IFB Industries Complaints & Reviews

I am an ifb user from past 20 + years. I have 3 ifb washing machines and all are in perfect condition and i use to recommend ifb machines to my friends and relatives. Recently few weeks back i bought a chimney for my home and found it is giving extraordinary nice soon after installation onwards. The reasons explained by your technitian was 1. This is the normal sound coming from a chimney. 2. Chimney can't suck the complete smell, it is commonly used as a show piece in high class kitchen and wl not serve the purpose of fixing a exhaust fan. 3. If i still need to reduce the sound then he can think of reducing the motor capacity. 4. He charged inr 2650 for installation and connecting a pipe line.
Twice i went to the dealer and reminded on this issue but any of them are ready to solve this matter.
I understand that this product is not up to the standard of other products introduced by ifb. If you are not confident on chimney, kindly let me know so that i can replace it with some other make.
If i am not getting a proper response from you i may be forced to take up this matter legally through a consumer forum.
Appreciate your immediate response.

Ifb service center refuses to sell replacement spare parts such as drive belt /drain pipe and water inlet pipe without adding the service centers service charge
Irrespective of the fact that small and trivial repairs can be done wuthout the help of their trained service personnel.
So now yoy end up paying the

Mrp of the spare + unutilized servicing cost
So pay up the ransome as service charge or you do not get the spare
Repent for buying an ifb product

Hope someone listens

Paritosh chandra

I have raised an issue on june 29th, technician visisted and said that he will place an order for led panel board for my washing machine and will get back to me in a week. Soon after a week closed the ticket when i contacted to customer care they have informed that there is no reponse from myside (As per their records the technician has not visited to my house). Again rasied new ticket and contacted service centre on this and also contacted areal service manager requested and promised will be fixed this issue in 4 days. But on the top 4 days 4 more days gone. No response even we call. I realised now i will never recommend and will not take from anyone to buy this ifb product. The worst servicing in india. I have never faced this kind of issue with other companies.

I purchased a washing machine in ifb website on 10th of july and supposed to be delivered in 5 to 7 days. But it's not delivered and don't have any updates.

I called 6 times to customer support team and every time i have to tell my problem. When i call to support team they say that we don't have any product details registered with us based on phone number this is the number i provided while purchasing and will forward to separate team after giving my purchased details. They promised me to get a call from separate team every time when i call, but there is no call. The customer guy gave me below phone numbers and mail id based on deliver address. But no one is picking up call and no response for email.

S jagan [protected]
Raju electronics

Anusha [protected]

[protected]@ifb.com
[protected]@ifbglobal.com

First of all why should i call to these local numbers and follow up.

This is so frustrating and very unsatisfied with customer service. Delivering the product itself they are doing all these things and i can assume for service also.

Please respond immediately to my mail id chanukyareddy. [protected]@gmail.com for further details if you need orderdetails. Otherwise i will take very serious action.

My complaint no is [protected]

Lodged the complaint on 12th july

In spite of several calls to the toll-free no and contacted service manager mr. Sailendra also no technician has attended it.

I had to take leave also as i was assured after every calls to the service manager mr sailendra about the technician visit.

It is a harassment for me.
I really do not know how to fix up this issue.

The service of the ifb was simply super because i have bought my new washing machine on from that day the machine has worked ex termly superb but from the next month the complaints has been started to my knowledge with in six months i have used my machine for not more than 20-30 time (For six months duration) because there is something or the other complaints. The technician will come to our home and tell the most un-understandable reason and walk out from my home this had happened for more than 10 times and plz mention i have gave the complaint on all parts of my machine. So now my patience was zero as a customer with in the warranty period i would req the team of ifb to replace my washing machine with the new one.

Ticket no. [protected] dated july 12th, 2017 from gurgaon

Dear sir,

The technician came & attended the service request as above on july 12th itself and mentioned that there is a plastic pipe which needs to be replaced to stop the leakage in the washing machine. He has promised that it will be done the next day early hours i. E. 13th july by 12 noon.

He did not turn up at that time & when we had called him up at around 1.45pm on 13th, he said that he is on his way to delhi & therefore, we should contact his colleague for attending our service request.

Then we had called him up also but he had mentioned that ifb had provided him a defective part & he has rejected the same.

Since then we had called up the call centre umpteen number of times but without any success & nobody turned up from ifb as well.

Strangely, we have received a message on our mobile [protected] on july 15th 4.54 pm as follows:

"dear customer, tkt [protected] was requested for cancellation owing to
Customer will call back/inform"

This is to confirm that i have never ever cancelled any servixe request to anybody in ifb since the complain is not resolved. I have also called up the customer care many times and told them that the problem is existing. They and assured me that the supervisor mr. Ali will call back within a very short time but we never received any call back either from the service centre or mr. Ali so far.

We have a 2-year contract for the good-service of our ifb senorita washing m/c. If this is the quality of your service after so many follow ups & phone calls, i am afraid that what will you attend when we have a much bigger problem with the machine than just replacing a plastic pipe!

Best regards,

Ranendra kumar bose
[protected]

We have give so many complains for our machine regarding machine is not working but from last three months your service center is not doing work the same problem is there and no one to listen us, and your service center behave so bad-mannered so now we request you kindly look the mater other wise we have no option to go to consumer forum and make complain against company.

I am ifb dishwasher customer. Dishwasher is a machine that is not relevant to indian market, but still i made a mistake of buying it and that too from company like ifb. Ifb products are good only till they don't ask for servicing, once your product calls for service, ifb people will put you in loop.

When a service person came to repair my dishwasher, he said that pcb is having problem. I paid him rs.5100 for pcb replacement and was happy to have my dishwasher running. The service person at that time didn't utter a word regarding the amc or other complications waiting to be treated. Within a week of pcb replacement, the machine stopped again with f9 error. I had no choice but to register a complaint again.

Now, a person called amol comes to my house and without even checking the dishwasher, he says that divisor valve is to be changed and you will be charged rs.5800. When i complained to mr. Kishore from vishwakarma agency about amol that he didn't even try to repair the machine then he came personally and concluded that i will have to pay for the part and amc to avoid future problems. The charge for part he said was rs.5800 and amc rs.4000. This means within a week's time, they want me to pay rs.15000 to keep my machine running for one year (Amc is maintenance contract for one year). My problem is that why didn't the person talk about amc at the time of pcb replacement? If each part costs rs.6000 then is this machine a use and throw option as after few years o[censored]sing the machine, you will have to spend a sum equivalent to the machine price.

I am trying to reach some harshali ma'am on phone as advised by their customer care executives, but even she is not picking the phone and i think this forum will help me solve this issue.

Whether you are ifb washing machine, microwave, or dishwasher customer, understand one thing that the products are use and throw, as you won't be able to afford repairs for sure.

Ticket no. [protected]

On 06 feb 2014 i purchased one ifb front load washing machine senorita aqua sx through ifb dealer in delhi cantt area.

But within a month the machine started behaving abnormal. On repeated complaint the technician visited and said that the motor is faulty and same he replaced twice. But that also could resolve the problem. Finally we had to approach to area manager and the complete machine was replaced. This process took more than one month. It was a long suffer with the new machine.

Again within a year the machine started behaving abnormally and this time the technician said that the main circuit board i. E. Motherboard of the machine is unserviceable and needs to be replaced. This time also it took more than 10 days to resolve the problem completely. This time also we had to contact service coordinator. It's very painful for struggling so much for each snags.

Recently, on 02 jul 17 again i had a problem of "door not locking" with and registered a complaint vide number [protected]. Technician visits after 02 days and said that the door lock is unserviceable and needs replacement. It took one week for same. Even after the replacement of door lock mechanism the machine still not working. Then again he said that motherboard needs replacement (It was already replaced once). Everyday on calling to technician he says either parts are not available due to gst or if parts available then he says that today only he will come and rectify the problem. Time passing away and its half month finish no one attending to my problem.

I am suffering a lot because of worst customer service of ifb (One of the leading washing machine manufracture). On this regard i need your help and guidance for initiating suitable action against ifb.

Thank you and eagerly waiting for your help.
Abhijit ghosh
Mobile no.-[protected]

Dear sir/madam,

Iam writing this mail with deep regret, that i have made a mistake in purchasing ifb top loading fully automatic washing machine. The machine was purchased on[protected], but till date installation of the washing machine is not done, dealer has not registered on ifb for demo till[protected]. After my call to dealer registered for demo on[protected]Ticket no. [protected]) and iam following it up with your customer care since then, and everyday i call they promise today our person will visit for demo which is the case till[protected], if this is the case for demo then i have to imagine for any service on the machine will take months/years for your service person to visit and rectify the problem. Also your dealers service is pathetic and insane. I request all the people reading this not purchase any of ifb products because they are unfit to be in the market.

Regards
Lokesh
[protected]

Hi all,
I raised a complaint on july 1st 2017 regarding an issue in my washing machine. After a long struggle one of their technician came for service and fixed the issue. After couple of days again i started facing the same issue in my washing machine and i contacted ifb customer care and they promised me that issue will be resolved in 48 hours. Its been more than a week and no one has contacted me regarding this issue after calling the customer care for twice a day. They don't care about customers. Everyone works lethargically. The technicians never attend the call and even if they do, they don't turn up.
Ifb customer service sucks. Please don't buy ifb products and end up in trouble. They don't even have an escalation matrix and their operating procedure sucks. They don't call the technicians from their side. They will ask to call the technician and these # don't respond. Customer care people don't keep up their promises as they say that a call with their higher authority will be arranged asap, but it never happened or they will connect the call to their higher authorities where no one respond. I am fed up with their service. Just wanted to throw away my washing machine and get a new one instead spending time to resolve this issue.

I have lodged a complaint on 12/07/2017 regarding my Air conditioner -my complaint no is [protected]
But it is not resolved after five days.

I strongly feel it is a harassment, more than 20 times of reminder also not solved my issue yet.

I keep on asking to wait.
My Contact No is [protected]

I, anubhab ghosh, lodged a complaint on 10.07.2017 vide complaint no. [protected] for malfunctioning of my ifb washing machine (Tl sdg 7.0 kg). On 11.07.2017, one representative visited our home and after examining the machine, he informed that the display panel has to be changed. As the product is within the warranty period, he informed that he would change the display panel on the very next day i. E. On 12.07.2017. However, the same has not been replaced till date. I have contacted the said representative a no. Of times since then and in all the times he has informed that the same panel is not in the stock with them. I have also called the toll free no.[protected] and every time after listening the issue, they have told that their system is not running and they would not be able to do anything for this issue at that time.
Please look into the matter and do the needful at your end.
With regards,
Anubhab ghosh
Asstt. General manager, legal dept.
State bank of india
Mod: [protected]

This e-mail i sent to the ifb company but no-response still.
Respected sir,
Warm greeting to you.
My case is very pathetic sir.
I am using ifb model : senorita : seno-dx with machine sl. No:001586 purchased during 2012.

After warrenty was over i always enter service maintenance contract with you every year till date.

My recent maintenance contract was 2 years from 09.09.2015 to 08.09.2017. For that i have paid

Rs.4361/= on 09.09.2015 for amc to varshini enterprises, no.1, skc road, 3 rd marappa street,

Surampatti nall road, erode – 638009. Vide : your receipt no.[protected]dtd:09.09.2015.

On 08.01.2016 my ifb washing machine was under repair and mechanic mr. Sasikumar, ifb service mechanic

Whose cell no. [protected] visited my place and taken the front panel switch board and told me that it has to be repaired at the service centre.

And i asked the receipt but he informed that it will be given next day. Since my area is 12 kms away from city erode i said ok.

Because i always believe ifb brand and i am using it for 4 years i believed the words of mechanic.

After that my several follow ups nobody responded. The mechanic phone was switched off.

The i visited the ifb service centre and met mr. Rajasekar, in charge of that centre and he informed me that it has to be replaced and

I am expecting this from tirupur office centre and gave the phone number: [protected]. Then still i am waiting for the front panel board.

Sir, i would like to tell about myself : just few lines :

I am working as senior branch manager in lic of india, erode south branch.
Since i am working in marketing side, i am very difficult to find time to follow up this matter.

Already six months gone.

Then i lost hopes and contacted mr. Rajasekar i/c no.[protected]. I was shocked that i got ivrs voice as “ this number does not exist “.

Then i went to the service centre, i learnt that it was shifted.

Then from the local postman i got the address of new service centre. After very difficulty i located the place which is situated in teachers colony, erode.

Then i met mr. Rajesh whose no.[protected]. He told me that the franchisee has been changed and asked me about details of amc contract and

Also asked me to send the details to present in charge mr. Arunkumar whose no : [protected]. I also sent the full details to both of them.

But no response from them. Then i called mr. Arunkumar

He replied rudely that it is not possible. He asked me front panel switchboard. I told that your people only taken away the same and

I requested him to verify at your end. Suddenly he told me we will not do anything and immediately he cut the phone. Because of that

I had mental agony and mental illness and further i contacted mr. Rajesh and he also said the same reply. Then i don’t know what to do further.

That’s way i represent this matter to you sir.

I am expecting 2 things from you sir.

1. Ifb front panel switch board to be replaced at the earliest.

2. Since your people have taken the front panel on 08.01.2016 and the machine was idle for

17 months, kindly extend the service contract for 17 months.

I attach herewith photos of my ifb washing machine present position and

Amc contract details for your perusal.

Hoping always ifb brand customer friendly,

With thanks & regards

A. Ramasekar,
H/o. C. Yamunadevi
[protected]
Erode.
* please note i have already sent email on 17.06.2017 and 22.06.2017. But still no reply. Even called toll free number but no response from their end.

I have entered an amc with ifb inustries ltd., for my senorita dx washing machine s. No.[protected] immediately after the warranty period and the current amc renewed by me on 3.5.2016 vide the receipt no. [protected] for 2 years. I have registered a complaint through toll free nos as below for leakage of water while running the machine, malfunctioning of set-up and sound:

1. Ticket no: [protected] dt. 29.6.2017
2. Ticket no: [protected] dt. 16.7.2016
3. Ticket no: [protected] dt. 4.6.2016
4. Ticket no: [protected] dt. 1.5.2016
5. Ticket no: [protected] dt. 16.12.2015
6. Ticket no: [protected] dt. 8.12.2015

They have not come for service so far and closed the ticket without verifying the status of the machine. I request you to attend the call immediately since i am using your machine with all the above complaints.

My ifb front door 6 kgs washing machine was not working, it did not take water from inlet we bought filter and fix but it is not working, every time you guys took a long time to resolve but now, please do as soon as possible to resolve the issue because my mother is health is not good, she could not wash clothes her own, this is the problem arise twice in past so make sure to fix it permanently.

I recently called the ifb washing machine service center regarding the problem in the machine. The service person come to attend the call with in 24 hours. But instead of solving the problem he sold ifb products around rs 3500. He washed the machine with his cleaning powder and informed that the problem is solved. Today we put the cloth for washing again the same problem is coming in the display (Utcr). So my concern is ifb customer service doing technical service or product selling. So if any one know how to deal with this people kindly inform. I have took a service warranty of three years for this machine.

Ridiculous about this company, till date i was speaking very high about their products, but today i must say they are #, authorized service center asking for high service charges rs.500+ which is available for rs.300 or less outside and also if you want to purchase the spare part only you have to pay the service charges taken or not. Why should i as a consumer is prohibited from my rights to buy or deny any product or service....

Dear concern,

With ref to the complaint no. [protected] vide cust i. D no:11656525
Take note of the following points and provide a explanation for the massive delay in attending and providing a solution for the same:-

1) complaint no [protected] was registered on 05/07/2017 for the location ambala cantt-133001 (Haryana).

2) the ifb 5 kgs elite is covered under amc.

3) the 1st visit by the technician was on saturday late afternoon i. E 08/07/17 that too after repeated calls to ifb customer care.

4) the local ifb service centre staff had wrongly given the feedback that the house is locked whereas the house had never been locked and nobody from local ifb service centre called to confirm that they are attending the complaint.

5) the technician visited and checked the washing machine for sometime and after that he communicated that some wires are broken and the complete module need to be replaced and that he will come on monday (10/07/17) to replace the part and close the complaint. After this very short visit he went away in hurry.

6) no technician came on monday (10/07/17) and the calls to the local ifb service center contact no[protected] went un-answered for the whole day and even the calls to another contact no. [protected] also didn't go through due to one reason or the reason the mobile being switched off most of the time.

7) my wife called on monday to the ifb customer care for the latest update on the complaint no, but the only reply she got was the complaint will be attended by evening by the technician, whereas till the end of the day no technician came to attend the complaint.

8) again on tuesday my wife called the ifb customer care but to no avail and the only replies she got was on high priority the matter is being taken up.

9) on wednesday (12/07/17) i personally called the ifb customer care for the latest update on the complaint no.[protected] and after long discussion the only reply was the complaint is being taken forward on high priority and that the technician will visit by evening and attend the complaint.

10) i again called in the afternoon to enquire about the exact status but again no clear reply and then i asked for the national service head contact and/or e-mail but the contact no [protected], [protected] went unanswered for the whole day.

11) after repeated reminders to escalate the call to higher authority some mr. Ali came on the line and asked for time till 1700 hrs and said he will ring back to confirm the exact status of the complaint.

12) nobody called till 1930 hrs and then again i called the ifb customer care to check the latest update about the complaint and the customer service person shocking reply was that the local ifb service center had confirmed that customer had asked to ring and attend the complaint later on sometime, this was a highly shocking discovery as noone from local ifb service center either called or came to attend the complaint after saturday (08/07/17).

13) i straightaway told that i have already spoken with the supervisor and that i need exact timeline for the complaint solution and no vague replies.
It was during the discussion that it was confirmed that machine being old the specified spare part was not available, this was a shocking discovery that too after 6 days of complaint after repeated calls it was communicated and why the same message was not confirmed earlier noone from ifb team had bothered to reply.

14) the call with mr. Ashok was also not very clear and he had asked for time till 12 to 1300 hrs for 13/7/17 to get the exact status from the ifb service team and get back to me for the exact findings.

15) to me this is a perfect example of horrifying and harrowing experience that any customer can have from any branded company leave aside a internationally acclaimed brand ifb.

16) this is highly shameful on part of ifb team and a perfect example of total failure on ifb side to address the customer complaint wherein the amc is in place and the customer had already paid for the same and still he and family is made to run from post to pillar for no reason.

17) it is more shameful on part of ifb wherein no escalation matrix is available online or is in place wherein the customer can raise his/her grievance through properly defined channel for a proper defined solution to his/her complaint.

18) even this e-mail i. D had been sought from ifb customer care team after repeated calls and information extracting techniques, i wonder a simple
Customer who doesn't know whom to call and how to tackle the customer care responses will never get a reply from your ifb customer care team.

19) i need a time bound solution towards my timely registered complaint no [protected] (Customer i. D 11656525 — ms. Sanyogita saini) on highest priority without any failure and delay in the same will be deemed to be un-interested from ifb team to address my complaint and a fit case to approach regional customer grievance cell and other legal measures for the same.

Rgd
Ramesh saini
+91-[protected]
Sanyogita saini
+91-[protected]