IFB Industries Complaints & Reviews

I have ELENA VX 6 Kg 600 RPM washing machine & staying at Chennai. I had registered with IFB Customer care cell on 11/Oct./2017 stating machine timer not working, and maintenance person from HI AIRTECH Chennai-600101 visited my house on 13/Oct./2017 and took the timer for service. On 16/Oct/2017 returned with serviced timer & claimed has completed the work after 5 hrs at night 10:30 PM. Maintenance person was very junior, working with manuals in phone, no experience. He claimed iti s working well & assured to test next day. ( Job No. CB9000627 Dated 16/10/2017) He took the service charge 3850 Rs.
Next day on 17/Oct./2017 morning we tested the machine & it is still not working, the water overflows from machine at the start of washing itself. we immediately called maintenance person, he is still not reporting & dodging saying personal reasons. The company phone [protected] nobody attends.
We have again registered complaint stating poor work of HI AIRTECH company with IFB Customer care complaints cell - toll free number on 19/Oct/2017. Request IFB to resolve this washing machine issue immediately & take necessary action for negligence against HI AIRTECH - Chennai 600 101.

Hi,
I have raised a ticket regarding a lock issue on 15th october 2017, ticket number is [protected]. I have purchased the product on 14/10/2013 and i have not got the product installed until after 3 days of purchase. The service technician who have installed the product after 3 days of purchase have filled the warranty card and given me with the date of warranty as 17/10/2017 but in ifb sysyem it is entered as 13/10/2017. But now, the issue is that the service technician who has come to repair the issue is saying his job form says warranty expired at 13/10/2017. As a consumer warranty card is what is relevant for me and it has the date as 17/10/2017. So i want the issue to be fixed within warranty as the ticket was raised within warranty period. It is been 3 days today since ticket is raised and still with no resolution.

I 'd registered a complaint regarding my washing machine that stopped working at about 8 am in the morning on 17th october. Between that time and now
(4:32 pm on 18th) i had to keep calling the customer care as well as the service centres simultaneously.
Even after so much of toil i could not get a single response from either of those. The excuse i got was always different than the previous one.
I feel cheated because we 'd thought ifb to be a world class customer care service provider, which clearly was a big mistake.
Now i have to resort to an independent repair man and extra expenses (Even on a warranty)
Iam very very disappointed.

I have booked the subject complaint for supplying detergent for front loading washing machine. Call center personnel ensured me over phone that within 24 hrs the complaint will be attended. More than 72 hrs over, but nobody attended even after calling again & again in call center.

It's very poor service from your authorized agent.

Thanks,
Asit

When we bought ifb microwave 25bc4 considering ifb is the best company in microwave segment i never thought my decision would be a bad one. I rarely had this kind of disappointing experience with one of its best manufacturer which i had with ifb. It's touchpad suddenly stopped functioning just after a year and again we need to spend rs. 1000+ for its repair after buying one of the expensive microwaves. Now is it advisable to buy a product from the best manufacturer and expect repairment every year? I don't see ifb product worth buying after having this kind of experience. Thanks ifb for opening my eye and proving my perception wrong on your company reputation.

Kumar vaibhav
[protected]

I have purchased washing machine in june 2017 from ifb retailer but after installation ifb team technician fond some problems. On technical basis ifb company replaced my washing machine in aug 2017.

But once again problem is coming no sensors are working and after complaining so many times to customer care no response from ifb.

Please take ifb product back and refund the money.

This person is fake ifb technician, by name sridhar from harinidhi enterprises.
Calls the ifb customer comes and damages the machine on following up harinidhi enterprises, in-charge supervisor anjan ([protected])
Questions us that why did you allow this person to repair the machine. He is a fake technician and says he has filed an fir against him.

Customer service provides many supervisor contact numbers but none of them are effective and say there is no person by name sridhar ([protected]).
Upon drilling and showing the invoice given by him, they he is a fake ifb technician.

Sir.
My name is Supriya Banerjee. My washing machine of IFB company became unserviceable since one month. I lodged several complain to IFB toll free no:[protected]. They told every time that technician will come within 24 hours but only one time technician came checked and told me one parts to be replaced. I handed over him my AMC paper, after that no technician came. Now parts of my Washing machine is scattered in my house. The technician not even refitted the machine.Whenever I phone to IFB company, they inform me that my complain was removed from their data and I have to lodge a fresh complain. Since last one month they are playing this game with me. MY permanent ID OF IFB is: 3285231 and I am belongs to Thanjavur, Tamilnadu Pin:613005.When I phoned to local IFB office they told there was my problem with the format of my AMC Paper which I was issued in Punjab when I was posted there.I dont know how AMC became invalid from one state to another state.Company is not bother about it. Really I became fade up with IFB company and I desided that I will go online to aware people not to buy IFB product in future. So please do the needful.
Thank you
Supriya Banerjee
Plot No :26
S Natarajan nagar extension
Madhakottai road
Thanjavur, atamilnadu:613005
Cell: [protected], [protected]
Permanent ID: 3285231

#AMC paper copy is attached

I have been following for service request

From 4th oct 2017. Complaint no is [protected]. I have amc.

When you do not have a amc you will get a service in 2 days and when you have amc you have to follow up 2 months. This is not the first time with amc and without amc.

No response after several follow ups on customer care and then service center and then service in charge and now i have been following with branch coordinator

Please don't take amc you will end up spending more on phone calls to service guy/service center /and coordinator apart from toll free no

I have DIVA washing machine and it is under AMC. It is not functioning and the local (Nellore) service centre is not responding. The washing machine is not running. The rotating drum is vibrating and is giving big noise when it is switched on.

I have purchase ifb washing machine last year and it is still under warranty.
I have complained to ifb service centre and technician said pcb having some issue he said i will fix it in two days.
Now its been more than a week still they are saing part is not available and we have ordered it from ifb.
My concern is we have purchase latest model and they dont have parts availlable.

Hello Team,

I have some error in my washing machine as it is unable to intake water and making loud noise while washing clothes

Please find the below Contact details

1. Mobile Number - [protected](registered number for complain)
All of details are already shared on registered number for complain waiting for your quick response.

Sir, the sl no: wt eln dx b/eln sxb 127 is so regretful to the services offered by you in our area on time. I purchased washing machine elena dx 5.5. Kg and now we faced a problem of door locking since 25th september 2017 and contact the local ifb service mechanic mr. Govardhan he visited to our house and checked the machine informed us replace/rectify will take place with in one week. Over phone several times conversations are made between us for rectifying the complaint. He is used to say we will arrive and rectify but we didn't response and rectification from him. As we don't know any other in our area to rectify the complaint.
I brought your notice, recently i took insurance on the machine from above service mechanic belongs to kadapa, andhra pradesh. I hope you take necessary action and rectify the problem as early as possible.

Thank you,

S. C. Yousuf hussain,
Assistant divisional engineer,
Qtr no d-5, r. T. P. P,
V v reddy ngar - 516312.
Cell no [protected].

I have purchased ifb washing machine 6kg front load, and retailer said me company will give you free installation and demo.

But when installation guy comes for install product they didnot plug pipe with water and asking me for extra money for it. And he is also asking me to buy some liquid and detergent powder.

Ticker number assigned me from ifb which is : [protected]

Please help me and solve issue, ifb technician really cheat with me.

My IFB washing machine is not working, the toll free number says that the number does not exist.my complaints to the call centre are futile as they say they will attend to non warranty complaints only.Please help.

Hi team,

I have some error in my washing machine and i was unable to operate it

The lights were on & off for error, door & wash

Please find the below contact details

1. Mobile number - [protected]

2. Contact details - h. No - 16-83/4/3, road no - 7, vandana puri colony, beeramguda

Hyderabad - 502032

3. Washing machine with model ifb elena aqua sx 6kg 1000 rpm shows error and not able to use the same from past three days

The lights were on & off for error, door & wash

Please send your technician as soon as possible

Thanks & regards,
Gopala krishna

# [protected]
# [protected]
# [protected]

Very bad experience with ifb service center. I have ifb microwave, which i bought in 2013. Since starting, its rotating plate has not been working, we raised a service request in ifb in warranty, but technician told that it is ok and working properly. As i was not a frequent user of it so i forgot about it but the problem was there. Now, on 15th or 16th september, 2017 i again raised a complaint regarding the same issue. After following up 2-3 times after some days, a technician visited, he checked the product and said there is some problem with motor and he does not have the spare part with him, so he promised to replace it as soon as he gets the spare parts whatever motor or any thing else most probably tomorrow. But he never came back since one month, i kept on calling on the service desk of ifb and every time they say we are raising the request again, we are raising he request again. Customer care also provided the phone numbers of the service centre but they are also taking it seriously and telling that it will take 2-3 days to resolve my issue since last one month. Such bad service was never expected from brand like ifb. I am very afraid to say that in future i am not going to buy any kind of product of ifb. If possible please look into the matter and resolve my issue as soon as possible as i am very much upset and fed up of the service of ifb.

Our washing machine is not working since a month. We gave a complaint about this 25 days back. A person visited n did nothing he told he'll visit again n left. We have been trying but he is not lifting his calls. We have contacted even the coordinator but no use. Your service is very poor. We believed in you n we buy your products and now we are the suffers. Please solve the problem as soon as possible

I have called ifb customer care on 13th oct 2017 and registered complaint regarding the water pipe which given is not able to use and still we have not yet used the machine since the pipe is not connecting to tap, the same machine is purchased by my neighbour but they got differently 2 pipes, why didnt we get such kind of pipes, customer care people told technician will come within 24 hours to resolve teh issue but no response from technician, please check into the complaint and do the needful

Hi,

I feels the ifb products are very good so i bought ifb washing machine 15 days back in hyderabad. On the same day day itself requested for installation. Almost i called to customer care everyday to esclated the issue, finally they gave three numbers to contact the service center in kukatpally by myself and i have taken and contacted nearly 15 to 20 times, always i got the response saying that "we will come today and do", now 6 days passed and no one came to install the product.

This is the very wrost service that i had now and still waiting for someone to do installation. If the service is like this in the initial stage then getting worried about the future if i have any issues after using.

With this customer sevice and care im not going to recommend to anyone to buy ifb products.

Pavan,
[protected]