IFB Industries Complaints & Reviews

Dear Team

We have 2 washing machines installed at our two different address.Yesterday a executive from your company visited our house & recommended a cleaning powder for 160/- rs for cleaning of the machine & 1 soap for 350/- for washing of clothes.(E-11 Gk enclave 2).According to him the cleaning powder helps in removing the scaling on the bottom of the machine, and he said it will be clean in the first time only, but when we tried it it didn't work & we thought to call IFB complaint centre but the way they spoke to my father it was absolutely pathetic & rude.It is not a matter of 160/- or 350/- rs but these guys are cheating there customers & then not been apologetic about it.I request you to kindly take the necessary action against these 2 gentlemen(Mahesh & avdesh), cannot attach the call recording on this platform, If you can forward me a mail id will do so.
Regards
Shabad singh Mehta

I have an IFB washing machine, model Senorita Deluxe with an annual maintenance contract. The machine is not working since 04.03.17.
Despite lodging a complaint (No.[protected] on 06.03.17 and another complaint (No.[protected] on 11.03.17 and repeated phone calls to IFB service centre, my washing machine is still not working. Nobody from the company has bothered to visit and rectify the problem

Complaint number [protected]

Dear sir,

We have Washing machine senorita DX. We have complained on 27th March 17. stating that not working .

But still no solution given me and we have already under AMC Getting poor service from the IFB
we have called number of time s to customer care. But no response from them,

Please resolve the same.

Regards,

MVJanardhan Reddy,

Hyderabad

I have paid AMC of Rs. 4800. I have been calling for a service for past 3 months, since January, they promise to send someone, but nobody turns up for the service. I have also spoken to the Manager of this branch but no progress. We can't be paying just like that and wait here for months without using the machine. Pls see to that in another few days time a person is sent for the service or we will have to take this further to worst extent. Then how do we believe in your brand name?! We would not further recommend to anyone. We pay AMC with a trust that your people come at regular intervals but it doesn't happen. Pls take this seriously and see to that it doesn't happen again. I hope some action is taken soon.

Sir,
i G.Ganga raju at/po-bandhugaion, street-jhodia, dist-koraput, odisha, pin-764027 beg to state that i purchased IFB washine machine top load above 3 years back...
Now i getting complaint that the water leakage from the machine when it runs...
therefore i request u kindly give us servicing from ur authorised company to given address/location...

thank u sir...

Dear Sir/Mam,
this is Udaya kumar from Pondicherry my washing machine creates lot of sound while running so we called IFB center(Krishna Agiencies) in pondicherry they inspected the machine and they said they have to change bearing in the machine and they took the machine and told that they have replaced that and fixed it and applied some glue on that and said to test the machine after 24 hours and collected money 4000 from us and went off. After we tried it in next day the machine was not running.We called the technician again but no response from him and we called to the IFB agencies the said they will refund the money back but not received yet.Kindly take a proper action on them. tech no: Senthil ([protected]) one month rolled off kindly solve the issue.

My message sent to Global Enterprises

Dear Chandan jee
My washing machine is out of order since 30.03.2017. My customer ID is 3559543 & complaint No. [protected] dtd. 30.03.2017. Mr. Amritlal has visited so many time but machine is not repaired. Please send one senior technician who can diagnose the fault and repair the machine.
You can imagine what problem and mental harassment I am facing. Today you had assured to send some some senior technician, but no body turned up. As owner of the firm, please see my washing machine is working by tomorrow.
With regards
B Sahoo
B-106, Sai Deep III, Chembur, Mumbai - 400071
[protected] / [protected]

Hi

I took an AMC with IFB for my washing machine. I have raised a complaint on 18 march 2017 and ticket no. is [protected]. No response from any service guy and i kept on calling the help desk for fixing the issue.Every time i get a response saying they will inform the supervisor. Untill now no one has come to fix the issue. Today (10 April 2017) i got an sms saying the issue is resolved. Without even the service guy coming how you can fix the issue. Are you having a magic wand or what? If this is the way you give service in Bangalore then what kind of service you will be giving in Tier2, Tier3 cities. Pathetic, you guys are looting people by making customers join AMC and then not responding to customer complaints.

IFB dishwasher given for repair to "global services" (somiya billd 2nd floor gali no 12, chand musjid shastri park new delhi) on 2/02/17 . Since then, no call is being answered from our registered number. Mr. sikander - the concerned person has blocked our number. Dont know how to get the dishwasher back.

Internal team is inolved. When I called IFB coustomer care number, the executive said that our server is down so we cant give you a complaint number, but our service team will contact you in half an hour. So later when we got a call we thought its genuine, because we got this call through IFB.
The person said he needs to pick the dishwasher as it will get repaired in the IFB center. So we handed it over. But its been 2 months and no call is getting answered.
IFB customer care is saying they cant handle it we have to talk to the service center guys.

Complaint No [protected] dated 26/Mar/2017
We have been having repeated problem with our washing machine. IFB has given franchisee to one Harinidhi Enterprises in Wilson Gardens. Since they could not resolve the problem, they have taken the machine to their premises. The franchisee donot pick calls or they are very rude if they pick the call.

I am trying to rise a complaint in customer care on my Ifb washing machine, but I am not able to speak in Kannada language which is my mother tongue, customer care people are forcing me to speak in other languages.

Hi
We have purchased the IFB washing machine in2015 and have been using since then. Surprisingly, we saw the washing machine door glass breakage five days ago. So we contacted the IFB customer care in mysore. They attended the issue and replaced the glass and charged 850rs, eventhough we have the warranty for four years. The IFB person got my signature and didn't mention the price on the copy. Just gave a fake bill and left. Kindly help us know during warranty, do we need to pay for any damage or device part failure.

Dear sir

My name is ashish sevak, from ahmedabad, gujarati. I havery ifb washing machine and. Registered mobile number is [protected].

I had make payment for amc to your agent bhoomi enterprise in cash on 13.12.2016.

Now since last 25 days i had booked one complain and my complaint i'd is [protected]. But it's come to knew that my amc was not done. And your varies agents and customer care executive are not giving me proper answer and service.

I had also purchased ifb microwave.

Your r requested to do the needful and solve my problem.

Other wise i will go in consumer court and social media for the same.

Regards

Ashish sevak

[protected]

I received a faulty microwave oven (Model no 25SC4) and am waiting to get a replacement. The request ID is [protected]. The replacement decision was taken on 25th Mar 2017 and I did not get any update about it till Tuesday 4th Apr 2017. I had to call IFB customer care and get the concerned person's number to follow up. Even after this, I am told that there is no replacement model available and I have to wait. This product was bought only 3 days before the fault was observed. I am unable to use the microwave. Since IFB is unable to provide a replacement, I want a better model or a 100% refund ASAP.

The three Scoops mounted on the inner drum of IFB washing machine are worn out and pieces are falling. Moreover the clothes also get stuck up in the holes of the scoops.
When I enquired to replace the Scoops, I was told that the entire drum is to be replaced.
The steel drum is quite OK, then I fail to understand as to why only the Scoops be replaced. This seems unnecessary and costly.
Please advice, what is actually required ?

Dear sir/madam,

I recently purchased fully automatic top load 8 kg ifb washing from the store vijay sales, shop no. K5-k6, near atta market, noida, uttar pradesh 201301.

Unfortunately, the item does not function properly. I had lodged complaint on 2nd april on the customer complaint toll free number[protected]Ref no.[protected], a technician (Mr. Amir cell - [protected]) visited my place next day to fix the drum noise problem but suggested to go for the product replacement. He also gave me his supervisor contact (Mr. Arun kumar cell - [protected]) to follow up on the replacement.

Mr arun gave me another contact. I called customer care toll free number[protected] again today to check, the agent told me that they have already escalated this and by today evening i would definitely get a service call, but nothing came.

I am hoping that you may be able to send me a replacement product or direct me to a store where i may return the faulty item for a new replacement asap.

Dear sir,

I bought a ifb senorita sx 6.5 kg washing machine recently. It was working properly for 5 months. After that it has stopped spinning and i am getting "taco" error code. The ifb technician who attended the complaint also does not know the meaning of this error. Can you please explain what does this error code mean and what is the repair action required.

Thankyou

Ramkiran nanduri
[protected]

I purchased ifb ac on 05 june 16, team installed ac but, i rased the complaint regarding cooling issue after few days but it was not attended & closed.
Now summer has started i am continuosly trying customer care no. But no response regarding its service & pending cooling problem.
I am sending sms also.

Ac model sac-iacs18ka3tgc-1.5 tn-3 str

1 st 27/03/2017 complaint no.19312378
2 nd 31/03/2017 complaint no.19326035


Rituraj chaurasia
[protected]

I have purchased an IFB washing machine on 30.05.2014, having a warranty of 4 years.
After 1 year from the date of purchase, my machine shows several problem and was informed to the customer care, they have send some technician for repair and did several repairs for the last 8 months, still the problems are un resolved and now they are not willing to attend our calls and no further response from their end.

Kindly do the needful.

DINESAN V.
[protected]

We had purchased 2 split AC last year on 25/03/2016. We had registered a request for servicing of AC. first of all no request number was given and were told verbally that it will be done on 26th march. No one turned up. we called again and were told that someone will visit soon . Again no one turned up. we called again yesterday and were told that someone will come today. today we called repeatedly as i had taken leave waiting for the serviceman to come. finally he came at 6.40 pm and told us that free service can't be done as One year is over. Is it my mistake if
1)the serviceman has not come on time ?
2) I am not given request number ?

I do not expect such behavior from a reputed company like yours. Outsourcing maintenance does not mean you are not responsible for after sale service. We buy a product from IFB and not from the service vendor.

Need to look carefully into your policies.

Regards