IFB Industries Complaints & Reviews

Hello,

I had filed my first complaint under ticket number - [protected] and was promised help via a technician. But, no one has arrived till date leaving me highly disappointed.

Every day i call you folks and you say that technician is coming, but no one comes to check the ac. Moreover, a few months back the ac showed similar issues and then too, the technician arrived really late. And again, the ac has stopped cooling.

Why the hell am i being exploited like this??? Where is your technician??? You canceled my complaint on your own. I am going to reach out to the highest authority and file a complaint with consumer court no matter how much i have to spend for it. Better solve this issue or face consequences.

I bought a microwave from ifb and called customer care several times for demo and installation. Executive says that complaint is registered and you will get confirmation message and get call from engineer. But we dint received any confirmation message. We call customer care service again and he said call is not registered and i will register your call. Again happened the same. This happened around 5 times. Finally call was registered but no one came for demo as promised that they will provide demo in 48 hrs.
I want to return this product and want my money back.

Thanks,
Sweta
[protected]

Complaint ticket no - [protected]. Feeling very much torturous and inhuman attitude extended to me by ifb. Complaint has not been resolved till date despite my repeated request made to customer care and service centre and sent my feedback as "no" upon [protected]. Ms. Prachi is not picking my phone. Wondering why people should buy ifb products if their services are so poor. Washing machine is an household item and being used everyday. Moreover earlier complain ticket number was [protected] and it was abruptly closed and new ticket number issued to me as [protected]. Please resolve my complaint immediately. This is sincere request to ifb people to look into the matter and help me to get relieved from mental agony being faced due to not resolving my complain. The technician visited my house could not diagnose the actual fault. Please send some appropriate technician who can gauge the fault and repair the machine.

Since the washing machine was purchased from pai international indranagar, i called them for repair,. Technicians came opened everything and left it telling they will get some spare parts. It is being two weeks that they didn't turn up inspire of calling daily. All the machine parts are opened and scattered all over the room in a very pathetic condition. Please take it yo seriously and do the needful.
Thanks,
Prabha

During running time automatically stopped and heavy noise is coming during running time.
Heavy vibration is coming during running time.
more time was taking for washing and time not working properly.
More water consumption during running the machine and vibrating more.
Display of timer not proper.

While spinning, drum is producing big sound and machine vibrates a lot. At start it goes well, but when it completes the cycle, at the end drum produces sound and machine vibrates.

Dear ifb,

This is ‘now frustrated dejected pissed off and past happy customer’ from visakhapatnam using ifb washing machine elena dx since last 5-6 years. I have registered a complaint (Compliant no: [protected]) on 22nd may 2017 that my washing machine is not working. They have sent a technician on 23rd may, the technician inspected the machine and informed me that ‘pump motor’ needs to be replaced. Later during the conversation, he suggested me to take amc for two years. I agreed for the same and paid a total of 4780/- (4255/- for amc charges + 525/- as service fee). He said he will replace the pump motor within a week. On 24th may, i received a text message from ifb saying that my complaint was closed. Without replacing the pump motor, how can the ticket be closed?
After that, 2 weeks passed and the technician did not turn up to replace the pump motor. I again called ifb call centre on monday i. E., 5th june 2017 to inquire about the status of my complaint. They generated another complaint number [protected]. Another technician (Not the one who visited earlier) came to replace the pump motor and while he was inspecting the machine, he said the rubber is faulty and it needs to be replaced. He did not replace the pump motor and said he will come back on tuesday to replace both pump motor and rubber. I waited for him on tuesday, he did not turn up. I called ifb call center again on wednesday i. E., 7th june to inquire about the status. They said they will escalate the issue and will send the technician by wednesday evening, which did not happen. During this conversation, the ifb customer executive said that the amc charge is only 3700/-. On thursday i. E., 8th june 2017, the technician came along with pump motor and rubber. During this inspection, he said the clamps are faulty and the cabinet needs to be changed which is not covered in amc. Do i look like a fool to you? Can’t you identify all the problems during your first visit? It’s been almost 18 days and my problem is not yet rectified. Some manager named jyoti babu called me and the solution that he provided was to return back the 4255/- amc charges to me. Is that a proper solution? Now, i have the following questions/ points for you
1) why dint you identify all the problems during first visit itself?

2) why wasted 18 days of my time without resolving the issue?

3) when the amc charge is only 3700/-, why was i charged 4255/-? This is direct cheating of customer.

4) what is the service charge of 500/- paid for? To identify the problem with the machine, right? Which means ifb technicians have not done their job sincerely and troubling customers.

5) ifb doesn’t respect customers as they do not want to provide a solution; instead they simply want to return 4255/- amc charges.

I have referred more than 50 of my friends to ifb in the past 5-6 years. I have lost all the good will that i had on ifb. If ifb continues the same service centre in visakhapatnam, ifb will end up shutting the sales in this territory in next 1-2 years. Earlier, i gave good reviews on social media about ifb.

Since the machine is not working for more than 20 days, my mother started washing which caused a back ache problem and i ended up spending 25000/- for diagnosis tests, consultation and medicines. She is suffering from it which has caused a severe mental agony. After all this, the solution they gave me was, they returned back 4255/- amc charges and offered 20% discount on new ifb washing machine if i purchase. But, i believe i deserve 40% discount (Same as amc customers) as you guys troubled me so much for more than 20 days.
I would feel respected if you do so and i will understand that ifb really values its customers. Regaining back your customer’s trust or losing a customer is your choice.

Regards,
Manideep
[protected]

I bought ifb washing machine ifb tl-rdw 6.5kg, a couple of weeks before. From the day of demo, the machine has complaint of water overflowing - water keeps filling up to the drum level and keeps flowing via outlet. This is seriously an unacceptable fault. The service contact manager is not attending the issue properly. He sent a technician who attended the machine and said he has cleaned the sensor and it will function properly and left. After few mins, on loading the clothes machine started to overflow. On reaching the manager again he says that he will send the technician again for service. A new machine being serviced hundred times and not considering the customers position is not acceptable. I am totally unhappy with the customer service. I need a proper contact person whom i can reach out to for replacement of machine.

I bought this ac model number iach18kd5tp last year, but it is continually giving us problem we rfacing low cooling issueswe have lodged a number of complaints with u as complaint no. [protected],[protected],[protected], [protected]. But they did not resolve our problems. Only the compensations on the phone calls were given but not a solid solution of our main problem. Moreover we didnot even got a single free service of ac in a satisfying way as 3 free services were given with this ac. This is the last reminder to u otherwise we will move to consumer court.

I have bought ifb executive plus washing machin last month. I have order liquid, stand and cover more than 2 3 time i got confirmation call from goa office but not received yet. I am paying for that not asking free... It's most pathetic level of service you have.
Hope some one there who will read this and call me.
Jenish modi
[protected]
[protected]

Dear sir, madam. My ifb washing machine is break down since one month. I have registered the complaint no.[protected]/11.5.17, no.[protected], no. [protected]. No one turned up to fix the problem of my washing machine since 1 month. Is this the service we expect from you. Despite my frequent contact with local service provide (Cell : [protected], ambur), no use, no help, no service. Our daily calls just ignored. I am very upset with ifb service. Pls look into the matter seriously. We are very much suffered after buying your washing machine. Pls depute the right service engineer to my home immdtly without further delay. Regards. V. Ranganathan cell [protected]. Ayithampattu, oomerabad post. Ambur

I bought a new ifb split ac on[protected] with one year warranty.
But on[protected] the main part of ac main autocut plate dameged
Now only after 11 days damaged a main part of product
The machenic say that there is rs.3000 may be spent
But i am a poor unemployed person so i can't pay this amount so replace my product, s part
I will be thankful.

I have an aqua senator sx washing machine from ifb. The door lock is not working and i have lodged a complaint for the same but ifb is not responding.

Everyday they commit that the technician will visit but no use. I am fed up and really dissatisfied with the services and products ifb has provided me.

My contact details are:
Ashish garg
[protected]

Complaint registered against same contact number.

This is highly unacceptable and unprofessional at your part ifb. Heights of cheapness and deception.

I purchased a grill microwave oven (Ifb brand) from amazon. I have been calling ifb care for a demo but nothing has moved so far. Its already been 4-5 days and i am still going in circles. I called amazon they said i have to call ifb care. I called ifb care and they gave me a local hyderabad number to call. That local number is [protected]. I have tried this number 100 times at different time for days but no response. Ifb care is of no help. I called them again venting out my frustation and see their audacity, they disconnected the call saying customer not behaving properly. I mean guys, come on, you first pay a hefty amount from your hard earned money for a product and then get a ruthless treatment and you expect your customer to present a garland or what???

Has the common sense died in ifb or are the trainers so cheap that they are not effectively training these contact center guys. I think i am dealing with monkeys here.

Please take your # microwave back and return my money. I dont want to see this # brand in my home anymore. Thanks

Hi
Complaint no.[protected] dt 6th june 2017 and an incidence e190754 generated in your escalation channel system.

Washing machine is under amc.

Of-late, the machine is giving lot of problems and whenever complaint is raised, your representative will visit our home and suggest us to replace some few parts, although the machine is under amc. With the intention of machine running, we used to replace the parts as per his suggestion and still it is giving one or other problem.

Against the above complaint raised for general servicing and in particular the drum making noise, one of your representative visited and without even checking the machine properly and thoroughly, he immediately suggested us to change the rubber pad which costs around rs.2000/-. Then only, he can change the drum, which as per him, is covered under amc.

Today, once again the same problem of big noise is started arising and causing lot of inconvenience.

Request you to kindly depute a competent technician to attend to the problem immediately and awaiting feedback.

Regards

S kumaraguruparan
Mob ph[protected]

I have an ifb senator 6 kg washing machine on amc since last few yrs paying 5000 rs annually. Yesterday machine was not spinning at high speed. So complained with and rep from enigma enterprise pune tele no.[protected] gave a bill of rs 7980.. Bill no. 4595 charged for harness, timer n blamed everything on rat damage. Harness understood but timer also charged. The machine are to be rat proofed as ifb selling machines in india which are not rat proof while competitors r selling machine which are pest proof
. N blaming rats n charging while machine on full amc not understood.

Purchased 8kg ifb washing machine from flip kart and it got delivered on 3rd june 2017 and have given a call to customer care to arrange a technician for installation and demo[reference number – 5013812], but the next day i got a call from a technician - really, he was a seller than a technician he wants to sell stand and cover, when i refused then he said at least you buy a filter or detergent.

When i told him customer care people have not informed me anything about this, then he informed me i have purchased from flip-kart [online] so you don't know anything either customer care people don't know anything about the product.

Then i told him i just need installation and demo nothing else, then he just dropped call, today i got a message as an installation and demo for washing machine bought from flip-kart is cancelled.

Afterwards i talked to customer care executive then they have given executive contact number[protected] raghavendra, when i call then number is temporarily suspended.

Please let me know what i should do now, the product is still not yet opened.

Regards,
Basawaraj
[protected]
Bangalore

I have an ifb senorita vx which stopped working in april. I raised a service request on april 23rd, 2017 (At mudigere, chikmagalur, karnataka) where the service center responded but was not able to fix the problem.

However the technician closed the service request in the system.

I subsequently raised another service request (Number [protected]) which has still not been attended to.

It has been more than one month since i have been requesting ifb to repair my washing machine, to no avail. I keep following up with the service center, but they are not resolving the issue.

I had made a complaint on the customer care for non functioing of my dishwasher on the 30th of may and was told that the systems are down and they cannot give me a complaint no but they will send someone and send me a complaint no once systems were up.
When none came i made the complaint again on the 3rd of june - complaint no [protected] and have been following up since but no response.
I have also been given some technical incharges no mr neeraj - [protected]/31 but there is no response on this no.
Its been a nightmare getting this service - how long am i suppose to wait?

I live in bangalore,
I have a senorita front loading washing machine.
Recently had a problem, when diagonised the drum bracket on the back side was cut.
The service guy instead of offering to change the bracket, replaced the entire drum and made a huge bill of 12000.

This definetly cheating, no ifb company service representative is reachable, the entire service is left to mercy of some service dealer.

I am totally disasppointed with ifb service.