IFB Industries Complaints & Reviews

Planned to gift a dishwasher to my parents from hyderabad (i live in hyd).
6 dec - machine got delivered to vizag.
13 dec - got it installed after I personally requested. no initiative from IFB/Shopclues. Found 3 dents on machine.
31 Dec - requested 2nd demo and I visited vizag. Machine showing F5 error after technician left.
5 - jan - technician came, tilted the machine and found 2 broken parts with 5 dents on external body.

Now, IFB is not responsible, courier company is not responsible, and Shopclues is not responsible. They say, i should call shopclues by 8th december for replacement. Between Dec 6 and Dec 8, they expect the customer to open the shipment, check the machine internally and externally and raise return order. This is a hitech cheating that these companies started following now that costed me, 34, 000/-

I had taken an AMC for the IFB washing machine that I own. I raised a ticket for getting service done on my washing machine as it was not working as per expectations. You can see the ticket number from the email trail. Ever since I have had multiple discussions with the IFB customer care on the issue. Every time they have told me a blatant lie. If you have access to the call records ("recorded for quality and training purposes" which is the first thing i get to hear when I call the customer care number) you can very well get to know. There we lies, blatant lies which your service agents make and as a result the customer (I am lead to believe, at this point, that for IFB, customer is defined as "Kast se mar") suffers.

On the fifth day(Saturday) of raising the ticket I was told by the customer service supervisor that the issue was not resolved as the address mentioned was not correct. Again this was a lie as I had specifically asked the customer service representative to update the PIN Code when she asked me to confirm the address. The point here is that when it comes to collecting of the AMC cheques, the wrong address is no barrier and the collection agent comes to my home exactly at the given time and date (if not 15 minutes earlier). When it comes to responding to customer concerns, I find a serious dereliction, which is contrary to the terms of the AMC contract (though the Consumer Courts are there to decide if this is indeed a dereliction or not).

I am not in the habit of washing dirty linen in public. However, I feel that the IFB products have great value (that's why I have no regrets purchasing the washing machine). But what IFB needs to understand that the product is just one part of the equation... providing Service is another important part. I hope IFB realises this and takes appropriate steps to overhaul your service architecture.

You would do well if you can find time to learn about the story of FIAT India...

All the best.

I lodged a complaint on 23 days decomber and my ticket number is [protected]. I am staying in bangalore and they have worst service center in washing machine. The technician is one mr. Vijay who doesn't know anything about repair. Please provide good technician. Everyday i am calling the service people that they said today itself they will finish the work. But till now no one has come and did the work. I took one year amc also. But that's also no help. I didn't expect this much problem from ifb. Next time i won't go for any ifb
Products because of their bad service. Now i am planning to go consumer court.

Facing issue with washing machine since 45 days and ifb won't fix it.

Complaint no. [protected] - raised on 27/11/2016. Closed on 09/12/2016 without resolving and opened a new complaint on 10/12/2016. I don't know why they did this.

Complaint no. [protected] - raised on 10/12/2016. Repeatedly made calls to customer care, service center, deepthi (Says she is head of something, maybe regional).

Customer care - they'll arrange a call back every time, which i never get.

Service center - "we'll get the spare part tomorrow. By tomorrow evening we'll close the issue" - that's a standard response from them. They always fight with the technicians over conference call.

Deepthi - she calls the service center guys and puts me in conference every time and says, "finish the work by tomorrow and give me an update." she couldn't get a spare part replacement done in 45 days.

I have purchased microwave oven on 6th january 2017 with the ensurity of a demo on 7th afternnoon. Since I didnt get any call from service assistant till 1 PM on 7th, I contacted your customer care and they ensured me the demonstration by evening. Being waited till evening, i made another call to customer care at 4 30 PM with same enquiry. Again they ensured me the demo within an hour. I keep waiting by suspending by regular work but in vain. At 7 PM i made another call to get disgusting answer that today being saturday and tom sunday nobody is coming for demo. This information if passed to me in timely manner, i might have continued with my regular work atleast. Now who is answerable for my time waste and there by the lost trust on IFB. I expect an immediate action. Totally disatisfied with the service.

Sir,

I would like to point out my concern that we had registered a complaint for our IFB washing machine which was not working, with IFB Customer Care on 14th December and a ticket was assigned to us (Tkt no:[protected]), .
A service person from M/s.Umar Enterprise visited our home and checked for the problem. he had conveyed that the main board has gone and it needs to be replaced. since we already have AMC with them, he said they will replace the same in two days. But no one came and after 4 days, upon my enquiry with Umar Enterprises personnel, we were told that it would be done in another 2 days.
But nothing happened hence I again contacted IFB customer care after waiting for 10 days or so, and came to know from the Executive that the Ticket was closed (Tkt no:[protected]). I wondered how they can close a ticket without even attending to it. I wanted to escalate the same, for which the Executive said they will look in to this and assigned a fresh ticket (tkt no. [protected]). I thought now atleast they would rectify the problem but my turmoil continued as I keep on calling Umar Enterprises and Customercare team one day or other and the response was they will attend in 1 or 2 days. Still the problem is not yet resolved.

I had spoken to Umar Enterprise Manager, Ms.Muthuselvi as suggested by Customer care team She assure the problem will be solved the next day as spare availability was the problem but yet the problem is not resolved.

This all happening after being regularly renewing AMC with Umar Enterprises for the past 3 years...I don't know what to do except registering a complaint with Consumer court since I had waited almost 21-22 days. I am losing trust with IFB brand owing to this worst experience. Hope someone from IFB will take necessary action, before i move to consumer court.

Please instruct your Service partners to address customer concern on priority as it will directly impact on your brand 9IFB) rather than them.

Thanks,
Ashok

I am an old customer of IFB and have been taking AMC every year. The registered mobile number is [protected]. There here have been service issues ealier also. Recently I had lodged a complaint regarding my washing machine 3 days back and requested service on priority. I was assured immediate service. No one called me after that. I called up yday and was assured that some technician will call me asap. Again I kept waiting and no one called. I called up again yday evening and requested the number of technician as i was tired of following up with Ifb customer care. The rep gave me number of Deepak. I called him he said he does not work in my area and ge gave me number of Miss Neeraj. I called her and to my surprise she was very rude to me and asked me to call at 10 am today. I again called her at 10 am today and she was talking to me as if i have made a blunder by asking service from her and no one has yet come to my place.
This is the worst service I would say provided by Ifb and my worst experience with any service providing company. I would never recommend Ifb to anyone. Being in service industry if you do not know how to serve your customers then there is no use of keeping your shop open in service industry.
There is no monitoring of the dealers who are responsible to send technicians to customers. Also there is no quality of these dealers like miss neeraj. The ifb rep gave me number of mr vikas asthana and again the call was picked up by miss neeraj. I am really pissed off with the kind of treatment that I have received as a customer.
I will complaint this in other forums also if satisfactory service is not provided to me and will discontinue taking services from 7fb.

My Customer ID: 2749348, complete number: 18725593, I try so many times to rectify my product service problem but no one has come to rectify my product service problem from in this company. They are not available to provide any service last 2 months, When I call on IFB customer service number[protected] from Hyderabad, they are not registered the complete. Before 2 months I registered a complaint regarding mechine service problem. But no one has come to rectify the complete. Now last 4 days I try to registered a complaint. They are registered the complete but no one has come to rectify my product service problem.

Dear Sir / Madam IFB industries,
I had been complaining through IFB customer care toll free number since 27th December 2016 regarding my washing machine not functioning.
Complaint ticket reference number is [protected].
I am under a Annual Maintenance contract for my washing machine for 2 years from the period 16/05/2015 to 16/05/2017.
Have attached in the photo the scanned copy of the AMC details where I have paid Rs.4157.00.

I am very sorry to say that I have been contacting with my ticket reference number every day and I have been fooled up by the customer care representatives daily saying that my complaint will be addressed. This is been going on since 27th December 2016.
Some of the representatives give me a number of a service provider in Ambur whose name is Saravanan and that person doesn't care to respond to calls as well.
My village code is 635808 which is 12kms from Ambur towards Pernambut town.
Every time I call the customer care people ask for my village code and Ambur code ( 635802 ) which I keep mentioning the same.
It is the worst ever service I have experienced across. People in your company think that since it is a village they are illetrates.
Why are you charging us AMC and not servicing for that paid AMC and not even responding properly for the complaint given.
Does your company think that money is growing is trees to play the fool with us.
Sorry to say that it is so frustrating to write like this since we have been taken for a ride like this without attending the complaint given.

Hope some higher officials seriously involve and look into this to resolve.

REALLY WHAT A POOR SERVICE. IF THIS IS NOT ADDRESSED IT IS REALLY A SHAME TO IFB ...

I have made complain several times on IFB call center and they gave me local service provider number to contact.
Every time i call them they just say the technician will come today and make a false statement.
They cancelled my complaint saying i was not home but till date they dont have the repairing part with them then who they close on basis of this (IFB ticket number [protected]).
Now i have the new number but nothing has been done on it.
Last complain number is [protected].
IFB does not reply to my mail conversation as well.

I have complained to the Customer service via sms as well as by mail on[protected] regarding unserviceability of the Washing machine. but till date no response from the company except the customer care rep has called me and asked for the details on[protected] and they informed me that it will be resolved within 24 hours.
but so far no response.
from
K Balasubramaniam
Ph +91 [protected]
Mail : [protected]@vsnl.net

I bought IFB Senator DX 6KG. Getting issues[E7 error] from past 1 year.
Last when it come fist time around Nov-2015, after couple of requests IFB service engineer changed the Mother board. Then it works fine for 2 to 3 months.

They asked me to take AMC then i took for AMC for one year.

The same issue getting repeated again from past 8 months. From then am raising a request for every month. Various people from IFB coming and looking over it but still the problem exist. Also my AMC about to expire.

Note: Please resolve it ASAP the issue also extend the AMC till issue get resolved.
Feeling very bad services from IFB.

Sir/mam i bought an ifb senator aqua sx-8kg 3days ago but even after calling and talking to ur customer care representative no person came to install and to provide demonstartion.before buying washing machine from of your company many people told us about your bad after sales service but the shopkeeper made us assure about the service and we bought but we are afraid .

3 month back i have raised the complaint but till now it hasnt been resolved. Customer care of IFB doesnt even respond. If by mistake they will pick your call, then they will lie to you that it will be resolved within 2 days, but for months they will or contact you or they will not pick your call. Its worst service I have ever seen and they dont feel ashamed of their service as well. I will strongly recommend that no one should buy IFB product .

Complaint no:--[protected]
Mo No.[protected]

Dear Support Team

I am writing this mail after getting frustrated by pathetic response from Customer Care Executives.

I have logged a complaint 18971910 for my IFB washing machine (Alena Aqua) on 31 Dec 2016. I described the complete problem and then i was given assurance that some technician will contact within 48 hours.

But non called me and also when we did multiple follow up they are not responding positively and saying someone will attend to our problem but nothing happened so far.

Please help us to get this case attended to concerned expert team.

Thanks and Regards
Neeraj Batra
M: +91-[protected]/91-[protected]

Good day,

We purchased this product and it was giving electric shocks as we took it out and tried to use it. Defective product received, someone from ifb came for demo and took the request for replacement as defective product was received, however no response is received in 2 weeks, so i have launched a complaint with ifb customer service and still no response after 4 days. This is our first ifb product and i am really having very bad service experience with ifb.

Complaint no: 18966722

Kindly resolve this issue asap.

Thanks

Complaint no [protected] dated 27/12/2016. We filed a complaint with the call center since there was a burning smell coming from the machine and the inner tub was not rotating. We were told the complain was flagged as urgent and next day morning we would have a technician visit us. Next day we called the service center at malad to check on the time the technician would arrive and for every call made we were told within an hour. After waiting for the full day the service center lady said they had only one technician and he was not contactable. On speaking to the service center head who was rude and said we were not the only customer that he had, a technician arrived in half an hour. The motor was burnt and technician said he would come the next day n fix new motor. Next day no site of the technician. After another day when we call the center we are told that they had only one spare motor which also turned faulty. This is on fri and we are told monday somebody would attend to us. On calling call center again to file a complaint on our grievances we were given two numbers of seniors at mumbai. On calling them one phone switched off and other doesn't respond. Call center calls back after 3 hours stating monday they will replace motor. Today is monday and after following up with service center we are told motor not available and technician will come tomorrow.

In today's era of customer delight i'm really surprised to see that an international top brand is not able to even deliver basic customer service. I fail to understand how center says that they have only one technician, have only one motor as a spare spare. Aren't they supposed to hold any stock with them? Centre manager has the audacity to tell us we are not his only customers. Has ifb got so many customers that now customers are not respected?

Hello Team,

I have bought a IFB Microwave last year in the month of January and ever since I started using it, I found some issues of loud noise. I raised a complaint with your Call centre and somebody came to fix the same. The fix resulted in another issue of Food burning (convection mode). This issue I have been raising since then with no resolution. The latest complaint I raised with your team is on 7th dec (Complaint #[protected]) which is yet not resolved.

I believed IFB responds to customer complaints but I am WRONG and I am writing this just in a lost hope that somebody responsible can take this complaint to closure and restore my faith for IFB customer services.

Regards,
Deepak Goel

We purchased ifb eva aqua vx 6.5kg last year. Since first wash washing not good. Even small dirt is not removed. I complained that pls replace this model with senorita. But they did not accept.they said you havE to buy new one only, we won't replace. But this is a failure model. Very disappointed with This.i purchased because of brand name only. Not a worthy model. Because of worst washing I am nOkt using this.hand wash only

1. Was called up by one tech for demo on 29/30 Dec
2. Requested for attending on the day next by 1200 hrs.
3. Told in clear terms of inability to attend by 1200 hrs.
4. Agreed for the 2nd Jan latest by 1230 hrs.
5. Today again a call came the person concerned simply announces that he is coming over for demo.
6. appears does not know how to converse on phone.
7. If this is the start then shudder to visualise the future.
8. Have I committed a mistake by choosing IFB??
My ticket no. is[protected]