IFB Industries Complaints & Reviews

Sir i have made a complaint regarding repair of washing machine on 4/7/2017 and company gave ticket no [protected] and informed me that they will attend early but nobody has attended. Again ihave contact customer care for my surprise it is reported by customer care the complaint has been canceled without my knowledge they simple say lodge fresh complaint. The company is interested only amc now the company gave fresh no i don't know whether...

Sir,

I had purchased a ifb washing machine tdl 6.5 from ifb point, podiyadi, tiruvalla, distt. Pathanamthitta, kerala on 16.6.17. From day one the panel of the machine is blown up and upon giving demo by your technician, it has been noticed that the water is flowing continuously. The matter has been reported to your service centre. Again a technician came for demo, he also pointed out the water is flowing and there is a problem....

I have purchased an air conditioner on 03/03/2017 from then till date i am having a problem of water leakage but your concerned person is no able to solve that. Today also a person has visited and was telling extra charges would be applicable. How the company can do this at the time of installation they are not doing correctly and after that they are asking for extra charges. You people are trying to fool the customer. Due to water leakage...

I have put a complaint regarding unserviceability of my IFB Executive plus washing machine in customer care number[protected] vide complain/ticket number : [protected] dated 04 July 2017 at 13:43 hrs.
I'm sorry to intimate that, inspite of repeated telephonic reminder your executive failed to attend & resolve the given issue.
Your intervention in this regard is solicited and expecting an early response from your company....

I had a very bad experience with your service agent visited against my request for demo and installation of my new IFB washing machine. Technician was very rude and not even answering queries properly. He was just interested in selling items like machine cover, stand etc. When we didn't bought anything, he changed completely and was very rude after that.
I have raised the complaint 2 weeks earlier with IFB but no action/progress until...

HI,

While registering a complaint in IFB, IFB employeed technicians are not coming. Some 3rd party persons coming and saying that they are AMC partners for IFB. Eventhough if we registering complaints to them, they are not responding immediately and also they are not straight forward and just changing whatever they want in the Machine.

For instance, they changed a input electronic panel, what initially put into...

Poor sevice.please dont send the people who have 0 knowledge about a machine.he completly spoild our machine.
Why u have a service center if you dont have a spare parts. Completely irritating the customers.
They are taking more than 1 month to make it done.
What you think about us ??
What is the solution for this ?? Please dont irritate us. Then you have to face the consequences....

Hello,
This is Dr. Pardeep Sethi from Fazilka, Punjab.
I had purchased a microwave oven IFB BRC2 series about 40 days back .l called IFB costumer care executive for demo and after 2 days a service technician Mr. Gurmeet came, installed it and gave us the demo. At that time, it automatically cut off in between the heating process, your technician fixed it as he said and told us that it is ready to use now. But after a few days...

I have an IFB air conditioner. Recently (Oct'2016) i had a complaint in my ac and the Service Technician who came from Karapakkam Chennai franchisee advised that the copper coil is damaged and it will be changed at a free of cost if we apply for an AMC policy at a cost of INR 4000. So we went for that option and applied AMC. But later, these guys never turned up to replace the damaged part. I'm raising ticket with IFB customer care and speaking...

I placed order as below on 2 July and so far no response from IFB after so many follow ups. REFUND my money.

Your order #[protected]
Placed on 2 July 2017 13:41:06 IST
Item Qty Price Estimate Deliver Date
25BCSDD1 25LTRS L CONVECTIONSKU:[protected]...

I was transferred from Aligarh (UP) to Ajmer (Raj.), I Had got my Washing machine un-installed at Aligarh on 15.06.2017 from R S Enterprises, authorised service Centre of IFB, and paid Rs.575/ for it vide Bill No.81. I was informed that this includes the installation charges at Ajmer also as per the Company's guidelines. But here the IFB Engineer Mr Dharmender ( Mob.No.[protected]) is refusing to install the same and asking us to book a fresh...

Purchased a new washing machine approx 8 days ago.somebody came to install it and after after installations a people's of leakages are coming and same was communicated to that guy but he is not responding from last 2 days and today I am trying to calling your customer care[protected] which is showing invalid number.

Request you to resolve my problem otherwise I have to take an harsh step

Parveen khuranabr...

IFB is having worst service in Nellore dt and it is really not worth buying their products if you are in nellore dt, I wouldn't talk about other areas, because I do not know about their services in other locations. But as a customer and with the experiences I had (still having), I can assure you its not worth buying anything from IFB if you expect any kind of service forany technical issues with their products after you buy it. We bought...

I have been using maxidry dryer since 8 years. There was a problem with the current supply. The technician (Mr. Harsha) had come and replaced the timer and capacitor and charged 4000 rupees and left without verifying the working condition. The next day I called him and he seems to postpone the visit. Now it's been a month since no action has been taken. I have contacted the Mangalore IFB service center ([protected]) and as expected no response...

My Customer ID is 1837693
and purchased a washing machine Model no Serena Vx 7Kg with serial no. 013045 on 14th June 2014
it is still in warranty period.
Till yesterday it was working quiet efficiently but now it's not working properly. There is a huge sound coming and also not drying the cloths too.
I tried to contact on[protected] & [protected] but even after 15 minutes of hold not able to lodge my complaint.br...

I have raised an complaint on may'17 and after following up for more than a month it got resolved. I'm having an issue again with my washing machine and raised an complaint last week but still no one contacted me for this complaint. Customer servicing is very pathetic in IFB. They don't really care about their customers. It is disgusting to see how lethargic they are. There is no escalation matrix. I think it is time to sue the company for...

Registered complaint #c/n [protected] and this was closed without resolution. Then registered again [protected] following day. Since then my elderly parents, who are the users, are following up with local service partner but they are just fooling around. Either they have excused of not coming and even if they attended, they were unable to diagnose and left the machine in open condition.
This harassment was never expected from ifb brand....

I have contacted IFB customer care more than 15 times and waited for whole day at home just to have their service. Nobody turned up and everytime I called they have stories to cook.
Very frustrating and unprofessional behaviour. The person also raised his volume on me. It is 7 pm now and he is still saying me that executive will visit my place. This shows how unprofessional they are.

Date of incident: 5-July-2017br...

No proper response for the request. Called ifb customer care 5 times. Each time they said the technician will b there by tomorrow but no call from technician nor customer care. Very bad customer respons.really ffrustraed after waiting for so long. Dint like the service. I would not recommend to anyone. Each time I loose more than 15 rupees talking to customer care representative and takes somuch time to connect. Now fed up of calling too...

Hello Team

We are not receiving proper support for Our Washing Machine Digital 5.5 KG
Last year (26/1/16 ) we have raised a request regarding a issue with IFB Washing machine to

Grand Electronics
Thana, Kannur, Kerala

As per the previous engineer he fixed the issue that time and Wahing machine was working properly
One year down the line again the Wahing Machine is not working...