IFB Industries Complaints & Reviews

Hi,

This is in regards to IFB Service, I had purchased EVA Aqua vx 5.5, 800 RPM Fully Authomated Washing Machine from Croma Center (Marathahalli, Bangalore, KA) on 18th Jul 2015, with the given warranty of four years.

Issue:

Front Part of the machine (Called PCB); Operating buttons and the complete electronic panel attached with the PCB burnt.

Service request raised to the help desk:

The incident had happened in month of August 2016 and was reported to helpdesk, technician visited the house and said the part doesn't cover under warranty, hence you need to pay for this, also when it was asked from my "Dad" it should be covered, then it was expicitly responded by the techincian "Who knows better you or me", then i asked my family members, let the person go, i will chase the service team once i am in the city.

The above service request was closed stating customer not ready to pay.

I visited to enquire one of the service center in Pune (Chandan Nagar[protected] and told the incident they advised the electronic panel would be covered under warranty, don't pay for the panel. it was out of scope for them as the product was purchased in Bangalore hence it is supposed to be dealt with the local team in Karnataka.

Reported the same incident on 9th Feb 2017:

i raised the issue with service desk with the ticket no. ([protected]) connecting though - [protected], i received a call on 10th Feb from one of the technicians, asking for the time tomorrow (11th Feb) then after that no response till 12th Feb. i chased helpdesk on 12th Feb (Sunday) and get the service supersior number (Anjan), he said will arrange to get it done by tomorrow (13th Feb) no response later, once again i chased helpdesk and get first Santosh's number (Anajan's boss), no response, eventually though helpdesk i could obtain Santosh's boss number (Ragul), he committed the time 11 AM - 1 PM, which he failed to manage and the technician (Chandrashekhar) came to pick up by 5:40 PM (14th Feb), Chandrashekhar mentioned the replacement may take 3-4 days or 1 week if obtain approval from their head.

Please can someboday help me out, if the service provider doesn't follow the timeline or don't provide service within the stipulated time, Is there any way to penalise the organization.

Thanks
Rahul Gop
+91-[protected]

Dear sir,

I have an ifb washing machine which was not working. I called up on the toll free number on the 31st of jan 2017 and had registered a complaint. Unfortunately i had not recorded the complaint number. However, i did get a call from a technician on the 1st of feb 2017 and he attended my house.
He said that there was a leakage in a pipe. He removed the part. He said he is taking it back with him and that he will replace the part in 2 days. I waited for 2 days. I did not get a call back from him. Then i kept on calling him repeatedly on the 3rd, 4th and 5th feb. On the 5th of feb he said he will call me back in 2 minutes and then again he did not.

I decided to call ifb toll free number again on the 9th of feb and re register my complain. As usual i received a call from the same agency where umesh (The technician) was working. I told the girl specifically that umesh had taken the part and never replaced it back. This girl explained that someone will come to my house by the 12th of feb and fix the problem. Till date no one has come or even had the decency to call.
The number of the service centre is: [protected]
The number of the technician is: [protected] (Umesh yadav)

Kindly help!!

My name is madhushree basu roy from kolkata and my email id is roy. [protected]@gmail.com

I bought 2 ifb microwave and 1 ifb front loading 6.5 lt fully automatic washing machine in January 2015. After a week the switches from washing machines panel started coming out automatically and the door got loose.I thought the company gave me defective piece and after my complaint ifbs so called fake engineer came and convinced me to fix the problem and replace the panel . After that every time company gave me new date to replace the door and panel. I go everywhere the shop Bhadarchand&Co. Service center and also talked to north head a lady who operate from ludhiana but nobody care. From past 2 years I m just waiting that someone from this ridiculous ifb company take my problem seriously but nobody even bothered. And also Amritsar ifb service center is act like mafia so errogant. I asked the service center please change the serviceman because he always forced us to call him for service instead of calling the ifb company . I filled complaint against him many time but every time ifb company send him to mock us. And I feel helpless because I don't no the outsider can Handel this washing machine or not so I don't have another option. Now I m going for consumers court hope they will help.

Gursumeet Sandhu.
Amritsar
+[protected]

We have purchased IFB Senorita 6.5 kg washing machine After using for 1 year 2 months the machine didnt start. So I have raised a issue to customer care, the technician came and to my surprise he told there is a rat crack at mother board so we cant rectify for free you have to pay 4500 rs. while purchasing they told for 4 years 100 percent warranty. Now they are saying no warranty for rat crack. when i have enquired the rat mesh is just 150 rs . they keep on saying purchase our IFB cover, IFB stand and all IFB liquids all i have purchased. But they never asked me to purchase rat mesh and they never told that there will be no warranty for that. now they ares saying see the booklet conditions what a strategy by so called IFB to trap money from customers. when yu say 100 percent warranty for 4 years everything should be covered I need justice. my contact number is [protected]

I have purchased one fully autimatic machine and one convection microwave just 2 mntha ago and for some reason we have only taken microwave demo but now we hve placed our machine in a particular space kindly sent your engineer for demo of washing machine. it was my our first demo for washing machine and please make it quick as soon as possible. i hope i'll get service soon.

I have purchased IFB washing machine in 2008 senorita DX model (fully automatic), after completion of warranty machine started creating problem. we have already spent money same of its cost. Every month it creates problem . at last we purchased AMC of 2 years now every time whenever engineer come he just told to replace the part which not covered under AMC along with operational part. If you are asking us to pay the charges then what is the need of taking AMC. Its just really pathetic and unexpected.
I just want to get the washing machine repair on your cost now beacause i dont want pay pay any charges this time, Im fedup now.
Yachna Chauhan
[protected]

Got compalined reg on 29th jan, nothing happenned till now, the franchise took the machine to change the drum, now everyday give one excuse over another.
Quite frustrated with the company.
Kindly return the amc amount if not capable to give proper service along with the machine.
Would not buy in future with such a pathetic after sales

pl close the company, useless peoples

I lodged a complaint with customer service and was given a ref. No. 19140036. I have not received any response from IFB on the status yet and every time I call the customer care, I am informed that their app is down and they cannot retrieve the status. Meanwhile, since the machine door is jammed, all the washed clothes continue to rot inside the machine.

I have made complaint several times since dec 29 2016. Represented visited knew the problem but not ready to solve it. The machine is under warranty period. Either solve the problem or let us know that you are not going to solve in warranty period. So that we can take some action and move to some other authority to solve it. We just receive calls from ur side that representative will come and solve it. But no one turns up. I have placed complaint 6 to 8 times. But no response is there.
I request you to kindly take it seriously n solve the problem.

I own a IFB fully automatic washing machine front load. when i got transferred from one state to another, i called the IFB service center a number of times to register for re-installation of the washing machine. i waited every day and called again. each time the executive confirmed that the service engineer would arrive the next day. Finally i called a local plumber who helped me do the reinstallation.

I purchased a dryer on Dec 30th. Order Number[protected]. It was delivered damaged. It took two weeks to get a replacement after pulling hair on their backs. Finally got the new machine which is also defective. Raised a complaint on Jan 20th. Complaint # [protected]. I am yet to get any service. I have called almost daily and spoken to customer service, service center, Anil, Ritesh, Vivek, etc. etc. Yet where am I. With false promises that my service will be taken care of the same day or next day since then. Today is Feb 3rd and I am tired. I just want my money back and they can take this dryer back. I would rather buy from other companies.

Complaint number [protected]. Your service engineer visited on 15th dec 2016 and stated that there is problem in the board. As spare is out of stock. Even after regular follow up and several mails we have not got a permanent solution. You have not send reply for any of our mails. Is this the customer service you give. As a consumer due to these follow ups we are mentally and physically frustrated. We are still in the warranty period. If you are not able to solve the problem kindly replace the existing machine with a new machine.

IFB Washing Machine — WIRE HARNESS

Mumbai on feb 2, 2011
Submit a Complaint
I Sri sudesh punyarthi residing at 503 Kanchan gauri Appartments, Kasar ali, Bhiwandi 421308 Mumbai, Maharshtra, has registered a complaint vide phone no [protected] email [protected]@gmail.com around 2 months back on 1.1.2017. I cant under stand why they are making so much delay . we are in need and request u to get the washing machine repaired immediately. i had met the service centre people at Thane, Mumbai. but they replied that wire harness is un available and it should be supplied by the company .i cant understand where is the company and I am an AMC holder and i have almost waited for 2 months . please get the machine repaired at the earliest consider the matter as most urgent.

Machine not working and poor customer support
Washing Machine Model "Elena' Not Working and Poor Customer Support

Complaint No. [protected] Dtd.10.01.17
Customer Name : Ashok

Our Washing Machine Model 'Elena' is under active 1 year AMC issued from Date.22.04.16 and had stopped working on 10.01.17 for which we had made a complaint on[protected] for it.

The machine was attended after several days and were informed that part 'Timer' needs to be changed for which the same was arranged after 12-15 days and the technician arrived late in the evening and changed the part and without proper checking went saying the machine is now ok but when in the morning we checked the same problem was observed and the machine was not working. Several Request were made to customer service center, every time they said it will get resolved within 2 days but the problem is not resolved till date, my machine is still not working, no action has been taken by the service franchisee.

Being a customer who has taken an AMC for the same, such kind of response is not expected.

I want a resolution to my problem within 2 working days if not will have to escalate to higher authority and other legal recourse if needed.

It is my humble request for urgent intervention in this matter.

Ashok Rathod
(Email Add: [protected]@yahoo.com)

My ticket no [protected]/[protected] complained on 3 January 2017.
till date the compliant was not solved. poor response from customer care.
may this complaint help me to solve nearly one month.nice customer service
from reputed IFB industries.it the right way to handle customer nearly one month under trouble. do the needful as i believed in brand name.but now i will suggest to anyone in my neighbor to buy IFB product in future.

This is to inform you that I bought a dish washer in Bangalore and the upper rack cannot be adjusted and I have lodged a complaint to customer care on 2th Dec 2017 and till date it has not been replaced in spite of repeated reminders. They sent a mail telling it will be done by 23rd Jan 2017 but it has not been done. I want to go legal on this if this is not attended to by 2nd Feb 2017. My complaint number is [protected] and incidence number is E156895. Latest complaint number is [protected].

Cannot imagine that a company of international level can give a substandard service like this. I will proceed legally with consumer forum if it is not replaced on or before 2nd Feb 2017.

I am looking to purchase parts for my ifb washing machine however ifb contact center is not even aware of their service center contact details. I got a couple of number but they do not respond.

I need a bearing set for serena aqua 5.5 kg.

The are insisting in sending a technician to my place which will be a charged service. Why should i pay for something that i don't want at the first place.

My registered mobile no is [protected], its very pathetic to buy IFB products and after warranty the customer is not able to fix up the problem, i live in Hosur, Tamilnadu if there is no proper service in all areas better not to sell IFB products in all places, I want to escalate to the core if im not getting proper solution,

I bought IFB washing machine in chennai in 2013, i shifted myself to Hosur, later on my washing machine warranty is also finished, we booked a complaint for machine not working on 27/01/2017, a representative from Hosur service center approached us he checked and said the vave is not working need to replace and service charge is 900+550, we said ok do, but he said ur machine is out of warranty pay 2900/- and make it fixed up for service, we said no need first repair the machine, then he confirmed that there is no stock of valve it will take another one week to repair and left, is this way "a customer is treated if not accepted for extending the warranty service is not provided", i feel to throw the washing machine to IFB company itself for their pathetic service.

HI,

We have been using IFB washing machine past two years and we are facing always voltage problem, we complain to IFB hyderabad.

We use to facing this problem due to we start calling directly to technicion which contact details provided by Ifb team first time of problem. We faced again voltage problem recently and we called this technicion as usual, he was asking to change stablizer and took old stablazer from us along with 3000 rupes & promised to come back within 3 days but now he did not answering any call from us last one month, Please see below contact details of person and do the needful reply.

Technican Name : Mr. Mozambique
Mobile number:[protected]
State: telengana hyderabad state ( old cit)
Yaquthpura 500023 .

I have purchased a Elena DX 5.5KG, Serial no.IF021024 DATED 17/06/2011. IT is only five and half years past my washing machine caused severe loss to me. Erroded drum replaced by a new steel drum and it's bearings costing Rs 5805/.
Easily corrodeing materials to be avoided in your Home appliances.
Your reputed company may look into the matter and give redressal to me.
( Bill no 5811 of service centre Thrissur, " TWO BE ASSOCIATE'S " dated 24/01/2017 )

Thanking you.

Thrissur
25/01/2017