IFB Industries Complaints & Reviews

IFB Washing Machine — WIRE HARNESS

Mumbai on feb 2, 2011
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I Sri sudesh punyarthi residing at 503 Kanchan gauri Appartments, Kasar ali, Bhiwandi 421308 Mumbai, Maharshtra, has registered a complaint vide phone no [protected] email [protected]@gmail.com around 2 months back on 1.1.2017. I cant under stand why they are making so much delay . we are in need and request u to get the washing machine repaired immediately. i had met the service centre people at Thane, Mumbai. but they replied that wire harness is un available and it should be supplied by the company .i cant understand where is the company and I am an AMC holder and i have almost waited for 2 months . please get the machine repaired at the earliest consider the matter as most urgent.

Machine not working and poor customer support
Washing Machine Model "Elena' Not Working and Poor Customer Support

Complaint No. [protected] Dtd.10.01.17
Customer Name : Ashok

Our Washing Machine Model 'Elena' is under active 1 year AMC issued from Date.22.04.16 and had stopped working on 10.01.17 for which we had made a complaint on[protected] for it.

The machine was attended after several days and were informed that part 'Timer' needs to be changed for which the same was arranged after 12-15 days and the technician arrived late in the evening and changed the part and without proper checking went saying the machine is now ok but when in the morning we checked the same problem was observed and the machine was not working. Several Request were made to customer service center, every time they said it will get resolved within 2 days but the problem is not resolved till date, my machine is still not working, no action has been taken by the service franchisee.

Being a customer who has taken an AMC for the same, such kind of response is not expected.

I want a resolution to my problem within 2 working days if not will have to escalate to higher authority and other legal recourse if needed.

It is my humble request for urgent intervention in this matter.

Ashok Rathod
(Email Add: [protected]@yahoo.com)

My ticket no [protected]/[protected] complained on 3 January 2017.
till date the compliant was not solved. poor response from customer care.
may this complaint help me to solve nearly one month.nice customer service
from reputed IFB industries.it the right way to handle customer nearly one month under trouble. do the needful as i believed in brand name.but now i will suggest to anyone in my neighbor to buy IFB product in future.

This is to inform you that I bought a dish washer in Bangalore and the upper rack cannot be adjusted and I have lodged a complaint to customer care on 2th Dec 2017 and till date it has not been replaced in spite of repeated reminders. They sent a mail telling it will be done by 23rd Jan 2017 but it has not been done. I want to go legal on this if this is not attended to by 2nd Feb 2017. My complaint number is [protected] and incidence number is E156895. Latest complaint number is [protected].

Cannot imagine that a company of international level can give a substandard service like this. I will proceed legally with consumer forum if it is not replaced on or before 2nd Feb 2017.

I am looking to purchase parts for my ifb washing machine however ifb contact center is not even aware of their service center contact details. I got a couple of number but they do not respond.

I need a bearing set for serena aqua 5.5 kg.

The are insisting in sending a technician to my place which will be a charged service. Why should i pay for something that i don't want at the first place.

My registered mobile no is [protected], its very pathetic to buy IFB products and after warranty the customer is not able to fix up the problem, i live in Hosur, Tamilnadu if there is no proper service in all areas better not to sell IFB products in all places, I want to escalate to the core if im not getting proper solution,

I bought IFB washing machine in chennai in 2013, i shifted myself to Hosur, later on my washing machine warranty is also finished, we booked a complaint for machine not working on 27/01/2017, a representative from Hosur service center approached us he checked and said the vave is not working need to replace and service charge is 900+550, we said ok do, but he said ur machine is out of warranty pay 2900/- and make it fixed up for service, we said no need first repair the machine, then he confirmed that there is no stock of valve it will take another one week to repair and left, is this way "a customer is treated if not accepted for extending the warranty service is not provided", i feel to throw the washing machine to IFB company itself for their pathetic service.

HI,

We have been using IFB washing machine past two years and we are facing always voltage problem, we complain to IFB hyderabad.

We use to facing this problem due to we start calling directly to technicion which contact details provided by Ifb team first time of problem. We faced again voltage problem recently and we called this technicion as usual, he was asking to change stablizer and took old stablazer from us along with 3000 rupes & promised to come back within 3 days but now he did not answering any call from us last one month, Please see below contact details of person and do the needful reply.

Technican Name : Mr. Mozambique
Mobile number:[protected]
State: telengana hyderabad state ( old cit)
Yaquthpura 500023 .

I have purchased a Elena DX 5.5KG, Serial no.IF021024 DATED 17/06/2011. IT is only five and half years past my washing machine caused severe loss to me. Erroded drum replaced by a new steel drum and it's bearings costing Rs 5805/.
Easily corrodeing materials to be avoided in your Home appliances.
Your reputed company may look into the matter and give redressal to me.
( Bill no 5811 of service centre Thrissur, " TWO BE ASSOCIATE'S " dated 24/01/2017 )

Thanking you.

Thrissur
25/01/2017

I had took an AMC from IFB, Since IFB does not interact directly with their customers they sent a franchisee who collected rs.3200 and handed over a 2 year AMC. Details of this has been shared with IFB Customer care.

Customer care has refused to service the machine under AMC sighting that this AMC is not valid as it is not issued by them.

I have asked the question how can a customer trust any body who comes to be AUTHORIZED. The AMC issued has perfect IFB office address. TIN and CST numbers.

Right now the machine is in breakdown status from NOV/DEC.
IFB call centers keep issuing service complaints and email response to complaints is almost nil as i have got just two replies in the entire span of 2 months of repeated reminders and calls to their call center.

How ever, i have also raised a concern that the AMC receipt has serial number and it can be traced to which franchisee (existing) old could have issued it to trace it.

I bought a microwave oven before 3 months and now it is not working. I registered a complain. After 2 days a guy came and he checked oven.
He told that there is some issue in plates so company will exchange microwave oven.
After that I did not receive any call from anyone. I called on customer care and now they are telling me to go to service center and replace plates.
My complain number: 19070451

I have booked a complaint with ticket no [protected] on 12 jan. The problem is diagnosed as drum replacement. The technician is postponing the repair every two days by saying that two persons are needed for repair and since the other person is not available, he may not be able to come. The result is that, after 12 days also the machine is not repaired. If such is a situation of after sales service, i wonder who will prefer purchasing ifb.

Mohd kabeer hasan

I have bought ifb elena model washing machine on 07/2013. On 19/1/2017, washing machine caught fire when we are not at home. Alerness of security has stooped sever damage of my apartment. I have raised customer complaint and have got mr. Sabaresh () contact who is the ifb executive of our area. He promised that representative will arrive next day i. E on 20th. But no one arrived and after multiple followups and a severe heated discussion with customer care then ifb representative manjunath () arrived. He has inspection of washing machine and a word with mr. Sabaresh then informed us that washing machine will be replaced.
After that there is no call from mr. Sabaresh and after waiting for 2 more days i called sabaresh on 23rd. I was surprised by sabaresh when he said that he didnt know that manjunath visited our home and informed that washing machine will be replaced, that too inspite manjunath has a word with sabaresh on 21st before me and that too call is made from my mobile. Also he adamantly asks to get it claimed from manjunath as he has promised of replacement.
I dont want to continue with ifb any more. There is a damage to my apartment and i want to claim the property damage also. Can you please help me in this regard. How should i proceed.

Hi,

My name is Chandrashekar S from Hyderabad. Even though we have taken the AMC till 2017 for our washing machine the service centers from Hyderabad have been calling us on a regular basis (every other day) and wanted us to pay the AMC charges as they say that they have records till 2016 only.
Today is the 7th time there was this person from Dhara Service Center, Tarnaka, Hyderabad who came (barging each time into our flat) and said that our AMC ended in 2016.
After we showed our records he left and this is becoming an HARASSMENT and feeling cheated by IFB and even though each time we show the records they are still HARASSING us by calling and threantening us saying that they would stop servicing as we don't have AMC.
Why are we harassed by IFB like this? I will be raising a HARASSMENT AND CHEATING COMPLAINT AGAINST IFB with the POLICE DEPARTMENT in a day or two as we are being tortured over PHONE especially by this female Ms. Soujanya and Ms. Geetha.
In case you are able to take action against these people I have to take extreme step myself as I live in a good society and don't like to be harassed like this. I will mention IFB is responsible for me taking this extreme step.

Regards,
Chandrashekar S
[protected]
[protected]@gmail.com

I had purchased washing machine . Which was damaged piece complained to dealer dealer connected the call to company representative whose name is Mr revannna abused me and threatened me .this matter complained to company also company is not taking any responsibility. Company is using goondas to treat the consumer.please consider this matter and kindly help the consumer. this company is holy responsible.even complaining also company is not ready to take actions against these goondas hence this company should be punished legal or need to ban this company

Dear Sir,
This is related to the complaint filed for my model "TL65SDR" (IFB) which i initially sent my complaint six weeks back on IFB customer care, then the technician came from "DELIGHT SERVICES" and checked the issue and that complaint number was "[protected]", for almost two weeks i got no response from the above mentioned service centre and then calling the main service centre of IFB, got to know they resolved the problem without rectifying. Then after continously calling the service centre, again assigned technician came(complaint no was [protected]) and visited the machine and he again stated that there is some error with the spare parts and he will send some senior technician which I did not got any response for a week, from last Monday every day I'm trying to connect with delight services but either they disconnect my call or just give false promises. Yesterday i had telephonic conversation, with Ms Pooja Bandekar (Area Manager) and she promised me that the technician will arrive this morning as new complaint id [protected] & ID 701044, still now no response. Now I have registered a complaint against IFB in consumer complaint forum and various other platforms and I need compensation for my loss of washing machine that is still under warranty period, either I need new machine or the amount of loss that has occurred to me in this last one and half months. KINDLY DO THE NEEDFUL AS SOON AS POSSIBLE.

Thanking You,
Nitin P Varghese
(On behalf of Varghese P V)
Nandan Van CHS, Plot No-74,
Sec-17, Nerul(E),

Dear IFB,

This is the complaint on IFB-Point Sidhapudur, Coimbatore, Tamilnadu, India.

My name is Sabari. For my cousin (RadhaKrishnan, Kuniamuthur, Coimbatore, TN) I recommend IFB washing machine, Since I was using IFB for last 5 years.

We went to IFB-Point Sidhapudur, Coimbatore, Tamilnadu, India. to order Serena 6KG.

I don't get any good response from the sale person or from the Bajaj Insurance person from IFB-Point, Sidhapudur for near 2-3 hours. Still we order machine for the product name (IFB) on 14/15 Jan 2017.

Eswar (Manager - [protected]) promise us to deliver on 18th Jan, we waited till 19th Jan 2017.

no reply, no response.

So, please take care of such action from IFB-Point and we want to cancel this order.

Please cancel this order and return the amount we paid as advance.

Past 6-7 days, no action and repair done by IFB even after multiple reminders over email to IFBCRM Team

Poor service response and attention by IFB Team even during warranty period, can't imagine their service support after warranty expiry period.

dated 13-Jan-2017, engineer came and he said problem found in Drum / Rubber which he will replace by 17-Jan-2017 (being pongal holiday), but no response even after his committed date.

The machine is giving a drain error message on screen. We have applied the measures given in the user manual but no improvement is there. Firstly it refused to spin and now when its spinning, the water is not coming out. We also tried to reach to your care services but no helpful response. Its been 3 days that machine ain't working properly. Please take a little intiative to help your customers.

Service technician visited home and within 5 minutes he informed the pcb (Board) failed. The cost of new board is rs. 4000/-. We paid the service charge of rs. 575/- for which report is not provided. When enquired the reason for failure no answer for it. Irrespective of equipment is in warranty or not, there should be a reason for failure so that customer is aware of it.

Also i spoke to your ifb ms. Harshali, where in she told will revert back after checking with service centre. I am still waiting for her response.

Kindly requesting to provide us the cause of failure, as this is happening for the 2nd time and also report for the payment made for rs575.

If the board fails frequently why the cost of it is so high.

Thanks & regds
V lakshmanan
[protected]

While doing normal service of my IFB Washing Mc (Under AMC), Technician charged 750/- for simple belt and gave a generic receipt. How come a Rubber belt costs that much and why there is no MRP written on the product. Receipt given by technician is not in the name of IFB and no VAT no. How can we be sure that he charged right amount and appropriate VAT went to Gov. I am planning to approach Consumer court as I am not sure if IFB people will fix it. After getting to know such a high cost of AMC and spare parts, It's time to say Bye to IFB and look for other known brands after doing research.
Pls suggest.