IFB Industries Complaints & Reviews

I am frequently calling on your customer care number but i am not getting any response. After 3 - 4 complaint i have got a call from your technician. He has come at my place without tools. So he has gone. Then again i have logged complaint after 15 days he has come and change a part of washing machine but still it was not working. He had got a payment of 1800/-. Now again after 1 month he comes with motor and change it and charged 6700/- but machine was not working so my wife has not given any amount while machine was working smoothly before the service. There was issue with dryer only so there should not be any problem by motor but as per technician motor is not working.

Now i have been much puzzled with your product. We are struggling from june 2016 but till today we have not got the solution./ response.
If company need any legal notice from the customer then we shall follow the legal formalities. Because we are facing many issues just due to this machine.

Ticket number - [protected] dated 17.06 2017. Please refer my mail dated 12.06.2017 regarding the complaint not resolved. First ticket number issued to me was [protected] dated 24.05.2017 (Status complaint not resolved) and then next ticket number [protected] dated 26.05.2017 (Status complaint not resolved) and current ticket number issued to me is [protected] dated 17.06.2017. My contention is why ifb kept on changing the ticket number abruptly for the problems not resolved. Running from pillar to posts for the repair of my washing machine since almost a month to ifb customer care, speaking to mr. Ashok, getting in touch with mr. Bijoy das and pradeep sharma, all went in vain.
Despite my repeated call since last one month and your assurance to fix the problem today itself goes futile. I am suffering from last 24th may with different ticket numbers for the same complaint. You people have the tendency to harass the customer. Stop all these nonsense. Now you have stopped taking my call. Till now no technician visited my house. How long you people will harass me. What action you could have taken if you happen at my place. Don't you think the mental torture we are facing. If machine can't be rectified, why don't you people informing ifb for replacement. It is very much ridiculous. Above all please check my complaint history during last three and half years, you will find almost 25 to 30 complaints, it is very much unfortunate and strange behind the several complaint. This means the the washing machine i purchased had initial problems from ifb factory itself. We didn't bothered because everytime the problems were fixed for few months and again the machines started malfunctions. If such type of sales and after sale service shall be continued by ifb industries then the time is not far from ruining of ifb. If the behaviour of service centre isn't checked, then you people are forcing me to take drastic steps against ifb.
Nirmal kumar, e-7, alaknanda apartment, rampuri, surya nagar, ghaziabad 201011, up

I was purchased ifb senorita aqua 6.5kg washing machine on[protected] at sonovision, nellore, a. P. On[protected], i was booked 1st service for my washing machine vide complaint no.[protected], then on[protected] the service person came, simply run the machine, cleaned the drain pump line bottom filter and he told that service is completed.
Is it servicing? If it the servicing it is not at all useful for the customers. After 2 1/2 years first time your person came here and not done service properly, this is very bad on your products. I was fully unsatisfied.

My question is what is servicing?
What are the parts to be cleaned during servicing?

Complaint no[protected] dated 8th may 2017. The technitian attended the complain on 12th may after nearly four days. After checking the machine he said the machine requires some part replacement and he'll be back with the same, today its more than a month and no one has turned up. On 14thjune i called the customer care and revived the complaint. Today it's 7 days and so far i have not even received a call from the service centre to attend the same. Despite of calling the customer care every second day.

It is never resolved
Not sure how did you called that this problem is resolved
Below is the sequence of events that happened
1. After the complaint in consumer forum engineer came in. The complaint raised with ifb was closed without even visiting
2. He said shock absorber is the problem and need to be replaced
3. After 3 days, he came up with shock absorber and replaced it. But the issue still presist
4. After 4 days he came in with someone, checked and said the drum is gone and need to be replaced
5. After a week he came in and replaced the drum.
6. Now the new problem started off with water leakage
7. Every time i need to do multiple follow-up to have him attend the problem
8. Here again after multiple follow-up he came and resolved the water leakage issue and created a new issue
9. Machine started throwing errors
10. After almost more 15 days follow-up one engineer visited and said the processor board is gone & there is no spare available for this product
I already spend almost 9000 rupees on replacing the parts that ifb engineer now ending up with having a dump machine that is of no use
Its been more than 45 days, i am struggling
Now tell me what basis this complaint is closed, who have given the consent of resolution??
This is absolutely pathetic service from ifb

I have purchased washer 9 kg and dryer 7 kg from bajaj electronics, hyderabad on[protected] and the same was installed on[protected].

I purchased this machine for rs. 61, 180 as it was the latest then and had huge capacity.

Within days of purchasing and less than a month one of the leg of the washing machine was broken and made a complaint to the customer care. Upon several calls by me, one of your customer executive visited my house after resolving their jurisdictional issues, came to me and informed me that the machine was sold to me with a loose leg and that it had broken. For the time being he had put a stone under the machine and informed me to continue usage like this as the washing machine i had was a new model and spare parts were difficult to get.

After, some months the machine started to wobble a lot and make a lot of noise. I again filed a complaint and after a lapse of almost 20 days and my continuous phone calls one of your executive visited my house and said that the mother board was spoilt and that the machine was in warranty and that he would replace it. He also informed me that he would place the order and get it at the earliest. There was no response from your executive and then i again filed another complaint and another executive turned and he said it is electrical malfunction and he fixed it. But, he informed me that the leg for this machine was not available and to continue using the machine on the stone.

I had thereafter made several complaints regarding the noise from the machine, your customer care executive turned up with great difficulty and was only able to say that this model of the machine is a flop model and it is very difficult to find spare parts and to continue using it as it was.

I again made a complaint stating that the machine was wobbling and moving its place in my balcony. The machine was moving more than 5 feet and hitting the wall in front of it. But these complaints did not bother your customer executives and they only had to say we cannot repair this machine as it is a flop model and that they did not have spare parts. I was asking for the stand so that the machine does not move, but the all your customer executives had to say that this machines does not have spare parts and it is a flop model.

Recently, on[protected], i had made a complain and then finally after 96 hours a customer executive turned up and said that the mother board is spoilt and that i had to spend 16, 000/- for a new one.

Can you please replace my flop model machine and give me some respite from this torture after having spent rs. 61, 000/-. Please suggest the best way out.

Looking forward for your reply.

Hi, i have ifb front loading fully automatic washing machine. - elite dx model. The same was making unusual sound while spinning on 02/06/2017 and immediately i switched off the machine and registered a complaint on ifb customer care[protected]. The sr#[protected]. A representative visited my place on 03/06/2017 and confirmed that the drum needs replacement. He asked if i have the amc (Annual maintenance contract costing ~5k /2 yrs. I showed him the same. He said another manager should come in 3-4 days. Since then i have been following up on the customer care, the service manager (Velu#[protected]), area manger (#[protected]). They all confirm that service engineer is on the way and should visit in hour. This continued till 16/06/2017 and suddenly the sr was closed. I sent feedback "n" (Means not yet resolved) to [protected]. But no update from ifb. I wrote a mail to the ifb customer care, but no response.

I called up again all these numbers and they continued with the same false commitments. Also the customer care mentioned that the sr has been resolved with no reason or comments.

I again raised a new sr# [protected] on 19/06/2017.

Please help me to overcome this cheating.

Regards,
Disha

Our machine was in warranty till 27/1/17. No one from the company reminded us to renew the contract so it remained out of contract. On 9/6/17 the machine had a problem and we called the call center. They issued us the complaint no. [protected]. On 10th june mechanic came and informed us that some pcb (Msu card) is defective and need to be replaced. He also directed us to have an amc with the company. We paid him rs. 1250/- for pcb and rs. 2950/- for the amc. Next day i. E. On 11/6/17 when we started the machine we found the problem is not resolved. We tried to book the complaint but they told us complaint is still open and some one will come by evening. We also responded in negative to the sms recieved from the company. Till next day when nobody turned up we lodged the complaint. This time i. E. On 12/6/17 they took the complaint and gave us the complaint no. [protected]. On 15/6 mechanic came and told us same card is defective and he will get an another one and replace. Today it is 19/6/17 there is no response to our problem. The worst thing is the telephone of the agency given to us. Either these phones are not working or bell is ringing and no one responding. From call center we got the no. Of one mr. Anil kumar and mrs. Prachi. Both the seniors are worst than the employees. They are also not picking up the phones. Today i rang up from another number and got mr. Anil on line. He said the part is not in stock and only be available tomorrow evening i. E. On 20/6/17. From 12 to 20, eight days have been passed and we are still struggling to get our problem resolved.
1. This means that company has cheated us by providing defective pcb at the cost of rs. 1250/-
2. Lethargic approach towards customer"s demand
3. Faulty telephone nos or poor response from attendants.

We are very much disappointed and facing problem w. R. T service. If anybody from ifb tracking this complaint, please call me on [protected]. Husain shaikh

Sir/madam

I had purchase a refrigerator of 400ltrs from ifb point belgaum karnataka in dec 2016. But, from intially stage the refrigerator is giving problem in display setting and also the vegetable keept inside are getting dry and spollied. So please i request you to see into the matter. However, i have called the the technician mr sameer he also visited and had a look through it but he is also unable to rectify the problem. Please i once again request you to do benevolent towards the matter or else replace the refrigerator

Regard
Mr shankar chougule

IFB Washing Machine Elina Model
AMC with IFB.
Not working since 16.06.17. Complaint lodged with IFB Customer Care.
My Ticket No. [protected].

Since 3 days No technician attended the complaint. Informed Customer care several time but no response.

We are using ifb washing machine (Executive plus) for last so many years, in oct 2016 we made complaint for non working of the machine and called yourtoll free no: when we were directed to inform r s enterprises, near siddha pudur, coimbatore, who came and repaired by changing some parts with a bill of rs 6082/- (Icrno:3198). However the machine after working for 4 — 5 months again stopped and again we called and they again repaired this time by changing some parts with a bill of rs2020/-{oct no:17378}on 26.04.17. After 15 days again the machine stopped working, we complained but till date no one has attended but only assurances. Sir, how many times should we complain and how much should we spend. Perhaps the cost of new machine. Please look into the matter and do the needful for rectification... Regards.

I bought a washing machine on 12th june via amazon online. It was delivered on 13th. Installation done on the 17th. On the same day it started leaking the water from two different places. The installation guy did not help at all. Is it because we bought through online?

Second thought. As a customer i do not expect such a defective product from ifb. I feel like looted. I need a replacement.

Name: hiteshkumar bhalala
Phone: +91 [protected]
[protected]

I have bought ifb oven mwo25bc4 at sathya agencies (P) ltd., perambalur on 10/06/2017. The agency people assured that with in one or two days ifb people will come and install your products. But more than a week has gone and not yet any persons meet our requirement. Kindly make necessary action.
Regards
A. Muthamilselvan
Senjeri post
Perambalur
M. No. [protected]

We purchased washing machine ifb w/m aw7201rb on 31.08.14
From starting it was having vibration problem during running on load.
Every time technician come and used to change some part or adjust technically.

From last 2 months we have made several complains to ifb. Technician comes after many follow ups and till date same is occurring and they are not able to resolve the same. Two times machine has fallen down due to huge vibrations and plastic parts were broken (For which obviously we have to pay).

We request to take up this matter and arrange to replace machine on foc basis.

Puducherry ifb service centre (Tirumalai enterprises) doesnt respond well and technicians skill are not upto the expected level. Whatever the problem solved by the technicians in the machine, the same occurs in another 2 months. We called for bearing issue in feb2017 and technician solved for 4000 rupees and again we got the bearing problem in may 5th2017.

I have purchased ifb front load digital ex 6kg washing machine in 2008. Recently in 2017, we have changed the drum and belt. Approximately spent 5000/-. Now again, pcb board has gone bad. When i have raised service request, the ifb executive has checked the machine and says that the model is stopped and this model's spare parts were not in production. Now instead of spending 3-4k rupees, i have to buy new washing machine because of spare parts were not available.in such a case how he has give the drum for the same model. Now i have lost 5k in few months (Drum replacement). Ifb is not even providing minimum of 10 years post purchase service/spares support which is very pathetic.

Registered Contact no. [protected]
Shailender gupta
Ward no. 1 chobatta mohalla
Sujanpur tihra distt. Hamirpur (H.P.) 176110

I have registered a compaint on 29th may .
So according to your policy service engg. Should visit within 24 hrs. But actually no action should taken on the compaint. Very bad service and product.

On 08apr2017 an amount of rs 5859 was paid through cheque towards amc renewal of washing machine ifb senorita aqua sx. Even after 2 months have elapsed details of renewal have not been updated. I have called customer care as well as service centre numerous times but have received no positive reply. This delay in response is frustrating. Individual who collected the cheque had informed that data will be updated at customer care within 45 days

[protected] - ticket status is not addressed, nearly a week had gone, daily i am following this but nothing is happening, i am totally disappointed by customer service of ifb, i guess this compliant will also be like 11th among the 10 compliants. Very worst customer friendly i have never & ever want to see again,

Issue here is just a reinstallation & service, that it self is not sorted out..

Thanks
Regards
Boopathy. G

I have entered an amc contract with ss enterprises arcot for two years for ifb washing m/c. From 03.03.2017 copy enclosed.
While putting the contract the service engineer spoken very good sugar coated words and took away the cheque for payment. After that when we rang up to his mobile somebody will attend and tell mr sakthivel is in meeting. Every day i would call the same reply. They never bothered to reply.
Finally after two months, i somehow booked a call on line for bearing noise in the machine. Vide ticket no: [protected]. After two days the same service centre called they will attend the fault.
On hearing the complaint they demanded rs 3300/= for replacing the damaged bearing in the machine towards the replacing the seal. So, this is the way a complaint can be attended without seeing the fault physically on the machine.
This is my first service call after amc come into force, so, i am not prepared to suffer like this for another two years.
Kindly terminate my amc contract and return my amount immediately.
Kandasami