IFB Industries Complaints & Reviews

Sir, i have purchased ifb washing machine elina aqua 6 kg and it is under warranty period. Machine became unserviceable on 06 july 17, and was attended by ur representative on 19 july. It again stopped working on 21 jul and was attended on 08 aug. On 09 again it becomes unserviceable. First time program selector was not working, after that they found electronic panel faulty and was replaced. Now door is not getting locked since 09 aug.in short machine is down since 06 jul 17. Ur maintenance team (Mr. Mayuresh thakre, mr. Mehul patel, mr. Chintan bhavsar at ahmedabad) not responding to my phone. Sir i[censored] r not able to get my washing machine repaired, pl permit me to get it repaired locally. Hope u may realise my problem and do needful on priority. Pending ticket no. Is[protected] dt 9/08/17.

Had purchased a new washing machine 3 months back and it has been malfunctioning every second day..

First it started overflowing from all sides and made a flood out if it in he full house.. And later started working on its own..

Now recently it just stopped working and givibg error called taco.. Placed a complaint with the your call centre with service request [protected] on 12th august. Your person visits me on 14th and instead of checking the product wants to sell items.. Besides finally said that the motor to be replaced.. The same was due for replacement today and now he says it will take 2-3 days to get the motor etc..

I called the call center and the lady there dosent understand anything to do with it and just wanted to out me on hold.. I ask for the customer care email id and she says the email id is www.ifbappliances.com..!!!

Pathetic service..!! Need immediate resolution on this..
Kindly replace the machine immediately..

I have a 6 kg senator front load washing machine, rmn-[protected] year of purchase - 2008
My washing machine is not completing the wash cycle. Lodged several complaints on toll free number. The service engineer attended the complaint after 7 days that to after several reminders to the local ifb rep at visakhapatnam, gajuwaka centre.
As i was told the problem is with the machine timer. The service engineer and service centre incharge at visakhapatnam told me that the machine is no more under the maintenance load of ifb. The spare parts are no more available. To the extend, the service engineer suggested to sell of the machine and buy a new one.
This is absolutely disgusting, how a reputed company like ifb can say that they no more repair their on products.
Please take appropriate action.
Hoping for an early reaction and response
Regards
Col l m sharma
Mob-[protected]

Complaint no. [protected] register on 23rd of july still not solved our machine shows dper error and stops in between daily we are calling customer care center they say technician will come, same answer from 23rd nobody came my problem is not solved. Very bad customer service of ifb we have sent email 2 times talked to branch managers or regional manager 2 times kindly silve the issue

I have been complaining about the faulty refrigerator for almost 5 months. After few calls to manager Jeffrey [protected], he promised me refund because problem cannot be fixed.
Now its been over a month since he promised me refund. Everytime i call he has lame excuses like my manager is on vacation.
I dealt things with lot of patience. Come on its been 5 months. If they can't fix the problem or refund my money, they should notify me about it.

Ticket no. [protected]

Hi Team

I have purchased a TL serious Washing machine.

And its totally damaged from the first day, not working. So please help me to replace the Washing Machine.

I have also raised Ticket [protected] on 5th August but the technician not visited to check the machine since last 10 days....

Dear team,
Engineer mr manoj from reliable service, bhiringi durgapur have attend the service call on 13/07/2017. The microwave oven was not functioning properly i. E issue in board and warming of the food was not happening. Mr. Manoj said issue in fuse and board. He take out the fuse and said he will implement it and check the board on the next day with fuse and he connect the two wire for temporary functioning. He take the service charge of rs.354/-
We have call him hundred of times for do the necessary but he didn't turn up. Now, he said that it is 1 month you have to pay again the service charge and it is missed be happen from our side.
Resultant is that we have pay the service charge and work is not done.
Kindly do the necessary for value of your commitment toward customer.
Regards
Your customer

I have a five year old ifb washing machine. The machine was running perfectly when we noticed water leaking from the bottom of thei machine. There was no other problem and the electronic panel did not give any error message.
I lodged a request for service from ifb customer care who registered my request[protected] and sent a technician (Form a franchisee and not company). The technician was in such a great hurry that he did not even listen to the complaint but checked the cycling and said there was problem with the mother board and removed it and said they will have to replace a chip. He kept repeating that the wash cycle programme was not functioning and immediately rolled out the estimate. When we told him about the leakage he said he will fix everything once the mother board was fixed and he will come back the next day.
I suspected something fishy when he asked me to keep the board outside the house. When i asked him why, he replied that there will be gas in the panel! He was gassing! He returned on monday[protected] to fix the panel. He again resorted to gimmickry and asked us to switch off the refrigerator since compressor gas will interfere with mother board fixing!
I confronted him and asked him where and which chip they had replaced. First he said the entire panel had been replaced and showed me an old panel he had brought along to convince me! I had to then tell him that i had the sl no. And date of manufacture on the panel which was june 2012! He immediately said only the chip had been replaced, i told him which chip since there was no indication of removal and replacement of any part on the panel which can easily be detected with y the crude finish of manual soldering. When i confronted him on what repair was undertaken he got so unnerved that he finished his task and left in a hurry collecting his service charges. I asked him to get me in touch with his electronics person, which he tried but neither he nor i could talk to the person who is supposed to have repaired the board. He left saying we will receive a call from the company. Despite our request to stop the leakage at both the inlet and at the tap connection he rushed back and said that drain pump needs replacement and showed me the part asked me to take a picture and arrange for the spare! After he left i had to fix the hose connection and stop water leakage.
He did not even give me a receipt and i do not know which service franchisee he was from.
Great service ifb! Please do let us know something about this gas business!

I have a five year old IFB washing machine. The machine was running perfectly when we noticed water leaking from the bottom of thei machine. There was no other problem and the electronic panel did not give any error message.
I lodged a request for service from IFB customer care who registered my request[protected] and sent a technician (form a franchisee and not company). The technician was in such a great hurry that he did not even listen to the complaint but checked the cycling and said there was problem with the mother board and removed it and said they will have to replace a chip. He kept repeating that the wash cycle programme was not functioning and immediately rolled out the estimate. When we told him about the leakage he said he will fix everything once the mother board was fixed and he will come back the next day.
I suspected fishy when he asked me to keep the board outside the house. When I asked him why, he replied that there will be gas in the panel! He was gassing! He returned on monday[protected] to fix the panel. I confronted him and asked him where and which chip they had replaced. First he said the entire panel had been replaced and showed me an old panel he had brought along to convince me! I had to then tell him that I had the sl no. and date of manufacture on the panel which was June 2012! He immediately said only the chip had been replaced, I told him which chip since there was no indication of removal and replacement of any part on the panel which can easily be detected by the crude finish of manual soldering. He got so unnerved that he finished his task and left in a hurry collecting his service charges. He of course tried to contact the company but neither he not I could talk to the person who is supposed to have repaired the board. He left saying we will receive a call from the company. Despite our request to stop the leakage at both the inlet and at the tap connection he rushed back and said that drain pump needs replacement and showed me the part and asked me to arrange for the spare! After he left I had to fix the hose connection and stop water leakage.
He did not even give me a receipt and I do not know which service franchisee he was from.
Great service IFB see you on twitter and WhatsApp!

I have an AMC for Maxidry 550. AMC ref - D[protected]. It stopped drying clothes and the noise from the dryer was a bit louder. Complaint lodged on 9th AUG. It was half recorded as 'machine making noise' !! No resolution till date - 14th AUG - despite repeated reminders to the company customer care numbers and the dealer. Standard response each time.. will check and revert; will get it done as soon as possible !!

Companies which do not publish their customer grievances number do appear to have HORRIBLE customer care - FOR SURE !!

Dear ifb support,
I have purchased ifb front loader washing machine model : senorita aqua vx 6.5.

At the time of installation ifb technician noticed water inlet magnetic volve not working.

Service technician suggested to change magnetic volve and make machine in working condition but i want detail test report of the machine.
Details as follows.
Sr. No.[protected]
Date of manufacturing : 10 / 2016

Bhushan pawar

I have raised a complaint regarding my washing machine filter, no one is responding, they say we will order your product and it will reach in chennai, but no one is taking responsible, complaint number follows
1.[protected] - 23.05.2017
2.[protected] - 06.06.2017 (escalation - E190975)
3.[protected] - 14.07.2017
4.[protected] - 18.07.2017

Today i have call to toll free they advised me to call M.priya -[protected] but tried to reach this above number and she is disconnecting
plz do the needfull

jayaprakash
[protected]

Its been almost a week that i registered a complaint. No technician has come yet. This is the ticket number [protected]. Every time i call the service center, the only thing they say is your issue is prioritized and they have done it thrice but none came.
This was not expected from ifb even when it covers the warranty period. I hope you would change my mind by taking the issue into consideration.

A piece of junk in the shape of ifb washing machine bearing model ifb wm top loader tl65rds aqua was bought on january 13, 2016 from kalpana digital world located at 1/10, 12, main vikas marg, lalita park, laxmi nagar, delhi - 110092.
Since then, more than 15times we have made complaints. Till today, the problem exists. First of all, technician said we need stand which keeps the machine balanced. We bought the stand for inr1, 400, then other technician said we need to have filter. We bought the filter as well for inr1, 800. All the incompetent technicians have checked the machine, every technician says bad word about other technician.
That's the kid of service ifb offers. This piece of junk has hardly worked so far and every now and then we have to make a complaint for the same. The regular problem has been with some wiring, choked drainage, spinner and so on... With the complaint tollfree[protected], first of all very difficult to reach any human being, then the operator gives one number and when we call at that number, that person gives someone else's number. Very poor customer service!
With the machine under warranty of 2years, we have made more than 15 complaints, i wonder what will happen post warranty period. Sheer dissappointment! Will never buy and recommend anyone to buy this junkie product or brand ever!
In the process have just stored numbers on my mobile, the list goes like:
[protected], [protected] (Anjali), [protected] (Sonu),[protected]N s raghav), [protected] (Hari om), [protected] (Mohan), [protected] (Manoj),[protected]Shree vastav)... Others not stored.
Now i am done with all my patience, the only resolution i see is either the company replaces the machine, or gives refund. Hope to receive a positive response!

I own an IFB dishwasher which is troubling me with the wsh cycle interruption.Inspite of repeated complaints for the past 3 months there is no response from the service team.Once a technician visited, and said a certain part is to be replaced and left .he didnot turn up till now.I have an AMC more over which is an absolute waste of money.totally hopeless service. donot take AMC and waste ur money.

I have been using ifb fully automatic washing machine and somehow the door glass of the washing machine got broken. I lodged a complaint with the ifb customer care and was assured that the part shall be replaced in maximum 7 days but it been more than 21 days and still they are not sure when the required spare will be received.
I never expected such a bad service from one of the top manufacturers of washing machines. I today feel really guilty for choosing ifb over other brands in market.

My self jayant ingole from nagpur maharashtra, i purhase the ifb machine 2yrs ago now it is in warranty, within 2 yrs i have face 2-3 problem and resolved by the service dept. Of ifb now there is problem of display pcb (Door open msg) and it is pending from last 20 days. There is no proper feedback from the any service dept. Of ifb and not even they pick the call when we call them. Please do the needful my complaint ticket is [protected].

Hi,

Here i give you my ifb complaint no - [protected]. These are ifb customer care numbers[protected], [protected].

I have bought ifb washing machine from its local authorized centre saurashtra tv centre. As my washing machine having some fault and i have registered complaint on 28th july 2017 to ifb customer care for repair. Still they have not repaired my washing machine and i did not wash my clothes since 14 days. I call them and they they give service centre number. Here i give you the numbers they given me to contact them. (1). Chintan bhavsar - [protected], (2). Mehul -[protected], (3). Harcharan singh - [protected]. These all guys are from tonika services. I called many times to these all guys but all answering same that product part is not arrived and when it will arrive they do not know. Today it is been 16 days and they are all answering same. I request you help to resolve my washing machine repair issue. As my washing machine is having 4 year warranty and it is under warranty.

Sir, i have lodged my washing machine complaint on 24 jul 17 and m/s apex care service provider at chennai attended the defect. But while dismantling the machine on 24 jul/02 aug 17, the service engr mr manikhandan lost the plastic knob of programmer and till date he has not turned back to change the knob which inturn made machine non ops. My machine is under amc since may 16 for two years. As per amc, the defect needs to be rectified with in 24 to 48 hours. But ifb franchie at chennai taking too long time to make it operational. I spoke to the apex care service partner mr saleem raja several times but not keeping his promises. My machine is down for almost three weeks from 24 jul 17. Request ifb take necessary action to resolve the issue at the earliest.

Pm patnaik
Customer id 3108100
Mob no [protected]

I bought a microwave oven (Model no:-mwo23bc4) from exult agency pvt. Ltd. (Joy electronics) burdwan, west bengal on 26 th december 2015. But after 1yr 6 months the circuit board of the microwave oven became defective according to ifb service center mechanics (Burdwan). The cost of replacement of the circuit board is rs.3200. I request you to look after this fact as the product become defective after warranty period of product i. E. 1 year is undesirable and unexpected for such a reputed company.