IFB Industries Complaints & Reviews

I had took an AMC from IFB, Since IFB does not interact directly with their customers they sent a franchisee who collected rs.3200 and handed over a 2 year AMC. Details of this has been shared with IFB Customer care.

Customer care has refused to service the machine under AMC sighting that this AMC is not valid as it is not issued by them.

I have asked the question how can a customer trust any body who comes to be AUTHORIZED. The AMC issued has perfect IFB office address. TIN and CST numbers.

Right now the machine is in breakdown status from NOV/DEC.
IFB call centers keep issuing service complaints and email response to complaints is almost nil as i have got just two replies in the entire span of 2 months of repeated reminders and calls to their call center.

How ever, i have also raised a concern that the AMC receipt has serial number and it can be traced to which franchisee (existing) old could have issued it to trace it.

I bought a microwave oven before 3 months and now it is not working. I registered a complain. After 2 days a guy came and he checked oven.
He told that there is some issue in plates so company will exchange microwave oven.
After that I did not receive any call from anyone. I called on customer care and now they are telling me to go to service center and replace plates.
My complain number: 19070451

I have booked a complaint with ticket no [protected] on 12 jan. The problem is diagnosed as drum replacement. The technician is postponing the repair every two days by saying that two persons are needed for repair and since the other person is not available, he may not be able to come. The result is that, after 12 days also the machine is not repaired. If such is a situation of after sales service, i wonder who will prefer purchasing ifb.

Mohd kabeer hasan

I have bought ifb elena model washing machine on 07/2013. On 19/1/2017, washing machine caught fire when we are not at home. Alerness of security has stooped sever damage of my apartment. I have raised customer complaint and have got mr. Sabaresh () contact who is the ifb executive of our area. He promised that representative will arrive next day i. E on 20th. But no one arrived and after multiple followups and a severe heated discussion with customer care then ifb representative manjunath () arrived. He has inspection of washing machine and a word with mr. Sabaresh then informed us that washing machine will be replaced.
After that there is no call from mr. Sabaresh and after waiting for 2 more days i called sabaresh on 23rd. I was surprised by sabaresh when he said that he didnt know that manjunath visited our home and informed that washing machine will be replaced, that too inspite manjunath has a word with sabaresh on 21st before me and that too call is made from my mobile. Also he adamantly asks to get it claimed from manjunath as he has promised of replacement.
I dont want to continue with ifb any more. There is a damage to my apartment and i want to claim the property damage also. Can you please help me in this regard. How should i proceed.

Hi,

My name is Chandrashekar S from Hyderabad. Even though we have taken the AMC till 2017 for our washing machine the service centers from Hyderabad have been calling us on a regular basis (every other day) and wanted us to pay the AMC charges as they say that they have records till 2016 only.
Today is the 7th time there was this person from Dhara Service Center, Tarnaka, Hyderabad who came (barging each time into our flat) and said that our AMC ended in 2016.
After we showed our records he left and this is becoming an HARASSMENT and feeling cheated by IFB and even though each time we show the records they are still HARASSING us by calling and threantening us saying that they would stop servicing as we don't have AMC.
Why are we harassed by IFB like this? I will be raising a HARASSMENT AND CHEATING COMPLAINT AGAINST IFB with the POLICE DEPARTMENT in a day or two as we are being tortured over PHONE especially by this female Ms. Soujanya and Ms. Geetha.
In case you are able to take action against these people I have to take extreme step myself as I live in a good society and don't like to be harassed like this. I will mention IFB is responsible for me taking this extreme step.

Regards,
Chandrashekar S
[protected]
[protected]@gmail.com

I had purchased washing machine . Which was damaged piece complained to dealer dealer connected the call to company representative whose name is Mr revannna abused me and threatened me .this matter complained to company also company is not taking any responsibility. Company is using goondas to treat the consumer.please consider this matter and kindly help the consumer. this company is holy responsible.even complaining also company is not ready to take actions against these goondas hence this company should be punished legal or need to ban this company

Dear Sir,
This is related to the complaint filed for my model "TL65SDR" (IFB) which i initially sent my complaint six weeks back on IFB customer care, then the technician came from "DELIGHT SERVICES" and checked the issue and that complaint number was "[protected]", for almost two weeks i got no response from the above mentioned service centre and then calling the main service centre of IFB, got to know they resolved the problem without rectifying. Then after continously calling the service centre, again assigned technician came(complaint no was [protected]) and visited the machine and he again stated that there is some error with the spare parts and he will send some senior technician which I did not got any response for a week, from last Monday every day I'm trying to connect with delight services but either they disconnect my call or just give false promises. Yesterday i had telephonic conversation, with Ms Pooja Bandekar (Area Manager) and she promised me that the technician will arrive this morning as new complaint id [protected] & ID 701044, still now no response. Now I have registered a complaint against IFB in consumer complaint forum and various other platforms and I need compensation for my loss of washing machine that is still under warranty period, either I need new machine or the amount of loss that has occurred to me in this last one and half months. KINDLY DO THE NEEDFUL AS SOON AS POSSIBLE.

Thanking You,
Nitin P Varghese
(On behalf of Varghese P V)
Nandan Van CHS, Plot No-74,
Sec-17, Nerul(E),

Dear IFB,

This is the complaint on IFB-Point Sidhapudur, Coimbatore, Tamilnadu, India.

My name is Sabari. For my cousin (RadhaKrishnan, Kuniamuthur, Coimbatore, TN) I recommend IFB washing machine, Since I was using IFB for last 5 years.

We went to IFB-Point Sidhapudur, Coimbatore, Tamilnadu, India. to order Serena 6KG.

I don't get any good response from the sale person or from the Bajaj Insurance person from IFB-Point, Sidhapudur for near 2-3 hours. Still we order machine for the product name (IFB) on 14/15 Jan 2017.

Eswar (Manager - [protected]) promise us to deliver on 18th Jan, we waited till 19th Jan 2017.

no reply, no response.

So, please take care of such action from IFB-Point and we want to cancel this order.

Please cancel this order and return the amount we paid as advance.

Past 6-7 days, no action and repair done by IFB even after multiple reminders over email to IFBCRM Team

Poor service response and attention by IFB Team even during warranty period, can't imagine their service support after warranty expiry period.

dated 13-Jan-2017, engineer came and he said problem found in Drum / Rubber which he will replace by 17-Jan-2017 (being pongal holiday), but no response even after his committed date.

The machine is giving a drain error message on screen. We have applied the measures given in the user manual but no improvement is there. Firstly it refused to spin and now when its spinning, the water is not coming out. We also tried to reach to your care services but no helpful response. Its been 3 days that machine ain't working properly. Please take a little intiative to help your customers.

Service technician visited home and within 5 minutes he informed the pcb (Board) failed. The cost of new board is rs. 4000/-. We paid the service charge of rs. 575/- for which report is not provided. When enquired the reason for failure no answer for it. Irrespective of equipment is in warranty or not, there should be a reason for failure so that customer is aware of it.

Also i spoke to your ifb ms. Harshali, where in she told will revert back after checking with service centre. I am still waiting for her response.

Kindly requesting to provide us the cause of failure, as this is happening for the 2nd time and also report for the payment made for rs575.

If the board fails frequently why the cost of it is so high.

Thanks & regds
V lakshmanan
[protected]

While doing normal service of my IFB Washing Mc (Under AMC), Technician charged 750/- for simple belt and gave a generic receipt. How come a Rubber belt costs that much and why there is no MRP written on the product. Receipt given by technician is not in the name of IFB and no VAT no. How can we be sure that he charged right amount and appropriate VAT went to Gov. I am planning to approach Consumer court as I am not sure if IFB people will fix it. After getting to know such a high cost of AMC and spare parts, It's time to say Bye to IFB and look for other known brands after doing research.
Pls suggest.

I brought washing machine on 30th october 2016 and the washing machine stop working within 1.5 month i am really disappointed with the service and the product i want that company should change my product because they already fit the board in machine still i m facing issue like all functions light are on and time does not showing that how much time it takes to wash. So i thought this brand product is good but its not i will never ever suggest anyone to buy IFB product worst experince ever.

I have bought a ifb dishwasher neptune sx1. I have used this machine only four months after that it got repaired due to inlet tube failure.

I had reported regarding the issue to ifb customer service. After two weeks couple of engineers came and had a look into it and they confirm that the inlet tube has gone. So wait for few days and we order a new intel tube and change the repaired one.

But three months gone, still they didn't replaced the parts. I have informed customer service many times but i did'n get proper response from customer support executive. Everytime they gave a manager number who is taking care of salem district

I called to the person (Gopal-[protected]) who is taking care of salem district but i didn't get proper response from him. He's is keep on asking me to wait. Most of time he didn't pick my call.

Really, this is too worse customer services compare to others companies. I'm using washing machine, ac, tv, fridge and so on from other brands. But if i filed any compliant for any home appliances they resolved the issue in a week and most of the companies asked feed back too.

I call on[protected] at 13-Jan-2017 for my Ifb Washing machine customer service representative said that problem will resolve in 2 hours but not resolved, again I call 14-Jan-2017 said again same as before not resolved yet.My machine is under warranty please resolved this issue soon sir.
Customer Name - Shiv Sewak Singh
Serial No[protected]
Model No - Ext.plus
Complain No[protected]
Reg. No- [protected]
Product - IFB washing machine.

I received this text message over a week back when my IFB front loading machine was delivered by CROMA.

"Your ticket No. is [protected]. IFB representative will visit shortly."

However, I am still waiting for the IFB representative to visit me. The service centre has been rude, unprofessional and non-responsive to repeated calls. I am utterly disappointed by the complete lack of professionalism show by IFB and its service network. This just goes to show how poor the focus on post sales customer support is!

Nov18th-[protected] complaint was raised to look into the issue faced by the ifb washing machine .technician came, analysed and said pulsator might be the problem ticket closed(without my concern).
Nov 19th-[protected], none came but complaint was closed without my knowledge.
Dec31th-[protected], for the same issue came the technician took the pulsator 3 days later still yet to be replaced .
Service Contact:
[protected]
[protected]

Ifb is going to lose its customers through these unresponsive service network.now I feel why I invested on ifb.

Dear Sir,

I have made a compliant on 9/1/17 ticket no [protected], till now no person came but i got a message like it is resolved, then i contacted customer care and i informed about the issue, they said techican will get back ASAP.

I called three times to customer but nobody is aware of that what was my concern, again i need to explain the full details they are telling it is not captured in there record.
Again i registered a new complaint.I want a solution ASAP.

Regards,
Jagadeesan A

Dear sir,

I have fb washing machine serial no.[protected], model serena vx. The said machine was giving some problem. I contacted your local service at s. R. Electronics, siliguri, phone no.[protected].

Their technician came and said that it is out of warranty. There is problem in the drum and bearing. He needs to take it to their workshop. He charged rs. 575.00 as visiting charge vide receipt no. 6960 dated 03.01.2017. After taking to his workshop he said that total cost of repairing about rs. 6500.00.

We told him to repair and send the machine at our place. But your service centre wants the full payment before sending the machine. We told him to send the machine at our home and collect the payment. But they are not sending the machine.

This machine has been giving us problem right from the time of purchase. Every now and then we had to get it repaired. Until now it was under warranty and now they said that warranty has expired and the cost of repairing is also very high.

Kindly look into the matter and advise us accordingly.

Thanking you,

Yours faithfully,

Babita agarwal
[protected]
Siliguri

No response for complaint placed citing unavailability of spares has become way too common reason. No accountability on the part of customer service executives as they do not worry about company reputation, customer satisfaction and only play the game of passing the buck. When confronted directly at office, customers are shooed out of the ifb customer care centre. Being a hapless customer, am i left with no choice but to wait and suffer until the problem is resolved? Ms. Shajita, the customer care executive at madhavadhara, visakhapatnam office has the audacity to say 'get out' when asked for a response. She is carefree because the item is not having any warranty anymore. This is the state of affairs of an institute that boasts two tech visits result in different trouble shooting and end up with different solutions. As a customer, i am still not sure if the complaint would ever be resolved.