IFB Industries Complaints & Reviews

I have booked one complaint as my machine was not working on December 19th 2016, one technician has visited on same day and machine start working and stopped again after 15min, I have called him again but he didn't tunred up, and he took 1200 rs from me and didn't submit bill copy, on 20th dec 2016, another technician has come and he just opened my machine, change door lock and took 1000 rs again, but again machine was stopped after 15 min,...

I have taken IFB washing machine on December 2015. quality of product is good. Recently it got some issue with door lock and i raised complaint on 4th Nov 2016. After 2 days technician visited and has found the issue that 2 body parts of washing machine. He took those parts with him and said that within 3 days he will fix the new body parts since my washing machine is under warranty. Today is 22nd Nov 2016. No progress. Even if i call, he...

Hello IFB,

Front load 8kg washing machine, only two years old. This is my first and last product from IFB ... Already raised complaint on 18 the Nov because my machine tub filled water even in switch off mode so raised complaint and received ticket No. [protected]. On 22 Nov I got call from IFB service person ( [protected]) I said to come within one hours and I got permission from office and went to home but no one is came and...

I have an AMC with IFB and I lodged a complaint ( No.[protected] on 20.11.16 at 10.30 a m and was assured of somebody calling me within 24 hours to attend to the same. Since then I have made 5/6 calls enquiring why nobody has called me. At 10.30 a m this morning I called again and was told the complaint had been closed!! But was yet again assured that somebody would attend to it ' shortly '. When I asked to speak to a Supervisor I was made...

I own a washing machine- Fully Automatic top load at Maharashtra.
I shifted to Gujarat and after installation of the machine a noise is there while operating. I called IFB customer care and registered a complaint with Ticket No. [protected] on 20.11.2016. They assured me that Technician will come with 24 hours. Its been 72 hrs and no one seems to be going to attend the problem.

It would have been better if i had bought...

Dear sir / mam

Greetings of the day

This is GURBACHAN singh. I have front loaded washing machine which is not working from about 2 months. I had tried to get in touch with customer care but every one has different excuse. One of them said that no need to write down complaint no. You would have it by sms. One said your pin code is not showing. There are following information about me given below
Name- GURBACHAN...

Hi team,

Had a bitter/ worst/ dissapointed / dissatisifed service with ifb service banglaore centre. On 17/09/2016 had machine issue
Vide - [protected] post complaint we were told issue with the mother board and that needs to be replaced under warranty. Post that with in a week the
Reported issue has been fixed and was working all the way 40 days, again, machine was running all of the sudden it was struck and...

I called IFB customer care on Oct 29, 2016 to complain about my fully automatic washing machine. My complain number is 18660403. Someone called me on Nov 2, 2016 and said other engineer will call and visit, but till date no one called or visited my place to repair the machine. I also have an AMC with IFB. Since then I have called customer service several times, and have been assured of quick resolution but all are false promises. 2 times...

My washing machine is senator 6kg
it is more than 6 years old.
i am having problems since a long time.
recently i have had the following parts replaced as the technician advised. the problems were excessive sound, shaking and tripping of the electrical circuits in the house.
filter replaced on 2/7/2016
eco crystal replaced on 12/8/16
today i was told the ecocrystal was to be replaced. and paid...

Highly irresponsible and unprofessional service despite repeated follow ups no action is taken to resolve the complaint. Only stereo typed replies are given that complaint is escalated but actually on ground level no action is taken by ifb service team.

My washing machine is not working since almost 20 days.

Totally frustrated and painful experience with customer care and your service departments and i will never...

My Washing Machine Top-Load Fully Automatic (Model No-- IFB AW7201RB 7.2 kg ) is tearing & tarnishing clothes, making small-small holes in almost all types of clothes.

In this regard, I have raised complaint on IFB Customer care several times from last 4, 5 months but no one from service center is turning up to attend this complaint.

My last Complaint Number is 16861886 which was registered on 28th Oct 2016....

Hi,
My IFB Washing machine had some complaint that its drum stop working. I registered a complaint in their service centre (Kozhikode). Their people initially told us we could extend the warranty by paying 3000 Rs and you could get new drum, also if paying 5000 they will change the old drum to brand new one..and decided to get new drum, they arrived at the my house after many days (Months).. and what they did was they bought an old...

I have created ticket number [protected], the ticket got resolved even when i said that the problem is not fixed. Few items were replaced but still problem was not solved.
I created another ticket [protected] which has not been resolved in last 2 days. Everyone i am calling is saying it will get resolved tomorrow.
When will tomorrow come? Your services have gone worse in last few years. I am not going to recommend it to anyone...

When i asked for the motor belt spare at trivandrum ifb service center in jagathy they are insisting that we should register a complaint and technician will replace the belt after inspection. Technician charge is rs.585/- and price of motor belt will be rs.500/-. I will end up paying rs. 1085 for getting the issue fixed when i myself can fix this same using spare. Surprising to see how a big company like ifb's authorized service center is...

Dear Team IFB customer Service,

I bought IFB Eva Aqua SX machine last year in October .
We found that machine is not working properly as instead of cleaning clothes it's gives yellow color to white clothes even the clothes doesn't look like washed clothes .
We tried all the settings using manual but unable to get this problem resolved .

If we wash cloths using machine we end up getting our cot...

Sir im from Nowshera city. i brought this washing machine for 1 year. Due to insufficient of water we can't install our washine maching and that is a day when i personally install this but there is a problem occur i.e it does nt work properly.
Sir It wash and then rinse but it does nt spin our clothes and it shows E2... ..My address... H.no 40. Village dandesar teh nowshera distt rajouri state j&k 185152....

I have registered a complaint regarding the non working of my washing machine as referenced above but the company still not attended the complaint. The washing machine is within its warranty period and the company is liable to give proper service. I am complaining since their service is very poor. I have contacted over phone so many times but the usual reply is that within 24 hours it will be attending but no response. Hence the complaint...

Company is not repairing my washing machine. They have promised me to take amc and then they will repair the same. After paying them the money, they are now not repairing it and making excuses. I have written so many times to [protected]@ifbglobal.com,
[protected]@ifbglobal.com & [protected]@ifbglobal.com. But no body turns up even a single time.
Ref ticket # [protected] & [protected]

Worst service and...

My washing machine model is IFB digital SX 6kg. It is a front load machine and the door is broken. So I raised a complaint on 22nd October 2016 and the complaint# is [protected]. The technician came on 26th October 2016 and told that he will order the door immediately and promised that the issue will be resolved by 29th October, but after that no response from him. So I called the customer care and then they told that they will check with...

This is with refernce to the complaint id: [protected] generated by ifb for front load washing machine. It has been a very bad experience with the washing machine since it was bought. We do not experience a singe week with out repair of machine. Every time the technician comes and repairs something and the problem again starts after few days. The experience as a consumer is very bad from ifb so far. The brand image may be spoiled if the company...