IFB Industries Complaints & Reviews

Sir. I S.L.Narasimha Rao purchased washing machine of your company at Reliance Stores Patamata and it comes to repair, I called a technician from your customer service at vijayawada, the technician visited my house collected Rs.3600 including his attendance fee and one year repair maintenance fee and given receipt for Rs.3015 with date[protected] and not given any receipt for the remaining amount. Its clearly a cheating case.. I have contacted ll the responsible persons of your customer care service center.nobody has taken any care on the subject.Co-ordinator Anusha cell.No.[protected], not helped so far.Next responsible person dodge the issue and cut the mobile calls of me They are Srinidhi and Azaraiah, .his cell no.[protected].[The money who has collected from me].They are spoiling your company's reputation. If it is going on I make a cheating case at police Station and refer the case to consumer's court for justice against to your firm. S.L.Narasimha Rao cell. [protected], [protected]@gmil.com

I have a ifb washing machine.its not working.l reported a complaint​ to franchise working in perumbavoor in kerala.many times I called them, but the people working there very irresponsible.2weeks we are waiting .till now no response

My compressor of ac was sent to company for replacement and its a one week now that there is no process done against it and i am not getting a satisfactory response from company, service center and branch office. Now i am feeling that i have made a big mistake in buying ac of ifb. Is it so?

My self Raju from Vijayawada sorry to inform this to you i purchased ifb washing machine 3years ago till know i Dn't get minimum service from your company service...when i contact them they will say definitely tomorrow will be done but till know nothing happened..please do something.thank you...!

I purchased a ifb washing machine in chennai on 16th may 2017 and it was delivered on the next day. Immediately after the delivery i booked a request for installation (Ticket no : [protected]) at 12:15 pm on 17th may 2017 i was told that within 24 hours the installation will be done but till now (2:45 pm on 18th may 2017) no one from ifb called me. I called ifs customer care couple times but i'm getting only standard answer saying that they will escalate. I heard that ifb service is poor but i bought this washing machine as it was mentioned on the box that installation will be done with-in 24 hours. Ifb customer service is bad i request them to focus on customer service than focusing on selling washing liquids or wash machine covers. If i don't get the machine installed by end of the today then i'll be returning the ifb washing machine and buy some other brand as i have good relationship with the dealer.

I have purchased IFB SENORATA SX2 WASHING MACHINE ON[protected], and the Power board complaint arises on[protected] and u r company represenative cattend to complaint and he said replace ment of Power board by them within one day on[protected]. But till today nobody not rectify the problem, hence I request you to replace the product immediately bcoz it's too late to rectify the problem.
BOTLA RAJARAO, JANGAREDDYGUDEM, W.G.DIST -534447, AP
[protected]

There is electric shock in the water coming from drain hose and water which is filled in drum. I have purchased IFB-RCG 6.5 KG AQUA FROM MAYA SALES, HISAR, INVOICE NO. 852 on 28/04/2017. Model TL-RCG 6.5KG AQUA and serial no.[protected].

From last four months our IFB make cloth dryer machine is out oforder. So many time IFB service persons has tried to rectify the same, every time they find some new fault and unable to put the machine in operation. So many time I have called IFB Helpline number & geting the same answer that they will transfer the complaint to service center & tecnician will visit the site.
Please find below last two complaint details.
1. Complaint No : [protected]
2. Complaint No : [protected] dt 09/05/17

Earlier complaint no is not available.

Srinagar colony 3rd line Khammam

I purchased split ac of ifb company on[protected]. On date of 7 may 2017 ac didn't work, so i call customer care but after registering complain they said technician will come with in 24 hours but, no one came for repairing ac. I call so many times.. But no one is hearing me.. And proper action is not taken regarding this...10 days wasted in complain now what i do...

I bought ifb washing machine (Ifb 6.5 kg fully-automatic top loading washing machine) on 20/04/2017. On the first use itself i faced one problem in machine, i found heavy water leakage from the body of machine during washing cycle. For that i complaint in ifb customer care,
After 6 days the person from the ifb care take visit but without solving the problem properly he left the site. He remove the original factory joint sealing and applied glue and told to use after 3 hrs. But still having same problem. All to the cloths are not properly getting washed.
I have called multiple times and complained by no one came to fix the issue. [protected] opened on 11/05/2017. I gain called again ticket id given for that [protected].
We never expected to have this kind of bad service for ifb, delivering a faulty washing machine and bad response for the service request.

I purchased the above model oven from unilet bangalore on 15-10 96. A month back i rang up your bangalore service centerregarding sound coming when switched on. I was promised that service engineer will come next day but no result. I again complaine to yourtoll free number and second time made a complaint. I was promised that it will be attended to next day. But of no avail. When i asked for complaint number i was told that system is down and i will receive a message yet waitng. I am sure atleast this etter will produce result and my complaint attended to. Ramabhadran.

Ticket No [protected] changed yesterday to [protected], both not resolved.
Dear Sirs, At the outset let me express my frustration and disappointment with the extremely poor service from your service centre at Chittoor, Andhra Pradesh. The background is...

1. Your Chittoor Technician Mr Guru took an AMC for 3750 sometime in early April 2017. He then changed some minor parts in the middle of the month. But after that, water started leaking all
over the floor. Getting Mr Guru on the line was very difficult as he was away in Srikalahasti on personal work for a week.

2. In first week May, your local service centre person wanted to know if the repair had been done. She was probably referring to the first repair in mid April. There was a communication gap here.

3, . In the meantime your Pananji representatiave wanted to know the status, and I informed that spare part was yet to be delivered, for stopping the leakage from the bottom of the machine.

4. Then your other technician from Chittor Mr Nanda rang up and said that order for part was placed around 10 days ago with Vijayawada, and part not recd yet.

5. Today I rang up your service centre at Chittoor, but she says that part not recd, and both Nanda and Guru are unavailable.

6. Finally I rang [protected] at 14:12 pm today, and told your lady rep the whole story... She replied something about ticket being cancelled ...could not make out what she meant.

7. Now finally, can I expect any decent service from your people, in line with IFB brand image.

Pl reply earliest so that I can decide on my further course of action.

Regards Sathyanarain

I bought an AC from Thukral Time center, kalkaji, New Delhi on 13/5/17 at about 12 noon. The salesman immediately called the IFB and told me that IFB installation team will contact me in an hour or so for installation of AC. I have not received any call from IFB. I contacted the call center of IFB(on [protected]) in the afternoon and I was told that there system is not working and advised me to make call after an hour or so. I again made a call to call center but there system was still not working and the call attendant noted all my details and assured me that he would forward my details to the concerned service center immediately for installation of AC and I will receive a call soon. Next morning on 14/5/17, I again made a call to call center. Mr. Raj at the call center gave me a phone number of Mr. Kailash (Manager of service center) and advised me to contact him at [protected] after 10:30 a.m. but his phone was switched-off throughout the day. I contacted the call center as well as shopkeeper several times but in vain. In the evening, I called up Mr. Narayan at [protected] who was very rude and told me to contact the shopkeeper. I had bought IFB product keeping in my the reputation of the company. I never knew that IFB is so careless and unresponsive towards their customer with such a poor service. IFB was not able to install AC in two days. Now I want IFB to take back the product and return my hard-earned money

My IFB front load senorita vx washing machine got repaired in regard to the timing (instead of 33 mins its taking 1 and half an hr) and i raised a complaint by calling the IFB call centre. She took the message and sent some srinivas to get the instrument repaired. This was on 9 of May 17. For some reason he didnt do it well and had to once again raise a complaint on Friday 12 May 2017. Since then no one is attending the work. Received a call from this no.[protected] this morning 15 may 2017 stating that the technician will come by 12 pm. I am writin this mail at 5.30 pm and have been continously callin on the mentioned no from 12 pm. but no one is receiving the call

Secondly, I have an AMC for this starting from Jan 17 to 18 and paid an amount of 2900. Agency is Surya agency and engineer is Vinod. Now one one is coming live in this regard.

Can I have suggestion from the Sr. Mgmt in the Customer complaints dept about what to do now ?

Hi,

I raised a complaint on 10th May 2015 and complaint number is [protected].

Now some words about IFB, one of the most pathetic after sales service. Its being 5 days now, i havent got any reply from their side. I am constantly calling customer care service, everytime they say that we have escalated this issue and one more new reason they give that our application is working. This is how they treat their customers??

I'm Magesh. I ordered a IFB microwave oven 30L in flipkart and got it delivered on 23rd april 2017, then a demo person came and found that the product is defective so i made a replacement option in flipkart, since then i got calls from IFB regarding the issue and they asked me to send the bill copy, machine photos, damaged area photos etc.. i have sent them those photos. Till now i didnt get any response from their side, whenever i call them they are saying that the process is approved and i will get the replacement in 2 days, after 2 days when i call them again complaining about the same, they are making some more excuses.. Worst service from IFB..really disappointed
Order ID with flipkart : OD[protected] . Please take this complain into concern

I have top load washing machine. One day when i used a error dE comes. Then i see manual and check the drain hose. I see some fiber parts are coming into the drain hose pipe, which is parts of a broken parts inside the washing machine. My washing machine is under warranty, so i want to check the machine interior by ifb technician. And parts broken has to be replaced.

It is not colling and water is flowing through its idu, lodged complaint on call but no action taken yet, it is not even a month old yet .Kindly take some action or replace this unit or i will have to take some legal actions .

Complaint ticket no : [protected]

I bought a 2 ton IFB Air Conditioner from Sham Lal Krishan Lal, Sadar Bazar Delhi Cantt on the 10th of May which was duly delivered to my Residence and I was assured that the Service call had been logged and the AC would be installed within 24 hrs as is the Company policy.
I called the customer care on #[protected] on the 12 th of May and was assured that the service request had been forwarded to the technician and the needful would be done.On the 13th of May I have called up the same no thrice, been told that our application is down and we will arrange a call back from the service station in 10 minutes I am still awaiting that call!!!I requested them to expedite the matter as I am working and am not available during the week .I told them I have a commitment today and am not available post 5 o'clock and I have my aged parents staying with me but it seems to have had absolutely no effect on the host of XYZ's I seem to have been interacting with on from the call centre!!!
What absolutely shoddy work ethics from a so called reputed company.After my experience I would never recommend IFB to any potential customer and I just wish I could return this AC and go buy a Godrej one which I did last year.Within hrs of the AC being delivered the GODREJ technicians had my AC installed and working.God knows what made me go in for IFB.
I called innumerable times on the 13th of May and I was told the Application is down.I have just made a call ie on the morning of 15th May and have been informed by a call centre executive by the name of Monica that the application is still down and I will get a call back within 48 hrs.
I have been mentally harassed and the service protocol of the company of installing an AC within 24 hrs of purchase is a fraud aimed at misleading clients.I request for an immediate resolution so that I am not further harassed.