IFB Industries Complaints & Reviews

I am owner of Maxidry 550 still under warranty period. It developed problem on 01 JULY 2017 and I registered a complaint vide ticket no[protected]. You may please note the following-
1. Till today (04 JULY) no one has come to attend the complaint.
2. Your call centre is totally inefficient. One has to wait 15 to 16 minutes to speak to them but without any result. Sometime they dont even respond. What is happening.
Please help.
Lt. Gen. S. C. Chopra
A-74, Sector - 21, Noida -201301
Mob. [protected]

I have Purchased new Front Load Automatic 6.5Kg Washing Machine from Flipkart. Ticket No. [protected].

The service engineer Mr. Santhosh (Mob No. [protected]) had came for Installation & Demo and asking for Rs. 850 for first time cleaning and Rs. 700 for 2 bottles of liquid and no bills for him.

He was very roude & scolding on us and not done the complete installation. Took the bar code sticker and went.

Then I called customer care No and Highlighted this to Mr. Senthil ([protected]) and he had committed to send different engineer and take some action on Mr. Santhosh. But so far no feedback and no other technician had come.

Being a professional company like IFB, is this behavior of Mr. Santosh & Mr. Senthil is acceptable. Now I am afraid to buy any other products from IFB and I wont recommend the IFB products to any of my friends or relatives. I am really felt bad because of these 2 people behavior. Its spoiling the image of IFB in society. Please take some serious actions on these 2 unprofessional guys anful.d do the need

IFB should seriously work on the their customer care and escalation matrix.
I don;t have client number. All the time, I provide my mobile number to customer care executive for inventory. I don't keep the record of all complain made in last 34 months.

With lot of hope, I purchased new front loading washing machine... But I have faced the problem with its operation in every quarter after 6 months of its smooth operation.

Everytime, technician comes to tries to sell of DESCALE power worth of 320 Rs
One technician told to purchase IFB filter so that you don't need to use DESCALE power often. I installed that too worth of 2500 Rs.
Also, I spend 350 Rs for belt which was loosen and had to replace.

In last 15 days, I launched complained twice,
Both time 24 Hrs TAT is violated. Technician attended us on 4th day after registering complain.
Both time, technician offered to use DESCALE power worth of 320 Rs
Last time, I was asked to replace belt which is stepping down from rotating spindle.

25K worth of appliance and I spend 5K for its maintenance in last 34 months. Is this a good deal?

Please find out my complain/ticket numbers from my mobile [protected]

I have bought this IFB washing machine in year of 2015 (IFB aqua - energie (TL65RDS) from 2016 onwards i started facing lot of issues with this machine in 2016 itself a CP (button part of machine ) stopped working on complaining same the technician arrived within 2 days & just checked & charged rs .500 only for touching the machine .when asked for replacement he said parts are not available it will take 1 week or more to get the same after replacing the CP part of machine which arrived after 10 days of complaining again stopped working in 6 months such a bad quality of machine parts are been provided By IFB. on talking with company they keep on giving different numbers to call on talk also in washing machine which needs to have water proof screws are all placed with metal screws letting them to rust & spoil the machine & at the second time of replacement where the technician is unable to remove the screw due to rusting issue he is suggesting to break a certain part of machine on arguing he is confirming machine will still after breaking a part but not ready to take any responsibility on the same
i have never Ever dealed with such problem with any of the electronic supplying company
i clearly suggest IFB to improve their quality of product & service to retain their name in the market which is badly spoiled bcoz of it
also i want to make a point customer care & Technician of IFB doesn't have a manner to speak they are rude

Hello sir,
It's been more than 2 days Since I have bought the IFB SENORITA FRONT LOADED WASHING MACHINE. I called him on first dayand belive me he was Not very cooperative and this is spoiling the good name of your company.
Your dealer is from Solapur, Maharashtra
This is not good for your costumers.
I humbly request you to take a strict action
He is not even reciving my call.

Ifb is the worst company i have come across in terms of their poor customer service and slow response to service request or better put non existant service. I used to own a IFB washing machine and dealt with this company for about 7 years, every time i made a request for a repair nothing happened it took them days sometimes weeks to comply. The only way i could get an engineer to come was to go to the top and speak to the head man Mr Silas then i would get an engineer and the complaint would be resolved. Their customer service and attitude of staff is rubbish, like robots, seem to be reading of a script with very little common sense or experience of dealing with customers. I got so fed up that in the end i got rid of the washing machine and bought a different brand and dont have these problems.

Unfortunately i still have a IFB dryer, and have made a complaint and been waiting for service since 19th June 2017. Must have made at least 20 phone calls but no joy even after speaking to supervisor and managers. Same parrot fashion response "im so sorry" but nothing happens. 1st July finally rang Mr Silas but this tim he was also very unhelpful telling me to use the dryer anyway although i explained the problem and saying he would send some one Monday. Thats the whole weekend, complaint made 19th june 2017 now 2nd July 2017, how long does it take for service. My advice to all potential customers - DONT BUY IFB PRODUCTS. PRODDUTS ARE NOT THE BEST AND SERVICE AND CUSTOMER CARE ARE NON EXISTANT. If i had the money to change my dryer to another brand i would and never have to deal with IFB again.

I purchased a grill microwave owen of this company as i had a small function in my house so i had to make grilled chicken and paneer so i needed for that. After purchasing i called up their customer service for demonstration so i can learn how to make dishes on that party and i am absolutely unsatisfied with their worst service till now its been 5 days and none of their engineers came to demonstrate. After calling the customer care again you will hearing the same thing that he will visit in 24 hours. Now coz of their poor service i couldn't enjoy my party and i am returning their **** product to the e commerce website where i purchased from. I advise everyone not to buy any products of this company and should go for bajaj, samsung etc which. are reputed companies. Also i want to get an strict action taken against them by consumer court.

I have raised a complain [protected] on 27th june for my ifb washing machine not functional. Till date no one bothered to visit and check the problem. The machine is under warranty (4 years). Getting fed up of calling customer care, they give one or the other excuses like your mobile was not reachable or will come surely by today.in the name of free service till date these ifb just looted us by selling unwanted products and when it comes to the actual need (Machine is not working) no one is visiting the site yet.in a nuclear family with 9 months kid the essential item (Washing machine) is not functional for almost a week, are not ifb responsible for his liabilities and product warranty contract. Please take some serious steps and escalate the matter to higher authority.

Sir,

I have purchased a Washing machine vide product name IFB F.A. SDG 7.0 K.G. AQUA Sr. No.[protected] from your authorized dealer M/s. Shivam, 2, Red Cross Bhavan, Station Road, Navsari on 14/6/2017. The machine is working satisfactorily. However, there is a leakage from the bootm of the machine. Hence, send your service engineer for detail check up.

Regards,

Indira Nihalani

Hi,
Today is worst day that I got the Damaged Washing Machine of IFB 7KG Elite Aqua SX from Vivek's showroom.

The product delivered without any seal and we were shocked to see that the top of the machine is cracked.

Please register this as high priority complaint and replace the machine as soon as possible.

We have one IFB washing machine and its warranty is completed. But when it is in warranty no executive told to us that we can extend the warranty. now the machine is under complaint and executive asked us to pay rs.6000 for renewal of warranty and for repair. As this is not our mistake. we don't know that there is a system of warranty extension. If we know we used to extend the warranty. After raising complaints also the Kakinada team were not responding and they wantedly closing the complaints that customer is not available. MAIN THING HERE IS THAT the executive Mr. Chandu argued with my wife when he came to rectify the complaint and said that I will see how your people will do the repair without paying rs.6000. This shows how the IFB EXECUTIVE behaves with ladies.

I had bought IFB washing machine and water is leaking from the bottom of the machine. Their technician visited and said that a pipe has to be installed and it has been almost a month and they keep on saying the spare part will arrive tomorrow and tomorrow but their tomorrow never came. They said that they discontinued the model but also they discontinued the service? They have the worst service than any other company I had ever seen.

I have complaint the technician came and said that circuit is gone, next day he came installed the machine part worth 1045 and took service charges of 580. After he went we tried to start machine it dint start. The problem is not resolved. And he charged i think simple replaced the part the problem is different. My ticket no is [protected].

I have been complaining regarding the same problem in the washing machine since 12th of this month june. Till date today the 28th.

Dates and complaint nos are-
12/6/2017 — no= [protected]

20/6/2017 — no= [protected]

23/6/2017 — no= [protected]

I have an amc with you for 2 years.
Now every time it so happens that your people take nothing less than a y and practically begging them to send a knowledgeable technician to repair it
But
All i get to listen from your customer care is that they are sorry for the trouble and are escalating the issue but no one comes to attend and rectify the problem.
It makes me feel sad and somewhat cheated to think that why i purchased this product and worse why i always take the amc.
Sir, can this problem be resolved or i need to take some other channel to escalate the issue.
Please if this can be resolved kindly get in touch and do the needfull..
Regards

महोदय
मी दिलीप जानकर रा.सातारा (मोबाईल नं . ९८८१९९५८७२) आपल्या आय एफ बी कंपनीची वॉशिंग मशीन खरेदी केली असून सदर मशीन सुरु असून वॉशिंग पावडर घेत नाही फक्त पाणी घेऊन कपडे साफ केली जातात व काही वेळेस मधेच बंद पडते याबाबतची तक्रार मी सातारा येथील राज सर्विसेस यांना दि १०/०६/२०१७ रोजी समक्ष जाऊन सांगितली तेव्हा त्यांनी २ दिवसात मॅकनिक येऊन तुमच्या मशीनची अडचण दूर करतील असे सांगितले दि १९/०६/२०१७ पर्यंत सदर मॅकनिक न आलेने त्या दिनांकास पुन्हा मी सातारा येथील राज सर्विसेस यांचेकडे गेलो व आपला मॅकनिक न आलेचे सांगितले त्यावर त्यांनी आज पाठवतो असे सांगितले त्यांना मी माझी लेखी तक्रार नोंद करा अशी विनंती केली सदर लेखी तक्रार नोंद करणेस टाळाटाळ करून मला अंदाजे २ तास बसवून नंतर लेखी तक्रार घेतली व मॅकनिक २ दिवसात मॅकनिक येऊन तुमच्या मशीनची अडचण दूर करतील असे सांगितले त्यावर डी./०६/२०१७ रोजी दुपारी १.०० वाजता मॅकनिक यांचा मला फोन आला व दुपारी येतो असे सांगितले त्यानंतर मॅकनिक काही आलेच नाहीत मी त्यांना फोन केला असता आज येतो उद्या येतो असे उत्तर देऊन मॅकनिक आलाच नाही त्यानंतर मी सोमवार दि २६/०६/२०१७ रोजी राज सर्विसेस येथे जाऊन मालक यांना समक्ष माझी सविस्तर अडचण सांगितली मला आज मॅकनिक पाठवा कारण पुन्हा मी बाहेरगावी जाणार आहे त्यावर ते मॅकनिकला पाठवतो असे म्हणाले परंतु अदयाप मॅकनिक पाठवला नाही. (याबाबत माझ्याकडे मोबाईल फोन रेकॉर्ड आहे )
तरी सातारा येथील राज सर्विसेस यांची ग्राहक सेवा योग्य नसून ग्राहकांना जाणीव पूर्वक मानसिक त्रास देणारी आहे याबाबत आपले मार्फत त्यांचे ऐवजी सातारा येथे दुसरे सेवा केंद्र सुरु करून सातारा येथील राज सर्विसेस यांचेकडून आपल्या कंपनीची होणारी बदनामी थांबवावी .
धन्यवाद

We purchased the ifb ergo washing machine 4 years back. Now it stopped working. The technician from ifb visited and said that the motor has gone and the ifb has discontinued this model so the service can not be provided.

The technician also told us that ifb sent messages to the customers when the model was discontinued to exchange the machine with the new one for 30-40% discount but we did not get any such message.

We registered a complaint at ifb website but did not get any response

I baught the new wahing machine on 01st may '2017 from the day machine is not working condition 5 to 7 times service engineers are visited 6 to 7 times till now they didn't rectify the problem. Finally they agreed to replace the new machine (12/06/2017).

But till now no response. Many times called customer care on this issue. What is going on with ifb brand? I will never recommend this brand to any of my friends

There is leak in washing machine and there is huge noise while operating. Washing machine is operational only for 2-4 months in a year only due to slow service. I would like to tell you that service boy is always in hest to offer warranty but they hardly turn out to service. We register our complaint and it takes 4-5 attempts to fix it. They close complaint before fixing and reason mentioned to complain is really irritating they say refused to take service and close the complaint. We call and register our complain and they close it without service. We asked them to replace body but they refused to do so we offered them to pay for it and no one is turning out stand to service. When we asked to purchase new products of ifb they advice us not to buy as they can't service.

I lodge complain. Technician visited and told that some parts got damage and taken visit of rs 575/-. Few days later other person came and changed some parts and taken rs. 3, 036/-. But the same problem exists. I have tried to contact the technician but he did not respond. I think that all the parts he changed were not damaged the technician falsely changed those parts and fraudulently taken money
Problem is in other place. So i request you to refund the entire money he has taken and also request you to repair my washing machine immediately because i am facing this problem since long. My mail is. [protected]@gmail.com. Mobile. [protected] / [protected].

Worst service... Forget anything else.. Purchased washing machine worth 38K 2 days back and since then I am being told of delivery and installation the very next day... 2 days passed by.. False promises.. This is just the beginning.. Wondering I made a wrong purchase or that's the level of service being offered in India