IFB Industries Complaints & Reviews

I had purchased washing machine tl-sdg 8. Kg aqua model on 9 july 2017 but its panel showing problem in operation after 3 days, i had file complain so many times but the service department not solving my problem properly, online complain ticket no. Are [protected], [protected], [protected], [protected]. But the problem is still same.
I had already talked with ifb service area manager ms. Karishma (Contact no.[protected]), mr. Rehan (Contact no.[protected]) mr. Arun parihan (Contact no. [protected]) and also the sahu sales agency manager mr. Ambujh ([protected]) respectively.
I want to change the machine with up-gradation of model by senorita sx 7kg front load model by paying diffrence amount, but the above mention person not providing solution.

Door not opening in front load washing machine. We tried it after switching off the machine many times, but still the door is locked. We tried call the customer care number but no response. Someone please respond to the complaint. I tried to call some customer support number in chennai from ifb. The person just told me if the machine is under warranty, we cannot do anything. Please call to toll free number. When people believe so much in ifb products, why the customer
Service is poor?

The service from ifb is worst. I have registered complaint before 10 days and still no one coming to repair it. I followed up 10 time and now they are saying register new complaint. This happened 4-5 time. Very pathetic customer service by ifb. Complaint no :- [protected]. Date of complaint 31 july 2017. Machine is not working state. When i will get service? I tried to reach region head but is also not attending call

Dear sir,
My name is nilesh radadiya. I live in rajkot city. I have ifb washing machine for last 5 years. Before 45 days my machine started to make noise. So we complain it and one company officer came to check the machine and said us that the bearing and drum need to change. I will change it in a week. This will take a week because we have to bring parts from ahmedabad. Then after a week i call he said that parts has not been brought yet. I continuously started to complain after that. But my machine complain is not solved yet. I contac mr. Bharatbhai (M:[protected] who is head of rajkot ifb service centre. I contacted also a sales person (I dont know his name) m:[protected] but i got just promise with out any action.
I want you to solve my complain and take necessary action on above given persons. Your company is well reputed and trustworthy. These types of people are ruining your reputation.
I beg you pardon to say that my complain no. Was stored in my mobile and my mobile has been stolen so i can not provide you complain number.
I want to change the bearing and drum of my washing machine and repair it completely.
Hoping for you prompt and positive reply.
From:
Nilesh radadiya
M: [protected]

I am seriously fed up of the customer care service.
I have registered the complaint regarding not working of my microwave and its been 3 weeks... The repair services have not been given... The person regarding the product do not answer my phone and are not willing to take any action...
In future i wud never buy any ifb product n wud recommend the same to my relatives n friends..
They charge money for just checking the product without giving any service..

Every bad response from technical problem solving department.

I had raised a complaint with them (Complaint No. [protected]). I got a call from this technical person a that he is coming. Unfortunately, I was in office at that time, and suggested him to come home at 5PM on the same day. He mentioned that he will come by 5PM or 9AM next day. But, till now no response. I sent him SMS stating my details, how to reach and all. But there is no response at all from him, and the complaint continues. Then, I talked to their customer care executive again twice, and they assured that the technician will come the same day. But there is no answer at all. So, Over all response from this company on after-sale service is very bad according to my experience.
To be noted: My product was out-of-warranty. So, its a income for the company, still they didn't care about service.

Dear Sir,
I bought the above mentiond microwave oven in may 16. There was a defect reported in the samw on 30 Jul 17 that no heating was happening. I registered a complaint at ifb customer care against complaint no [protected]. The engineer visited on 31 Jul 17 but was not carrying any spares. The faulty components suspected were diode and capacitor. Without any solution provided he took a service charge of Rs 354, seemed like he came to take that only as was not carrying spare parts and most importantly was insisting not to take bill, but however i took a bill. The service engineer gave a time line for 01 day for availabilty of spares. Next day view non availabilty of spares a time line for 04 days was given follwed by next 02 days and then 03 days. Finally today again i got one more date after 02 days. My question is that is it so difficult to manage demands of spares and your inventory and is so much of time is required in provisioning of spare parts at service center. This kind of attitude of promptly taking service charge and delaying replacement of spares by a considerable time is NOT ACCEPTABLE. I need a solution in this regard at the earliest as i trust this company since past 20 years and i know that one ill-operated service center cannot define a company operating principles.

Regards
Lt Cdr Tushar Bahl
Mumbai

My microwave stopped working since few days back. We lodged a complaint for which we got complaint no. [protected] and were told that somebody will attend within 24 hrs. Nobody visited since then and the cheat technicians of the cheat company showed that the door was locked as a reason for not showing up. These people think we are crazy? They didn't even visited. Really disgusting and disappointing service delay. If they can't handle their customers, they shouldn't thug them by selling their products. I will never suggest anyone to ever go for any ifb product. Ifb company is a cheater.

Our stabilizer is not supporting. The moment Ac is started, the stabilizer starts producing 'beep' sound only from yesterday. The date of purchase is 5/6/2015 .

Respected sir/mam

Hello
My washing machine door's lock broke while removing clothes. We complained the ifb service person. I think that they took more money for just repairing a door lock.in the bill they wrote 480 for door lock and 575 for s/r/c. I'm attaching the bill also with the complaint. Kindly look into it and respond as soon as possible.
Thank you

Hi,

I registered a complaint (Reference number : [protected]), with my registered mobile number xxxxxx4073 on 1st august 2017.

It's been more than a week now and my complaint has not been resolved yet. I am tired of connecting to your customer care and service center, and even today (8 days after i first logged my complaint), i have not received an satisfactory answer neither from your customer care nor from your service partners.

I am really frustrated now and suffering big time with your dysfunctional washing machine. If possible, please get my complaint resolved as soon as possible, or at least please let me know the exact date by which i can expect my complaint to be resolved, so that i can look out for other arrangements.

Regards
Ayush singhal

Main nai 15/8/2016 ko washing machine purchase kiya tha
Jo last 22/07/2017 se as on today bandh pada hai aur pata nahi kitne din band pada rahega, koi proper helpline no nahi koi proper guide nahi complain no [protected] uske 6 days baad again complain no. [protected] than koi banda visit kar ke bolta hai aapka pannel main water gaya hai aap ka warranty nahi chalega aapko naya pannel lena pade ga jis ka cost 3500 approx hoga???
Agree to change panner today 09/08/2017 abhi tak company ke paas pannel available nahi hai

I am custumer of ifb washing machine i used this from last 8 months we have problem in washing machine from last 20days. We complaint in service center in himatnagar the name is mr gandhi my sister called him for washing machine problem for lookeup what happen... But that mr gandhi is talking very badly with my sisiter... Our complaint number is :- [protected] date of complaint:- 26/07/2017 (I read about your company when you buy any ifb home appliance you can relax, confident in the fact that you've purchased a high specification product from one of india's most respected manufacturers. Our hard earned reputation for innovation, quality and reliability is fully backed up by a nationwide service division here in india. We think the quality of our service network is just as important as the quality of our products, as nobody knows your home appliance better than the people who make them). I waiting for your reply soon.
Thank you.

Have lodged the complaint on29/7/17 with a complaint no [protected]. No body reverted after this for 4-5 days and when we checked with customer care, we were told that this complaint is already addressed and closed from there side with even without somebody visited us. Even after that also first person visited on 5/8/17 and told that motor is need to be changed. He again came back on saturday with a faulty motor. Since than he is not visited and even no one is bother to update on this. Call centre nos are coming busy and no body is bother to update us. It is more than 10 days not able to get the solution. Pathetic services. Sales person who came to us even sold some powder and filters and charged us but now he is vanished.
My contact no is [protected] & [protected]

My ifb washing machine diva aqua vx 6kg 800 rpm. Called customer care on june 19th 2017 ticket no.[protected]. Technician checked machine and said mother board needs to be replaced. Came 2 days later with spare but it was not working because not suitable for this model. Ever since then no one has come with the right spare part to repair. On july 29th 2017 i cancelled the ticket and raised a fresh complaint hoping somebody would turnup. Ticket no.[protected]. No one has come till date. Please help...

Don't buy if washing machines, service centre ppl are not bothering any service of customer... Lodged complaint on july 18 the till now... No response from there office... There office ppl are very busy & there call centre ppl are giving others numbers to know the status of service... Excellent service... So my advice purchase any other company... Don't choose blindly in future you will be facing lot of service problems.

Your ticket no. Is [protected].

The complaint against this ticket number has been pending since 17 days today.. Every time a person from the service centre comes checks rhe machibe and tells a problem.

The person from thane service centre is not picking up our calls.

When we call ifb care your representative's say the sine person named yogesh or dinesh is not responding.

Why should we suffer for your company's internal issues...!!!

My machine is giving electric shock when touched since yesterday.
We also booked anow emergency complaint. But that also has no response from ifb.

There are 5 people who operate the machine. What of someone gets a shock a gets a medical condition. Who should be held responsible for negligence...!!!

Complaint has been booked against the following mobile number.
[protected]

Purchased ifb senator aqua, still in warranty. Complained about water leak in front at customer complaint no,[protected] on 25/07/2017. No body came. Reminded again on 29/07/2017. Was assured of attending within 24 hrs. Nobody has come till now, 3:00 pm 07/08/2017.
Company provides no e-mail nor escalation information. The only gateway to the company is the tel, no, mentioned above, which only befools, it appears.

P k singh
Pramod bhawan
Morabadi
Ranchi
Tel no. [protected]
E-mail - [protected]@gmail.com

I have a senator 6 kg washing machine under amc for two years. During the past one year its drum had been making noise and had been repaired by your technician time and again, however, the probem erupts again and again please look into this and get the machine repaired at the earliest.

It is further submitted that last time the technician who came, he did not fixed outer body as per requirement of the machine. Please direct the technician, who visits henceforth, to fix the body properly.

I raised complaint for spin noise due to diaphragm rubbing with drum - 2 months ago but still now problem not solved.
Even though i called your customer care more than 10 times toll free number.
Here some ticket number and complaint date mentioned below.

1) complaint raised date :[protected]
Ticket number: [protected]
2) complaint raised date :[protected]
Ticket number: [protected]
3) complaint raised date :[protected]
Ticket number: [protected]
4) complaint raised date :[protected]
Ticket number: [protected]
5) complaint raised date :[protected]
Ticket number: [protected]