IFB Industries Complaints & Reviews

I have raised a complaint on 16 / 12 / 2016 regarding the machine instability in working. It was not working properly, means used to rotate some time and some time not. Also I said that the stabilizer provided is not working properly and there is a huge amount of leakage in the outlet. The stabilizer was provided by IFB itself. So with all these issues the customer care, they took the complaint and gave a complaint number "[protected]".

Two days after an engineer named "Raja" from their local franchise came to my house and inspected the machine. He said that there are some problems and some items needs to be replaced and he left saying that the items will be replaced within 3 days. He didn't say what has to be replaced. Days gone he did not turn up. Not even a call from the franchise or the customer care side or person who came for inspection.

On 23/12/2016, I called up the customer care again. Venkatesh from the customer care side picked up the call. I said him all the details. He replied with sorry. He said the complaint is being escalated so that its get resolved ASAP. He gave the number of the person who is the head of franchise. Divya. Venkatesh said me to call her and get the details on the complaint directly.

So I called Divya on the same day 23/12/2016. She picked up the call and I just asked about the status of the complaint. She cooly replied that she will be giving a callback in 15 mins. She didn't turn up.

With all this struggles my machine still remains under problem. The customer care says we are there to help you 24/7. But when the call is made to customer care its neither attended or attended after a long time to make sure all my money from my mobile gets debited and with this frustration I do not call the customer care again which gives them a chance to close the complaint and throwing the blame on them. I am not lying the closure of complaint happened without resolution. I can provide the details.

One more good thing about this franchise is that, the call and torture to avail the AMC and when there is a complaint they never turn up no the customer care.

Customer care says your complaint is escalated but what happens on the other side I do not know. I cant see what has been entered by the customer care representative about the discussion on the complaint. They cooly say Sorry and say the issue will be resolved with high priority and ASAP.

This company with its customer care and franchise make fool out of the customer. They are just playing with the customers patients and feelings.

Noting can be done to the company or the customer care or the franchise because they are big people. The can do any thing. The affected ones are the customer by all means.

I request to resolve the issues with the machine completely. Completely in the sense the person who visits my house should not ask the customer what the complaint is, he himself has to identify all the problems and resolve it.

If this is possible it would be of great help.

Hi,
extremely unhappy with your service in hyderabad, i raised complaint with # [protected] and it not resolved again your escalation team raised ticket#[protected] both were closed but problem not rectified, today i spoke to ur customercare, no action till now, iwait for another12hrs then will file a case in consumer court
Regards,
shiva,
[protected]

Complaint No: [protected], No one is really cared about customer service, but for telling sweet words. There is no seriousness on the part of customer care division, which is really one is going to improve the image of the product. This really lacking on your part, for Eg. complaints received by you : 3627, Resolved 328, which below 10% will speak about your after sales service pl.

Purchased a washing machine model eva-vx. Until last months service none of the service engineers stated that two filters had to be used. The service engineer who came for service yesterday stated that since we had used two filters the inner filter has weakened and the condenser is heating very quick. Why was it on informed at the times of installation?
I had changed the filter in end of august, and he says the filter is bad and needs to be replaced and there is no warranty. By paying 1800 do you say that the filter will not work for more than 4months. Which completely not acceptable.
Last, calling your customer care to say the story stated above and the response i get is a disconnected line not once but twice. If they are not right people they should redirect and not hang the phone on the customers face.

Dear Sir,

I am the consumer of ifb product since last 7-8 years and purchased washing machine : ifb elena x 5 kg approx. as the loading capacity. My other details are as follows -

Consumer name : Vishal Jaiswal
Consumer complaint code : 18610419
Address: Quarter No D/16, HPC Colony, Kagajnagar, Jagiroad, Distt. Morigaon, Assam - 782416.

Franchisee Office address: House No 70, By Lsne No. 1, Ananda Nagar, Dispur Old Post Office, G.S. Road, Guwahati - 781005.

I have registered my complaint about ifb washing machine not working on 21 st October, 2016 with complaint no : 18610419

After registering the complaint, the engineer/technician concerned came to our residence some 15 days of filing of complaint, and said the switch has some defects and the same needs to be changed.are defected and this part will be changed.

A total of more than 2months has passed after that but there is no sign whatsoever of your technician. Repeated calls were made to your franchisee office but to no avail.

I am highly disappointed with the feedback i got from your authorized service center, as they are yet to come or intimate.

I am equally disappointed by this kind of response from such a reputed company and i am expecting an immediate response to our problems.

I look forward to your positive response

Regards,
V.Jaiswal
[protected]
mail - [protected]@rediffmail.com

We have purchased a IFB Washing Machine Automatic model No- AW7201WB. The purpose of writing was I had complaint many times regarding my machine error E-5. This has been now more than a month that I have to call the IFB customer care number every 3-4 days. The engineer visits the home every time changes some parts. Later after 2-3 days the machine shows the same problem of Error E-5. Either the engineers are not well trained that the are unable to resolved the same issues for which i am complaining from last two months or I think this is the life of a IFB product. I was expecting a good service from IFB when I purchased the product, but the product and there services had really disappointed me. Below are few complaint number references.

18669594
18873069
18827580

I request you to kindly do something for my washing machine. Kindly resolve the matter ASAP. I am fed up of complaining for the same again and again.

Raised a service complaint for fixing the door on IFB Washing m/c. Continuous False promises of sending a service engineer within 1 hour, 2 hours etc and still engineer has not been sent to fix the problem. At least if the time of service was told, we can plan our other activities accordingly. Extremely agitated by the attitude of the KBS Services representatives (Manjunath and Raghavendra) who seem to be taking the customers for a ride. They dont attend phone calls from our number, but if we call from some other number, they answer the call and we get 1 more false promise to get our problem fixed in 1 hour. IFB should also take equal responsibility for not choosing the right franchise and not monitoring the services of such franchise properly. We also have an AMC - what is the point of having an AMC for such shoddy services?

THE ABOVE COMPLAINT WAS RAISED ON THIS FORUM A YEAR AGO. AND NOTHING HAS CHANGED. STILL SIMILAR BEHAVIOR. MANJU DOESN'T ATTEND CALLS AND FALSE PROMISES OF GETTING WORK DONE THE NEXT DAY.

AMC - Serial number[protected]
Dated: 13 Dec 2016
Phone: [protected]

I filed a complaint (Ticket no: [protected]) that after i load machine clothes, no water inlet was happening. The service person came and attended the call after 3 days of complaint confirmation. He told that he will be bringing the things to rectify the issue. Its been more than one week after that, no sign of person turning up to rectify the issue. I have opened another complaint that my complaint has not been rectified (Ticket No: [protected] ). This is not the first time am facing issue with your people when i filed a complaint that my machine is not working and the issue has been rectified after one month, this time am taking it too much serious. Do i have send my clothes to laundry evn after purchasing the machine at home.

I can understand all situations that it takes time to rectify issues but the service person didn't even tell us the nature of issue, only after calling the service center the people from the service desk told the actual issue and promised that they would rectify soon but still no thumbs up. I called the service person directly and enquired about it, but his answer was ask the service center. When called service center they would politely say me we will send service person to rectify the issue. This is being carried for more than 1 week. The service person is also not answering properly. The interesting thing is that i get a tooltip that not to use abusive language while submitting complaints but i think you people have to teach the same to your service person also.

Sir, I am senthilkumar, i had ifb washing machine, now it"s not working, so i registered my complaint in ifb customer care on 08.12.2016, complaint no-[protected], but till date the problem is not solved, any person not attend the problem, but i got a sms the problem is solved, so once again i registered my complaint, but not use to my problem, so plea rectified my washing machine repair sir, thank you

Hi,

Consumer name : vijay kumar jain
Consumer code : 10864631
Address: 17/3 ram nagar, shiv kala mandir, krishna nagar, delhi 110051
Ph. : [protected]

Series of complaint registered from 22nd nov : 18783733,[protected], 18864574, 18883526, 18931940

I am the consumer of ifb products from past 5 years and purchased washing machine : ifb elena dx 5.5 kg
And i am taking amc every year from authorized service center of east delhi:
Amc number : d[protected]
Quantum care address: 15, radhay shyam park, parwana road, new delhi -110051

I have registered my complaint about ifb washing machine not working properly on 22 nd nov, 2016 with complaint no : 18783733

I am highly disappointed with the feedback i got from you authorized service center, they are making me fool every day.
After registering the complaint, the engineer mohan singh choudhary came on 23rd nov, 2016 and said the ball bearings are defected and this part will be changed, then he bought new parts on 25th nov, 2016 and replaced the old parts.
From 25th nov, 2016 our wash machine is not working properly and the condition got more worse after he change the part.

Then i register new complaint on 23rd dec, 2016 with complaint no: 18931940

Then a new engineer came and said that previous engineer has not fit the ball bearing part properly and now shockers also got damaged and fitting is also not done properly.
We are constantly chasing this quantum care from 22nd nov, 2016, but till now our problem is not resolved and everyday quantum care employee named : ms. Preeti is making our fool and giving us false commitments to repair soon. But no engineer has visited to inspect or resolve the problem till now.

Now, the engineer came to fix the problem mishandled the washing machine as he was is very hurry to take the next call (Engineer name: mohan singh choudhary) so he broke bottom covering plate in front o[censored]s while repairing the shockers. When i pointed out his mistake he said "sir i will get you the new part as its my mistake". Then after chasing fro 1 month, today i got this answer : that consumer has to pay the parts charges which is rs 350/-

Now please clarify me on this that what can be done, because now i am frustrated in dealing with this fraud company : quantum care

I am highly disappointed by this kind of response from such a reputed company and i am experiencing a great problem as my wife is on bad rest and when i am in so much need o[censored]sing washing machine, i am finding myself as helpless.

Please provide a quick response and take necessary action against this fraud company : quantum care.
I am senior advocate from delhi high court, so please don't compel me to knock at consumer court and take a hard step on which the company's reputation will be at risk.

Please provide a quick response

Regards,
Vijay jain - bel
Ramesh gupta
Senior advocate delhi high court
[protected]

Myself Geetanjali Bhatt had a problem with my washing machine as it was creating a screeching noise during its wash cycle l therefore lodged a complaint with IFB customer care and a technician was sent after two days who told that the belt has to be replaced and therefore after a day he brought a belt of improper specification and with much difficulty somehow the belt was fixed After very few days the drum stopped rotating and hence once again the complaint was lodged with the ticket no [protected] .Again after 4 days another technician brought the belt with the faulty and installed it. As expected after a day the drum stopped rotating and again a complaint was lodged with the ticket
No[protected].
I had been harassed and agonised by the apathy shown by not only the customer care of IFB who simply give false hopes and also the local authorized service centre who don't bother to give a proper response As a result of this l am facing health problems because everyday they keep me waiting by their false assurances. I made a great mistake by going for IFB .I had also given a mail to the customer care services but no response from them
I think they are taking their consumers for granted as my machine is only one year old and hence under warranty
I hope my grievance against IFB would be taken with due concern and necessary action would be taken as I am undergoing a lot of stress due to their irresponsible attitude

I have registered complaint on the issue of drum on Nov 24 2016. from four weeks regularly i am calling customer care and floor supervisor/managers false assurance has been given but my problem has not been solved. I am fed of with IFB services. enough is enough and i had made a wrong choice of buying IFB machine. since it is giving poor service i would like to return the product and refund my money back. within one year machine has spoiled then what about the quality of the product.
And i had spoken to Mrs Suman, ( Some type of supervisor) she assured me to call back recently and she has not done that.
like wise i have spoken similar authorities also.
Local Managers are not attending my call.
Mr. Santhosh from Bangalore( [protected]) who does not even receive my call, he just disconnects when i sent a message, he replied saying they have issues with IFB Franchise ... if thats the case ... It is better close down the company instead of cheating the customers.
we have students in out institution ( nearly 17, 000) and going to tell them all not to go for IFB. and get cheated.
and customer care they are giving the number of Mr Prashanth [protected] whose number does not even exists.
when i inquired about him with local sources they said because of frustration he has left the company long back, they IFB does not even update their directory !!!
i thought of going to consumers court regarding this issue .
i have made the record of all the phone calls which i spoke to customer care centers and local supervisors/managers.
Thank you for your bad services.
No More IFB again.
please stop cheating people.
and i shall not allow this thing to happen in my area.!!!

I have sent Lots of currency calling IFB and wasted lots of time too.. going to ask compensation for all those things !!! thats sure

Dishwasher not working. Logged a complaint on 11th December 2016. The Complaint Number is [protected]. in spite of repeated calls and speaking to concerned people the problem remains unattended as on 20th December 2016. As of 19th December 2016 spoke with Mr. Raghavendra at Mobile Number [protected]. He said technician Mr. Manju (Mobile [protected]) will come today by 12 Noon. The time is 2.30 PM and we are still waiting. This is very poor responsiveness and service by IFB. And none of the technicians at the IFB Franchisees know the subject (Dishwasher) either. IFB is selling the product without an effective after-sales support. Better to go for alternate brands like Siemens.

My self pankaj bhateja. I hv purchased a washing machine on[protected]. Its senorita 6kg. 20 days back it got some prob and i talkd to some one on toll free no. They visited n said there is prob in display. We will come wd in a week n wl replace. After a ni of reminders i am not able to get it done yet. I m facing lots of trouble. Plz do it immidiately

REMINDER 3

COMPLAINT UNATTENDED BY Oriental Services - OS9282724 - Please send your representative asap to repair the IFB washing machine.

Dear Sirs,

I called up your office (Oriental Services, Shop No 4, Ankur CHS, Near Maharaja Tower, Kanyapada Road, Goregaon East, Mumbai 400065 Tel [protected], Mob [protected], email [protected]@yahoo.in) and spoke to Mr Rehan on 05/12/2016, and also called up Mr Rahul and then Mr Rohan Sharma on 10/12/2016 who stated that he would get the repair done of my IFB washing machine on a priority basis. So far nothing has happened. I am marking a copy of this email to IFB. My patience is running out.
I paid Rs 5575/= vide invoice 3234 dated 30/08/2016 of Oriental Services and your person Mr Ashish Goswami attended at that time. But to my dismay, the clothes come out after wash completely wet.I talked to your Mr Gaurav on 21/11/2016 and he stated that he would send Mr Sachin at 4.00 pm same day to repair the machine with no charge payable by me as I did pay earlier and the warranty period continues. But Mr Sachin did not come.
I then called up Mr Vishal on 23/11/2016 and 26/11/2016 and he stated that Mr Ashish Goswami has left the company and Mr Sachin is very busy and he would send him this coming week.Please send your representative asap to repair the IFB washing machine.

Dr Shivakumar R Sharma

Hi,

Consumer name : vijay kumar jain
Consumer code : 10864631
Address: 17/3 ram nagar, shiv kala mandir, krishna nagar, delhi 110051
Ph. : [protected]

I am the consumer of ifb products from past 5 years and purchased washing machine : ifb elena dx 5.5 kg
And i am taking amc every year from authorized service center of east delhi:
Amc number : d[protected]
Quantum care address: 15, radhay shyam park, parwana road, new delhi -110051

I have registered my complaint about ifb washing machine not working properly on 22 nd nov, 2016 with complaint no : 18783733

I am highly disappointed with the feedback i got from you authorized service center, they are making me fool every day.

After registering the complaint, the engineer mohan singh choudhary came on 23rd nov, 2016 and said the ball bearings are defected and this part will be changed, then he bought new parts on 25th nov, 2016 and replaced the old parts.
From 25th nov, 2016 our wash machine is not working properly and the condition got more worse after he change the part.

Then i register new complaint on 2nd dec, 2016 with complaint no: 18832742

Then a new engineer came and said that previous engineer has not fit the ball bearing part properly and now shockers also got damaged and fitting is also not done properly.
We are constantly chasing this quantum care from 2nd dec, 2016, but till now our problem is not resolved and everyday quantum care employee named : ms. Preeti is making our fool and giving us false commitments to repair soon. But no engineer has visited to inspect or resolve the problem till now.
I am highly disappointed by this kind of response from such a reputed company and i am experiencing a great problem as my wife is on bad rest and when i am in so much need o[censored]sing washing machine, i am finding myself as helpless.

Please provide a quick response and take necessary action against this fraud company : quantum care.
I am senior advocate from delhi high court, so please don't compel me to knock at consumer court and take a hard step on which the company's reputation will be at risk.

Please provide a quick response

Regards,
Vijay jain - bel
Ramesh gupta
Senior advocate delhi high court
[protected]

My dishwasher has not been working from the past one month, I have launched a complaint to IFB . They came and charged me 4500/- and changed the mother board.
Now it is still not working, inspite of writing various compalints they send there junior executives who has not been able to resolve the issue .

Each time there executive says a senior person will visit and resolve but nobody makes a visit

Just after the expiry of warranty period in April, 2016 the machine stops working because of one or another reason every alternate month. I am extremely disappointed with my IFB Elena VX washing machine.

And this is not only me. When I discussed this with one of my friends, he said he also faced the similar issue. The machine worked fine for first 4 years and then started giving problems.

We have purchased a IFB Digital 5.5 washing Machine, the warranty got over by 27 Jan 2015. We have applied for a AMC which extended till 12-Dec-2017.

Our Customer ID is 2681879

07 Nov 2016
On 07 Nov 2016 the Start Button was not working and we raised a complaint and the same was attended on 08 Nov 2016 and the service engineer informed that the spare parts is not available and he also informed he will be back in 2 days.

30 Nov 2016
On 30 Nov 2016, since the service engineer did not return and we kept calling the customer care but as usual pathetic response from those executives and one more ticket was raised with no.: [protected]. For this ticket an engineer Mr Shiva attended & the display board was changed immediately after the service engineer left when the washing machine was switched on the drain motor was not working. We called the Service engineer he gave a very irresponsible reply. We kept calling the customer care.

10 Dec 2016
Again for the same ticket we kept calling that the drain motor was not working but as usual, pathetic response so we raised one more ticket with number [protected]. This was attended by Mr Vijay Kumar on 14 Dec 2016, once he attended the same, he said that the parts are not available. He said we will get back he will come back once he receives the spare and till date he has not come back.

17 Dec 2016
We again called the customer care and spoke to a executive Mr. Devipress and informed the whole story and he confirmed that someone will call the same day (17 Dec 2016) but as usual not one called. Hence this mail.

This Washing Machine is under AMC and from 6th Nov to 18th Dec (today) the appliance is not working. I am seeing the customer service has become worst to pathetic. There is no mechanism to solve the customer problem. My family has decided that this will be last IFB Product they have bought and they will never recommend IFB to anyone

Ifb washig macine model no:tl-rdw-6.5kg aqua purchased last year. It is not functioning properly from last month. It is very difficult to contactvtheir customer care. Their seevice is also very poor, water flow is blocked some where and it is not coming in regular speed. A complaint has been registered with them. Ticket no:[protected] on 13.12.2016. Kindly do the needful.