IFB Industries Complaints & Reviews

Sir, the sl no: wt eln dx b/eln sxb 127 is so regretful to the services offered by you in our area on time. I purchased washing machine elena dx 5.5. Kg and now we faced a problem of door locking since 25th september 2017 and contact the local ifb service mechanic mr. Govardhan he visited to our house and checked the machine informed us replace/rectify will take place with in one week. Over phone several times conversations are made between us for rectifying the complaint. He is used to say we will arrive and rectify but we didn't response and rectification from him. As we don't know any other in our area to rectify the complaint.
I brought your notice, recently i took insurance on the machine from above service mechanic belongs to kadapa, andhra pradesh. I hope you take necessary action and rectify the problem as early as possible.

Thank you,

S. C. Yousuf hussain,
Assistant divisional engineer,
Qtr no d-5, r. T. P. P,
V v reddy ngar - 516312.
Cell no [protected].

I have purchased ifb washing machine 6kg front load, and retailer said me company will give you free installation and demo.

But when installation guy comes for install product they didnot plug pipe with water and asking me for extra money for it. And he is also asking me to buy some liquid and detergent powder.

Ticker number assigned me from ifb which is : [protected]

Please help me and solve issue, ifb technician really cheat with me.

My IFB washing machine is not working, the toll free number says that the number does not exist.my complaints to the call centre are futile as they say they will attend to non warranty complaints only.Please help.

Hi team,

I have some error in my washing machine and i was unable to operate it

The lights were on & off for error, door & wash

Please find the below contact details

1. Mobile number - [protected]

2. Contact details - h. No - 16-83/4/3, road no - 7, vandana puri colony, beeramguda

Hyderabad - 502032

3. Washing machine with model ifb elena aqua sx 6kg 1000 rpm shows error and not able to use the same from past three days

The lights were on & off for error, door & wash

Please send your technician as soon as possible

Thanks & regards,
Gopala krishna

# [protected]
# [protected]
# [protected]

Very bad experience with ifb service center. I have ifb microwave, which i bought in 2013. Since starting, its rotating plate has not been working, we raised a service request in ifb in warranty, but technician told that it is ok and working properly. As i was not a frequent user of it so i forgot about it but the problem was there. Now, on 15th or 16th september, 2017 i again raised a complaint regarding the same issue. After following up 2-3 times after some days, a technician visited, he checked the product and said there is some problem with motor and he does not have the spare part with him, so he promised to replace it as soon as he gets the spare parts whatever motor or any thing else most probably tomorrow. But he never came back since one month, i kept on calling on the service desk of ifb and every time they say we are raising the request again, we are raising he request again. Customer care also provided the phone numbers of the service centre but they are also taking it seriously and telling that it will take 2-3 days to resolve my issue since last one month. Such bad service was never expected from brand like ifb. I am very afraid to say that in future i am not going to buy any kind of product of ifb. If possible please look into the matter and resolve my issue as soon as possible as i am very much upset and fed up of the service of ifb.

Our washing machine is not working since a month. We gave a complaint about this 25 days back. A person visited n did nothing he told he'll visit again n left. We have been trying but he is not lifting his calls. We have contacted even the coordinator but no use. Your service is very poor. We believed in you n we buy your products and now we are the suffers. Please solve the problem as soon as possible

I have called ifb customer care on 13th oct 2017 and registered complaint regarding the water pipe which given is not able to use and still we have not yet used the machine since the pipe is not connecting to tap, the same machine is purchased by my neighbour but they got differently 2 pipes, why didnt we get such kind of pipes, customer care people told technician will come within 24 hours to resolve teh issue but no response from technician, please check into the complaint and do the needful

Hi,

I feels the ifb products are very good so i bought ifb washing machine 15 days back in hyderabad. On the same day day itself requested for installation. Almost i called to customer care everyday to esclated the issue, finally they gave three numbers to contact the service center in kukatpally by myself and i have taken and contacted nearly 15 to 20 times, always i got the response saying that "we will come today and do", now 6 days passed and no one came to install the product.

This is the very wrost service that i had now and still waiting for someone to do installation. If the service is like this in the initial stage then getting worried about the future if i have any issues after using.

With this customer sevice and care im not going to recommend to anyone to buy ifb products.

Pavan,
[protected]

I have called ifb toll free number on 05 10 17 and registered a complaint that my washing machine. They said within 24 hrs it will solved. They have not turned so then again on 07 10 17 i have called toll free and spoke to supervisor he has given coordinator number of Hyderabad they never pickup phone or engaged.
I got annoyed and again I spoke to customer care on 09 10 17 They escalated to supervisor but no response. Lastly one technician or franchise called me on 11 10 17 namely Raju from chandanagar and enquired about the problem and said that I will attend the issue.but not turned up. So I called him and pleaded that we are joint family and now washing machine is necessity not luxury he has given one number then I called him and said the same agony after listening he has given one more number then I called that person he said I am coming since morning when ever I called him he will I am coming now, whole day went keeping other important works aside waiting for him this us today. At 2030 hrs he put his mobile in forward mode.

Ticket no. [protected]
Model : aw60-205t

Ifb service technician came and told that washing machine cable is having problem and need to change, after cable chable change problem is not resolved and now telling that pcb to be replaced and will cost 3200/-. Technician not checked the pcb and blindly telling to replace the same, complained in 21 aug 2017 and still problem not resolved. On every visit technician is suggested to any one like power cable, cable of entire machine and now pcb.

My name is madhuri patidar. I had purchased ifb washing machine from www.flipkart.com on 22nd september 2017 and received it on 26th september.

Please find below the product detail:

Product name: ifb 6.5 kg fully automatic front load washing machine (Senorita aqua sx - 6.5 kg)
Order id: od[protected]
Order date: fri, sep 22nd '17 6:20 pm
Total amount: ₹27, 299 through debit card
Imei/serial no:[protected]

The product has 4 years of comprehensive warrenty.

(Please refer the attached invoice for more detail)

Installation and demo was done by ifb person on 3rd octomber and we found that we got damaged product (Top was broken from left side). We raised replacement request to flipkart on the same day (3rd october). We made so many calls to flipkart and ifb to replace the damaged product. But initially they refused to replace. Later, ifb technician visited on 7th october he confimed that the product is damaged and we need replacement of it. He advised us not to use damaged machine. We didn't even use the machine for single time.

We got the replacement of the washing machine on 9th october. The courier boy opened the product cover and we verified the product condition. We saw that we again got the damaged product (This time top was broken from right side). We raised replacement complaint on the same day (9th october).

Replacement ticket no: [protected]

The ifb technician was supposed to come on 12th october. He called us and refused to come and check. He asked us to send the photo of the damaged product along with the invoice. We sent him photo and the required detail. But after that he didn't reply.

After this we called many times to flipkart and ifb. The ifb service center person said we won't replace the machine as you opened the box before the technician came. (But they have nowhere written that i cannot open the product packaging before installation). It is my basic right to open the product and check whether it is damaged or not. The service center person talked rudely and everytime he cuts the phone whenever we talk to him.

Flipkart is also delaying the replacement. Everytime we call the customer care and we get different answers. We are not getting any concrete answer. Flipkart said it is ready to replace machine only when ifb will provide acknowledgement to them. But they are not providing any acknowledge.

I want a replacement of the damaged product or refund of my amount in case they don't replace the machine. I can't keep the damaged product.

We filed complaint in government comsumer forum (Complaint no: 468182) and will take further action if required.

Please help me and solve the issue asap. Thank you.

Hi,
I bought a new washing machine "ifb tl-rdw 6.5 kg aqua fully automatic
Top loading washing machine" from flipakrt. Since last 1 year many of my clothes are torn. The customer service repaired the spinner after 8 months and even after that there is same problem.

We have called customer care almost a hundred times. Tried to speak to area manager head and customer care managers head but seems like are helpless and they don't even care now...

Ifb chengalpattu said ram & co
Invoice : 2270
Complaint :
1. when mixed fabric conditions it taking
2hours to complete
2. More vibration and machine turning 65to80degree

On 7th oct 2017, my wife has logged a complaint against the fault in the washing machine. Today is 12th oct 2017 and no technician has visited to see the fault in washing machine.
We have called customer care almost 8 -9 times and they always said that they will escalate this issue but till date no technician has visited us.
Complaint no is [protected].

Hi team,

The above mentioned compliant has been raised on 3/102017, the call center team advised that the technician will attend with in 24hrs.

I have been following up since than with various people, and escalated to floor supervisor, either i received a response or any information wrt my complaint.
Was been directed to different people, either they swith off the mobile and do not attend

Please help

Regards
Raju

Washing machine not working. Power and water supply is ok. Machine is showing power indicator red. Even the doors are properly closed. Cannot detect the problem. Day before we did spin only. Next day it shopped working. Might be power fluctuation problem or something else. Basically for past 3 weeks it not working though it shows power supply available. It was bought a month back only.

There was a problem in my microwave. It was not heating food. A technician from ifb came and told us that the magnetron needs to be replaced and told the price rs 2600. When he took out the magnetron from our microwave, the magnetron was not the original one and was replaced around 11 months ago without our information when there was some problem in microwave last year. The technician replaced the magnetron and charged us rs 2092 which is...

Hi there

I have elite dx washing machine. It's not working.. Ifb service person visited my house and told need to replace door lock (Inner side). It will cost around 3800/-. It sounded quite high for me. I wanted to know if it's so costly? Is there any other way to cross check the cost?

Please let me know.

Many thanks and regards.
Vikas
[protected]@gmail.com

My washing machine has completely stopped working since two weeks. After raising a ticket and repeated calls to their customer care executive always say they have escalated to the higher level but there is no use of it.. We are really frustrated with the after sales support we received from ifb. Our washing machine is still under warranty but it has become completely useless now. Their customer care tells us they will send the technician in 24 hours get it fixed. But till now no one attend my compliant. God only knows when. I’d definitely not recommend this product to anyone but instead i’d suggest to go for a washing machine from some other brand where the sales support is good as well.

Hi,

I am writing to you regarding my horrible experience with the service and repair of my front load 7 kg ifb washing machine.

Firstly, could you please let me know the price of the pcb. The technician told me that it will cost rs. 12500 - rs. 13000 to get the machine repaired by ifb.

I must point out that despite repeated requests for amc (Annual maintenance contract) for this machine, ifb did not provide me with one. I was informed that ifb does not provide amc for this machine. It seems that this is a bad product, thus ifb has distanced itself from this product as much as possible.

The pcb has given me problems since day one and was replaced/repaired twice by ifb while the machine was under warranty. Ifb knows that this is a problem product and should have been pulled from the market long time ago.

Why would anyone spend rs. 13000/- to repair this machine with a guarantee period of 3 months when one can get a new machine in rs. 35000/- with 5 year warranty/guarantee.

Please let me know the right and reasonable price to fix the pcb and wiring.

Regards,
Ms. Debnath
Mobile no. [protected]/ [protected]