IFB Industries Complaints & Reviews

I have a five year old IFB washing machine. The machine was running perfectly when we noticed water leaking from the bottom of thei machine. There was no other problem and the electronic panel did not give any error message.
I lodged a request for service from IFB customer care who registered my request[protected] and sent a technician (form a franchisee and not company). The technician was in such a great hurry that he did not even listen to the complaint but checked the cycling and said there was problem with the mother board and removed it and said they will have to replace a chip. He kept repeating that the wash cycle programme was not functioning and immediately rolled out the estimate. When we told him about the leakage he said he will fix everything once the mother board was fixed and he will come back the next day.
I suspected fishy when he asked me to keep the board outside the house. When I asked him why, he replied that there will be gas in the panel! He was gassing! He returned on monday[protected] to fix the panel. I confronted him and asked him where and which chip they had replaced. First he said the entire panel had been replaced and showed me an old panel he had brought along to convince me! I had to then tell him that I had the sl no. and date of manufacture on the panel which was June 2012! He immediately said only the chip had been replaced, I told him which chip since there was no indication of removal and replacement of any part on the panel which can easily be detected by the crude finish of manual soldering. He got so unnerved that he finished his task and left in a hurry collecting his service charges. He of course tried to contact the company but neither he not I could talk to the person who is supposed to have repaired the board. He left saying we will receive a call from the company. Despite our request to stop the leakage at both the inlet and at the tap connection he rushed back and said that drain pump needs replacement and showed me the part and asked me to arrange for the spare! After he left I had to fix the hose connection and stop water leakage.
He did not even give me a receipt and I do not know which service franchisee he was from.
Great service IFB see you on twitter and WhatsApp!

I have an AMC for Maxidry 550. AMC ref - D[protected]. It stopped drying clothes and the noise from the dryer was a bit louder. Complaint lodged on 9th AUG. It was half recorded as 'machine making noise' !! No resolution till date - 14th AUG - despite repeated reminders to the company customer care numbers and the dealer. Standard response each time.. will check and revert; will get it done as soon as possible !!

Companies which do not publish their customer grievances number do appear to have HORRIBLE customer care - FOR SURE !!

Dear ifb support,
I have purchased ifb front loader washing machine model : senorita aqua vx 6.5.

At the time of installation ifb technician noticed water inlet magnetic volve not working.

Service technician suggested to change magnetic volve and make machine in working condition but i want detail test report of the machine.
Details as follows.
Sr. No.[protected]
Date of manufacturing : 10 / 2016

Bhushan pawar

I have raised a complaint regarding my washing machine filter, no one is responding, they say we will order your product and it will reach in chennai, but no one is taking responsible, complaint number follows
1.[protected] - 23.05.2017
2.[protected] - 06.06.2017 (escalation - E190975)
3.[protected] - 14.07.2017
4.[protected] - 18.07.2017

Today i have call to toll free they advised me to call M.priya -[protected] but tried to reach this above number and she is disconnecting
plz do the needfull

jayaprakash
[protected]

Its been almost a week that i registered a complaint. No technician has come yet. This is the ticket number [protected]. Every time i call the service center, the only thing they say is your issue is prioritized and they have done it thrice but none came.
This was not expected from ifb even when it covers the warranty period. I hope you would change my mind by taking the issue into consideration.

A piece of junk in the shape of ifb washing machine bearing model ifb wm top loader tl65rds aqua was bought on january 13, 2016 from kalpana digital world located at 1/10, 12, main vikas marg, lalita park, laxmi nagar, delhi - 110092.
Since then, more than 15times we have made complaints. Till today, the problem exists. First of all, technician said we need stand which keeps the machine balanced. We bought the stand for inr1, 400, then other technician said we need to have filter. We bought the filter as well for inr1, 800. All the incompetent technicians have checked the machine, every technician says bad word about other technician.
That's the kid of service ifb offers. This piece of junk has hardly worked so far and every now and then we have to make a complaint for the same. The regular problem has been with some wiring, choked drainage, spinner and so on... With the complaint tollfree[protected], first of all very difficult to reach any human being, then the operator gives one number and when we call at that number, that person gives someone else's number. Very poor customer service!
With the machine under warranty of 2years, we have made more than 15 complaints, i wonder what will happen post warranty period. Sheer dissappointment! Will never buy and recommend anyone to buy this junkie product or brand ever!
In the process have just stored numbers on my mobile, the list goes like:
[protected], [protected] (Anjali), [protected] (Sonu),[protected]N s raghav), [protected] (Hari om), [protected] (Mohan), [protected] (Manoj),[protected]Shree vastav)... Others not stored.
Now i am done with all my patience, the only resolution i see is either the company replaces the machine, or gives refund. Hope to receive a positive response!

I own an IFB dishwasher which is troubling me with the wsh cycle interruption.Inspite of repeated complaints for the past 3 months there is no response from the service team.Once a technician visited, and said a certain part is to be replaced and left .he didnot turn up till now.I have an AMC more over which is an absolute waste of money.totally hopeless service. donot take AMC and waste ur money.

I have been using ifb fully automatic washing machine and somehow the door glass of the washing machine got broken. I lodged a complaint with the ifb customer care and was assured that the part shall be replaced in maximum 7 days but it been more than 21 days and still they are not sure when the required spare will be received.
I never expected such a bad service from one of the top manufacturers of washing machines. I today feel really guilty for choosing ifb over other brands in market.

My self jayant ingole from nagpur maharashtra, i purhase the ifb machine 2yrs ago now it is in warranty, within 2 yrs i have face 2-3 problem and resolved by the service dept. Of ifb now there is problem of display pcb (Door open msg) and it is pending from last 20 days. There is no proper feedback from the any service dept. Of ifb and not even they pick the call when we call them. Please do the needful my complaint ticket is [protected].

Hi,

Here i give you my ifb complaint no - [protected]. These are ifb customer care numbers[protected], [protected].

I have bought ifb washing machine from its local authorized centre saurashtra tv centre. As my washing machine having some fault and i have registered complaint on 28th july 2017 to ifb customer care for repair. Still they have not repaired my washing machine and i did not wash my clothes since 14 days. I call them and they they give service centre number. Here i give you the numbers they given me to contact them. (1). Chintan bhavsar - [protected], (2). Mehul -[protected], (3). Harcharan singh - [protected]. These all guys are from tonika services. I called many times to these all guys but all answering same that product part is not arrived and when it will arrive they do not know. Today it is been 16 days and they are all answering same. I request you help to resolve my washing machine repair issue. As my washing machine is having 4 year warranty and it is under warranty.

Sir, i have lodged my washing machine complaint on 24 jul 17 and m/s apex care service provider at chennai attended the defect. But while dismantling the machine on 24 jul/02 aug 17, the service engr mr manikhandan lost the plastic knob of programmer and till date he has not turned back to change the knob which inturn made machine non ops. My machine is under amc since may 16 for two years. As per amc, the defect needs to be rectified with in 24 to 48 hours. But ifb franchie at chennai taking too long time to make it operational. I spoke to the apex care service partner mr saleem raja several times but not keeping his promises. My machine is down for almost three weeks from 24 jul 17. Request ifb take necessary action to resolve the issue at the earliest.

Pm patnaik
Customer id 3108100
Mob no [protected]

I bought a microwave oven (Model no:-mwo23bc4) from exult agency pvt. Ltd. (Joy electronics) burdwan, west bengal on 26 th december 2015. But after 1yr 6 months the circuit board of the microwave oven became defective according to ifb service center mechanics (Burdwan). The cost of replacement of the circuit board is rs.3200. I request you to look after this fact as the product become defective after warranty period of product i. E. 1 year is undesirable and unexpected for such a reputed company.

I had purchased washing machine tl-sdg 8. Kg aqua model on 9 july 2017 but its panel showing problem in operation after 3 days, i had file complain so many times but the service department not solving my problem properly, online complain ticket no. Are [protected], [protected], [protected], [protected]. But the problem is still same.
I had already talked with ifb service area manager ms. Karishma (Contact no.[protected]), mr. Rehan (Contact no.[protected]) mr. Arun parihan (Contact no. [protected]) and also the sahu sales agency manager mr. Ambujh ([protected]) respectively.
I want to change the machine with up-gradation of model by senorita sx 7kg front load model by paying diffrence amount, but the above mention person not providing solution.

Door not opening in front load washing machine. We tried it after switching off the machine many times, but still the door is locked. We tried call the customer care number but no response. Someone please respond to the complaint. I tried to call some customer support number in chennai from ifb. The person just told me if the machine is under warranty, we cannot do anything. Please call to toll free number. When people believe so much in ifb products, why the customer
Service is poor?

The service from ifb is worst. I have registered complaint before 10 days and still no one coming to repair it. I followed up 10 time and now they are saying register new complaint. This happened 4-5 time. Very pathetic customer service by ifb. Complaint no :- [protected]. Date of complaint 31 july 2017. Machine is not working state. When i will get service? I tried to reach region head but is also not attending call

Dear sir,
My name is nilesh radadiya. I live in rajkot city. I have ifb washing machine for last 5 years. Before 45 days my machine started to make noise. So we complain it and one company officer came to check the machine and said us that the bearing and drum need to change. I will change it in a week. This will take a week because we have to bring parts from ahmedabad. Then after a week i call he said that parts has not been brought yet. I continuously started to complain after that. But my machine complain is not solved yet. I contac mr. Bharatbhai (M:[protected] who is head of rajkot ifb service centre. I contacted also a sales person (I dont know his name) m:[protected] but i got just promise with out any action.
I want you to solve my complain and take necessary action on above given persons. Your company is well reputed and trustworthy. These types of people are ruining your reputation.
I beg you pardon to say that my complain no. Was stored in my mobile and my mobile has been stolen so i can not provide you complain number.
I want to change the bearing and drum of my washing machine and repair it completely.
Hoping for you prompt and positive reply.
From:
Nilesh radadiya
M: [protected]

I am seriously fed up of the customer care service.
I have registered the complaint regarding not working of my microwave and its been 3 weeks... The repair services have not been given... The person regarding the product do not answer my phone and are not willing to take any action...
In future i wud never buy any ifb product n wud recommend the same to my relatives n friends..
They charge money for just checking the product without giving any service..

Every bad response from technical problem solving department.

I had raised a complaint with them (Complaint No. [protected]). I got a call from this technical person a that he is coming. Unfortunately, I was in office at that time, and suggested him to come home at 5PM on the same day. He mentioned that he will come by 5PM or 9AM next day. But, till now no response. I sent him SMS stating my details, how to reach and all. But there is no response at all from him, and the complaint continues. Then, I talked to their customer care executive again twice, and they assured that the technician will come the same day. But there is no answer at all. So, Over all response from this company on after-sale service is very bad according to my experience.
To be noted: My product was out-of-warranty. So, its a income for the company, still they didn't care about service.

Dear Sir,
I bought the above mentiond microwave oven in may 16. There was a defect reported in the samw on 30 Jul 17 that no heating was happening. I registered a complaint at ifb customer care against complaint no [protected]. The engineer visited on 31 Jul 17 but was not carrying any spares. The faulty components suspected were diode and capacitor. Without any solution provided he took a service charge of Rs 354, seemed like he came to take that only as was not carrying spare parts and most importantly was insisting not to take bill, but however i took a bill. The service engineer gave a time line for 01 day for availabilty of spares. Next day view non availabilty of spares a time line for 04 days was given follwed by next 02 days and then 03 days. Finally today again i got one more date after 02 days. My question is that is it so difficult to manage demands of spares and your inventory and is so much of time is required in provisioning of spare parts at service center. This kind of attitude of promptly taking service charge and delaying replacement of spares by a considerable time is NOT ACCEPTABLE. I need a solution in this regard at the earliest as i trust this company since past 20 years and i know that one ill-operated service center cannot define a company operating principles.

Regards
Lt Cdr Tushar Bahl
Mumbai

My microwave stopped working since few days back. We lodged a complaint for which we got complaint no. [protected] and were told that somebody will attend within 24 hrs. Nobody visited since then and the cheat technicians of the cheat company showed that the door was locked as a reason for not showing up. These people think we are crazy? They didn't even visited. Really disgusting and disappointing service delay. If they can't handle their customers, they shouldn't thug them by selling their products. I will never suggest anyone to ever go for any ifb product. Ifb company is a cheater.