IFB Industries Complaints & Reviews

With due respect here I have to say that after several times getting appointments to visit for solve my washing machine heating problem. They're are issued two tickets no. and it's [protected] dt. 14 Jan 17 & [protected] dt. 13 April 17. And the same were updated on 15 Apr and 16 Apr respectively. But till date no one visited. The problem is when wishing machine temperature we here fixing Power supply goes out.

I bought a dishwasher (Neptune model) in 2010 and have it under AMC currently. The AMC runs from July Last year till July 2017. The machine is mostly non functional and in-spite of our repeated complaints and calls to service personal, the machine is not fixed. Each time we make a call, a service person comes after a big delay, makes some checks and disappears after making a promise that he would bring a new board, motor, whatever but they are not able to bring up the machine to working condition.

Very very poor maintenance service though we pay a big amount for the service.

I have registered complaint with IFB on the customer care No.[protected] of air conditioner not working on 13.04.17 (Complaint No. [protected]). I think IFB are suppose to attend the complaint within 24 hours. On 14th i was assured that the technician will attend the call by afternoon but not attended. Since then i have contacted several times but on each time i have received false promise. Today after several follow up i was assured that the technician will attend the call without fail. But once again as earlier the promise was a false one. Since the air-conditioning is under warranty period i am helpless and under IFB mercy to get my problem solved. I regrate that i have chose to be IFB customer. Hope that on some day IFB will bother to find solution of your helpless customers.

Very much disappointed with your service. Totally i have wasted a month to resolve my issue. I have reported a problem on march 16. Still it is not resolved. You can check my complaint history. My contact no. Is [protected]. Totally 4 service persons visited my home and they did marketing about your product like stabilizer, cleaning powder etc., other than that they didn't check anything. Last person came and told that problem on board which i replaced on october. I have requested to change the same since i paid amc. He told me no spare now. Will change it tomorrow. But passed a week, there is no response. Please do the needful asap. We trusted, that's y we purchased your product. Please don't spoil the same.

Sir, i purchased elena front load washer in 2005 from your dealer in vile parle east m/s arihant electronics on[protected]. bill no 7305. till date it works undisturbly. so let me know life of ifb product i. e. elena washer. i feel proud to select such excellent brand. i congratulate ifb from bottom of my heart. best wishes ifb.

I am having Washing Machine and Dish Washer of IFB. Both machines are good.

From 1 month Dish Washer is not cleaning utensils as per FIB standard.

So through proper channel I had registered my grievances.

Technician visited twice. Inspected.Taken visiting fees.But Dish Washer is not repaired as per standard.

Technician told me that one part is not working properly. And FIB is not manufacturing that part. So this machin cannot be repaired.

I was surprised and shocked.

Yesterday
I again contacted FIB authority through Toll free number. They suggested me that an authority from Exchange Commodity side will contact you.So he contacted me.

He advised me tha same.
Additional to that he suggested me to give up my Dish Washer Neptune to company and get new updated vs Neptune at around Rs 34000/- .

He specifically pressed that in this dealing I am getting Rs 4500/- as an exchange value.

So,
Now I want to know that-
Is IFB has such policy to discontinue manufacturing of any part of any model after certain period.

Please let me know the as early as possible.

Thanks.

Regards

Your IFB Family member
Sudhir Shambharkar
B 702
Poonam Vihar
Swawalambi Nagar
Nagpur 440022

I ordered washing machine trolley from IFB web site. They send me defective piece. I am calling from last 6 days and didn't get any positive response. Frustrated by the service. there is no option to return also.

Dear sir
my ifp is not working the drum is not rotating my cutomer code is 3156313 my ifp is giving problem toomuch noise escalate several time complaint no is as follows
1. [protected]
2. [protected]
3. [protected]
4. [protected]
escalated this to Mr. praveen raja [protected] all become vain
really customer care/ service is available in the IFB Washing machine pl respond at least to this mail and correct we are suffering washing machine

Captioned dish washer is under amc from 25/10/2016 to 24/10/2017. the machine was not working properly for which complain was given to them on 26 th nov. 2016. after repair the same problem occurred instantly and as per the advice of mr. laxmidhar sahoo, the machine was sent to their service center, m/s lokmata enterprisers, cuttack road, bhubaneswar on 5th jan.2017 for replacement of some parts. by this time more than 3 months have passed and the machine is yet to be attended. inspite of my several reminders, requests they are neither repairing nor returning the machine. i am suffering innumerable problems since the machine is out of order for more than 5 months.

Dear ifb team,

I brought one new ifb microwave 20sc2 20ltrs convection on 30.03.2017.
I requested on 11.04.2017 for the installation cum demo session at my home by ifb engineer. On my request one tkt no [protected] is allotted to me.
Engineer came at my home on 12.04.2017. After the inspection of product, engineer confirmed that my new ifb microwave is having some un-repairable defect and it will be replaced by the company (Ifb). I asked to service engineer for the documentation & give my service copy receipt for further action. Service engineer confirmed that there is no documentation required and he will give feedback for this issue and in next 3 days company will give replacement for my product.

* please confirm the status of my complaint. Also confirm when i can get the replacement of my defected product with one new ifb microwave 20sc2 20ltrs convection.

Hi

i have IFB serena under AMC with local vendor suggested by IFB.
my parts are being replaced under AMC. machine is 4 years old.
do the parts get replaced with new or refurbished parts ?
there is no clarity on this anywhere. Call centre has responded saying that it should be new parts but the service vendor is disagreeing.

this has been going on for the last 2 months almost and the technicians are unable to figure out the actual problem and keep replacing parts on every visit and charging us for the same even though it is under AMC.

IFB as a brand is not something i would want to continue with if the after sales service is so horrible even in metro cities like Mumbai. we love the product but this mess for basic utility items like washing machines etc is not acceptable and we would prefer LG or someone with much better service.

I had purchased ac 1.5ton 11month before. My ac is not working properly (No cooling) i had complained 3 times. Still now no one had attended the complainti had 3 ticket number. I do no what the reason why they had not attended my complaint, i want to say no customer had not satisfied with service, proof is review.. By jayakumar ticket no:[protected]/25.03.17

Meine apka fb ka ac liya tha june mei pichle saal usme march mei a kar gas leagz hogyi thie complaint kari thie thik karke gye ifb wale but 4 time ye reapeat ho gya hai mei service centre ambala mei call ki...but wanha Madem anju ne abhi tak koi b response nahi diya...or saath he apke area manager gurmeet .ne bi is ac ko change nahi karvaya or meine jo 36000 rs kharche the aise chiter company ko ...waa ifb service bahot bekar hai ap logo ki toa ...kya...sochte ho lut machi hai kya..garibo kaa paisa ped laga hua.hai kya...consumer court .mei ap logo ki complaint hogi...ab or saath he humare pardhan mantri ji ko b apki is company ki shikayat hogi social sites. Par b. Upload karunga . company ifb tum log bewakuff samajhte ho mko...

For tub cleaning

Dear Team

We have 2 washing machines installed at our two different address.Yesterday a executive from your company visited our house & recommended a cleaning powder for 160/- rs for cleaning of the machine & 1 soap for 350/- for washing of clothes.(E-11 Gk enclave 2).According to him the cleaning powder helps in removing the scaling on the bottom of the machine, and he said it will be clean in the first time only, but when we tried it it didn't work & we thought to call IFB complaint centre but the way they spoke to my father it was absolutely pathetic & rude.It is not a matter of 160/- or 350/- rs but these guys are cheating there customers & then not been apologetic about it.I request you to kindly take the necessary action against these 2 gentlemen(Mahesh & avdesh), cannot attach the call recording on this platform, If you can forward me a mail id will do so.
Regards
Shabad singh Mehta

I have an IFB washing machine, model Senorita Deluxe with an annual maintenance contract. The machine is not working since 04.03.17.
Despite lodging a complaint (No.[protected] on 06.03.17 and another complaint (No.[protected] on 11.03.17 and repeated phone calls to IFB service centre, my washing machine is still not working. Nobody from the company has bothered to visit and rectify the problem

Complaint number [protected]

Dear sir,

We have Washing machine senorita DX. We have complained on 27th March 17. stating that not working .

But still no solution given me and we have already under AMC Getting poor service from the IFB
we have called number of time s to customer care. But no response from them,

Please resolve the same.

Regards,

MVJanardhan Reddy,

Hyderabad

I have paid AMC of Rs. 4800. I have been calling for a service for past 3 months, since January, they promise to send someone, but nobody turns up for the service. I have also spoken to the Manager of this branch but no progress. We can't be paying just like that and wait here for months without using the machine. Pls see to that in another few days time a person is sent for the service or we will have to take this further to worst extent. Then how do we believe in your brand name?! We would not further recommend to anyone. We pay AMC with a trust that your people come at regular intervals but it doesn't happen. Pls take this seriously and see to that it doesn't happen again. I hope some action is taken soon.

Sir,
i G.Ganga raju at/po-bandhugaion, street-jhodia, dist-koraput, odisha, pin-764027 beg to state that i purchased IFB washine machine top load above 3 years back...
Now i getting complaint that the water leakage from the machine when it runs...
therefore i request u kindly give us servicing from ur authorised company to given address/location...

thank u sir...

Dear Sir/Mam,
this is Udaya kumar from Pondicherry my washing machine creates lot of sound while running so we called IFB center(Krishna Agiencies) in pondicherry they inspected the machine and they said they have to change bearing in the machine and they took the machine and told that they have replaced that and fixed it and applied some glue on that and said to test the machine after 24 hours and collected money 4000 from us and went off. After we tried it in next day the machine was not running.We called the technician again but no response from him and we called to the IFB agencies the said they will refund the money back but not received yet.Kindly take a proper action on them. tech no: Senthil ([protected]) one month rolled off kindly solve the issue.