IFB Industries Complaints & Reviews

Reminder ii no responce / complaint not registered till date

Sub : return back ifb w/m tl 7 kg tl-sdg aqua s silver 53/63

Ref : invcoice no sla[protected] dtd 15/08/2017
1) mail dtd 23/08/17 2) mail dtd 24/08/17

3) reminder mail dtd 25/08/17

With ref. To above subject i purchase ifb w/m tl 7 kg tl-sdg aqua s silver 53/63 from croma mumbai 15/08/2017 with request to deliver on 17/08/17 and for installation and demo on 18/08/17. I recd delivary on 17/08/17. After number of calls to customer care ifb and customer care chroma and personally visited to croma store at goregaon for demo and installation, they forgot to take initiative for demo and installation. On 19/08/17 by evening at 06.50 pm without prior intimation, technician visited for demo and installaton and finished with in 10 minits. We found difficulty to operate the machine and installation also incomplete. At 7.15 pm, i inform to ifb customer for the same. They informed that they will arrange expert technician to for redemo and installation.
/
On monday 21 remind ifb customer care for the same. They give ticket no. [protected], but they have fail to registered my complaine. On 19.08.2017. Thereafter number of called to croma store, & customer care and ifb customer support, so far no response received by me from them.

Under such circumstances, i am not interested in your product, so you please take back the same and credit my payment to my account.

From,
Pinaben parmar.
(M _ [protected])

On fri, aug 25, 2017 at 7:08 pm, deepak parmar wrote:

Sub return back ifb w/m tl 7 kg tl-sdg aqua s silver 53/63

Ref invcoice no sla[protected] dtd 15/08/2017 - 1) mail dtd 23/08/17 2) mail dtd 24/08/17

3) reminder mail dtd 25/08/17

Under such circumstances, poor / bad customer service and responce from croma mumbai and ifb, i am not interested in your product, so you please take back the same and credit my payment to my account on priority bassis.

With your great commitment great place to work

Mrs pinaben d parmar

मैंने एक वाशिंग मशीन October 2016 को ख़रीदा था जिसमें IFB की तरफ से साल में 4 service फ्री करने की सिफारिश थी लेकिन 10 माह निकलने के बाद भी IFB की तरफ से अब तक एक भी बार service man वाशिंग मशीन को देखने नहीं पंहुचा ! जबकि मशीन के साथ 4 सर्विस कार्ड भी साथ आये हुए है! कृपया आपसे निवेदन है की मशीन का एक साल का सर्विस समय खत्म हो मशीन की सर्विस करवाने का कष्ट करें !

धन्यवाद

सुरेश चंद मीना
T-2/20 C अनुकिरण कॉलोनी रावतभाटा, चित्तोरगढ़, राजस्थान 323307
मो.-[protected]
Gmail- [protected]@gmail.com

I am vipin verma purchsed a ifb washer on 30.07.2017 at shikohabad u. P. But becasuse of my transfer to bareilly u. P. Demo and installation not done in shikohabad.
I want demo and installation at my new address. I request at customer care they said on 29/08/2017 installation will be done but no person came. As one month is going to expire and installation not done then i will mat pay charges.

I have bought a dishwasher on august19, 2016... From the below address

Name : ifb – ifb point vadavalli
Address : aadhav agencies no-85c, arun nagar, marudhamalai main road, vadavalli, thiruvalluvar nagar bus stop coimbatore – 641041
Phone no. : [protected], [protected].

I had a issue with the product and had raised a complaint on july2nd, 2017. Service engineer has come and informed us that the mother board has a error and he took it away.. Till time i post this message it is not repaired. Whenever i call there is no response. The manager there is always busy on some clients.

When i went to the showroom for request, he too was irresponsible.. Please any one suggest me what to do..

Regards

K. Sajeeth anand
[protected].

I have been using ifb aqua senorita washing machine since may 2012. I have got a problem for the first time on 21st aug 2017. I have registered a complaint ([protected]) on 22nd aug morning. I was very happy that the technician arrived my home in the afternoon. He checked and told me that the problem is with the pcb board. He also said that will arrive by 23rd aug morning if i could get the board from ifb store. He didn't turn up and i called him back on 24th aug. He mentioned that we got the board and another technician will visit the house today. I kept calling him and he was keep on telling me that will come in another 1 hour and this continued till evening 7pm and at last he told we can't come today and also tomorrow being ganesh chathurthi, we can come only on 26th aug. I kept calling them for every hour and finally technician arrived my house at 6:30pm. This time the technician replaced pcb board and still the problem persists. He then fixed back my old pcb board and told me that the problem is not with pcb board, the actual problem is with the motor and it is out of office hours and can't get it today, but for sure i'll consult the store on monday 28th aug morning and will visit the house and fix the issue. Since morning i called him and got a response from him that the store is not ready to give the motor to him and told him to attend some other complaints as a priority. He mentioned me to contact so called manager shabareesh ([protected]). Meanwhile i also called customer care multiple times and at last got shabareesh and nirmala contact numbers. Nirmala didn't pick my calls, shabareesh doesn't even have patience to listen to my issue and responded that he'll get back in 5 minutes, but smartly he didn't turn up. He is not even picking my calls.
I have no other option rather than calling customer care again and rewind my issue to them, this time they connected me to mr. Ali khan as a escalation contact and he assured me that will call back in an hour, but to my unfortune he didn't turn up as well. We can understand from this experience that how irresponsible, unskilled technicians and management ifb is equipped with. I am approaching consumer complaints here for the issue resolution.

Have registered complaint for non-working of my microwave oven. The technician informed that the pcb part is faulty and needs replacement, costing rs.1950/- in addition to rs.300/- visiting charges. I really wonder that instead of exploring the possibility of repair, he straight away suggested replacement. The cost also seems escalated. Kindly look into the matter. The part is with the technician. An earliest reply will be highly appreciated. Rajesh sajlani; [protected] (Mobile no.)

Complained for fault on 14th august, no clear reply frim ifb. Toll free no person only gives assurances, but not resolving the problem mumbai ifb centre people most arrogant and incapable to repair, the took 8 days to detect the problem and since then always saying will come and repair but never turn up. Whenever we call them they never pick up the call. I have been customer of ifb since 1999 but most horrible phase of experience i am facing right now.

Complaint no.[protected] on 08.8.2017 for getting repair of my top load washing machine which was in amc from 11.03.2017. But unfortunately till to date i could not get it repaired further i went to the service centre personally and there i found that my amc details were not uploaded and i had messaged in whatsup the amc document. Service centre promissed that they would sent the techn., and after thorough pursue with the service centre two persons came to my home and declared that one part has to be replaced and my complaint was cancelled without assigning any reasons and again i made a complaint in online with sl no.[protected] on 23.8.2017. After that i went to the service centre again they told that their techn. Would come and attend the complaint. But till to date ie.27.8.2017 nobody came to my home for repair.
It is very negligent attitude of the service centre and i would llike proceed the consumer forum for redressal of my complaint.

This is anil kumar. My washing machine has not been working properly since may 2016. My costumer id is 3232250. My complaint was registered on 23/05/2016 and complaint no. Was 17860672. The complain was done many times until they finally took the initiative to take some action and took the machine with them in the month of october 2016 after a pair of 20 calls only to return it the way it was after 10 months of continuous remainders and complaints and ignored calls. The machine was still not in working condition in month of july 2017 when it was sent back after numerous complaints to the branch coordinator patna, it still refused to start. The servicing of machine was under amc. This has been very annoying and painful that even now august 2017 they ignore their call of duty to our irritation and annoying. This is more then testing our patience. Both the physical and mental peace spent on this machine seems brutal. They hardly pick the call now and if they do they would promise to fix it "tomorrow" which for them never comes. This is a humble request to concern authority to look into the matter and take necessary steps...

The washing machine motor is in good condition my machine is not spinning the ifb service person came and just put one meter below and told it's motor is gone. I asked how can you say that... Can you explain me. He told you call any technician they will tell you same. He told apply amc for 2 years and will replace all parts in next 45 days. Otherwise pay 7k and will replace now. I was surprised without any checks or any repair he just told like that, i was not having any option only pay him 590 for visit as i cannot pay any more for such pathetic service. I know there could be chances of changing motor carbon and with that my motor would have worked, but these ifb service persons don't want to do that. I am really unhappy.. And planning to put a case on consumer forum.

Hi, this is my ifb complaint reference no[protected], after registered in complaint cell, service person attend the our home and check my 9kg washing machine and told that board complaint, we have to replace the board and it cost 15000/- and initially pay 10000/- as advance and will fix it in 15 days.. I got a doubt on the service person and he don't have any knowledge about board circuits... So rejected the offer and i told them i will buy new washing machine..
After a month i got a mother service person (Not from ifb) from my home town and he check the machine and told motor complaint. He repaired it in 6 hours and costs me 2000/-, now the machine work and good condition...
So please don't go for company service if the machine is don't have warranty, ifb will suck u r money like blood and there is no guarantee also..

I registered complaint about my IFB washing m/c in July 23 & Aug 1st,
but still now no one take care, still now service persons also don't know about problem.
Totally 3 times i remained in Service help line also but no use.
I feel very bad about IFB customer.
If this situation continues i am going to file a case in consumer court.

Reference - complaint no. : ifb [protected] dated[protected]
Their mail id : [protected]@ifbglobal.com,
Phone no.[protected].

I've opted for ifb's amc for my washing machine as the technician insisted for recurring repairs.

But now nobody is responding for a week even for repeated phone calls & follow-up.

I'm helpless but to contact you.
Hoping for you to resolve this problem.

[protected]@yahoo.co.in. Or
[protected]@gmail.com

Date of the incident: 17th aug 2017 (Its a problem now, not incident any more)
Client number - [protected]
Full description of the incident (Converted into a problem now) : leakage of water from the washing machine and they said some parts needs to be replaced. The same is not full filled.
Desirable resolution: issue needs to be closed. It needs to be replaced.
Its a big time trouble to me.

I called to your customer care last Friday and they gave me ticket number [protected] regarding my AC complaint.Last month I purchased it.I paid 40000 Rs.But it is not catching remote signal.
I am suffering this problem with last one week but they are irresponsible.
2nd time I call yesterday and again they send ticket number [protected].
But till the time no one call me.
I want to tell you I was planning for other IFB product washing machine but your service is disappointed me.
So please tell me if you provide service then okay otherwise I call to any other private mechanic

Rajesh
[protected]

I had contacted the ifb customer care on 9th august to repair the ifb washing machine. Customer id no. 5095280 and complaint nos. [protected] and [protected]. I was informed that the complaint would be addressed within 24 hours but to my surprise till date (23.8.2017), there was no call from any of the service centres from chennai.

I request that necessary action may be taken immediately to rectify the washing machine without any further delay.

My custmer id is [protected]. My washing machine is under amc. Sir my washing machine is not working since 15 aug 2017. I lodged a complaint with company's custmer care centre on 16 aug 2017 and got complaint ticket no [protected]. Sir on 22 aug 2017, company service engineer attended the machine and replaced the motor of machine. He ensured that machine will now work without any error. After his departure, my wife put cloths into the machine but it worked for half an hour only. Dirty cloths and water is still in the machine. Sir i can not understand why service engineers of your company can repair the machine. I am feeling harassed afer purchasing ifb washing machine. It is, therefore requested to get my machine repaired without any delay.

The complain no - [protected]

The machine is down for last 5 days we are witing for the machine to be repair.
Daily calling mr gaurav but nothing is happening
We are calling kanpur kidwai nagar office as well but nothing is happening

We sugget no one should purchase the ifb product every time it get the repair in 15 - 20 days. Happening for last 2 years. We are using machine for 10 years. But donot recommend the machine to others.

We are stuck with this machine

Hi,
Its really appauling to find that the movie vouchers that you have sent to me over the email are fake. I have attached the screenshots. I was unable to register any of the 3. If you guys do not want to offer or provide anything, at least dont make any fake promises. I will be complaining higher against this. I would request you to look into this and get this sorted as soon as possible.

Regards,
Abhilash sinha

Name : arjun pandey
Product : ac
Date: 13/08/2017
Mobile : [protected]

Ac not working properly
1) cooling is very slow, i would say it's worst.
2) it's generating sound.

Also it should be noted that i already reported a complain on 13th of august 2017, but no action taken in spite of my several reminders and calls. Each time they promise to resolve within 48 to 72 hours but its already 9-10 days expired.

Requesting you all to take immediate action.

Thanks!!