IFB Industries Complaints & Reviews

Complaint No [protected] dated 26/Mar/2017
We have been having repeated problem with our washing machine. IFB has given franchisee to one Harinidhi Enterprises in Wilson Gardens. Since they could not resolve the problem, they have taken the machine to their premises. The franchisee donot pick calls or they are very rude if they pick the call.

I am trying to rise a complaint in customer care on my Ifb washing machine, but I am not able to speak in Kannada language which is my mother tongue, customer care people are forcing me to speak in other languages.

Hi
We have purchased the IFB washing machine in2015 and have been using since then. Surprisingly, we saw the washing machine door glass breakage five days ago. So we contacted the IFB customer care in mysore. They attended the issue and replaced the glass and charged 850rs, eventhough we have the warranty for four years. The IFB person got my signature and didn't mention the price on the copy. Just gave a fake bill and left. Kindly help us know during warranty, do we need to pay for any damage or device part failure.

Dear sir

My name is ashish sevak, from ahmedabad, gujarati. I havery ifb washing machine and. Registered mobile number is [protected].

I had make payment for amc to your agent bhoomi enterprise in cash on 13.12.2016.

Now since last 25 days i had booked one complain and my complaint i'd is [protected]. But it's come to knew that my amc was not done. And your varies agents and customer care executive are not giving me proper answer and service.

I had also purchased ifb microwave.

Your r requested to do the needful and solve my problem.

Other wise i will go in consumer court and social media for the same.

Regards

Ashish sevak

[protected]

I received a faulty microwave oven (Model no 25SC4) and am waiting to get a replacement. The request ID is [protected]. The replacement decision was taken on 25th Mar 2017 and I did not get any update about it till Tuesday 4th Apr 2017. I had to call IFB customer care and get the concerned person's number to follow up. Even after this, I am told that there is no replacement model available and I have to wait. This product was bought only 3 days before the fault was observed. I am unable to use the microwave. Since IFB is unable to provide a replacement, I want a better model or a 100% refund ASAP.

The three Scoops mounted on the inner drum of IFB washing machine are worn out and pieces are falling. Moreover the clothes also get stuck up in the holes of the scoops.
When I enquired to replace the Scoops, I was told that the entire drum is to be replaced.
The steel drum is quite OK, then I fail to understand as to why only the Scoops be replaced. This seems unnecessary and costly.
Please advice, what is actually required ?

Dear sir/madam,

I recently purchased fully automatic top load 8 kg ifb washing from the store vijay sales, shop no. K5-k6, near atta market, noida, uttar pradesh 201301.

Unfortunately, the item does not function properly. I had lodged complaint on 2nd april on the customer complaint toll free number[protected]Ref no.[protected], a technician (Mr. Amir cell - [protected]) visited my place next day to fix the drum noise problem but suggested to go for the product replacement. He also gave me his supervisor contact (Mr. Arun kumar cell - [protected]) to follow up on the replacement.

Mr arun gave me another contact. I called customer care toll free number[protected] again today to check, the agent told me that they have already escalated this and by today evening i would definitely get a service call, but nothing came.

I am hoping that you may be able to send me a replacement product or direct me to a store where i may return the faulty item for a new replacement asap.

Dear sir,

I bought a ifb senorita sx 6.5 kg washing machine recently. It was working properly for 5 months. After that it has stopped spinning and i am getting "taco" error code. The ifb technician who attended the complaint also does not know the meaning of this error. Can you please explain what does this error code mean and what is the repair action required.

Thankyou

Ramkiran nanduri
[protected]

I purchased ifb ac on 05 june 16, team installed ac but, i rased the complaint regarding cooling issue after few days but it was not attended & closed.
Now summer has started i am continuosly trying customer care no. But no response regarding its service & pending cooling problem.
I am sending sms also.

Ac model sac-iacs18ka3tgc-1.5 tn-3 str

1 st 27/03/2017 complaint no.19312378
2 nd 31/03/2017 complaint no.19326035


Rituraj chaurasia
[protected]

I have purchased an IFB washing machine on 30.05.2014, having a warranty of 4 years.
After 1 year from the date of purchase, my machine shows several problem and was informed to the customer care, they have send some technician for repair and did several repairs for the last 8 months, still the problems are un resolved and now they are not willing to attend our calls and no further response from their end.

Kindly do the needful.

DINESAN V.
[protected]

We had purchased 2 split AC last year on 25/03/2016. We had registered a request for servicing of AC. first of all no request number was given and were told verbally that it will be done on 26th march. No one turned up. we called again and were told that someone will visit soon . Again no one turned up. we called again yesterday and were told that someone will come today. today we called repeatedly as i had taken leave waiting for the serviceman to come. finally he came at 6.40 pm and told us that free service can't be done as One year is over. Is it my mistake if
1)the serviceman has not come on time ?
2) I am not given request number ?

I do not expect such behavior from a reputed company like yours. Outsourcing maintenance does not mean you are not responsible for after sale service. We buy a product from IFB and not from the service vendor.

Need to look carefully into your policies.

Regards

I had purchased AC 1.5 Ton from Vasco dear Mahalaxami Agencies on 29 Mar 17 ..He took 3 days to deliver my product to home . After calling him again n again ..Now the AC has delivered to my house there is no one coming to installation ..I had call many time to install ..they alwYz reply that they are coming tommarow ..if I got the Managing Director numbers he will defineatly vacant his seat from post ...My Tkt number is [protected]
MIlind Naik
Sanquelim Goa
[protected]/[protected]

I am one of the IFB customer from last 6 years.
But IFB service peoples are not supported any of the service requested with in warranty period.
I have called customer care for general service at many of time.
But they have not solved in my problem. But they have interest only out of warranty machine.
Particularly our area IFB service center (Vishaka Enterprise, Selaiyur, East Tambaram, chennai) are not attended the any phone call at any time. (Available mobile number for area service center is [protected], [protected], [protected])
Then I Have applied AMC on last year with two year warranty period.
After AMC, they have not come to my home and not conducted free general service / other problem.
Now my machine Heater is not worked.
I have requested customer care dated on 16.03.2017 (Request Number [protected]).
But there is no response.
But I have received one SMS (date 20.03.2017) regarding my request are solved.
This is very clearly fraud of IFB service center / Vishaka Enterprise, Selaiyur.
After that I have another requested to customer care dated on 21.03.2017 (Request number [protected]).
Still now (04.04.2017) they have not solved in my problem.
Main reason is my area IFB service center people are not interested within AMC machine.
All the service people only for money maid / Fraud

Bought the washing machine from flipkart with order id od[protected] on[protected] and got it delivered on[protected].

Have raised installation and demo request several times with flipkart but no response till date.
Please provide installation and demo at the earliest. I have not even opened the package since the date of delivery 10 mar 2017

This is the first time i am experiencing such delay with ifb

This is to inform you that someone in your call centre has closed this complaint as ‘Resolved’ without attending even once to the complaint.
The metal cabinet lies unattended as it is.
This is most unprofessional behaviour & not expected of a reputed organisation.

Please refer attachment. Took AMC(INR 5k) on February 5, 2017 & along with it bought cabinet & trolley (Further INR 5K).
Despite 2 months having lapsed & wasted of the AMC & despite numerous calls to your dealer & call centre, not one person has bothered to even call, replacing the cabinet is a far cry.

Seems AMC was issued by IFB to siphon money out o[censored]s & not to render service.
I have spent INR 10, 000/- on both these products which are lying waste
Service Manager Babita at [protected] refuses to answer her phone.

Our IFB microwave oven started malfunctioning. It was within the warranty period so we called customer care. Their technician came and said that he would come the next day with the necessary parts. But it has been two days and he hasn't come yet. We called them again and again but they are indifferent to our problem. A few times they even disconnected our phone during the conversation.

I have a 9/7 washing machine front load. It is incurring problems and is not starting. It was purchased on 31st march 2012. I had called on toll free number which is[protected]. They registered my complaint and the ticket number given to me yesterday(31st march 2017) was [protected]. I haven't received any call from the concerned technician as was promised to me. I called back again and was given the number of the agency to which my complaint was forwarded. Number is [protected](Surekha). I tried calling twice on the given number but nobody seemed to be answering. Is this the way IFB treats its customer's service queries? I had gone with IFB considering I will get swift service and good quality. But I regret that the quality of IFB has not only degraded but you'll have also become lax in the post sales service. Totally unhappy.

My name is vinit yadav with mobile no
[protected]
my no . [protected]
I register a complaint regarding 1.5 split ac on 28-29.
Service agent call me and fix a time and we clear about timing but 3 times this person not come and even not pick up the phone.
Is this the way to work i was thinking that ifb is good but i think your service is too bad i also have a lg ac their service is too good.
Time is important so please dont waste anyone time .
when i call customer support after some they disconnect the call after saying no voice...

Regards vinit yadav
[protected]
ifb 1.5 split ac
address- 81 lumbini app. kaushambi ghaziabad. up
201010

I have a fully automatic washing machine, elena dx 5.5kg. Which has been regularly serviced. Just a day ago, it made a huge bang, and started jumping off the ground at it's position, because of which it had to be switched off. A repairman came over, and said the entire drum needs to be changed, costing around 6k. How can a quality product like ifb last for such a short span. This is not why customers spend more money buying trusted brands. I will prefer buying some brand other than ifb in the future for such a quality that too at a higher price.

Our machine owner name is suganya narthagi, but i am her sister using the machine. My father paid for AMC through cheque. yet they didn't give original AMC paper. Our Customer ID is 1644678, Problem is drum must be changed. Date of AMC is 25.03.2016 Expiry 24.03.2018. Initailly I Complained about problem a month in January, they closed the call without our knowledge. we are not receiving any complaint details to our phone. [protected] - Complaint No.2 actually, [protected] - Complaint No.3, Token No. missed - complaint no.4. After third complaint, once they called i explained route. Later i am unable to pick up his call on 25.03.2017. Then I reminded the service man on 28.03.2017 Later i came to know complaint no.3 is closed. again i made complaint No.4 on 30.03.2017. Service man cell No.[protected]. Very worst customer service that i have ever met in my life.