IFB Industries Complaints & Reviews

We purchased the ifb ergo washing machine 4 years back. Now it stopped working. The technician from ifb visited and said that the motor has gone and the ifb has discontinued this model so the service can not be provided.

The technician also told us that ifb sent messages to the customers when the model was discontinued to exchange the machine with the new one for 30-40% discount but we did not get any such message.
br...

I baught the new wahing machine on 01st may '2017 from the day machine is not working condition 5 to 7 times service engineers are visited 6 to 7 times till now they didn't rectify the problem. Finally they agreed to replace the new machine (12/06/2017).

But till now no response. Many times called customer care on this issue. What is going on with ifb brand? I will never recommend this brand to any of my friends...

There is leak in washing machine and there is huge noise while operating. Washing machine is operational only for 2-4 months in a year only due to slow service. I would like to tell you that service boy is always in hest to offer warranty but they hardly turn out to service. We register our complaint and it takes 4-5 attempts to fix it. They close complaint before fixing and reason mentioned to complain is really irritating they say refused...

I lodge complain. Technician visited and told that some parts got damage and taken visit of rs 575/-. Few days later other person came and changed some parts and taken rs. 3, 036/-. But the same problem exists. I have tried to contact the technician but he did not respond. I think that all the parts he changed were not damaged the technician falsely changed those parts and fraudulently taken money
Problem is in other place. So i request...

Worst service... Forget anything else.. Purchased washing machine worth 38K 2 days back and since then I am being told of delivery and installation the very next day... 2 days passed by.. False promises.. This is just the beginning.. Wondering I made a wrong purchase or that's the level of service being offered in India...

Worst customer customer service from ifb, i have complained many times machine is under warranty once technician came and told that drum need to be replace and it will come from company then local customer support person delaying from 1 month saying tommorow tommorow.
ticket nos. [protected], [protected], any many more...

Ur service man came my house he said touchpad is not working so need replace. Ok replace them i told it not have spares so i need 10 days timing, i'm said ok then few weeks after, i go directly tirupur service centre im ask how much cost of spare price she said to me 474rups after few days cae service man he repaired ask 900 rups
Im ask why this different amt? After i spoke with ur customer care she given tirupur service phone number...

Hi,
This is another way to raise this complain than the play which i am facing through cusomer care and the ifb emplyees.
Problem is simple that the door wood rubbur has to be changed for washing machine. (Flame was come when raised the first complaint)
Instead of the rectification getting harrassed with different reasons and replacement scheme with new wm of ifb!! Though this wm purchanged in 2010....

I complained about my washing machine for door not locking, with ticket number [protected] dated 05 th june 2017. A technician attended and took a cheque from me for an amount of rs 3105 for annual maintenance contact, and said a part to be changed for my complaint. After waiting for one more week i called back and the technician said, he received the part from the company and he will replace it within 24 hours. Again i waited for ten days...

We have booked an amc with srivarshini enterprises, surampatti nall road, marappa gounder 3rd street, erode. Mob:[protected], [protected].

Amc serial no:[protected]. Date of bill:26.10.2015. Amc validity from 26.10.2015 to 26.10.2017. Payment made for 2 years amc rs3591.

But when contacted amc service, my machine, they said my machine is out of warranty. No proper response from customer care. Machine is good but...

I have purchased one washing machine through flipkart vide inv no-foysfo[protected] dt june 19, 2017 (Mobile no [protected]). The engineer installed the machinery after 3 days. Now the machine is leaking the bottom. I complain the same on friday and the ticket no is [protected] but till no engineer has come. The machine model is washing mi/p6858. The service of ifb is highly dis satisfactory. Even in the numbers provided by customer care...

This is not the first time i m facing same problem. Everytime when my washing machine gives me a trouble (It happens 8-12 times a year) the crew of the service centre show me the hight of their carelessness towards their duties. Now i'm up with the ifb products and the poor quality of the service centres. I'd suggest everyone not too purchase the products of ifb....

Hi all,

I was purchased executive plus 8.5 kg washing machine on[protected] at ifb point gachibowli, i was informed like their will be delievery and demo with in 24 hours once i pay the amount.

Its almost[protected] till technician dint call me or reach me out for any demo. All these days i was trying to reach customer care, franchise, dealer response was like will send in couple hours thats it. Its so frustated...

Please note that i had raised a complaint (No : [protected]) on 14th june 17 with the toll free number for my dryer which switches off as soon as it is started and also trips the circuit. The service center called and said that they could service only between 12 and 6pm. Being working people we requested if it can happen any earlier than 12 pm or later than 7pm, they refused stating paperwork. They also promised to come on saturday, which...

I have a registered a complaint regarding my senator 6 kg washing machine on 15jun2017.
Complaint no.-[protected].
A technician came the next day and said machine is not able to take water and some pat (Valve/coil) needs to be replaced and the same would be done maximum by 19jun2017.
But till today no one has turned up. Everytime i call the customer care or even the service centre i am just given a new time as to when...

I am frequently calling on your customer care number but i am not getting any response. After 3 - 4 complaint i have got a call from your technician. He has come at my place without tools. So he has gone. Then again i have logged complaint after 15 days he has come and change a part of washing machine but still it was not working. He had got a payment of 1800/-. Now again after 1 month he comes with motor and change it and charged 6700/-...

Ticket number - [protected] dated 17.06 2017. Please refer my mail dated 12.06.2017 regarding the complaint not resolved. First ticket number issued to me was [protected] dated 24.05.2017 (Status complaint not resolved) and then next ticket number [protected] dated 26.05.2017 (Status complaint not resolved) and current ticket number issued to me is [protected] dated 17.06.2017. My contention is why ifb kept on changing the ticket number abruptly...

I was purchased ifb senorita aqua 6.5kg washing machine on[protected] at sonovision, nellore, a. P. On[protected], i was booked 1st service for my washing machine vide complaint no.[protected], then on[protected] the service person came, simply run the machine, cleaned the drain pump line bottom filter and he told that service is completed.
Is it servicing? If it the servicing it is not at all useful for the customers. After 2 1/2...

Complaint no[protected] dated 8th may 2017. The technitian attended the complain on 12th may after nearly four days. After checking the machine he said the machine requires some part replacement and he'll be back with the same, today its more than a month and no one has turned up. On 14thjune i called the customer care and revived the complaint. Today it's 7 days and so far i have not even received a call from the service centre to attend...

It is never resolved
Not sure how did you called that this problem is resolved
Below is the sequence of events that happened
1. After the complaint in consumer forum engineer came in. The complaint raised with ifb was closed without even visiting
2. He said shock absorber is the problem and need to be replaced
3. After 3 days, he came up with shock absorber and replaced it. But the issue still presistbr...