IFB Industries Complaints & Reviews

I bought a new washing machine on 7th november and still the service engineer didn't approached us for demo. We are in trouble for these two days because they are not responding properly. We don't know the route to resolve this... If we are calling to service centre they are skipping our call by telling some reasons and if we call to customer care they are also not assisting us properly... They are not giving us the solution...
Today morning i called customer care for the same problem... They are telling that our demo was cancelled by service center end because of plumbing issue in our home... I am shocked to hear that because we didn't have any call from technician and technician didn't visited our home and home come they can close our demo by telling some issues in our house...

I had booked a complaint about water not getting heated to your TOLL FREE no[protected] on 27.10.2017. one person called on that asking when to come. He was informed to come in the afternoon. But he did not come nor contacted me till now. Tried calling to his number, it was switched off . I have been renewing AMC till now, last renewakl was on 19.09.2017, AMC NO. D[protected] dated 19.09.2017 . for one year.

There is one of your franchise near my house, called Karthiks India, at TC 16/51, kochar road, jagathy, trivandrum, kerala 695014. I contacted them the next day thinking it was the person from there who had contacted me . He sent technician who came and said that they have not taken the AMC and wanted to see who had taken it. I showed the AMC paper. He immediately tried to contact the AMC provider, but was unable to get it.. He said he will contact the person who has taken the AMC and inform. He did not even bother to see the machine.

He asked at what temperature we were using the machine, we told that sometime for washing bedsheets we were using it at 60 to 80 C. Then he s started shouting and said that we are not supposed to use the mmachine beyond 40 C. As per your manual of instruction " only use the cottons at 90C or 60 C programe for heavily soiled laundry". Kindly inform whether your manual is right or your technician.

Again i contacted the TOLL FREE number on 31.10.2017 informing what happened . The person whom attended the call said somebody will come within 24 hours. Now it has been days, leave alone 24 hours.

Again i called the TOLL FREE number today [06.11.2017] at 9.30 am, informing them the situation, i was informed that my call complaint was attended on 01.11.2017 . I asked him who had attended my complaint on 01.11.2017. He said he cannot confirm from there and somebody will attend in 24 hours.

It is really pathetic that an established and prominent company like yours has such poor quality after sales service. If i dont hear from you, i will be forced to go to consumer forum with the complaint.

It is a shame that you are employing such poor technicians who misguide your clients.

Expecting an immediate response.

It pains me right to your company regarding this. The matter should not have come to such an extant.

Thanking you,

ANIL KUMAR S
TC 40/1504, JWRA 56A, JAGATHY, THYCAUD PO, TRIVANDRUM

My ifb washing machine had been purchased 3 years ago. Till last month it was under maintenance (Warranty). While operating the machine and the last minute it showed error and at last not able to open the door and the door had been opened with great difficulty. Now, the machine door is not locking properly. Kindly attend the complaint at the earliest.

We used our microwave 30l brc2 model for the first time for baking cake. The turntable broke while we were using the convection mode at 170 degrees.

The customer care is pretty useless and not responsive at all and finally says turntable does not comes under warranty and it will cost rs. 1250

How can the turntable broke during the first use? How am i supposed to use it again not worrying that it would break again.

Please do not buy ifb products, pathetic customer service, pathetic product quality!!!

Hi,

My name is cinu kuriakose and i am from bangalore, i had purchased a ifb microwave oven (25sc3, metallic silver) from amazon and it got delivered on the 25th oct, 2017.
From that day onwards i have been waiting for a demo but unfortunately that has not happened, everytime i call up the customer care the response that i get is they will arrange for the demo but that never happens.
Atlast on following up they said a person will come, i got the number of the person and that also did not work out he cancelled the demo.
It would be great if this can reach out to the higher authorities of ifb and my issue can be resolved.
Ifb request number : [protected]

For people who are reading this please make sure you do not go for ifb products their customer service is the worst.

Regards,
Cinu kuriakose

Dear ifb,

I have purchased the costliest model of your washing machine senator 8 kg front load to think that it will work better, but i have been facing a problem from the beginning of the purchase. Most interesting thing is that nobody in your company is ready to listen the customer problem.

I never seen best company like you. Where they sales the product, but never look back to customer problem. Even you have open customer care center for making a people fool. Most of the time your customer care cut the phone. If by chance they register the complaint, nobody visit on that complaint. I have already made 3 times complaint to your customer care. But nobody has visited yet.

So, i am going sue in the court and will place add in front paper of times of india. Actually people should know about your best services in the world.

Thank & regards
Mohit gupta
[protected]

Registered a complaint about the leakage in ifb dishwasher neptune vx model (Purchased two years ago) on[protected]with ifb industries limited (Home appliances division), vadapalani, chennai-600 026 vide regn no.[protected]. Technician visited on[protected]and told that the valve had to be replaced which will cost around rs.3500 including all charges. He suggested to take a amc for two years which will cost rs.7328/- and no charges need be paid for the above replacement since the amc will cover the above charges. I agreed for the proposal and paid the amc amount to the technician on 12-10-17 itself vide ifb industries limited (Home appliances division) vadapalani, chennai-600026 receipt voucher no.2217/038762. He promised to replace the valve and reectify the leakage within two days time. Regret to state that neither the technician turned up since then nor the company took any steps to follow up the complaint so far. This is more so despite repeated calls to the technician and to the company. The repair remains unattended even after taking amc and after a delay of 25 days so far. Such a callous attitude from a reputed company like ifb is really shocking and leaves a bad taste as regards its maintenance of customer relations. Hope the matter will be resolved without any further delay.

My washing machine broke down on 18th september 2017. I have registered complain at ifb[protected]. (Dear customer, your ticket no. Is [protected]. Ifb representative will visit shortly. For assistance please call[protected]/ [protected].).

Service within 48hrs was promised but nobody contacted till 23rd september 2017. Service representative appeared on 23rd september and figured out problem with some parts. Since my amc was lapsed he took a cheque of rs. 2926/- and asked to register complain after 3 weeks. Meanwbile it took 2 weeks to clear my cheque but i didn't get any notification about amc.

I registered my next complain on 27th october. (Dear customer, your ticket no. Is [protected]. Ifb representative will visit shortly. For assistance please call[protected]/ [protected].) again no body turned up for a week.in between i made several calls to customer care but didn't get anything more than promises.

No one from ifb bothered to inform when my complain will be attended. Finally i got got number of ifb service manager and called him on 30th october. He connected me to the service representative who attended my complaint. He said he will attend my complain on 4th october but he didn't turn up. Upon calling him he promised to come on 6th october and no show again.

I have completely lost trust on ifb the company once upon a time once i was proud of.

It's huge inconvenience to my family to be without washing machine for more than a month.
It's pure mental tourcher by ifb.

Hope ifb management is sensitive enough to their customers and give some attention to my complaint.

Deepak r m
Bangalore

Hi my name tejal,

I have washing machine of model sanoritax. I was complain on july month and there is some part change require. After so many followup person was come and change parts. But after changing parts. There is water leakage from bottom, and noice issue is not solve as it is.
I am trying to reach but your customer care no not getting dialtone.
Please do the need full.

My washing machine ifb serena aqua vx 7kg (Id number: 4082757) has lot of vibration and sound when it is working. My warrenty period not yet completed. And you are not responding yet. Periodicaly maintanance is your responsibility. Why this much irresposible.?? Plz make it fast as soon as possible. We are fed up with this. Need to get 2nd free service
Plz contact [protected]
[protected]

My ELINA machine while switching on it jumps and discharging the water through the detergent spot Matter I informed your Kerala KATTAPPANA service people and they attended several times and found no results but collected service charges Now they are not giving any response on call So what shall I do? and where shall I get proper service?

Kindly note that i had lodged the complaint on 5/10/2017
Sill the dishwasher is not repaired.
Earlier the part was not available and alter the technician had come with the part but he has was not able to solve the problem.
Had even spoken with mr khan (Ifb pune).
Issue unresolved!

Customer
Adv sudhir buty,
Civil lines
Nagpur-1
[protected]

Facing problem with my washing machine showing "acc lo" after used for 6months... Service attendent guy responded 14 days after launching compliant... He advised need stabilizer, we assured that too but same issue. # service and ifb too they don't have minimum knowledge about what they are advising. No one followup the complaints were settled or not, i deeply recommend all of the others don't choose ifb. If you want to contact me dm through 'mvchandu. [protected]@gmail.com'

Hi,

I made a service request for re-installation of the ifb washing machine. Service person came to my house. He gave full details of payment for installation and was more interested in selling things to me than looking into the issue.
After installation, there was a leakage in the front door. He told me to pay for the installation and he will look into the issue some other time. He didn't create any service report and just took money and didn't come back.
Ifb people take money for half work and leave work which come under warranty. There customer service agent were arrogant and didn't wrote a complaint again there agent.

Alok jaiswal

As mentioned, the ifb neptune dx dishwasher has been malfunctioning since a few days. The lcd display's the error f5, while all the lights blink blue. It has, therefore become impossible for us to operate it to clean the utensils, and now requires to be done manually. Such works requires a lot of precious time and energy and i would rather put it to use on something more productive. I hope i do not regret investing my money, time and trust...

My reference complaint no [protected] against repair of washing machine name dipti

Machine opened & lying idle for lack of spare & seriousness of the service team could not open the screw, now bucket has to be changed for changing the bearing.

Can you please get the machine to its original state failing which i will go to consumer forum

Pkchatterjee

1. The ifb toll free number:[protected] is permanently on automated 'all lines are busy at the moment'.
2. Despite having paid over inr 5000.00 for annual maintenance service, for the past one year my waking machine has not been repaired.
3. I live in aizawl, mizoram. The service centre cannot resolve the problem because parts from goa take a long, long time to arrive.
4. As a result, the washing machine has not been functioning for nearly one year.

Hi,
I am sai and my complaint number is [protected] (25th oct).
I have given a complaint for ifb washing machine on.
Service guy checked and said it costs 5500 rs. Washing machine is 4 years old.

Then he asked me to raise a new complaint for replace pcb board on my senorita 6kg washing machine.. I raised for same on 25th oct

Till now nobody is attended for replacing. Everyday for me, this is one job that, give a call to customer care and they will say we are escalating.
I dont knwo how many times you will escalate. My washing machine is not yet attempted to fix.

I dont know whats happening. Its very pathetic service.
I will not recommend this company to any one.

Manager
Ifb industries limited
Home appliances division,
L1, verna electronic city, verna
Salcete, goa
India 403722

Subject: faulty products and inferior service
Dear mr. Or ms. Manager:
1 i am writing this letter because i couldn’t get anywhere by talking to the manager of your store here at jammu. Apparently, he never heard of the old saying, “the customer is always right.”
2 it all started on aug 18th when i lodged complaint realted to my washing machine (Ifb digital) which is still under warranty (Find the bill enclosed) to your “customer service” department under ticket number :[[protected]] because of its fault a part as. (I don’t suppose that you especially area manager ifb jammu (Contact number :[protected]) have ever tried to resolve the problem effectively.) this guy in customer service was not exactly the sharpest knife in the drawer, but he spent about almost months on his computer and eventually told me that the faulty parts are not available with the company store initially. Later he told me he will we solving the issue on moday 2nd of cotober 2017.
3 here it is nov, and the thing still hasn’t shown up. The summer is half over, and i still haven’t had a chance to use my wasing machine. I’ve been down to your “customer service” department about a million times over the past two months, and every time somebody taps on the computer and smiles and says the missing part are unable in warehouse.” the availability/unavailabity of parts is resposiblity of the company especially when the product under warranty.
4 this is insane! I am going to reported you to the govt grievience cell apart from taking other legal means in case my complaint is not resolved at the earliets.
Sincerely,
Ravinder bahl

On 25th oct i made a complaint that my dish washer is not functioning properly. Specifically it is not pumping warm water into the rotating arms. After 3 days a technician has come and told me that the pcb needs a change. I paid 3300 for a new pcb. After installing new pcb the defect remained. He told me that he had to take the machine to his workshop. @ days later it was transported by ifb to their workshop. It is still to be set right and delivered to me. Inspite of several reminders to ifb centralised service i did not get any information as to when the repair will be completed and delivered to me. As the defect is not the pcb i hope you will adjust the amount paid to other items/ services..