IFB Industries Complaints & Reviews

Mar 25, 2017

Updated by Vidhi K +[protected].. Even after the 2nd complaint at IFB Call centre the Executive did not turn up to check the issue and I got a call to close complaint from this mentioned number.. I explained to them that I cannot sell a costly Dishwasher within a short span of 4 years and requested them to send me an Executive who could tell me what has to be repaired and how much would it costs..
The Executive turned up on 22.03.2017 and just took down his worksheet with charges and approximately wrote down a cost of ₹18k plus with all the costly parts saying the machine has been fully spoiled by mice .. He even went to the extent of saying us to sell machine again and not to trouble him for the same issue again and again..

We Again got a call from the kochi number to close the complaint and I told the Executive to arrange for a visit by a senior executive in the company as I was not able to trust this person..

Today 25.03.2017 at around 2.50 pm I got a call from an executive named Dhanesh or Dinesh not sure from the number +[protected] and he has been laughing and giggling and making fun while talking .. If this the way an IFB international company's Executive is talking to a lady customer, it would not be tolerated

If a customer cannot request a company to send a Senior Executive to serve the customer then what's the point using IFB products ??? If no action is taken against this I will take this case to the consumer forum .. I want an immediate action on this and also a confirmation letter from the company in writing that my IFB dishwasher cannot be serviced and has to be sold off in scrap

Waiting for an early revert ..

Mar 25, 2017

Updated by Vidhi K Your ticket No. is [protected] and [protected] dt.[protected] and [protected] dt.14.03.2017

I had registered pcomplaints for my Washing Machine and Dishwasher as mentioned above..My Washing Machine issue has been resolved and took back the spares by himself saying he will give it for scrap and offered us ₹100 for taking those parts.. Assuming that spares unrepairable we accepted his offer and gave him the spares .. The same executive without checking or even without scrutinising my dishwasher suggested to sell away in scrap for ₹500/- which has been purchased in October 2012 and said there's no point in repairing it..
Also the call centre executive from Kochi called up and complaint resolved as u want to sell the Dishwasher and I clarified to the person also that I want to know what's the cost of servicing but no response .. I had to Register complaint for my Dishwasher

+[protected].. Even after the 2nd complaint at IFB Call centre the Executive did not turn up to check the issue and I got a call to close complaint from this mentioned number.. I explained to them that I cannot sell a costly Dishwasher within a short span of 4 years and requested them to send me an Executive who could tell me what has to be repaired and how much would it costs..
The Executive turned up on 22.03.2017 and just took down his worksheet with charges and approximately wrote down a cost of ₹18k plus with all the costly parts saying the machine has been fully spoiled by mice .. He even went to the extent of saying us to sell machine again and not to trouble him for the same issue again and again..

We Again got a call from the kochi number to close the complaint and I told the Executive to arrange for a visit by a senior executive in the company as I was not able to trust this person..

Today 25.03.2017 at around 2.50 pm I got a call from an executive named Dhanesh or Dinesh not sure from the number +[protected] and he has been laughing and giggling and making fun while talking .. If this the way an IFB international company's Executive is talking to a lady customer, it would not be tolerated

If a customer cannot request a company to send a Senior Executive to serve the customer then what's the point using IFB products ??? If no action is taken against this I will take this case to the consumer forum .. I want an immediate action on this and also a confirmation letter from the company in writing that my IFB dishwasher cannot be serviced and has to be sold off in scrap

Waiting for an early revert ..

Mar 25, 2017

Updated by Vidhi K Also the Executive +[protected] has been talking about the video of the dishwasher at my place.. the same has been done without our permission and customers call up the company only when they have a problem with the products purchased and don't just do for time pass