IFB Industries Complaints & Reviews

This complaint is regarding my ifb washing machine model number tl65sdr, which is still under warranty period. It's a top loading ifb washing machine. From the time i have got this machine, in total 8 times different ifb service executives have come and visited my machine due to several problems. During their initial visit they used to attend, do certain checking and then that particular moment the machine looks fine, after 1-2 day again the problem arises. First of all the service executive comes to attend the problem after waiting for several days. I got this machine from kings electronics, nerul and the latest service of my machine was done yesterday in which three person from ifb including the senior executive himself attended the problem with ticket number so-[protected]. Now we are three working individuals in a home and everytime this problem arises, we have to sacrifice our work and attend the issue. We can't spare any more time, yesterday also after attending the issue the officials said, it will be fine and during their presence it was working fine. But now again into non working condition. Check your record how many times, i have registered complaint against this model and till date we are unable to use. We have barely used this machine, as it has only created trouble to us. I want this machine to be replaced and i'm not gonna entertain any ifb officials unless they replace the machine for me.

Invoice no.[protected], ticket no.[protected]. What a pathetic service u guys have. I have this machine sitting idle for almost a week now. Nobody turns up for the installation, every time i call customer care u guys promise to attend the compaint at the earliest and thats it, this is happening for the third day now. Take back the new one and refund me the money also get the old machine back did not expect such pathetic service fro you guys.

Hi
My name is d vijaya prakash

And i bought a ifg 8kg washing machine recently on 2 oct 2017 at croma and the machine was installed by your mumbai agent called 'ifb dolphin services', 8 hanuman nagar, iit powai, mumbai agent.

The agent took rs 1, 600 for a trolley / stand which can be fixed for the washing machine about 3 weeks back, the engineer name was prashanth and his mobile number is [protected], and until now i did not got the trolley/ stand neither i got the invoice. I have called up the agency multiple times at their number[protected] and they promised me to send the stand until now they have not delivered.

I thought ifb is an trust worthy product and their team won't cheat their customers but my trust has been shaken can you please help address the query and deliver my stand or refund rs 1, 600 took from us

I lodged one complaint for my washing machine on 23.10.17 with no-[protected] which has not been attended by your good organusation upto 4:10pm of 24.10.17. On calling your customer care again on 24.10.17 at 4:10 pm, one ms. Priti attended my call behaved very badly with utmost arrogance which i could not believe from a staff of such a huge organusation like ifb. It hurted me deeply. But i am sorry to mention that my complaint has not been attended till today in spite of i called thrice for the same. I lodged my grivance online with the hope that my problem to be sorted out at the earliest and corrective action to be taken for rude behaviour by your staff member. Otherwise i will go ti consumer forum to protect my right as redponsible customer.
Expecting your necessary action and co-operation.
Regards
B thatoi
Reg mob-[protected].

My washing machine is not working from last week and I gave complaint on 15th october. but still the problem is not resolved and issue was closed by technician with providing the reason. please respond to this query ASAP...

I have purchased machine on dated 16/10/2017 from reliance retail shop, crown interiorz plaza 12/7, sector 25, faridabad, haryana and sent to me a defective machine complained so many times for replacing the same and committed by ifb person to replace the same when someone came to my house for installing and told us that is defective and could not be installed (Mr vivek mo no-[protected]). I have been chasing since long time but there is no response.

Just let me know should i go to consumer court or look for other way out. I have mistaken to purchase ifb product.

My name gulshan kahndelwal
Mo no [protected]
Add house no-1533, second floor back, gate n-3, green field, faridabad
Invoice no -[protected]

My ticket no [protected] for demo of ifb microwave (30sc4).
Date of purchase 16.10.2017
Date of person visited 23.10.2017 (Name = vinod kumar)
The person has asked to purchase micro filter and was not ready to give receipt of same. The attitude of the person was not good.

Hi this is pruthvi reddy from karimnagar telangana india. Three days back i bought a ifb micro owen 25l and till date there is no person to assist us on demo and installation. I tried calling to them but went in vain. I have never seen such a worst service from other brands. People i called were:1. Sudhakar.2. Venu. Both of them from karimnagar 505001. Telangana. They are not responding properly. So i request to take stringent action on them and send me a person to assist us on demo and installation of micro owen. My mobile number:[protected]

IFB washing machine buying in july 2017(Model Senorita aqua sx 6.5KG. After 3months, washing machine drum was cleaned with Descal powder.after cleaning of the it was observed drum color changed.Please take the request and rectify the problem the as early as possible.

Hi,
I have ifb fully automatic washing machine of front load. Its bottom door and back door is rusted and almost many holes are there in these doors. There is some hole in the inlet pipe/hose also. So water is leaking out. So water is not going to the drum. But other steps like spinning r working fine. The ifb service centre person told he will replace the hose but doors r not replacable.. As these spares are not available.
I just want to know where these spare products are available.

Purchased tl655dr (6.5 kg) machine frm vsp dated 9/10/17, booked demo at ifb no. But ifb person found damage machine during demo he initiated replacement and got new one, again this machine was faulty and till now no replacement done last ticket no.[protected], team is helpless. Mob no. Is [protected], bound to legal action if not done within 2 days..

I have made a complaint regarding my washing machine which is not working. The date of registering the complaint is 26/9/17. Till date no technician had come to repair the machine. My registered mobile number is [protected]. Please look into it otherwise I have to take legal action againt ur company.

Rakesh Modi

Hi. I am saurabh jain. I am trying to contact your customer care number but it never gets connected. I somehow got one number i. E. [protected] but the people who pick the calls doesn't even talk to customers politely, are very rude and they dont even listen to the complaint. Is this the kind of service we expect from a company like ifb? Its been more than 20 days my machine is not working and i have tried to contact your company from everywhere but all in vain. Last time too, after a lot of effort, some how your engineer visited my house, did something in the machine & told me that now it will work fine but to my surprise, the machine has completely stopped working now. Earlier, it was atleast working with some smoke coming out due to which, i lodged the complaint but now, the machine is not at all working & all ladies at house are facing huge difficulties. You guys charge rs.500/- for your service but provide such kind of service is extremely disappointing. Request you to please take immediate action or else please take back your product as i am pissed off with such poor response from your end. My contact number is [protected].

I have purchased a washing machine elite and an oven during 2006 and regularly engaging amc with you. My id is 2371391.

This time i entered contract during dec 2016. For the last 6 months my machine incurred problems which was not properly repaired by the local service provider @ tiruvannamalai-606601 and their service team

Instead of online complaint we are supposed for direct contact. Each and every time a problem occured it was a mammoth task in getting a staff to visit our premises in get problems solved. We have to make numerous calls, direct visits, shouts and then only a person will attend the problem that too mostly after sun set and around 7 p. M.

We are unable to monitor the work they are doing. They made some jimmick and make the machine run. After their departure when we wash clothes it may not perform washing the clothes properly leaving the cloths wet with soap, undry and unwashed.

Some times they inform that some parts worn out and have to be replaced. They convey that have to indent the part and replace after the receipt of the same. This will take a few days and we have to follow the process as above.

Further after their visits some fresh problem may creep in and again we have to depend on them by doing the above continuous, repeated, painful process of calling in fact in other words pleading

Our latest problem started 4 months back and the problem was door lock repair. After the usual process of call the service people one person attended three times and make the lock function by some temporary method without proper repair. Later lock completely broken and while attending the lock by the service man the door frame was broken. Replaced at a cost of rs.1000/- from some spare.

After some time, the control rotator, (Was, on, off, dry, spin wheel) failed. After usual process of painful and pathetic calling one man came and advised as supply of that part is unavailable and have to use in the prevailing condition only

Again after 6 days the machine not function. After usual calling process an service person attended and advised that there was of lot of dust inside. He cleaned and make machine run.

As usual after his departure the machine failed and not washed properly. Deepavali came in between. Clothes accumulated. We waited for the person to attend as assured by him. But he didn’t turn up. Then we made ar repeated calls and shouts and we went online. A person came, replaced a board, make machine run and left. Immediately after his departure when we washed clothes again no washing occurred now we prefer this complaint.

Kindly arrange to repaired properly. Before coming advised to call as we are out of station for a few days.

Our grievance is mentioned below

1. Even though we are using ifb products for the last 10 years we are facing the worst situation now from the local service provider and his team. The service provider is not taking care of his customers, the image of the company, product etc, no control over his team or otherwise they also in collusion with their team. We are very much pained, incur lot of physical and mental agony along with costs.

2. At the time of entering contract they advised to change the motor of the machine. Also it was informed they received the motor for replacement but so for it was not changed along with the damaged door frame. We do not know the fate of your supply

3. Even though we book our call early in the morning the service persons are not turning up during day time s from 10 a. M to 6 p. M the usual time for everyone. But they prefer to attend only after sun set around 7 p. M. Even though ignoring our frequent reminders. Also while booking they never convey the probable time of turning up of service persons.

4. When we interact with people owning ifb machines most of the consumers convey the same problems and they are becoming the bad ambassadors.

5. My amc is live with another fifteen months.in the last 6 months i had a very bad experience and hope that it will not be so in the remaining amc period and retain us customers of your privileged company. Please do attend my grievance and make arrangements to repair the machine properly through proper instructions and taking actions of service persons

Hope for the best and with regards

R. Soundararajan
Mobile : [protected]
34 majestic apartments,
11, 9th cross, voc nagar,
Tiruvannamalai-606601
Tamil nadu

Iam from suryapet of nalgonda dist. Telangana. I took the ifb washer elite plus sx 7.5 kg on 20.10.2017. For installation service provides are forcing me to take the washer stand other wise company will not give any warranty. Is it true? If it is not true please take action against them. My ticket no. Is [protected]. And i recieved the call from [protected]

I bought an ifb angular wm 6.[protected] model washing machine, (Purchase date:24/07/2010) from sc – ifb point, koyambedu, chennai which was popular at that time and it was giving a satisfactory performance till i encountered some problems a few days back. My complaint dt. 16/10/2017 was attended by a technician on 17/10/2017 identified the problem. The problem he said is due to a hitch in the panel board. He further gave a shocking statement that spares including panel board for this model machine are unavailable since this model was withdrawn from the market long back.
The customer service centre has also confirmed the technician’s statement that ‘’no spares available and hence non-serviceable’’. The problem for the consumer now is what to do with this machine bought with a heavy price of rs.34250/- which is so easily scrapped without giving any thought to make it serviceable. Your denial of service for my machine is deliberate aimed at compelling me to buy a new one from you and this is nothing but an unfair trade practice.

I bought IFB dishwasher 6years ago starting installation problems we faced many problems with the machine. But since 2years inspite of paying many schemes from the customer side, there is no response from the company side. Try to respond as soon as possible as the machine is lying in dead condition since 7months.

My machine belt torn off. Made a complaint no [protected] on 09 10 17 and again on 16 10 17 no [protected] customer id ref 2758418 till this date it is not rectified my amc is up to 24 05 2018. Call attendant has assured that the problem will be attended within 24 he's.
Even after 12 days my problem not solved. If my grievance is not attended i have no others option than to move through consumer forum

Bought ifb 6kg fully automatic machine through flipkart.
1. Delivery was beyond committed date
2. They have delivered the machine with a water inlet hose that is not having the right connectors, that is generally used in bangalore/india. Apparently, was not an omission, but deliberate practice by the ifb. It worth saying, before opening the toolkit, the engineer who came for installation stated i have to buy a new hose from him by paying extra. When i refuse to do so, he walked away.
3. Complaints to exchange the wrong water hose with the appropriate specs not yet attended to.

Complaint no - [protected]; with in warranty, purchased 6 months back; the mother board faulty, requested for change of machine;

I was told that it could have been done only after 4 months, it means that this machine works only for 4 months?

I have asked for extended warranty, company not replied at all, their manger neekant was very rude (Not sure if they are aware how to speak with customers, company is not customer friendly at all).

Company not responding, giving me numbers of people instead of contacting me.
The numbers which they give (This time again of lady called preeti) does not take our calls.
What are we supposed to do?