IFB Industries Complaints & Reviews

I'm david and i have been using your product (Ifb washing machine) for the last 20 years. The one which i have now is the third one bought in the year 2012. Now after almost 5 years there was a complaint in the month of august 2017 and we were told that the drum of washing machine was damaged and had to be replaced. As told by the service centre we did the same. while they were doing this work they recommended us to take an amc for one year and the validity is up to august 2018. While replacing the drum they broke one of the screw and promised to replace that in another one weeks time.

after all this there has been no proper response from the service centre. We have called them several times and they would send some people who are unaware about the work and would just give some lame excuses and close the ticket immediately. The work is never completed and they told us to use the washing machine and also told there would be some noise and jerk while using the drier. When the severe jerk of the machine was complaint they just gave a solution to place a thick mat under the machine. How can this be done? My parents who are old are alone at home and last week while trying to wash clothes the entire machine just fell down due to the jerk and by the grace of god it didn't cause any accident as my mother was in the premise as well. Now we only have the time to call them report the incidents but it is handled in a very light manner and the guys who come do not even want to see the amc details and now they are again demanding a huge amount for the repair.

in the first place the machine was in good condition only with a drum problem which has reached to this situation by the service given by unprofessional staff. So i request you to kindly look into this and do the needful as i'm not getting any proper response from the service centre in cochin or calicut. They only want to close the ticket even without resolving the problem. I am writing this mail with great hope and believe that a reputed company like yours will definitely go for the escalation and there by satisfy the customers.

For the past 3 weeks i have raised tickets to resolve my washing machine repair at ifb call centre, but the service executive is not attending the repair.
When trying to raise complaint at callcenter they are providing service center no and service center is not accepting the request but demanding the money - inspite the machine is under warrenty.
Ifb twitter helpline is also not responsive.
Ifb toll free feedback no [protected] is also not responsive.
Got call from [protected] - i said the machine is under warranty - he disconnected the call - pathetic service.

Hi,
I have lodged a complain regarding my 20sc2 ifb microwave whose touchpad is not working. The service guy is charging 1400 + 325. I asked that the price is too high for touchpad then he came down to 1200 + 325. Is this a vegetable market where price of spares is done by service guy or actually done by the company.?? I asked to check atleast is this repairable or not but he denied that it cant be repaired without seeing the condition. I recommend never ever buy ifb product because its quality and service is pathetic.

Dear sir,
I bought a neptune dx dishwasher from ifb point in 2014 with my bajaj emi card. I was offered a special extended warranty of 4 years by the ifb point - lokhandwala branch staff mr vishal. He told me that the warranty period will be stamped on the machine booklet by the installation team. When the installation staff mr farookh visited my house, he initially wrote a warranty period of two years - 2014 to 2016. At that time i immediately spoke to mr vishal at ifb from my mobile, reminding him that he had offered me 4- years warranty and his staff has mentioned only two years on the booklet. Mr. Vishal, immediately spoke to his staff mr farookh and asked him to make the correction from 2016 to 2018 on the booklet. Mr farookh, just cancelled the 2016 and rewrote 2018. When i requested him to rewrite the period of warranty all over again, he seemed irritated and was reluctant to do the same, so i asked him to sign below the correction to endorse the same, which he did very reluctantly again. His reluctancy did surprise me, but the joy of purchasing the first dishwasher of my life overcame the impolite behaviour of the installation staff mr farookh.

Now in august 2017, when the dishwasher broke down, (Around 4th aug registered on tel no -: [protected], i got a rude shock to know that there was no four-year warranty offered and it was only a two-year warranty which has expired. Further i was accused that "myself", the consumer has committed forgery by cutting the 2016 and changing it to 2018 on the back of the booklet.
When i checked with ifb customer service call center about my warranty details, they claimed that it is not reflected on their system. Also on speaking to their service manager mr. Sanjay singh, who played a trick by calling somebody on a conference line stating it is mr farookh, who stated that he never made any such correction to the warranty date on the booklet,
(Surprising, that mr. Farookh remembered a notification that was made 3 years ago, in an instant). On further enquiring with the ifb warranty system, it is learnt that the warranty period written by this installation staff is the only notification and final mention of the warranty period for any machine. The company does not keep any record of the warranty period on the purchase bill/receipt or even on their consumer data portal. Its surprising that ifb keeps record of all other details of their consumers except their warranty period. Further mr sanjay singh, told me that he also enquired with mr vishal (From whom i purchased the machine at ifb point lokhandwala) that he has denied that he ever made any commitment to me for a four year warranty.in other words it is to state that "i" the consumer has committed forgery on a booklet as claimed by an ifb staffer.in such a big company how can the booklet be the only proof of their warranty period - what if a consumer has misplaced or lost the booklet? Does it mean that there is no warranty on the machine?? In this digital age, when the company is operating all over the nation, how can they not keep notification of warranty period on their data portal? How can mr sanjay singh tell me that many of their consumers have been indulging in forgery of the warranty period? If it is so true, why has the company not changed the warranty period procedure, like other companies and email it to the consumer, so as to keep a record?
The way mr. Farookh and mr. Sanjay singh categorically stated that many clients try to cheat the company by making corrections to the warranty dates and challenged me to prove the same if mentioned elsewhere, got me taken by absolute surprise.
In retrospect, it seems to me that there is a deliberate attempt by ifb to first attract their consumers by way of offering extended warranty periods, and then making deliberate corrections on the warranty booklet, so as to blame their consumers and wash their hands off their commitment.
Most importantly, as a consumer i was not even aware that the booklet is the only document which is proof of warranty period, as nowadays, all companies send warranty details by email.
I have paid an amount of almost rs 5000/- to get my dishwasher working and wish to have the following queries answered :-
1) how come ifb being such a big company can have no other record of warranty period of their appliances except a handwritten mention on the back of a booklet by an ordinary staff?
2) when the customer service center can keep record of all other details of consumers and their appliances, how come they have no record of the warranty period offered to each consumer?
3) how can the staff of ifb service centers allege that consumers are committing forgery on the warranty period written on the back of the booklet? If such issues have been happening (Which i do not believe a consumer would do), why has the company not taken corrective measures to mention the warranty period on the bill or even on their data centre? How can an important issue such as warranty period be dependent on the handwriting of a staff?
4) above all, how can your senior manager mr sanjay singh believe his staff mr farookh whose reply on a conference phone line regarding the correction which happened in 2014, 3 years prior, remember it instantly. Its obvious that some trickery is happening in the ifb company. Firstly they lure their consumers on the pretext of longer warranty periods and if per chance they have to keep their promise in the 4-year window period, they have planned it well by teaching their staff to state that the consumers have committed forgery, when this is a tactic used by them?
5) why did mr sanjay singh tell me that many of their consumers have committed forgery in the past, as per his experience? What was he trying to tell me?

I have two machines of ifb - dishwasher and washing machine. I feel cheated by the company as they do not want to acknowledge their commitment to me. Which is why they have not only alleged forgery on my part but also challenged me to prove the same.

I seek redressal for being cheated by ifb industries and demand following penalties-:
1) a refund of the payment made against my dishwasher repair in august 2017.
2) to reinstate the commitment of warranty until 2018 for the dishwasher.
3) to pay me costs for defaming and calling an honest consumer a cheat by alleging that i have committed a criminal offense of forgery, when in fact i have paid 65 k to ifb and purchased two machines. How can ifb accuse me of committing forgery on the say so of an installation staff?

It is not just the money for repair that has already been paid by me, but the absolute shock and sheer insult that i have had to undergo in the presence of their staff at my residence, of being called a cheat and a criminal. When i can immediately pay to repair my machine in spite of having the warranty, it only goes to show that i seek redressal forthwith along with an apology from ifb for accusing and insulting the integrity of their consumer.

Thanking you,

Gourie rana
[protected]
[protected]

Hello team,

I have submitted complaint of ifb flt senorita aquavx 6.5 kg washing machine on 1/10/2017.

My ticket no is: [protected]

On submitting the complaint they assured that service engineer will visit within 24 hours. But even after 7 days (Today 7/10/2017) no one visited. I am doing regular follow ups, yesterday i have received message stating “ticket #: [protected] has been resolved” again called customer care for status they said problem was resolved and closed the ticket. I don’t know how you can say it was solved?"., no one checked my washing machine and

They created new ticket # [protected] (On 6th oct 2017) for the same issue and promised technician will attend the compliant before 6.30 pm yesterday but till now no one called me.

Pleas e let me know what should i do now? Ifb company simply sells the product but never bothers to provide customer service

Thanks and regards,
Sasank tavva
Plot number: 1
House no 5-11/103/1, lakshmi nivas,
Landmark: government zilla parishad high school
Ameenpur village - hyderabad -502032

We called ifb toll free no. For repairs of our elena washing machine.
So from universal services bandra (East)
Mr. Asif came and inspected the machine and he told to replace the motor and some other part to fix the machine to solve our problem.
We agreed for that and after 2 days he came with motor and other part to repair the machine. He replaced the same but, still the problem of machine vibrating exists. We payed rs, 9300 for the repairs but, its in vein. And after so many calls he isnt respoding.
And hence, we arent satisfied with the services.
Thankyou.

Dear sir/madam,

I have submitted complaint of aw60-8062, 6 kg washing machine on 3/10/2017.

My ticket no is: [protected]

On submitting the complaint they assured that service engineer will visit within 24 hours. But even after 3 days (Today 6/10/2017) no one visited. Again calling customer care for status they said problem was resolved and closed the ticket. I replied "problem was not solved, no one checked my washing machine and how you can say it was solved?".

They rpelied that they will create new ticket for the same issue again.

Why you people make false promises.

I have even contacted customer care services 4-5 times for same complaint but still it is unattended.

Please treat this matter urgently otherwise i have reluctantly opt for consumer forum.

My registered mobile # [protected]

Hello sir,

We are facing the problem of leakage of water since 3 months.
We called the complaint no so many times...
They responded but they changed the other parts but didn't solve the main issue.
Kakinada ofc people were responding the calls in a very indecent manner.. We felt so bad..
Complaint no. Private
If you dont solve this problem we may go to consumer forum..
Our patience is over..

The machine is making metallic noise while rotating. I made complaints for 4 times over phone. Once a technician came with improper instrument without under standing the problem, which were told to to him over phone. He also said that the bottom plate can be opened due to lack of instrument, he also doubted that there may be some metal or coin under the plate. But no action were taken by your company. The machine is still under warranty period.
My contact number is - [protected]

Whenever I call for a maintenance the engr who is visiting the site act very unprofessional both to customer and Ifb. Don't you have any control to monitor them by trusting you calling your support but I don't think it's worth anymore unless otherwise it's acted.

Contact me @ [protected]@gmail.com

The6 kg front load machine is showing error and the door light glows even if it is closed after loading the washing materials. The problem is detected two days before. No water flows even all lights glows. The machine is installed properly by the authorized technician at my residence khamol chack, near chandol, in the dist: kendrapara, odisha, pin-754208 contact no. [protected] e mail id - [protected]@gmail.com

Logged a complaint about my washing machine with ticket [protected] on 23-sep17. Very next day technician visited and confirmed that issue is with the motor which will be replaced on 25-sep-17. There was no update after that. Called customer care multiple times but got assurance only. Even after 2 weeks issue still persists which is creating inconvenience

Raised a complaint on 30th sep'17 for washing machine not working.
Regular follow up on 3, 4 & 5 oct.
1. Customer care provided shalini no.[protected] but not lifting the phone.
2. Customer care provided pritam no. [protected] after two days of continuous calling he responded stating that it is pertaining to other office by name mr. Yogesh [protected]. Even yogesh is not lifting the phone.
3. Customer care transferred the call to sai raja another feather in ifb and he promised to call back after checking... But no response.
4. Customer care transferred the call to suman on 5th oct 7.20 pm, she promised to get it resolve by 6th oct.

Waiting for some miracle to get the machine repaired.

Hats off to ifb service...

My machine was giving problems for the last one year. The problem was that elcb of the house would go off. I would complain and the technician will come and do some repair, it will work for few days then the same problem will arise. The technician told me that the taping of the wire goes loose and it touches the body of machine hence the problem.
Other technician told me that because you use your machine on generator hence the problem.
In sep 17 the same problem, techinicain came changed the whole wiring but still the problem then he sai that the machine will be sent to okhla factory for repair. They took the machine. After 15 days machine was sent back. Now it is lying idle beacuse the technician has not turned up to attach inlet and outlet pipes.
So since 8th sep the machine is down
Complaint no. Is [protected].
The local person of service centre mr. Raman is not picking the phone.
The technician dharmender sahoo is not coming.
Other trechnicians are also not attending till mr raman tells them.
Should i send the machine back to ifb since i am not able to use the machine.
Very sorry

Can anybody with backbone help to resolve

Cordially,
Renu regal
[protected]

Have IFB senorita aqua 6.5 kg front loading machine. Error is AC LO tried calling customer care no luck.. can someone help in resolution asap, you guys can reach me @ [protected]

I am continuously writing emails to the company and calling customer care but company is not at all responding. I am in a helpless situation and not able to understand what should i do in this situation. Feeling cheated after purchasing a new machine after spending about inr 50, 000/-.

Please refer the following mail sent to the company.

From: "dr. Mrinal kaushik"
To: [protected]@ifbglobal.com
Sent: tuesday, october 3, 2017 8:26:21 pm
Subject: urgent complaint regarding dishwasher (Ticket number: [protected])

Hello,

This is to inform that i have a purchased dishwasher (Neptune sx1) few months back. However, all of sudden my machine stopped working. I have registered my complaint with your customer care. But, despite customer service promise no local technician visited (Kharagpur, west bengal) then i approached to customer service again and found the mobile number of area manager (Mr. Sujit). Then the local technicians visited and tried to rectify the machine but failed to do so. Senior technician is supposed to come from kolkata but such a pathetic people that they never ever bothered to either come or scheduled a visit.

Please let me know what should i do now? You company simply sells the product but never bothers to provide customer service.

Ticket number: [protected]

Service agency: cold aircon

Kindly act asap.

Best,

Dr. Mrinal kaushik
Cell: +[protected]

—
Dr. Mrinal kaushik
Assistant professor
Aerospace engineering department, iit kharagpur
—
Ph. D (2012), m. Tech (2003), b. Tech (1999)
Aerospace engineering, iit kanpur
—
Ph: +[protected] | cell: +[protected]
E-mail: [protected]@aero. Iitkgp. Ernet.in

Dear sir

I have submitted complaint of tlsdw 7 kg aqua washing machine on 30/09 2017.

My ticket no is: [protected]

On submitting the complaint i was assured that it will be solved within 24 hours but even after 96 hours as of now the problem is not solved.

Why you people make false promises.

I have even contacted customer care services 4-5 times for same complaint but still it is unattended.

Please treat this matter urgently otherwise i have reluctantly opt for consumer forum.

My registered mobile no is [protected].

Thanks and regards
Chirag sonaiya

I have this ifb executive elite front loading 5kg washing machine. After several years of good service, one day it tripped the mcb during f cycle. Called ifb customer service, within 2 days the service engineer turned up and told me that due to internal water leakage the short his happening and in turn tripping the mcb. He later asked us to replace the pump and suspension since it got damaged due to the leakage. He also suggested cleaning powder. Overall charged 5k for the repair, since it was almost 10 years, i didnt worry much to bear the repair cost. Later he suggested to go for amc since it covers all repairs and spare parts. I took 1year amc for 3200. Everything seem to be working fine for few months. Later the same problem started to reappear. This time the customer support is worst and even after 3months they haven't addressed the issue. They keep closing the issue ticket without even checking it. So far i have raised 4 tickets ([protected] 7june17, [protected] 9july17, [protected] 29aug17, [protected] 2oct17) to resolve the issue. Escalated the issue to their coordinator and manager. But nothing moved. Finally decided to replace it with new washing machine. But this time either lg or bosch. Once you take amc they stop caring for you.

Model Topload 6.5 SDR purchased on 05/02/2016 at Vasco, Goa.

Last two weeks it was taking more time for wash approx 20minutes more than the time set.

Today on 03/10/2017 timer not stable, does not set the timer. Timer may be faulty or failed.
Intake water take very slowly.

Purchased ifb 23sc3 microwave oven.

Demo engineer (Mr. Sumit [protected]) doesn't knew anything about the oven who came for installation.

Oven gets shut down after it runs for 5-10 mins every-time. Logged a complain for this (Complaint no. [protected]) and ifb send the same engineer again and he said product is working fine and he didn't had the patience to wait for 10min to run the oven and check.

I called the service center and some guy mentioned that he will send some other engineer today, but none came.

Really pissed off.

Regards,
Raunak