IFB Industries Complaints & Reviews

W machine 6kg automatic top loading gear box broken company mech asked for rs4000 as charge other companies charge half kindly arrange for repair

Warranty of elena steam 6 kg expired on february 2017. Took amc on first week of march 2017 immediately. Machine not working on 4th april 2017. Complaint logged on 05/04/2017. Technician came on 7th april and said panel is burnt hence needs to be replaced. As expected spare not in stock in our small guwahati city (Population of 20 lacs). So having to wait and call toll free number and local office number of times without receiving any positive answer.
Your product is excellent but your after sales service is lagging and certainly not
At all complementary. (After sales sevice is actualy opposite of your product quality). Kindly pls have our product up and running at the earliest. Latest ticket number [protected]. Sometimes we doubt if this had been a paid sevice instead of being under amc things might had gone faster.

To, Whome so ever is responsible.

I bought an Air conditioner & Washing machine from IFB & really feeling the pain everyday!

Multiple complaints has been made for the repair of My IFB Airconditioner & haven't got a solution. Each time executive comes, puts the blame on the previous executive, and nothing being done for the actual repair. All the visiting executives had been recommending a replacement of some part attaching the bills. It runs whole night but doesnt cool the room at whatever least temperature we keep. It is leaking inside my bedroom. THE WORST Service from IFB. Last service person who came told it is not even installed properly.

I have paid a AMC of 5187 on 16/11/2015 for 2 years. No one ever turned up till date. What for is this 5187 paid for ???

Is this the kind of service you give to customers. I have waited enough. I lost patience now. Is someone going to fix this or I am suing IFB ???

​I am posting my issue online.

~ Thanks & Regards,
Divyaprakash.T

(PHONE: DL: +91-[protected] / TN: +91-[protected] )

I am dr. Justin masih, resident of 38a/20a, muir road, allahabad, up. I am the owner of ifb washing machine in warranty. I am forced to make a written complain against your allahabad office because of their non professional behavior. It's been about a week since i made the first complain on the toll free number and then a second complain again on the toll free number on sunday 16th april but to no effect.

On repeated complain in the local office, i have been told today that they are not sure when that part is going to come from the warehouse. They are counting 7 working days from today although they are not sure whether it'll come or not, it can any amount of time. Please be reminded that i lodged my first complain on 13th or 14th april, you can verify the same from customer service.

Please look into this matter as i need to get my washing machine repaired and working as soon as possible. We are professionals and have bought ifb washing machine with the hope to get fair customer service however your claim of providing good customer service seems to be hypothetical and far from reality.

My email address is justin. [protected]@gmail.com

Hi,

My name is Madhur Bansal and my IFB ID No. is 12288539. This complaint is regarding the complaint no. [protected].

It's been less than a year since I bought a new top loading fully automatic IFB washing machine and I am facing some technical issues with my product. I am juggling with the same issue since last 3-4 months and tried to lodge the complaint by calling at IFB customer care, calling the service center in Bathinda and calling the technical executive so many times.

Every time I call at Bathinda service center to follow up on my complaint the stupid lady sitting over there tells me that a technician left 15 minutes ago to visit my house (in Bhagta Mandi, Punjab) today and after that nobody comes.

If you check the records, I have lodged the complaint so many times during the last 3 months but my issue is still unresolved. Over and above that the last IFB executive who came from Bathinda service center after I called them at least 100 times, was a complete novice and he installed the shockers incorrectly which caused the machine to completely stop working.

Now, after being fed up by the post-sale service of IFB and continuous follow-ups to resolve my issue, I am writing this email in hope that my issue will be addressed this time and escalated to the higher authorities at IFB.

It's a complete harassment of the customers and I have never regretted a decision to buy a new product as it's the case with IFB.

Hope someone will respect my time and give me a fixed deadline to resolve my issue asap.

Regards,
Madhur Bansal

We had purchased purchased a executive vx 8kg 1000rpm serial no[protected] from next store in delhi on 27/2/2013. After an year of buying the diplay panel started blinking and an ifb executive said this is due voltage fluctuations. Hence we got the stabiliser installed by him and he fitted another display panel.in 2016 again the same problem and again the disply panel was changed by ifb executive. Just 2 days back my machine stopped working and the panel says"door". An ifb executive checked and said the display panel and the door lock both needs to be changed which would cost panel - rs 9500 and door lock rs 1500. I really dont understand why the display panel gets repeatedly faulty. I didnt expect this from a reputed brand like ifb.in 4 years time the the diaplay panel malfunctioned thrice. This really makes me think whether this is an "defective piece". Moreover the executive tells us on petsonal level he can do it for a lesser amount. How do i trust him? A big question mark on ifb. I hope someone looks into the matter.

Multiple complaints had been made for the repair of washing machine vide Ticket no. [protected], [protected], [protected] & [protected] for the same complaints. Each time executive comes, puts the blame on the previous executive, and nothing being done for the actual repair. All the visiting executives had been recommending a replacement of some part.
It seems that since the machine is in AMC, so probably the company does not want to spend, therefore just doing some timepass.
The worst part is that the customer care had also stopped responding and disconnecting as soon as the address is told to them.

Rating : 0/10 to IFB company for not resolving the complaints and fleecing money in the name of AMC

I have Ifb elina dx washing machine & it's under AMC with Ifb. I raised complent in service center on 13/04/2017 they give me complent no [protected] .but till date there is no response from service center I called them 8 to 10 time Only
technician came home check machine & told us that motor want to replace we order it from company it will be come within 1 to 2 days but still no response

The dryer in our front load washing machine is not working for long time (2 years) and the response from service person is some machine part not available in market. Please take this complaint on priority and close soon. Also there is water leakage from the machine directly when it is washing clothes. There is no proper response from the service person in our locality and so the complaints are not getting resolved soon. It's been pending for very long time and am in the stage of planning to change our washing machine itself.

I have filed a complaint regarding my ifb top loading Washing machine in warranty due to repeated failures and on not working. Complaint was filed on 04 April. Job has not been done till date. It was informed by the technician that some of the spares needed are awaited from head office.
Repeated requests for status to customer care number on 12 Apr, 14 Apr and today 18 Apr not heeded.
The complaint number is
Ifb ticket no: [protected]

My name is chandu one of the ifb customer i complaint 17.42017 complaint no.[protected] she is speak to 24 hours service but no service,
Many time cal me to customer care and we are all speak to diff number tel us but no service please service as early as possible, sir.

I have a IFB washing machine and its under AMC with IFB for 2 years. I have raised a complaint about the problem a week ago. Till date there is no response from IFB. I have got the registered complaint number. but no one has visited since a week.
I have followed up with customer care for more than 5 times now. every time I call they claim, some one will visit soon.
unfortunately IFB has no customer grievance cell or email id to report this problem.

We set the machine at gentle mode along with 20 small clothes. Washed clothes were being taken out from the machine. But thick thread of one single cloth is stuck in the hole of washing machine. It is not even coming out by hard push. The incident happened today. The machine is 4 years old brought from Sonepat. We look forward to simple assistance from the company.

Washing machine not working, display shouing HI (Elite 5.5 kg) 2009 model. please advise what is the problem. this is not working from today morning my ph. no. [protected], modi builders, quitbullapur, chintal, hyderabad 54. please call me for resolve the problem. thanking you sir, kamesh

Team, As discussed 2 to 3 times already with your support and team that the engineer who came to address my issue did not really got my need, he is giving me a cover which does not fit, secondly the pipe which he gave is broken.
I asked him to get this fixed but he gave a similar cover which is not a fit and with pipe as well, he just cut the bad area and fixed. I need a new pipe.
for all these requests, I am paying him and this is not something which he does free?
I am really irate and pissed with all this and his attitude.
I logged the call and requested for ticket number also and got this note from customer care that I will get ticket on SMS. it has been 4-5 hours and nothing came to me.
this is how you provide service? I really do not think you will survive long in market with this attitude. I hope you do take corrective actions to fix issues.
you can pull my details based on the below phone number which is registered with you.
[protected].
thanks.

I had purchased one AC on 14.04.2016 and company representative installed on 16.04.2016. I have taken only two free services but one was balance.After confirmation from the company's customer care dept. I have lodged a service request to get that free service & getting one token (No-[protected]) and the executive confirm me that as I put the request within the active period, no charge will be paid by customer side as a service charge. But, today the service engineer called me and claim of Rs 575/- as service charge, then only he will come, because the date is 17th as my one year completed.
Kindly look into the matter and do the needful in my favour.

Thanks & Regards,
Soumen Karan

I have purchased microwave oven 30SC4 30 Ltr for my parents around 1 month ago but it is not working and I have registered complaint on customer care and even called on local service center but they are not ready to resolve the issue . I have called customer care multiple times, everytime they are giving fake commitments of call back and visit from technician but eveytime I get same response that local service is not responding on complaint and not giving any resolution.

With due respect here I have to say that after several times getting appointments to visit for solve my washing machine heating problem. They're are issued two tickets no. and it's [protected] dt. 14 Jan 17 & [protected] dt. 13 April 17. And the same were updated on 15 Apr and 16 Apr respectively. But till date no one visited. The problem is when wishing machine temperature we here fixing Power supply goes out.

I bought a dishwasher (Neptune model) in 2010 and have it under AMC currently. The AMC runs from July Last year till July 2017. The machine is mostly non functional and in-spite of our repeated complaints and calls to service personal, the machine is not fixed. Each time we make a call, a service person comes after a big delay, makes some checks and disappears after making a promise that he would bring a new board, motor, whatever but they are not able to bring up the machine to working condition.

Very very poor maintenance service though we pay a big amount for the service.

I have registered complaint with IFB on the customer care No.[protected] of air conditioner not working on 13.04.17 (Complaint No. [protected]). I think IFB are suppose to attend the complaint within 24 hours. On 14th i was assured that the technician will attend the call by afternoon but not attended. Since then i have contacted several times but on each time i have received false promise. Today after several follow up i was assured that the technician will attend the call without fail. But once again as earlier the promise was a false one. Since the air-conditioning is under warranty period i am helpless and under IFB mercy to get my problem solved. I regrate that i have chose to be IFB customer. Hope that on some day IFB will bother to find solution of your helpless customers.