IFB Industries Complaints & Reviews

This is anil kumar. My washing machine has not been working properly since may 2016. My costumer id is 3232250. My complaint was registered on 23/05/2016 and complaint no. Was 17860672. The complain was done many times until they finally took the initiative to take some action and took the machine with them in the month of october 2016 after a pair of 20 calls only to return it the way it was after 10 months of continuous remainders and complaints and ignored calls. The machine was still not in working condition in month of july 2017 when it was sent back after numerous complaints to the branch coordinator patna, it still refused to start. The servicing of machine was under amc. This has been very annoying and painful that even now august 2017 they ignore their call of duty to our irritation and annoying. This is more then testing our patience. Both the physical and mental peace spent on this machine seems brutal. They hardly pick the call now and if they do they would promise to fix it "tomorrow" which for them never comes. This is a humble request to concern authority to look into the matter and take necessary steps...

The washing machine motor is in good condition my machine is not spinning the ifb service person came and just put one meter below and told it's motor is gone. I asked how can you say that... Can you explain me. He told you call any technician they will tell you same. He told apply amc for 2 years and will replace all parts in next 45 days. Otherwise pay 7k and will replace now. I was surprised without any checks or any repair he just told like that, i was not having any option only pay him 590 for visit as i cannot pay any more for such pathetic service. I know there could be chances of changing motor carbon and with that my motor would have worked, but these ifb service persons don't want to do that. I am really unhappy.. And planning to put a case on consumer forum.

Hi, this is my ifb complaint reference no[protected], after registered in complaint cell, service person attend the our home and check my 9kg washing machine and told that board complaint, we have to replace the board and it cost 15000/- and initially pay 10000/- as advance and will fix it in 15 days.. I got a doubt on the service person and he don't have any knowledge about board circuits... So rejected the offer and i told them i will buy new washing machine..
After a month i got a mother service person (Not from ifb) from my home town and he check the machine and told motor complaint. He repaired it in 6 hours and costs me 2000/-, now the machine work and good condition...
So please don't go for company service if the machine is don't have warranty, ifb will suck u r money like blood and there is no guarantee also..

I registered complaint about my IFB washing m/c in July 23 & Aug 1st,
but still now no one take care, still now service persons also don't know about problem.
Totally 3 times i remained in Service help line also but no use.
I feel very bad about IFB customer.
If this situation continues i am going to file a case in consumer court.

Reference - complaint no. : ifb [protected] dated[protected]
Their mail id : [protected]@ifbglobal.com,
Phone no.[protected].

I've opted for ifb's amc for my washing machine as the technician insisted for recurring repairs.

But now nobody is responding for a week even for repeated phone calls & follow-up.

I'm helpless but to contact you.
Hoping for you to resolve this problem.

[protected]@yahoo.co.in. Or
[protected]@gmail.com

Date of the incident: 17th aug 2017 (Its a problem now, not incident any more)
Client number - [protected]
Full description of the incident (Converted into a problem now) : leakage of water from the washing machine and they said some parts needs to be replaced. The same is not full filled.
Desirable resolution: issue needs to be closed. It needs to be replaced.
Its a big time trouble to me.

I called to your customer care last Friday and they gave me ticket number [protected] regarding my AC complaint.Last month I purchased it.I paid 40000 Rs.But it is not catching remote signal.
I am suffering this problem with last one week but they are irresponsible.
2nd time I call yesterday and again they send ticket number [protected].
But till the time no one call me.
I want to tell you I was planning for other IFB product washing machine but your service is disappointed me.
So please tell me if you provide service then okay otherwise I call to any other private mechanic

Rajesh
[protected]

I had contacted the ifb customer care on 9th august to repair the ifb washing machine. Customer id no. 5095280 and complaint nos. [protected] and [protected]. I was informed that the complaint would be addressed within 24 hours but to my surprise till date (23.8.2017), there was no call from any of the service centres from chennai.

I request that necessary action may be taken immediately to rectify the washing machine without any further delay.

My custmer id is [protected]. My washing machine is under amc. Sir my washing machine is not working since 15 aug 2017. I lodged a complaint with company's custmer care centre on 16 aug 2017 and got complaint ticket no [protected]. Sir on 22 aug 2017, company service engineer attended the machine and replaced the motor of machine. He ensured that machine will now work without any error. After his departure, my wife put cloths into the machine but it worked for half an hour only. Dirty cloths and water is still in the machine. Sir i can not understand why service engineers of your company can repair the machine. I am feeling harassed afer purchasing ifb washing machine. It is, therefore requested to get my machine repaired without any delay.

The complain no - [protected]

The machine is down for last 5 days we are witing for the machine to be repair.
Daily calling mr gaurav but nothing is happening
We are calling kanpur kidwai nagar office as well but nothing is happening

We sugget no one should purchase the ifb product every time it get the repair in 15 - 20 days. Happening for last 2 years. We are using machine for 10 years. But donot recommend the machine to others.

We are stuck with this machine

Hi,
Its really appauling to find that the movie vouchers that you have sent to me over the email are fake. I have attached the screenshots. I was unable to register any of the 3. If you guys do not want to offer or provide anything, at least dont make any fake promises. I will be complaining higher against this. I would request you to look into this and get this sorted as soon as possible.

Regards,
Abhilash sinha

Name : arjun pandey
Product : ac
Date: 13/08/2017
Mobile : [protected]

Ac not working properly
1) cooling is very slow, i would say it's worst.
2) it's generating sound.

Also it should be noted that i already reported a complain on 13th of august 2017, but no action taken in spite of my several reminders and calls. Each time they promise to resolve within 48 to 72 hours but its already 9-10 days expired.

Requesting you all to take immediate action.

Thanks!!

I have registered complaint on the 12 of aug, till this date no one has attended the complaint. It is a task to get in touch with the the call centre numbers. The concerned person at the head office in goa - mr. Kunal does not respond to calls or when call back after a message is left. Disgusting service... Hope this message reaches the right person and some help comes forward...

I have been using senorita plus washiing machine for past nine plus years.in the month of april'17, due to damage, i got the front door rubber gasket replaced by placing request on ifb customer care. Around fifteen days back, the machine front door got stuck and the gasket got twisted while running a load. I called the service engineer who had changed the rubber gasket. He visited yesterday (20.8.17) and after inspecting the machine told that the machine tub is broken and shocker shoes are also worn out and need to be replaced. Today he came and replaced the same and charged rs.5090/- but did not give any bill/receipt for the same. Rather, he gave an acknowledgement copy of 'urban clap' without any mention of job done or cost.

I had registered a complaint over breakdown of my washing machine with call center on 18th august 2017 morning and was allotted a ticket number [protected]. I was also assured that somebody would respond to my complaint within 24 hrs. However nobody called within the stipulated time. On contacting the call centre i was amazed to hear from the call center person that 24 hrs meant 24 working hours. So callled up yet again after 72 hrs ie on 21st august. I was asked to contact the local repair centre office on [protected]. On calling up on this number, i was assured that a technician would call me very soon. However much to my inconvenience no body called up. The concerned person in the office on [protected] was not picking up the phone despite my repeated calls. I am surprised how can the company be so unprofessional. I will definitely think twice before buying any appliance from ifb

Service for my ifb microwave and washing machine is not done in a good manner. The gurgaon amc service center is worst, they did amc. But after that service is very worst.
Washing machine doing noise as it was and microwave door lock broken by technician. From the past two months my problem is not solved, if you give service request in ifb customer care, they spoke nicely and raised a request for service by saying technician will visit soon within 48 hours, but problem is not resolve. So far they simply closing existing complaints and raise new complaints. Ifb is not care about the customer satisfaction, they just creating the record for their service and they are escape from the problem.

Last complaint no. Is [protected]

Rg
[protected]

I am a resident of delhi. My custmer id is [protected]. My washing machine is under amc. My machine is not working properly. I lodged a complaint with custmer care centre on 16/7/2017 morning vide company ticket no [protected]. Service engineer of the company came on 19/7/2017 and checked the washing machine. He told that motor of the machine may be defected. He also told that motors are not available at the service centre and repair will be done only on the availability of the motor. Sir i have taken amc for the peace of mind and whenever such problems occurs we face humiliation. Your are, therefore requested to please see into the matter and get the machine repaired on priority basis.

I have purchased 7 years back 6 kg digital ifb washing machine. Company reply on complaint is that we have closed the model and no amc can be given. I have longed complaint on 25/07/17 vide ticket no. [protected], on our again & again follow up to indore authorities mr. Anurag who so many times reply that machine spares not available due to discontinuation of model. Ultimately on 7/8/17 personal came & charge rs. 590/- towards service charges vide receipt of company. Simultaneously charged rs. 3490/- for some power bord which not given to us on even demanding saying that this we have to send back & no proper gst bill provided which is an offence to provisions of gst act, that too looked by gst authorities, of some vijaya enterprises given tin bill in gst regime and not even supplied part to consumer. This is an harassment policy of company. Again i approached company officials mr anurag, for complaint, his reply is that your earlier complaint has been closed so again hence again registered complaint on 14/08/17 vide no. [protected], representative come on 18th on repeatedly phone reminder to mr anurag & vikas gupta and tell to return on 19th with spares of motor but still today no person turned up, this is highhanded ness & harassment to consumers like us by a company.
[protected]@gmail.com

Earlier mail dt. 03/08/17

Your kind attention is invited that i have made complaint for my washing machine on 25/07/2017 vide comp no. [protected] and after that i had again talked so many times to your officials on given no. I. E. [protected], krishna kumar verma who doesn't lift the no and even not reply to messeges. One more no. Given by your office is [protected] anurag & some vikas gupta [protected], but sorry to say all persons are not of any worth to reply. They don't want to understand the consumers difficulty. Ifb is suppose to be a brand image company but i personally think all process in vein.
Guide me what recourse left to me to take apporpriate action for implimenting my work. Your staff reply that company has discontinued the model and parts are not available & even they doesn't take amc. Suggest is this a fair reply of a reputed company personals on your behalf & noone wants to reply now, this officers even doesn't lift the phone by seeing my no & even doesn't reply to my text messege.
Reply me immidiately as already sufficient time passed after complaint to avoid any other forums.
Ravi sarda cell [protected]

This is continuation to my earlier above mail forwarded which is still unreplied.

In response to my earlier mail, your one representative mr dharmendra yadav came with some spares i. E. Power bord & replaced the part & charged rs.3490/- for the same vide bill no. 1497 of some vijaya enterprises, indore having tin bill showing tin no.in gst regime without gst no. With st code also. And also take away the power bord saying that we can't give this power bord to you as this has to replaced to company. Even no sl. No. Of power bord replaced has been mentioned there on bill and also charged rs. 590/- ifb receipt voucher through proper gst provisions.
Again i had made telephony complaint to mr. Vikas gupta on 8/8/17 to send back representative as machine is not working properly, again mr. Yadav came & got machine started and same status again on 10/08/2017, then i again telephoned to mr. Anurag & mr. Vikas gupta for the same on 14/08/17, mr. Anurag told i will send representative today but told to lounge complaint again to company as earlier complaint was closed. I again complaint at ticket no. [protected] on 14/08/17. No one turned up on 14/08. Your further attention is also drawn that i explain all matter to company on lounging complaint, the personal suggested to call bhopal head mr. Krishna bundela, but as his routine he neither lift the mobile no. [protected] nor have courtesy to call back. This is an highhanded ness of companies personal making brand image of ifb company. Today i again ranged mr. Anurag around 4 o clock that no one turned even after your words for 14/08, then he replied that our representative will come. Representative deepak bhavsar came around 6.30 pm with one more companies representative and told that i will come tomorrow after discussing old representative dharmendra yadav. See how's companies working & highhanded ness of such respected company ifb and responsible representatives. Hope for proper reply to a consumer.
It is also pertinent to state that some companies representative called me from head office on 9/8/17 for getting feedback of companies representative working & even i explained all the matter to her & she committed that sir give me 24 hours time, i will definitely give you response to your grievance but she also behaved like same of highhanded ness of not replying.
Someone has rightly said "naam bade darshan khote" proper word for your company.
Hope there will be some legitimate personal of company will reply.

Ravi sarda

I bayyapu siva prasad, odissa, paradip. Regd. Mobile no.[protected]. I registered complaint regarding ifb top load washing machine (Tl-rdw 6.5 kg aqua) on 03/08/2017. My ticket no.[protected]. After many times calling one person came on 09/08/2017 and he told washing machine board complaint. He had taken details and send mail to service center odissa main branch. He told, "pcv will come after 2 days and i will solve your issue". But till now not came. I am calling every day no response. What can i do? Please solve the problem.

I have registered a compliant of my dishwasher neptune dx for error f8, on 27.07.2017 no technician visited, but i received an sms on 31.07.2017 that my compliant no.[protected] has been resolved. As the problem is not solved i again registered a compliant on 02082017 ticket no.[protected], your technician visited but not able to solve the problem and as i called in the morning yesterday[protected] they informed they have informed that senior technician will visit on 20082017 at 2 pm, but no one visited nor i received any call from your techincians.
Sir, i have also inform you that i have entered amc for the above product, but still the problem is not attended properly. Kindly look into the matter