Our washing machine once suddenly stopped (One month back) as the internal board got short off due to electricity fluctuation and the clothes got stuck in the drum as the door got locked. On the same day we made a call to customer care and registered a ticket for the same. We received the service after 2 - 3 days from the ifb technician who in turn broked the front door and did not turn up till date.
We are from then continuously calling the customer care to service our machine with new front door and pci board. But the authorised person to whom i had a conversation said the product is outdated and forced us to go for new washing machine.
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jul 13, 2017
IFB Industries Customer Care's response Dear Sir,
Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
Jul 17, 2017
Updated by minpan I have still not received any support from the company.. Kindly take this on priority.. It is one of my bad experience where company is not immediate in solving customer grievances.
Jul 20, 2017
Updated by minpan I am still awaiting for the service from the company.
Verified Support
Jul 22, 2017
IFB Industries Customer Care's response Dear Sir,
We regret the inconvenience caused to you. However, we apologize, we do not have spare part available to fix your washing machine as it is a non serviceable part .
You can however exchange your machine at a good price by availing our exchange offer. For more details please visit our website http://www.ifbappliances.com/exchange.html
Regards,
IFB APPLIANCES
Jul 25, 2017
Updated by minpan As per the service given to me by the IFB company technician named Mr Felix 3-4 days back, who checked the washing machine and found out that the PCB board is damaged and also the front door need to be replaced as the same was broken by the earlier technician of the IFB company.He also said that i need to bear a total cost of serviceable part amounting to Rs 8000/- (including the cost of front door).
When i informed him that the i will not bear the cost of the front door which was broken by the earlier company technician, he replied that it is one of the company's professional practice to broke the door of the machine without which they cannot check the exact problem in the machine and i have to bear the entire cost.
Just to remind the company, 2 months back when i called the customer care and asked for service no one responded and ready to issue a ticket, giving a reason that the system is down so the ticket number will be messaged which was not delivered.Even in the last week of this month (JULY 2017) when i contacted the customer care the same reply was given and no message is yet delivered.
In the past 2 month, when i asked for service, a company technician who was sent to us 2-3 days later who just broked the front door and didn't turn up again for the service.Meantime i asked one of my friend who was knowing one of the ex technician of the IFB Company who dismantle the machine without even touching the front door and told the exact problem in the machine in a very professional manner but was unable to give service as he has no serviceable part.
Though i am a paid service customer (warranty on the machine has lapsed), but i was made to wait for nearly 2 months, who was recently offered to go for exchange of the machine inspite of having a serviceable part after lodging a complaint in indian consumer complaint forum. And now they are asking me to bear a cost of serviceable part amounting to Rs 8000/- including the cost of front door?
Kindly look into the matter and charge me a reasonable cost on the serviceable part.
Regards
Sadiq Shaikh
Mob No: [protected] / [protected]
Jul 25, 2017
Updated by minpan Kindly note i mean to say spare part instead of serviceable part.
Verified Support
Jul 29, 2017
IFB Industries Customer Care's response Dear Sadiq,
We regret the inconvenience caused to you. However, we apologize, we do not have spare part available to fix your washing machine as it is a non serviceable part .
You can however exchange your machine at a good price by availing our exchange offer. For more details please visit our website http://www.ifbappliances.com/exchange.html
Regards,
IFB APPLIANCES
Aug 06, 2017
Updated by minpan Hi,
If the company has no spare parts to fix the machine, i would like to know on what basis you made an estimate that i would need to bear a cost of Rs 8000?(inclusive of Front door and PCB Board cost). It means that you'll have the spare parts available but focuses on increasing the sales.
Kindly look into the matter and revert me back what had you'll decided.
Regards
Sadiq Shaikh
Mob No [protected]
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Regards,
IFB APPLIANCES