IFB Industries Complaints & Reviews

Just after the expiry of warranty period in April, 2016 the machine stops working because of one or another reason every alternate month. I am extremely disappointed with my IFB Elena VX washing machine.

And this is not only me. When I discussed this with one of my friends, he said he also faced the similar issue. The machine worked fine for first 4 years and then started giving problems.

We have purchased a IFB Digital 5.5 washing Machine, the warranty got over by 27 Jan 2015. We have applied for a AMC which extended till 12-Dec-2017.

Our Customer ID is 2681879

07 Nov 2016
On 07 Nov 2016 the Start Button was not working and we raised a complaint and the same was attended on 08 Nov 2016 and the service engineer informed that the spare parts is not available and he also informed he will be back in 2 days.

30 Nov 2016
On 30 Nov 2016, since the service engineer did not return and we kept calling the customer care but as usual pathetic response from those executives and one more ticket was raised with no.: [protected]. For this ticket an engineer Mr Shiva attended & the display board was changed immediately after the service engineer left when the washing machine was switched on the drain motor was not working. We called the Service engineer he gave a very irresponsible reply. We kept calling the customer care.

10 Dec 2016
Again for the same ticket we kept calling that the drain motor was not working but as usual, pathetic response so we raised one more ticket with number [protected]. This was attended by Mr Vijay Kumar on 14 Dec 2016, once he attended the same, he said that the parts are not available. He said we will get back he will come back once he receives the spare and till date he has not come back.

17 Dec 2016
We again called the customer care and spoke to a executive Mr. Devipress and informed the whole story and he confirmed that someone will call the same day (17 Dec 2016) but as usual not one called. Hence this mail.

This Washing Machine is under AMC and from 6th Nov to 18th Dec (today) the appliance is not working. I am seeing the customer service has become worst to pathetic. There is no mechanism to solve the customer problem. My family has decided that this will be last IFB Product they have bought and they will never recommend IFB to anyone

Ifb washig macine model no:tl-rdw-6.5kg aqua purchased last year. It is not functioning properly from last month. It is very difficult to contactvtheir customer care. Their seevice is also very poor, water flow is blocked some where and it is not coming in regular speed. A complaint has been registered with them. Ticket no:[protected] on 13.12.2016. Kindly do the needful.

Nov 30th I purchased a new D.W from IFB point Villivakkam, Chennai.
Till date it is not working, Complaint no [protected] is still open as per your records as informed by BPO
Complaint When the machine is connected and switch on only the main switch, the complete power connection trips whole of my flat and there was burning smell.
This has been informed personally by me to Mr.Rajesh IFB point unfortunately he could do nothing, fyi
I really don't know what should I do next to rectify the equipment bought at such a high price and not working.
Please treat this as emergency and arrange to take back the machine and pay me back the money.

Thanks
Sriram.G
[protected]/[protected]

I made a complaint about newly purchased IFB microwave oven for which I was given ticket id 18824665. A service engineer visited to check the appliance and said that the unit is defective and will be replaced. But it's been 15 days now and still no response of any kind. When I contacted customer care over phone they said the ticket is cancelled and they have no other information. It's really disappointing that a company of this stature has such a poor service quality.

I lodged complaint about one month back regarding replacement of damaged drum of ifb washing machine and also connector of inlet water hose pipe to be replaced. They have twice assured that representative would contact me. Till date i have not been contacted by anyone. I got warranty for the product. Now i feel ifb industry is meting out sheer harassment to me. Time is running out. Precisely speaking, this situation is coming for the last three months. They are avoiding it by citing excuses of this or that.

On 25th nov 16 ifb co sent a message conveying that the technician will shortly visit the machine ticket no.-[protected]. But after continuous mailing and calling to the call centre, they sent a message that your compliant has been resolved though no technician came to repair the machine ticket no.[protected]. How is it possible for the machine to get repaired in its own? Solve the problem or i will go to consumer court.

Regards
Chaitali sarkar
Mobile no.-[protected]

Complaint no: [protected]
Service person was not resolved the problem instead of created the major problem like not drying at all and min. Are jumping in the display what is the bs service you are given to customer poor technicians it is worst of the worst.
They are asking to purchase lots product like powder, liquid, stand, filter etc., if not buying they didn't get money so for it is cheap service provider they simply telling free service for 4yrs.

Hi,

I have bought IFB machine it is warranty and it will expire in Jan 2017 now in machine there is a defect in board its not properly working since I have contact service centre and ticket no. [protected] it was logged 4 days back as of now no service person have visited since so poor service from IFB and no customer satisfaction please take call on it and resolve it as soon as possible

The dishwasher stopped working on 7/11/2016, phone call was made to local ifb centre-magic customer care. It was decided to shift the dishwasher to his workshop for checking and repair. We were informed that sensor needed to be changed-it was done and a payment of rs.3010(=1400 +plus 1005+405+200)was made on 24/11/2016 vide cheque no.46. But dishwasher didn't work for long. Couple of days after the sensor replacement, it again stopped working .Now the technician visited again simply to no result. He tried to repair the lock, but after a couple of visits we were informed that lock needed replacement.When we ordered replacement, the owner of magic care suggested replacement of the dishwasher instead and promised proper buy back value of the old machine. When we decided to replace the dishwasher with a new one, he offered only rs.1200/ for the old machine. We were simply stunned at this attitude.
Is this the way "ifb" treats its old and regular customers. We have a "ifb"microwave too.
Very disappointed with services provided by "ifb".The technicians -who can't make out the fault in one visit and the service provider making such offers.
Disgusting. Even a "kabadiwala" would offer more for such machine.

Have purchased ifb aqua sx 6 kg washing machine from vapi dealer. I am staying in ambach village about 6km far from vapi town. Since we both were working it is not possible for us to available between 9:30 AM to 7:00 PM at home for demo. 4 days have been passed still installation guy doesn't arrived for demo. He said bluntly that we are unable to give service before 10 and after 6 in your area. Should we take leave from office for just demo.?? Samsung had provided me service even after 9 pm and u guys can't even visit site for demo?? I am throwing back your product. Worst after sales service i have ever had..

Find the attachment of SMS by IFB Co. After 25 Nov 16 not a single one came to visit the washing machine repair so far. Who did this noble work kindly provide the name and phone number of the following person.With out touching the machine it got repair ed.I would want to thank that personregards
Chaitali Sarkar
Phone number-[protected]
Ticket no. [protected]

I have registered a complaint on 2nd Dec-16 & ticket no is [protected]. Today is 7 days of complaint, till it is not repaired & last 4 days nobody attempt to repair at my house. I have called to their customer care person and daily everybody confirmed that today someone will go definitely, but all requests are in vain. I do not know what is the problem to send the technician. I am not faced any problem in Chennai IFB Service, but at Mumbai IFB service is very poor and they are recruited unprofessional technicians and they have no responsibility to care my issue. They have given a number of Navi Mumbai service manager. Even he is not trying to solve my issue as soon as possible, the contact person details as below,

Mr. Param - [protected]

Please do something from your end.

Thanks and Regards,
Subhashis Basak
[protected]
[protected]@yahoo.com

On[protected], we purchased a new w/m from better deals electronic (p) ltd, gip mall, noida vide invoice no-ifb-fin/0541 dated[protected], elena aqua x ldt, 6kgs. The w/m was delivered on[protected] at about 1300h. On[protected], the service executive came for the ins allation of the w/m after repeated reminders in the late evening at about 1800h. He observed that the w/m is cracked on the top & unfit for installation. On second thought, we decided to go for a 7kgs w/m instead of 6kgs. On an inquiry the same was confirmed to mr sanjay at his mobile no [protected] & also to mr vishnu sale executive at gip mall at his mobile no [protected]. However no action was taken on[protected].

An early delivery of the w/m is requested.

Col rajiv nayar
director corpus
directorate of indian army veterans
army hq, delhi cantt
mob no-[protected]

I had purchased IFB microwave conventional from FLIPKART at march-april from very first day it doesn't work so we start to make a call to your service center no. but all your toll free no. doesn't work, then we register our complaint through SMS after few months, after 7 or 8 days your technician had came and said that we are not capable for repair this so senior technician come from Head Office and he we repair it.. then no body come from that day.. even some day before i register same complaint and same man said same lines to me ... after 3 or 4 visits he never resolve the problem Now i register same complaint to ticket no. 18836952 but no body come to resolve my problem... i just begging to you please exchange the product or send me good technician.
i will never buy your product again, please help me once,

regards
sajal gupta

[protected]

I have an IFB microwave and I had registered a complain with them on 21st Nov and technician came and said the motor is burnt and he would get a new motor in maximum 2-3 days. Today's date is 7th Dec and till now they are not coming to fix it. I have called the helpline number many times and every time they are very apologetic and assure me that definitely the next day it will be fixed. This is the worst service that I have seen. Highly disappointed with the technical support provided by IFB definitely would not recommend anyone to buy any IFB products.

I have given washing machine IFB washing machine Senator 6 to IFB Servicing center, Prasadampadu, Vijayawada (AP) on 17-11-16 vide complaint no.[protected] DT 27-10-16, complaint no.[protected], DT 6-12-16 and no repair was carried and delivered. I have paid AMC also. It shows their negligence of customer service. Management is requested to take necessary action immediately.

I had purchased IFB front load Senorita Aqua SX 6.5 with sr no[protected]. The Washing machine was purchased just 1 year before.Our personal ID no is 11276020.
We had been given 100% Warranty for 4 years and spare parts support.
The machine was purchased based on the 100% warranty.
I have been asked to pruchase the liquid detergents also from them at the time of installation so that the machine as well as the clothes do not spoil.
We are only two persons in our family and we were purchasing only IFB, and we know how to handle IFB front load machines since we were using these kind of machine sine 35 years.
Now the present machine purchased was leaking from the front side sine a month and when we complained to service centre, we were told by the service engineer that the door gasket has to be changed as it is torn and informed that we have to pay around 5000/-.( complaint no [protected])
We complained to the service head Mr Rajat in ph no [protected], and he sent another person, who checked and informed that the front gasket has to be changed which will cost around Rs3000/-.
when Warranty is there why we should pay for the part., we were handling the machine properly only and how the gasket torn with in a year.
The company can not just escape that it is rubber part and we have to pay.
With what guarantee we are purchasing this type of costly machines if it has to tear with in a year and why we should pay for the costly spare part ( door gasket). How this can tear with in a year when they give warranty for 4 years. What is the meaning of 100% warranty.
Request the IFB to take note of this and replace the gasket free of charge, otherwise we will be constrained to propagate the bad quality of present IFB machines to all friends and relatives.
Sitaraman
Mob [protected]
email [protected]@yahoo.com

Hi, We have been raising complaints about IFB washing machine not working, which is on AMC from past 4 months and after at least 4 complaints and numerous calls to customer care, at least 5 service persons visited but the issue with washing machine is not fixed .We are calling almost twice a week and there is no response about it. The worst part is the all the complaints have ben closed .

I have been personally following up with AMC head for Hyderabad (Mrs.PRAVALIKA) from past 45 days but the issue is not resolved yet. The switch board of washing machine taken by service person 3 weeks back and no one tuned up again.

I have attached the Washining machine PIC whose switch board is with IFB SERVICE TEAM.

Please reach me anytime @[protected] or ramana.[protected]@gmail.com to get any details.

I request to help me to get this complaint resolved ASAP.

Details
[protected][protected]
CUSTOMER ID:4531008
LATEST COMPLAINT NUMBER:[protected],
COMPLAINT NUMBERS:[protected], [protected], [protected]
CUSTOMER SERVICE NO:[protected],[protected],[protected],
Digital 7kg

Thanks,
Srinivas
[protected]

I purchased ifb washing machine from electronic paradise pitampura on 13.11.16, I was promised that it will be installed tomorrow but it was installed after one week after rigorous follow up. After that one water pipe and mat was missing in the machine, sales person promised that it will be delivered within a day or two. But it has been two weeks I am calling to various helpline nos. of ifb but of no avail. When I was about to purchase ifb machine I was warned by some of the dealers that customer service is worst and I am the sufferer. Is anyone listening even after 25 days of purchase we are unable to use it. I escalated the complaint to some mr. Tushar but he also seems helpless.