said that u people should not call customer care so i[censored] had called we are charging the service charge as rs.1000/- and they didnt showed us trail run also. After that also the problem sustained and we called to their own numbers which were given by them but they didnt responded and not at all taking our calls. Again and again im calling and complaining the customer care they are not responding at all. I thought to buy one new micro oven also but from this i came to know that the nil service is provided by the brand ifb

I have purchase a washing machine in December 2016 .today I have faced a prblm in machine .. technician visit at my home ..n said ckt is not working .n the part is chargeable around 4000 ...n company said 100% 4 year warranty on products.now I feeling bad that. I purchased the worst product.n feeling that company is droid.so pls sir help me.

Ifb industries — elite machine

1 review
[protected] on oct 22, 2017 submit a complaint
I have purchased a washing machine elite and an oven during 2006 and regularly engaging amc with you. My id is 2371391.

This time i entered contract during dec 2016. For the last 6 months my machine incurred problems which was not properly repaired by the local service provider @ tiruvannamalai-606601 and their service team

Instead of online complaint we are supposed for direct contact. Each and every time a problem occured it was a mammoth task in getting a staff to visit our premises in get problems solved. We have to make numerous calls, direct visits, shouts and then only a person will attend the problem that too mostly after sun set and around 7 p. M.

We are unable to monitor the work they are doing. They made some jimmick and make the machine run. After their departure when we wash clothes it may not perform washing the clothes properly leaving the cloths wet with soap, undry and unwashed.

Some times they inform that some parts worn out and have to be replaced. They convey that have to indent the part and replace after the receipt of the same. This will take a few days and we have to follow the process as above.

Further after their visits some fresh problem may creep in and again we have to depend on them by doing the above continuous, repeated, painful process of calling in fact in other words pleading

Our latest problem started 4 months back and the problem was door lock repair. After the usual process of call the service people one person attended three times and make the lock function by some temporary method without proper repair. Later lock completely broken and while attending the lock by the service man the door frame was broken. Replaced at a cost of rs.1000/- from some spare.

After some time, the control rotator, (Was, on, off, dry, spin wheel) failed. After usual process of painful and pathetic calling one man came and advised as supply of that part is unavailable and have to use in the prevailing condition only

Again after 6 days the machine not function. After usual calling process an service person attended and advised that there was of lot of dust inside. He cleaned and make machine run.

As usual after his departure the machine failed and not washed properly. Deepavali came in between. Clothes accumulated. We waited for the person to attend as assured by him. But he didn’t turn up. Then we made ar repeated calls and shouts and we went online. A person came, replaced a board, make machine run and left. Immediately after his departure when we washed clothes again no washing occurred now we prefer this complaint.

Kindly arrange to repaired properly. Before coming advised to call as we are out of station for a few days.

Our grievance is mentioned below

1. Even though we are using ifb products for the last 10 years we are facing the worst situation now from the local service provider and his team. The service provider is not taking care of his customers, the image of the company, product etc, no control over his team or otherwise they also in collusion with their team. We are very much pained, incur lot of physical and mental agony along with costs.

2. At the time of entering contract they advised to change the motor of the machine. Also it was informed they received the motor for replacement but so for it was not changed along with the damaged door frame. We do not know the fate of your supply

3. Even though we book our call early in the morning the service persons are not turning up during day time s from 10 a. M to 6 p. M the usual time for everyone. But they prefer to attend only after sun set around 7 p. M. Even though ignoring our frequent reminders. Also while booking they never convey the probable time of turning up of service persons.

4. When we interact with people owning ifb machines most of the consumers convey the same problems and they are becoming the bad ambassadors.

5. My amc is live with another fifteen months.in the last 6 months i had a very bad experience and hope that it will not be so in the remaining amc period and retain us customers of your privileged company. Please do attend my grievance and make arrangements to repair the machine properly through proper instructions and taking actions of service persons

Hope for the best and with regards

R. Soundararajan
Mobile : [protected]
34 majestic apartments,
11, 9th cross, voc nagar,
Tiruvannamalai-606601
Tamil nadu

Ps: as per your reply after back to my residence i made a online complaint on 29.10.2017 and made a follow with online another 3 times but no for no one made any call or turn up to service the machine. We keep our commitment that we back on sunday 29.10.17 but as assured nothing happened and we were totally fed up.

Soundararajan
[protected]

I am an old customer of ifb.. I have my old machine in amc but due to some unserviceable parts they said t can't b revived.. So they gave an exchange offer from service centre for new machine.. We have paid cash to ifb tambaram service centre wt owner name mahesh prabhakaran on 17.10.17.. Til date the machine s not delivered n they don reply to phone calls.. Pls do the needful. I have never in life seen such a pathetic service who takes two months to say a part s not available for service after hundreds of phone call n fifteen days to deliver a washing machine after paying cash..

I own a IFB MD 550 dryer which has a regular service record done by Ace Ent ever since in Mumbai. The long belt has been replaced earlier and I hv bills to prove the same. I HV now the same belt broken again which was previously replaced at Rs 1250. This time Ace Enterprises the service agent wants 3200+ labour cost. I cannot accept the price increase of 1250 to 3200. This is daylight robbery and unethical practice. Is this the way things work with ifb. I need the belt as I can fix this myself if belt is supplied also. My name Nikhil Minawala [protected].

I have registered complaint on 25th to fix the issue of ifb washing machine. The complaint no is. [protected].
As per them it should suppose to attend and fix issue in 24. Hours. However, its not done. Then i called them on 27th they said ok we will raise it to the branch and will solve it asap. I did ask someone to whom i can contact. Then call center people given prema number[protected], which i am trying but not reachable. Again waited for one more day and no one has attended complaint. Again called to the call center this time also the same answer. We will raise it to the branch. Then they kept me on call for another 20 minutes. Since i sticked to transfer the call to the call center manager. He came online. His name is anil and he committed to attend and resolve the issue by today eod. Till now its not done.

Very bad service. While selling you are behind customer. However, after sell you are not understanding customer situation. It's very very worst service of if.

You should be kind enough to resolve customer complaint asap.

My ifb airconditioner warranty period servicing not providing your technician. Always i am calling customer care service. Before 2-3 days i am complain customer care. He tell me 48 hours technician call me, but not call me number on :[protected]. Please provide me technician servicing of aircondition as soon as possible. Thank you. Please update my mobile number above.