This washing machine is creating troubles since the day1.
I bought this bloody waste machine in 2017
With the troubles it created, we have changed most parts (luckily was under warranty till 2021). We have changed the drum, board, rubber (rubber was not covered under warranty and was changed only in 2021).
Recently, the machine started spitting smoke out and when it was diagnosed I was told that it was due to the rubber. They said it will be under warranty and had to change it by paying ~2.5k+590rs as Service Charge.
Now again, exactly after a year, the same issue of smoke is repeating and we are asked to change the same part again. I am not sure what is the quality of the spare material makes me wonder is IFB really a good brand.
Adding cherry to the top, the technician threw another bomb (this time nuclear), saying the bearing needs to be replaced along with the drum as well. Particularly to say the drum was replaced under warranty ~1.5years back.
I am seriously fed with this company and definitely this company has to be kicked out India for providing such substandard quality of products.
When I raise this to customer care, they are pushing to buy AMC stating machines will create problems and buying AMC could bring peace.
We have paid the 590rs to the technician, they said they will come back with rubber part spars in two days and fit it in the machine. It is been almost 10days and their company's number is not active to reach out - +91 [protected]/[protected].
Now I am feeling bad of spending 33k of my hard earned money over this waste machine that creates a maintenance of min. 5k a year.
I want IFB to interfere and Get this sorted out ASAP
IFB Industries customer support has been notified about the posted complaint.
Verified Support
May 09, 2022
IFB Industries Customer Care's response Dear Prabakaran,
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.
Regards,
IFB APPLIANCES
May 16, 2022
Updated by PS ArunPrabakaran Hello IFB,
This case was logged before 20 days approx.
There has 4 service technicians visits. They diagnosed and reported that the quality of the rubber sleeve changed before (last year) was not of that good quality and the replacement has be made last Friday only.
I have paid 1800/- for this in this current year and the last year I have paid Rs. ~2000+.
Ironically, the problem has not been resolved yet. The machine still continues to produce smoke after the spin.
I am seriously surprised because of the quality of spares & service IFB offers to Indian consumers.
Is IFB really thinking Indian customers are fools here to be managed with the way they can make huge profits?????
If yes, please pack your bags. May be customers could atleast choose other brands.
I am awaiting to hear from you.
Wondering what is the next step IFB is planning to do right now.
May be I should have asked for a machine replacement in the second year itself.
With regards,
P.S.ArunPrabakaran,
Verified Support
May 17, 2022
IFB Industries Customer Care's response Dear Prabakaran,
Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.
Regards,
IFB APPLIANCES
May 26, 2022
Updated by PS ArunPrabakaran Dear IFB,
I am more frustrated now.
After the recent visit, the machine has started giving an error Pr5.
Not sure what your team, brand, service and entire IFB population is doing here in this INDIA.
When I reach out to your service centers, customer cares, AMC is being pushed. Is that all the quality of product IFB maintains???
4 new problems in 3months. I am completely dissatisfied with your product and your company+service.
Well done... Get the bloody hell out of India.
We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.
Regards,
IFB APPLIANCES