IFB Industries Complaints & Reviews

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards
IFB APPLIANCES

Dear Chaithu,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards
IFB APPLIANCES

Same thing happening with me.
Hi

I've ordered IFB Senator WSS Frontload washing machine from Ifb official website on 15/02/2023 order id [protected].

washing machine estimated delivery date was 19/02/2023 but still my order is not shipped yet.

That's very urgent for me to have washing machine as soon as possible because we don't have any backup washing machine. Please provide me my machine as soon as possible.

Dear Sir/Madam,

We regret the inconvenience caused to you. To fix your machine and make it operational we need to replace a few parts for which we have already shared the estimate cost for repairs.Do let us know when you would like us to fix your machine and we would be more than happy to help. Once again, we regret the inconvenience caused and assuring you our best services. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards
IFB APPLIANCES

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards
IFB APPLIANCES

First - thanks to this forum for evoking prompt response from IFB, who, I also thank, for calling in offering to redress by investigating.

Service call accepted knowing its is old machine but provide repair that are possible without new spare as they are no longer mfg. Complaint here itself is that ambiguos, incompetent, incomplete, negligent, callous service was provided with no specific problem identified by person who attended. Had lengthy back and forth debate on each problem that he tried to be reason with my factual counters. In short - IFB response is escaping and absolving their duty and service obligation to provide unambigous specific identified problem - esspecially when IFB proceeded to declare my machine 'dead' and started pusing me to opt for 'Exchage offer'.

IMPORTANT NOTE: No one was willing to record what was actual problem identified - only oral statements...which is:
1) Before complaint: Field person of agency stating ambiguous, incomplete, conflicting, non static reasons
2) Post this complaint:
a) Agency incharge stating Timer
b) IFB Area Customer Head claiming Timer, Motor, Drum (probably if I heard right).
c) After complaining and expressing frusstratin on conflicting problems and change fo goal post of proble, IFB Customer Head retorts back to back track and restate Timer being heart and when that does not function, it is impossible to figure if rest of parts are functioning or not!

Again, 'best "special" offer' was attempted to offer with no specific amount ever mentioned and I insisted to first have written record of what eactly was part or process identified as the problem or what prevented them from any further possible repair or replacement.

REPEAT: NO ONE IS WILLING TO STATE EITHER OF THESE VERSION ON RECORD.

INSTEAD, NEGLIGENT, CALLOUS SERVICE AND FARCIAL REDRESSAL ORCHASTRATED THAT MACHINE WAS NOT SERVICABLE SO OFFERED EXCHANGE OFFER.

Does IFB dare to record what problem/part was recorded as failed from their onsite visit for which Rs 590 was charged? At that time itself I objected as only 'Service charge' was mention when no service was rendered complete or problem identified explictly as to declare my machine dead and require new life... at my expesne!

IS THIS SUSTAIANBLE PRACTIVE? Not to specify what part failed and allow such part to require entire machine with its motor, drum, sensors, timer, pc board, wiring, body, door, etc., to be dumbed in wastefill?

Dear Pradyumansinh,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards
IFB APPLIANCES

Dear Seetharam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Dear Seetharam,

Glad to know that your issue has been resolved and you are satisfied. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES