IFB Industries Complaints & Reviews

Sir, i buy a washine machine on 2015 and didn't use atlest once.my warranty expired.in my recent usage washing machine not works properly and at arrive 24 min reading, washing machine was automatically not worked.i registerd a compliant through your toll free no on[protected] and gave ticket no-[protected].untill any information not recieved from ifb.plz take it my compliant and splve my problem as early as possible.

Hi,
This is regarding my ifb washing machine, my washing machine was not working, i raised the complain on ifb, the service engineer came and just put one meter below and told it's motor has gone. I asked how can you say that... Can you explain me. He told you call any technician they will tell you same.
He then told me to get amc for 2 years and will replace all parts in next 45 days. Otherwise pay 7k and will replace now.
I was surprised without any checks or any repair he just told like that, i was not having any option only to pay him 590 for visit as i cannot pay any more like for amc etc as was suspecting the guy that he is telling lie.
I know there could be chances of changing motor carbon and with that my motor would have worked, but these ifb service persons don't want to do that. I am really unhappy.. And planning to put a case on consumer forum.

After raising another complain, one more executive visited from ifb and he again told the same thing that motor has gone, please apply amc for 2 years and will replace all parts in next 45 days. I was surprised and thought since both is saying same thing i should go for amc. I have given the cheque to that guy and in same day i called one local servicing guy, who checked the motor and told me no issue on motor sir.

He told motor is fine, then he checked the board and he found issue on board which he corrected on very less amount and now my motor and washing machine is working fine since last 1 and 1/2 month it working fine.
Hence i have made stop payment for amc and asked ifb team to refund the service charge whihc i paid to first guy for doing nothing.
I am really upset and i need the compensation of what ifb people did with me:

First of all when ifb people don't know any thing to rectify why the hell they are called as technician. Why you people are cheating. You are only interested on amc please...
Please work for people too, don't just go behind money and stop cheating.

I am not going to tolerate this behavior, very first, i have paid 590 on first visits and your technician did nothing, i need the refund of the same, no one pay money for doing some crap job.
2nd as i face lot of trouble i need the compensation of the same from ifb this should be in any ways, i won't leave like that i will lodge a fraud case against this if your ifb people have not taken the appropriate action asap.

Guys whoever is reading this please be aware that the ifb people hardly bother to look into the issue, they just want you to take amc.

When i bought washing machine u r demo man will come & he told me to extend warranty for two year so i told him i m interest in but he told me i will come next time i will do it bu he is not 3 month come when i call coustomor care for washing machine camplain same man is come to my home to sovle complain i told him about my extend warranty he said give me rs in cash & i will do it but after he call me your warranty will not be extend what is this? Your man mistake he is not come to me on time ([protected])

On august 03 2017, techinian anup nirmal from shree sai service dahisar west had visited and changed megatron for the owen. Its not only been two months and the owen stopped working. The afformentiioned ticket number was created recently. The same techinician (Anup nirmal) had come to visit again as of sept 11, 2017. He stated some other part has gone and provided the estimate of 2.5k. I found this suspcious and had my owen checked by some other techincian and guess what.. When we replaced a megatron it worked. This now makes sense as the megatron bought was under warranty. This is an intregrity issue. Isnt it?. How will ifb resolve this? I had pay extra and waste my time as well as his time to catch hold of a lie that your technician told your customer. Is this what the company value stand for?

We have purchased the IFB Washing machine through Sathya home appliances at madipakkam at the Exhibition conducted at Trade Centre, Chennai. The product has not been delivered. its almost a month. The dealer claims that IFB is not releasing the product to them. I've been billed for a product which was not there

I have made a complaint on 2/10/2017 vide complaint number[protected] at the helpline number but till date no technician has visited my place to attend the call.

May i request you to kindly provide me the e-mail id of the md of the company as i have spoken to the local authority and area incharge also but they are not behaving properly.

Please arrange someone to attend the complaint at the earliest and provide me the maid id of the md.

Complaint to your toll free number on 28/09/2017, electric wire burned, a representative from your service point vist ant tell replacement of wire needed and gone, after 3 days i call to that service center they replay "replace material not come" nearly 12 days replace material not yet received"," a branded company not having one wire kit"
I am also having a amc cover, no one is visiting before 10 months for amc check up.
Worst service

The complaint with ticket number [protected] was logged on 7 october for error occurring continuously in the machine to which the customer care representative responded that technician will be sent within 24 hrs. Till date, no one has come. Every time, we are told that technician will come in an hour, but all in vain. We are disappointed by the service.

I am writing this in frustration so please forgive me for my language. By accident unfortunately i bought one front loading ifb washing machine thinking patriotic. Its been 3 days a ticket # [protected] has been raised and despite i made several calls to customer care nobody bothered to call me for installation.

This is the worst customer service i have seen where after purchase company is not bothered to listen or act.

Dear sir,

Hope this mail find you in best of your health.

I am ashir kumar resident of greater noida, my father bought one microwave (
Ifb 30 ltr 30brc2) from snapdeal on 25th september 2016. On this i got a warranty of 1 year.

Unfortunately on 28th of august 2017 the touch pad on the right of the microwave stopped working. I got to know about non-working microwave from my mother on 17th september 2017. Then, i called ifb customer care team to register my complaint with them on 18th september 2017. After i had a word with the customer care agent i got a ticket number ([protected]). The very next day i got a call from the service team i don’t remember the name of the person who called. ([protected]) this was the number i got a call from on 19th september. Member of the service team asked me about the issue which i was facing with the microwave, on that i told him that the dial pad is not working. Without looking at the microwave physically that guy said that i got the issue and it will take 15-20 days to get the spare because we don’t have it with us at the moment, to which i asked him how is it possible for it to take so much of time and the answer i got was that i have to order the spare and this much time it take to come to our place and then we will replace it. I said ok, but try to hurry up.
So i waited till 3rd october 2017, to check the update about the repairs. Customer care agent that day told me that within 24 hours we will address the issue and someone will come to check the microwave.
On 4th october 2017 after completion of 24 hours i again called the customer care team, when i got a shocking update that your ticket has been cancelled and i can generate the new ticket for you. I said "no, i want to know how ticket got cancelled without me knowing about it". To which customer care agent said that i don’t know sir how it got cancelled. I said i will not consider the new generated ticket because i don’t know the reason of cancellation of my previous ticket. Then after getting frustrated i asked the agent to forward my call to the team leader, to which he said that they are busy at the moment and i can arrange a call from my side so that the leadership team can directly give you a call. After an argument and long holds i said ok you make sure that i get a call from the leadership team (Didn’t get any call for 3 days).
On 7th october 2017 i yet again called the customer care team. I directly asked the agent that i am not in the mood to explain you anything so please forward my call to the escalation team or seniors. To which he said that because we don’t have any complaint registered with us so we can't forward the call and i can generate a new ticket for you to forward the call to the escalation team. I was adamant to know the reason how my original ticket got cancelled? To which he had no answers. After much of an argument i said okay, you generate the new ticket because i want to share my worst experience with the leadership team. So i got a new ticket ([protected]) then my call got transferred to the escalation team executive narsimah, humble guy heard my whole story and said that give me till monday evening till 6 pm and your microwave gets repaired because i told them that i will writing to consumer forum about this experience. But still i gave chance to narsimah and waited till 6 pm of 9th oct 2017 (8th was sunday) but still no one came to attend my issue and no follow-ups. I again called the customer care team and talked to narsimah and i asked him to forward the call to someone superior then him. He forwarded the call to team leader of escalation team and told him that it's been 21 days and my microwave is sitting like a junk at my home and this is a huge dispute because i am the one calling you guys again and again and nothing is happening. To which he said sir give me one last chance to resolve the issue and he again asked for 24 hours. After much dispute i said okay i am ready to give you 24 hours but on the recorded line also told him that i'll not escalate it if my microwave get fixed and operational by 6 pm of 10th oct 2017. I repeated my words again so that there is no confusion in communicating my thoughts. To which team leader said yes. I again waited and today a guy came to my home at 4:30 pm checked the microwave, when i asked what's the issue with it? He didn’t responded, then i asked how much it will cost to replace the part? He said 600-700 rupees. But i asked him will you be able to make it operational now? To which he said no, first we have to check whether the part is available with us or not. If it is not available then we have to order it and it will take 2-3 days to get that part. Then i again gave a call to escalation team and first i talked to the team leader then i talked to the sr. Team leader ms. Ritu, again she was very humble and polite, she heard my whole experience very patiently and she has been constantly following up with the team in greater noida. But i have lost faith in anyone of them because no one was able to keep their words.

Now sir, my question to you is why should i give these 2-3 days when i already waited for the spare part for 22 days?
Why should i not escalate it to consumer forum?
Is this the way to treat a customer who bought your product in a faith that in case of emergency i'll get best of service?

I am so frustrated now that i feel like trashing my microwave and buy a new one for my mom from a better brands like samsung or lg, who are better at handling customer's issues.

Seriously frustrating experience.

I purchased a new washing machine senorita aqua sx. First i had to follow up for installation, it took 6 days for getting the product installed. Thats the begining, intallation technicians main job was to sell the liquid detergent he was not interesting in giving demo but selling. When technician left pipe started leaking. I called him again and he didn't pick-up the call. Logged a complaint again with customer service. They gave complain number and told someone will visit in 24hrs. But no-one turned up, next day they gave me service center number. I tried calling the number multiple times, very rude behaviour of service center and finally they told call customer service again as they don't service my area. They are making me turn rounds. Pathetic experience, first time i bought ifb product, but litterally i start regretting from day one only. Never buy ifb.

I bought it from flipkart after hearing good things about them. Ordered on 22nd sep, received on 4th oct and demo/installation was scheduled. On 6th they sent an engineer who broke our pipe during installation and had absolutely no idea what is required for installation.

He fled and said someone else would come for the installation. We repeatedly called but no response. Now a message came today 10th oct that my installation was cancelled.

How can a ticket be cancelled without customer's confirmation?!!!

They are good for corporate when it comes to home buyers they dont care.

Please dont buy,

This is regarding my compliant/ ticket no : [protected]. I have raised request on 5th Oct 2017. Even after multiple follow ups, still i did'nt get any call from IFB technician.

When can I expect call from Technician..? I f i am not receiving the call from within next 24 hours, I will raise consumer case..

Thanks,
Raghuveer S,
[protected].

To whomsoever it may concern

I had logged a call with ifb customer service on 20-sep-2017 for ifb neptune vx dishwasher drain outlet pipe leakage, it took around 5 days for your team to arrange technician visit. A technician by name madhu visits and try to fix and he comes with not suitable material and charges around 1200/- for fixing the issue and replaces it with new part and breaks the covering and vanishes. The other day the issues continues and i have logged around 10-12 request to customer support and have been calling the so called engineers but no luck and came to know that the part which he changes was not compatible with the damaged product. I have been following it up customer support and the technicians (Madhu, murthy, rajkimar and ravi) and these people says that part is not available and they have raised the purchase order and it is about to receive from 10 days. I don't know being such a big and reputed firm ifb such a ill and pathetic support. I did a very big mistake by choosing the product

I don't understand the kind of pathetic support ifb is providing and for which i have lost entire faith on the support and products. Despite of me paying and renewing the amc this is the kind of response which i have been receiving and there is cost levied for each case.

Team, is there some one who can responsibly take over and resolve the issue.

Note:- if this is not resolved at earliest i would be filing a consumer complaint.

Friends who ever is going to purchase ifb products think 10, 000 times. Very pathetic service despite of warranty or amc. They will make you run ever nuke and corner and you will feel to throw away the products and go for some other competitor products who are providing a wonderful service and products.

Akram
+91 [protected]

I have purchased ifb washing macing last 6 moths ago very happy condition because india company. But last one months ago some create issue in my machine and call custometr care and custmoer care came my home and ask your mother board of machin has been fail. After 7 days your machin is ready after 10 days i cal service center what about my machin service center told me min 1 months your part is ready that i surprised one month ifb is india company why one months parts will be come. Next day i call customer care ifb tool free number your issue will solve days but till one month not not come the part my machin.

Sir my above said washing machine is under amc expires on 20.10.2017 now the service centre noida is pressing hard for renewal of amc. It is regretted to inform that afer some repairs last year some part in my the washing machine is missing in spite of several complaints the said problems yet to be resolved. New amc is due service centre is institing for newal. I am thinking not to extend amc and get the machine from open market rm parti f 201 krishna apna resistancyresistancy sector 61 noida m [protected]

My complaint no is[protected] o m complaining from May2017 again i compaint on 28 sept 2017 but till mow no technician has attended my complaint why this neglegency is happening fro such a reputated brand .when my machine is in warranty period why this delay is happened.
Resilve this problen as soon as possible.
Pooja
[protected]

I am really surprised no one responds to calls at ifb service. I think k people work in nawabi style here. They say they can come and install only after 11. Since they have to be at office till 11. When i call at 11.30 they would say they will have lunch and come. And never turnup.

Understanding that it is festival season. Though the washing machine was delivered on 26 september i waited for the festival to be over... Looks like their festival at ifb service goes till diwali.

I am. Really frustrated and really do not know what to do and how to make these guys install the washing machine...

I have a ifb convection (Model : 30frc2) with touchpad functioning issues since last month. Service department has taken our complain but unable to resolve, mentioning shortage of parts. I have tried to reach mr. Dilip jena, service manager but only got weird and strange replies. And more to it, mr. Dilip has disconnected my call in between our discussions and not picking my call since.

Using a brand like ifb and staying in a kolkata metro city, its very strange to believe that company is unable to provide me any services. Its a new product bought one year back only... Request to provide immediate solutions otherwise we would like to return the product to the company only.

Two representatives purported to be from the company visited my
Residence at 1015, sector-13, hisar on 30/9/2017 in connection with
The servicing of my washing machine. They just switched on the main
Supply button and told that the main pcb deck (Sensor) needs replacement.
The cost involved would be rs 4600/-. They charged rs 590/- as their visiting
Fee and left without rendering any service at all.
I doubt whether ifb has any authorized service center at hisar at all.
They wanted me to give a satisfaction certificate from me for the so called
Service rendered which i refused to furnish.