IFB Industries Complaints & Reviews

I have purchased IFB washing machine in Dwarka Sector 7 Ramphal Chowk on November, 2016 while using on[protected] I found smells like wire got infected then air dryer is not working. I made complaint IFB care on[protected] ticket no [protected] but no response from your team so I am making complaint daily and getting ticket nos as usual. But till date nobody has come and rectified problem till today.

I have raised the complaint bearing complaint number [protected] and so far neither i have received any call nor any technician visited my house. Hope some one will intervene in this issue and arrange for some technician.
This is with regard to the front load washing machine - model: elite vx - 7 kg and my registered mobile no. Is [protected] (Earlier registered mobile no. Was [protected]). I have taken amc and still struggling with the service issue from ifb

If you track my recent complaints, i have been raising my complaints from march 22 2017 onwards (Complaint no. [protected]), april 23 2017 (Complaint no. [protected]) and again recent complaint yesterday (Complaint no. [protected]), ofcourse for which no one turned out till now nor called me. Iam having this problem with the washing machine where water is not cutting off automatically and is overflowing from washing powder tray and from the door. Water is completely filled in the washing drum and also making huge noise

There is a serious problems with your technicians. One guy (Ramesh - [protected]) says, may be you are using excess washing powder, where we have been using the same machine for past 8 years and still he feels we are not educated or matured enough to know how much powder is required.. Another technician (Mobile no. [protected]) turnsup on april 24 2017 and says its the problem of some part which controls the water flow and while fixing he takes out a hand written paper showing drawing about how to fit and consults another technician again and again for fixing (Means he being a technician is not having knowledge on how to install that spare part). Guys like these technicians attend our calls

My problem is not yet resolved and he has taken signature on three cards where as i have seen only two spares are changed. He says only by signing three cards i will be allowed to change the spare.

Washing machine is not the only thing in our life for which we have been calling again and again to ifb service and we have to wait for some technician to turnup.

My compliant ID:[protected], N.Devarajan, Phone no:[protected], two months before i booked a service with IFB for my Neptune DX, received a call from service center that guy informed me that to fix this issue it will cost around 4500 instead ican pay 7000 rupees for extended warranty and after 15 days they will fix current issue for free of cost, So i agreed and paid for extended warranty, after receiving the amount service center guy told me they will fix it in 30 days, so i waited for 30days and booked a complaint again with IFB on April 3rd, till now No one called me and provided any update about this, whenever i call they are keep seeing they will fix it in 2 days, 1week and sooo on. one month completed now, but this issue not solved yet. Spoke to service center manager(Thiruvallur), Area manager, useless No one cares on fixing the issue. they even did not call me and provided any update sofar. VERY VERY BAD CUSTOMER SERVICE.

My complaint is pending from last December 2016.My ticket no is [protected], [protected]. but not yet fault rectifies due to instrument not yet received from the company. pls rectify fault.Already so many times call the concern Area customer care

Raised a complaint for rectification on 22nd April 2017. Till date Technician vistied the location on 29th April 2017. Asking to buy some chemcial and gone. Till today never comeback or rectification done.
Trying to call his supervisor / manager never answers phone call.
Fed up with customer care of IFB.
Trying to contact customer care number they were helpless.
When contacted technician who ever visited spot, his response in rude manner.
His response is You can call customer care and lodge a complaint in "taunting tone"
What type customer service IFB is doing?
IFB is only selling. Not for service?

My ifb washing machine not working from three weeks. Within in three weeks i call ifb customer care[protected] three time. Every time they reply tomorrow company technician will come and solve your problem. But till now no one come to see my machine. My machine is under warranty. Ifb is provide worst customer service to his customer.
Main problem of my washing machine is that machine take water one time and drain one time. After that not take water. Stop.
O please send any one to check my machine and solve my machine problem.
Tejraj s/o deepchand
Village - daulatpura
Teh - didwana
Dist - nagaur
Rajasthan 341303
Mo no - [protected]

I bought it new neptune vx on 19apr. Delivered 20apr. Unpacking completed by company rep. Product not working from first day. Error f9 came. Rectified. Error f5 came. Nothing done. Rep behaves like consumer, opens m/c, restart and leaves. Same error repeats and m/c stops. No response. Ultimately raised complaint ticket no [protected]. Consumer code 4945112. Very unprofessional approach. Consumer is left to fend for himself. I am fed up calling up the company. Planning to refer the issue to my lawyers. Disgusted. Did a big mistake choosing ifb over samsung. Samsung is perfect as far as resolution is conserned. Ifb is delivering defective product. This product was bought to get some peace but all it has delivered is stress, more stress and only stress.

My IFB executive Elite washing machine is under AMC.
Its timer is not working properly from today, 30th April, 2017. It is not starting from point B, but from tub sign after the symbol DC.

The washing machine is just 5 months old and it is giving lot of noise. Today, it wouldn't start at first and once it did, the motor keeps on running even after we unplugged the machine. Strange and. Why disppointed with the product. My first experience with IFB and turning out to be bad. To top it, they don't have service engineers on Sunday. I am worried about the safety as it
Is running and don't want any accidents to happen

There is problem in my washing machine so i want to call the service provider but there is no reply from the service provider and no one had came to resolve my problem. So i want to give complaint online i wish so problem may resolve. And wish so my problem can be taken into consideration and take some action.

Main problem of my washing machine is that the display on the screen has been not working properly. Please send the technician to resolve it.

We purchased IFB Washing machine in Aug 2016 and after calling time and again to local service center of Kota Rajasthan, nobody has come to attend the complaint of routine service which assured by dealer that within no time it will be provided, My house number is 180, pratap nagar-1, Borkhera, kota, rajasthan Kindly take necessary action i[censored] can do.

Firstly visited twice at if b point hambran roadroad ludhiana to buy 2 air-conditioned. After visiting twice the person recommended me to visit their exhibition at friends Regency. At the 3 Rd visit from my office just to book 2 air conditioners I visited exhibition and booked 2 of dem with promised deliver on Monday as I booked them on Friday. On Wednesday I contacted them to get it financed as they promised they will help me with everything. I got a case passed by Bajaj finance on the name of rajan Kumar.on Thursday morning after visiting 5 th time at the ifb point I was badly treated with the Ill behavior of the employees at ifb point was insulted and no one was ready to coperate . I have both the receipts of the air conditioners with me. I am an existing costumer of the ifb and hope of getting a help from the higher staff. As I was badly treated at the ifb point and was told that we the costumers are the brand ambassadors of the organization

Hi sir/mam
As one of your ifb customer, i am so much disappointed with your customer care service for past 1month to be noted my complaint no: [protected]
Customer i'd :3775326 is not still resolved for past 1month, & to the way the customer service treat our complaint is not so pleasent.
Once again i have registered for complaint no:[protected]
That too is not resolved

So i request u to take immediate action on this.
Thanking you
V. Arumugam
[protected]
[protected]

I had purchased washin machine in nov 2016. And getting issues in that. I called up mr varun from jamshedpur regarding lodgement of service request. I was assured that he will come and resolved, he dint turn up, after 2 days he called and said that he will send some one else. But no one turned up till date.
Theachine ia in waranty for 4 years.

Kindly send someone so that the same can be resolved.
Guddi jha
[protected]

A complaint registered against ifb washing machine with ticket no [protected] on[protected] about water leakage. A technician came after two days and said that a spare (Rubber which is located near the door) is required to resolve the problem and it will take 2 or 3 days.

But after 11 days the problem is not resolved.in these days i've called costumer care twice. But they have given another no. And i called that no. Also they are telling it will take 3 more days. Oh! What a bad service.

I am writing today to complain of the poor service i received from your company on april 24, 2017. One of your representative have come to my home to repair the washing machine.
There is a basic normal complaint. He have removed the new part of the machine and replaced with an old working part and he have taken the new part with him and also he have insisted us to pay an amount of 1870 we have paid according to his forceful instructions.

I repeatedly tried to ask your representative about this, but he refused to deal with my questions and had raised his voice against us and he had left by unfixing the bolts of our washing machine. We have called and put a complaint regarding this issue. But the people of customer care was been saying that we will solve the issue. But it was been 3 long days since they told that they will solve the issue with in 12 hours

I trust this is not the way that ifb company wishes to deal with valued customers, and i have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you regarding the further matter of refunding our valuable amount or replacing with a new part.

Complaint for my ifb washing machine (Front loading) was booked under ticket no.[protected] dtd 23.04.2017and simulteneously the same has been changed by ifb as [protected] for the machine which is under warranty period till 05/11/2018.
On 1st visit, one technician came and told for keeping the warranty card ready and it will be repaired with free of cost as it is under warranty period. On 25.04.2017 another technician came and checked the warranty card which is valid, but did nit repair with spares.
Other than putting stabiliser (Which was put initially as per instruction of ifb technician) ifb had not informed for any entry point for rats into washing machine and cutting/damaging some wires. Even 1st technician told if it is damaged by cockroaches/rats, the warranty is ensured. Now the machine is not repaired, ifb personnel demand huge amount of rs.[protected]/-.

Requested to ifb to replace the spares as it is under warranty period. It may benoted that i am also using other ifb products.

Asit baran das
[protected]
[protected]@hpcl.in

This is regarding my IFB washing machine which ive been using for 2 years. Ive been facing the problem right since the time of installation. The ifb rep who came for installation charged 3000 rs from me in the name of accessories. He also told me to contact him directly for any kind of problems and not to contact toll free number Withing two days of his leaving i started having this problem with the tap adapter falling off again and again during wash. I asked him to replace it then since it was not even a month of installation. However he refused and stopped picking up my calls. Later i spoke to customer executive umpteen number of times but have got very nad response the latest complaint number is [protected] for which I was supposed to get a call back and i haven't got any so far.. Very bad customer service from ifb.

Dear Sir / Madam,

Kindly note I own a IFB washing machine for the last 3.5 years and the machine has been working fine without any problem for the last 3.5 years.
Suddenly the machine has started giving problems now, it is a electronic equipment so I can understand that it can give problems. It is pausing in between and not starting again on its own (Its a automatic washing machine). So we have to again reset and restart it. This happens quite a few times.
After this thing happening 4 to 5 times, I understood that there is some problem with the machine, hence called customer care.

Hence I raised a complaint in customer care for arranging a technician on 21-April, for which a ticket number - [protected] was generated.
the technician visited on 22-April and cleared the drain, and said now the problem is solved.

He advised us to but DE-SCALE powder for the machine. I purchased 2 packets of DESCALE powder from him.
Of which one he said he will use now and he put the powder in teh machine and started the cycle and left.

The same problem of the machine which existed earlier again occured and the machine paused with some error, having water still in it. As it was happenening earlier.
Hence I called up the technician again to find out the root case of the problem. I had called up on Saturday itself the same day that the technicain had visited. To Customer care, who intern provided me with the local service center managers numbers, whom i contacted. As still no one came on monday also, I again called up there office.

After all these calls and inconvinence for these many days, the technician came on 24th April, ie. today only after calls after numerous calls.

The technician just started a quick wash cycle of 30 mins, and the cycle completed problem, so he assumed that all is in order, and didnot try to even find out the problem.

As per the technician as the machine cycle of quick wash completed successfully hence all is in order.

I had asked him then and there, that there is some problem thats why the machine is not working.

Now again the same problem is reoccuring in the machine.
I need a technician who would come and try to find out the problem first and them solve it.

Plz dont send such technicuiand who just come to close the tciekst raised and sell the products for incentives.
The technician who cam eboth teh times, seems to be like that.

hence I am raising this compalint againt the IFB technician, very poor service on behalf of the IFB to hire such technicians with them.

And plz arrange to send a Good skilled technciand to my place to resolve the issue with my washing machine.

I have purchased new IFB dishwasher in exchange with my old IFB dishwasher. As per the manual provided with the machine, outlet pipe should not be more than 4 mtrs. I have to attach the extension to the outlet pipe and the total length of the pipe is less than 3 mtrs. From the day 1 the machine is not working properly. It sometimes completes the washing cycle sometimes gives error in between. I called the customer care for the same and informed about the error but the technician is not able to fix the error yet. According to him I should not attach the extension pipe. It the length of the pipe is within the prescribed limits why it should create the problem? 3 weeks are over but I'm not getting satisfied answer about the error. This kind of service is not expected from a huge and well known company like IFB.