IFB Industries Complaints & Reviews

My newly purchased (On 11/09/2017) microwave oven heats too much abnormally. Moreover, it's back cover is broken. Dealer is not ready to exchange the product. I am completely dissatisfied with ifb. I want this item to be exchanged immediately. Otherwise i wil be forced to resort to consumer court.
Name-chandrakanta singh
Mm feeder road clubtown residency belghoria kolkata
Mob-[protected]

I have purchased neptune vx dishwasher few days ago and it is not even used for one time and i have recieved a service attention for once before two days from kasaragod service station. They are asking seems to be like helpless and not taking care of my case. The machine is giving electric shock terribly.

Expecting something from your end.
My contact details are given below

Ankit
[protected]

Kanhangad
Kerala
India

I have ifb machine and not recd the proper service from delight service center, sanpada. Replaced the motor 2 times from may-17- till. Now once again motor not working. How it will happens? New machine motor capacity 8 years and another like this.? They also charged me rs.350/- transportation charges.

Krishna vinayak pednekar
Sanpada-[protected]

Please don't buy ifb products in this region (Bhadrachalam) khammam district. The service for this product is worst, i never faced before when compared to other products. I raised a complaint that my ifb washing machine is not working, they are not at all responding it has been 25 to 30 days for today (14/09/2017). My request to ifb is to not sell there products in this region if they are not able to provide better service. This is my complaint or request number [[protected]]

We have a digitial washing machine of ifb. Same is not working since last 3 months. It is showing error er-03.
A complaint was logged with customer [protected]@ifbglobal and ticket no was issued promptly. We were assured that issue will be addressed within 24 hrs.
This has never happend till this date for the reasons best known to ifb. Technicians from their authorised dealers did visit us and are always bothered to collect their service charges of visit rather showing their interest to address the matter. We would like to know from company like ifb that:-

1. Is that we made a blunder to have ifb brand??

2. Are the technicians through their dealer are competent enough to diagnose the problem and set it right??

3. Is not it for so called customer service of ifb global services to track the complaint whether those have been addressed or closed??

4. Or is it is a case to make customer fool for the collection of service charges for which technicians/dealer/ifb donot have competency to provide true service.

As a customer we never objected/refused to pay any service charges. We are ready to pay charges for parts which needs replacement. But as a customer we are certain that we can definately demand the services from company like ifb.

Ashok talwar
[protected]

I had complained regarding the heating problem of my new microwave oven on 8th sep. The complaint number is [protected]. Agent had confirmed me that the technician will visit within 24 hours as this is the maximum tat that ifb works within. Today i am sitting on 13th sep and no technician has visited. Moreover i asked for the area manager number, the am keeps saying that it will be visited today/tomorrow and 5 days have passed. This was my first ifb product and now i know which company i should not choose any electronics for.

This is regarding IFB Dishwasher which I am using for the past four years. Recently I have shifted to new house and the machine is showing error F5. I have registered the complain thrice but no one came to look up. I have been given the ticket no. [protected] but no action is taken.
Kindly look into the matter.

Hi team,

I have ifb washing machine, we have purchased a extended warranty for the washing machine on[protected] and we had a issue with washing machine on[protected], we raised a complaint and technician was assigned from ultimate solutions ifb service centre.

Please find the attached bill they have done the service after that we face a different problem we have informed them now they are saying u warranty period has expired and we will not do it free of cost.

I am sure that technician did something which brought up this problem and it was done to make us extend the warranty and the manager (Sridevi) o[censored]ltimate solutions was speaking very rudely i have phone recording of the same this not the way speak to customer

I did expect a better service after paying 3000 bucks for service which they have denied and made our machine too worse to make us pay for the worst service again.

I need this to get sorted out.

My name is rajubhai l rupareliya. My customer code is[protected]. I had parched tl#sdg9.5kg aqua sr. No.[protected] on 3-jul-2017.in this two month i had launched three time complaints for not proper work of m/c.
The dealer is also not given suttified answer.
I got suffered from the m/c.
The m/c is till not repaired that means m/c is stop. So the m/c is in warrenty period, i want to replaced the m/c as early as possible.
So that my work is not disturbed. I had also applied in consumer complaints in bhavnagar district.

Model no ERGO 6512 R
Complain no- [protected] recent complain no
This is approx 5 years old machine after repitededly follow up no action is being taken all the time it was told this machine is out dated no spare is available so you have to replace. If you see my record I am using fib washing machine since last 15 years. Please resolve my problem.
Reds,
A A Khan
Cell-[protected]

I raised a ticket for my ifb front load washing machine for water leaking issue. The ticket number is [protected].

After raising this ticket some technician called to check my address, after that no response from them. And they closed previous request for silly reason saying that my address didnt found. If they really want to know my address they have my contact number too, i can help him to find my address. Today i called customer care again after raising ticket, as always i got a response i got a reply that it will be attended by technician in 24 hours.

Had bought a new washing machine last august (16) and has stopped working since 4th august 17. Have called the customer care and raised multiple complaints but machine is still in dead condition. First visit was after 10 days of the complaint and said there is a fault in pcb and need to be replaced. After 4 days, pcb was replaced and then stated that detector has to be replaced. Post that there have been multiple calls and 2 visits but both the reps had come just to take pictures of the detector. Today, 12 sept after me raising complaints on multiple forums, the rep visited and changed the detector and tried diagnosing the problem. He spent 2 hours and concluded that the pcb that was replaced was faulty and that power supply is not passing through.
If ifb service reps are not able to diagnose the problem and ifb is not able to provide quality parts and service, request you to please stop making false promises.
Request you to please replace the machine if you are unable to find working parts for machines under warranty,.

I had filed a complaint with the customer care on 16th of august regarding the power supply problem in my washing machine, which is still in warranty period. I was given a customer id[protected] and a representative came to my house and took away the control panel saying that it will be replaced within a week. However till now it has not yet been done. When contacted, they say that the part has not yet arrived. Please suggest me where shall i go to get my problem resolved.

I have lodged a complaint with ifb helpline no on 28th of august regarding my ifb washing machine which is on amc for more than a decade now. My complaint no is [protected]. It is next to impossible to reach ifb customer helpline no the next time. It took about 45 minutes to even register the call..
The amount that is paid for maintenance is not a small amount that even the helpline connections are limited for ifb service team.
The call flow is as below
Complaint no : [protected] registered on 28th august

Engineer visited on 2nd september. Attended by antek services (Authorised engr). The service response of the customer support of antek services is extremely poor. Even while renewing the amc i informed that it the amc is provided by antek i do not wish to renew the same but we customers are helpless. We have no choice. Antek is the only authorised service dealer in our area.

Spare part replacement commitment date given 4th september

Followup call made by me to antek on 9th september

Revised commitment date for spare replacement 11th september.
Even today i followup i get a revised date of 12th september.

I was given a ifb incharge contact no from the call center team which was switched for more than 5 days. When i enquire the same with the coordinator i am told that it is just one instance.

I do not get revert from the complaint posted to ifb helpline mail id [protected]@ifbglobal.com

Hoping to get the issue resolved at the earliest

I bought a dishwasher (Neptune dx) in 2013. I made amc for 2 years of extended warranty. The machine had never shown any problem in its functioning all these while. But for last few months it started troubling us. Currently it's showing f5 and f8 error on its digital screen. So i contacted the nearest service station at bhubaneswar. But the service agents are dramatically playing with us. I had logded complaints regarding this matter at the customer care. But those are also non responsive and too irresponsible. The service agents keep on telling us to contact this person and that and so on... But no one has approached us yet. Now tell me one thing, we bought this machine not to trouble ourselves and waste my whole lot of time in contacting these silly people and spend my phone balance ruthlessly. By this, i don't think i'm gonna suggest any one to buy any of its product form ifb nor shall i think of purchasing any ifb product in future. Any one reading this text please do have a bit of conscience to take some worthy action on this issue and get my problem resolved as soon as possible.

I have purchased elena dx 5.5 kg front loading fully automatic washing machine. During washing of cloths, the machine is not getting drain nor spin on auto. The filter element provided at the bottom of machine has been checked & it is ok. Further when the machine is vacated there seems to be sound of water collection at the bottom of drum.

Request to kindly resolve the draining problem of the machine at the earliest.

I raised a ticket for my ifb top load washing machine for program issue. The ticket number is [protected].

After raising this ticket some technician called to check my address, afterwards no response. And they closed previous request without any reason. Now it is 10 days after opening the ticket. Today i called customer care 8th time after raising ticket. As always i got a response i got a reply that it will be attended by technician in 24 hours.

Can i get it fixed by ifb? How much time it will take? Is there any escalation process? What are the escalation contact numbers?

Reminder ii no responce / complaint not registered till date

Sub : return back ifb w/m tl 7 kg tl-sdg aqua s silver 53/63

Ref : invcoice no sla[protected] dtd 15/08/2017, croma mumbai
1) mail dtd 23/08/17 2) mail dtd 24/08/17

3) reminder mail dtd 25/08/17

With ref. To above subject i purchase ifb w/m tl 7 kg tl-sdg aqua s silver 53/63 from croma mumbai 15/08/2017 with request to deliver on 17/08/17 and for installation and demo on 18/08/17. I recd delivary on 17/08/17. After number of calls to customer care ifb and customer care chroma and personally visited to croma store at goregaon for demo and installation, they forgot to take initiative for demo and installation. On 19/08/17 by evening at 06.50 pm without prior intimation, technician visited for demo and installaton and finished with in 10 minits. We found difficulty to operate the machine and installation also incomplete. At 7.15 pm, i inform to ifb customer for the same. They informed that they will arrange expert technician to for redemo and installation.
/
On monday 21 remind ifb customer care for the same. They give ticket no. [protected], but they have fail to registered my complaine. On 19.08.2017. Thereafter number of called to croma store, & customer care and ifb customer support, so far no response received by me from them.

Under such circumstances, i am not interested in your product, so you please take back the same and credit my payment to my account.

So far no responce from senior manager and with service team, even after 15 days to unable to lift washing machine

Under such circumstances, poor / bad customer service and responce from croma and ifb, i am not interested in your product, so you please take back the same and credit my payment to my account on priority bassis.


From,
Pinaben parmar.
(M _ [protected]) [protected]@gmail.com

Hi,

The washing machine motor is in good condition but my machine is not spinning the ifb service person came and just put one meter below and told it's motor has gone. I asked how can you say that... Can you explain me. He told you call any technician they will tell you same. He told apply amc for 2 years and will replace all parts in next 45 days. Otherwise pay 7k and will replace now. I was surprised without any checks or any repair he just told like that, i was not having any option only pay him 590 for visit as i cannot pay any more for such pathetic service. I know there could be chances of changing motor carbon and with that my motor would have worked, but these ifb service persons don't want to do that. I am really unhappy.. And planning to put a case on consumer forum.
After raising complain on this website, one more executive visited from ifb and he again told the same thing that motor has gone, please apply amc for 2 years and will replace all parts in next 45 days. Otherwise pay 7k and will replace now. I was surprised and thought since both is saying same thing i should go for amc. I have give the cheque to that guy and in same day i called one local servicing guy, who checked the motor and told me no issue on motor sir.

He told motor is fine, then he checked the board and he found issue on board which he corrected on very less amount and now my motor and washing machine is working fine.
Hence i have made stop payment for amc.
Now i want the compensation of what ifb people did with me:
First of all when ifb people don't know any thing to rectify why the hell they are called as technician. Why you people are cheating. You are only interested on amc please...
Please work for people too don't just go behind money and stop cheating.

I am not going to tolerate this behavior, very first, i have paid 590 on first visits and your technician did nothing, i need the refund of the same, no one pay money for doing some crap job.
2nd as i face lot of trouble i need the compensation of the same from ifb this should be in any ways, either give me next 2 years amc free... Or whatever way, i won't leave like that i will lodge a fraud case against this if your ifb people have not taken the appropriate action asap.

Guys whoever is reading this please be aware that the ifb people hardly bother to look into the issue, they just want you to take amc.

I have purchased front load top model 3 years ago have spend more than 10, 000/- till yet for its different complaint again j have. Oiled complain for not working service person from company came and he says that it will almost take 5500/- to resolve problem i said ok do it he keep the full machine open and then 3 days after he again call me that it will be almost 7500/- if you want to make it from company if you want to make it personal i will charge 5000/- almost i said do it from company only almost 25 days goes no one came to resolve the same. If you will not resolve my problem i will pass on message on facebook and also on twitter.
Company is very poor in service side i will suggest not to buy a single product of ifb.