IFB Industries Complaints & Reviews

I had bought IFB washing machine and water is leaking from the bottom of the machine. Their technician visited and said that a pipe has to be installed and it has been almost a month and they keep on saying the spare part will arrive tomorrow and tomorrow but their tomorrow never came. They said that they discontinued the model but also they discontinued the service? They have the worst service than any other company I had ever seen.

I have complaint the technician came and said that circuit is gone, next day he came installed the machine part worth 1045 and took service charges of 580. After he went we tried to start machine it dint start. The problem is not resolved. And he charged i think simple replaced the part the problem is different. My ticket no is [protected].

I have been complaining regarding the same problem in the washing machine since 12th of this month june. Till date today the 28th.

Dates and complaint nos are-
12/6/2017 — no= [protected]

20/6/2017 — no= [protected]

23/6/2017 — no= [protected]

I have an amc with you for 2 years.
Now every time it so happens that your people take nothing less than a y and practically begging them to send a knowledgeable technician to repair it
But
All i get to listen from your customer care is that they are sorry for the trouble and are escalating the issue but no one comes to attend and rectify the problem.
It makes me feel sad and somewhat cheated to think that why i purchased this product and worse why i always take the amc.
Sir, can this problem be resolved or i need to take some other channel to escalate the issue.
Please if this can be resolved kindly get in touch and do the needfull..
Regards

महोदय
मी दिलीप जानकर रा.सातारा (मोबाईल नं . ९८८१९९५८७२) आपल्या आय एफ बी कंपनीची वॉशिंग मशीन खरेदी केली असून सदर मशीन सुरु असून वॉशिंग पावडर घेत नाही फक्त पाणी घेऊन कपडे साफ केली जातात व काही वेळेस मधेच बंद पडते याबाबतची तक्रार मी सातारा येथील राज सर्विसेस यांना दि १०/०६/२०१७ रोजी समक्ष जाऊन सांगितली तेव्हा त्यांनी २ दिवसात मॅकनिक येऊन तुमच्या मशीनची अडचण दूर करतील असे सांगितले दि १९/०६/२०१७ पर्यंत सदर मॅकनिक न आलेने त्या दिनांकास पुन्हा मी सातारा येथील राज सर्विसेस यांचेकडे गेलो व आपला मॅकनिक न आलेचे सांगितले त्यावर त्यांनी आज पाठवतो असे सांगितले त्यांना मी माझी लेखी तक्रार नोंद करा अशी विनंती केली सदर लेखी तक्रार नोंद करणेस टाळाटाळ करून मला अंदाजे २ तास बसवून नंतर लेखी तक्रार घेतली व मॅकनिक २ दिवसात मॅकनिक येऊन तुमच्या मशीनची अडचण दूर करतील असे सांगितले त्यावर डी./०६/२०१७ रोजी दुपारी १.०० वाजता मॅकनिक यांचा मला फोन आला व दुपारी येतो असे सांगितले त्यानंतर मॅकनिक काही आलेच नाहीत मी त्यांना फोन केला असता आज येतो उद्या येतो असे उत्तर देऊन मॅकनिक आलाच नाही त्यानंतर मी सोमवार दि २६/०६/२०१७ रोजी राज सर्विसेस येथे जाऊन मालक यांना समक्ष माझी सविस्तर अडचण सांगितली मला आज मॅकनिक पाठवा कारण पुन्हा मी बाहेरगावी जाणार आहे त्यावर ते मॅकनिकला पाठवतो असे म्हणाले परंतु अदयाप मॅकनिक पाठवला नाही. (याबाबत माझ्याकडे मोबाईल फोन रेकॉर्ड आहे )
तरी सातारा येथील राज सर्विसेस यांची ग्राहक सेवा योग्य नसून ग्राहकांना जाणीव पूर्वक मानसिक त्रास देणारी आहे याबाबत आपले मार्फत त्यांचे ऐवजी सातारा येथे दुसरे सेवा केंद्र सुरु करून सातारा येथील राज सर्विसेस यांचेकडून आपल्या कंपनीची होणारी बदनामी थांबवावी .
धन्यवाद

We purchased the ifb ergo washing machine 4 years back. Now it stopped working. The technician from ifb visited and said that the motor has gone and the ifb has discontinued this model so the service can not be provided.

The technician also told us that ifb sent messages to the customers when the model was discontinued to exchange the machine with the new one for 30-40% discount but we did not get any such message.

We registered a complaint at ifb website but did not get any response

I baught the new wahing machine on 01st may '2017 from the day machine is not working condition 5 to 7 times service engineers are visited 6 to 7 times till now they didn't rectify the problem. Finally they agreed to replace the new machine (12/06/2017).

But till now no response. Many times called customer care on this issue. What is going on with ifb brand? I will never recommend this brand to any of my friends

There is leak in washing machine and there is huge noise while operating. Washing machine is operational only for 2-4 months in a year only due to slow service. I would like to tell you that service boy is always in hest to offer warranty but they hardly turn out to service. We register our complaint and it takes 4-5 attempts to fix it. They close complaint before fixing and reason mentioned to complain is really irritating they say refused to take service and close the complaint. We call and register our complain and they close it without service. We asked them to replace body but they refused to do so we offered them to pay for it and no one is turning out stand to service. When we asked to purchase new products of ifb they advice us not to buy as they can't service.

I lodge complain. Technician visited and told that some parts got damage and taken visit of rs 575/-. Few days later other person came and changed some parts and taken rs. 3, 036/-. But the same problem exists. I have tried to contact the technician but he did not respond. I think that all the parts he changed were not damaged the technician falsely changed those parts and fraudulently taken money
Problem is in other place. So i request you to refund the entire money he has taken and also request you to repair my washing machine immediately because i am facing this problem since long. My mail is. [protected]@gmail.com. Mobile. [protected] / [protected].

Worst service... Forget anything else.. Purchased washing machine worth 38K 2 days back and since then I am being told of delivery and installation the very next day... 2 days passed by.. False promises.. This is just the beginning.. Wondering I made a wrong purchase or that's the level of service being offered in India

Worst customer customer service from ifb, i have complained many times machine is under warranty once technician came and told that drum need to be replace and it will come from company then local customer support person delaying from 1 month saying tommorow tommorow.
ticket nos. [protected], [protected], any many more

Ur service man came my house he said touchpad is not working so need replace. Ok replace them i told it not have spares so i need 10 days timing, i'm said ok then few weeks after, i go directly tirupur service centre im ask how much cost of spare price she said to me 474rups after few days cae service man he repaired ask 900 rups
Im ask why this different amt? After i spoke with ur customer care she given tirupur service phone number i called ask how much he said then after spare price is680rupes & service charge575 rups totally 1256 rups i gave, this not like cheating? Customer care care also not have spares prices how can we trust, ifb service like cheating, i can still doubt abt how much cost of spare, thanks
Senthilkumar
Tirupur
Mobile [protected]

Hi,
This is another way to raise this complain than the play which i am facing through cusomer care and the ifb emplyees.
Problem is simple that the door wood rubbur has to be changed for washing machine. (Flame was come when raised the first complaint)
Instead of the rectification getting harrassed with different reasons and replacement scheme with new wm of ifb!! Though this wm purchanged in 2010.

I complained about my washing machine for door not locking, with ticket number [protected] dated 05 th june 2017. A technician attended and took a cheque from me for an amount of rs 3105 for annual maintenance contact, and said a part to be changed for my complaint. After waiting for one more week i called back and the technician said, he received the part from the company and he will replace it within 24 hours. Again i waited for ten days more, but no response from the technician and phone is switched off. Then again i complained with ticket number [protected] dated 21 st june 2017. Till date no response for the above ticket, no person contacted either. It is causing very inconvenient for me

I am regret to say very poor customer care from ifb. It was happened previously also for me. Why it was happening with ifb? Is it the problem with the local authorized service center or with the company?
Please resolve the problem as soon as possible.
Thank you.

We have booked an amc with srivarshini enterprises, surampatti nall road, marappa gounder 3rd street, erode. Mob:[protected], [protected].

Amc serial no:[protected]. Date of bill:26.10.2015. Amc validity from 26.10.2015 to 26.10.2017. Payment made for 2 years amc rs3591.

But when contacted amc service, my machine, they said my machine is out of warranty. No proper response from customer care. Machine is good but service & response is very bad.

Again i made amc (S. No [protected]) with another ifb dealer on[protected] for two years amc by paying rs 4025/. This amc is updated in ifb database.

Now my machine faulty. Please let me know who will attend this service.

We made new amc even though previous amc is still in service. We have attached both amc papers for your reference.

Customer care is telling that my machine is out of warranty eventhough my previous amc validity is upto 26.10.2017 which is very bad experience with ifb.

Thanks & regards,

K. P. Ramaswamy,
126, chinnamuthu main st,
E. K. Valasu, erode-638011,
Mobile:[protected].
Email id: [protected]@gmail.com

I have purchased one washing machine through flipkart vide inv no-foysfo[protected] dt june 19, 2017 (Mobile no [protected]). The engineer installed the machinery after 3 days. Now the machine is leaking the bottom. I complain the same on friday and the ticket no is [protected] but till no engineer has come. The machine model is washing mi/p6858. The service of ifb is highly dis satisfactory. Even in the numbers provided by customer care [protected] and [protected] are not picking up the phone and the reply is satisfactory. Please look into the matter and resolve the issue asap and i also suggest to improve you service a lot. I first experience with ifb is not good.

This is not the first time i m facing same problem. Everytime when my washing machine gives me a trouble (It happens 8-12 times a year) the crew of the service centre show me the hight of their carelessness towards their duties. Now i'm up with the ifb products and the poor quality of the service centres. I'd suggest everyone not too purchase the products​ of ifb.

Hi all,

I was purchased executive plus 8.5 kg washing machine on[protected] at ifb point gachibowli, i was informed like their will be delievery and demo with in 24 hours once i pay the amount.

Its almost[protected] till technician dint call me or reach me out for any demo. All these days i was trying to reach customer care, franchise, dealer response was like will send in couple hours thats it. Its so frustated these people atleast dont have proper communication among them and troubling customers and irritating them.

After regorus followup with dealer, franchise and customer care finally technican visited around 10pm dated[protected] and didnt bring stand and cover with him which was again communication among them. They informed like they will bring on next day early hours[protected]. Should wait and see what these people going to torture me for this cover and stand.

Its very bad customer services ifb provide to their customers.

Regards,
Raj
[protected]

Please note that i had raised a complaint (No : [protected]) on 14th june 17 with the toll free number for my dryer which switches off as soon as it is started and also trips the circuit. The service center called and said that they could service only between 12 and 6pm. Being working people we requested if it can happen any earlier than 12 pm or later than 7pm, they refused stating paperwork. They also promised to come on saturday, which we readily agreed.
However, neither did anyone call nor come to our house. They did not even take our calls all through till 21st june 17.
Dejected with the way we were treated we filed another complaint (No: [protected]) on 22nd june 17. The same service center called and said that now they would come at 7 pm on 22nd june. However again they did not turn up nor call back. I dont know what to do

I have a registered a complaint regarding my senator 6 kg washing machine on 15jun2017.
Complaint no.-[protected].
A technician came the next day and said machine is not able to take water and some pat (Valve/coil) needs to be replaced and the same would be done maximum by 19jun2017.
But till today no one has turned up. Everytime i call the customer care or even the service centre i am just given a new time as to when the service will be done. Morning they say technician will come in afternoon, if i call in afternoon they say he will come in evening.
No proper answer is given neither is service... Only excuses and a new date and time.

I am frequently calling on your customer care number but i am not getting any response. After 3 - 4 complaint i have got a call from your technician. He has come at my place without tools. So he has gone. Then again i have logged complaint after 15 days he has come and change a part of washing machine but still it was not working. He had got a payment of 1800/-. Now again after 1 month he comes with motor and change it and charged 6700/- but machine was not working so my wife has not given any amount while machine was working smoothly before the service. There was issue with dryer only so there should not be any problem by motor but as per technician motor is not working.

Now i have been much puzzled with your product. We are struggling from june 2016 but till today we have not got the solution./ response.
If company need any legal notice from the customer then we shall follow the legal formalities. Because we are facing many issues just due to this machine.