IFB Industries Complaints & Reviews

Ticket no. [protected]

i had complained regarding my washing machine. The tub had completely broken off the front part of the panel. The mechanic came to my house on 28th november 2016 to check the machine and said that certain items parts need to be replaced. He took rs. 575 as service charges and said that he will come the next day.

It has been almost a week now but no mechanic has come to fix my machine. I have been calling the customer care helpline, the local service center and the technicians themselves, but nobody is willing to tell me when they would send a mechanic.

For a big company like ifb this sort of customer service is very pathetic and shameful.

I had purchased the ifb-micro wave oven-model 30sc3 in oct 2012. since i had purchased frequently i had faced four to five times, failure of product i. e. heating issue. i had logged a resent complaint ticket no [protected] dated 7/11/2016, issue is same heating problem (same magnetron failure). one & half months prior to this issue (complaint no [protected]) i had faced the same problem of heating for which the area manager & other quality representative had changed the magnetron & given the assurance that it will last for atleast 6 months. but there assurance had no technical backup, not there quality team are intrested in doing r&d for the similar kind of product failure & customer dissatisfaction. i am really very shocked with such poor casual approach & lack of technical hands in field big organisation like ifb is running.in such competative market in appliances & consumer goods if the service is such a poor no body wants to be associated with such organisation. i always call the area manager & ask him when my microwave will be repaired & send back to my house, from last 10 days i am calling & chasing him for return of my microwave, his simple reply tomorrow you will get the mw, i am waiting for that tomorrow. i am really very annoyed & irritate with this product & their service. unnecessarily the company is wasting the customer time, by selling such failure product in market.

Don't purchase any IFB products if you want to save your hard-earned money. The people (customer support) work there are liers and I guess, that's what IFB teach them in the training.

Here is a real story:
[protected]-
I've purchased IFB Serena SX Washing Machine in September'2016. On the next day of purchase, I've found many scratches at the bottom cover (right side) of emergency dranage line. I'd immediately called their customer support and registered a complaint for part replacement (yes part replacement because it was just a cover).

I rembember that their technician visited my home, took some pics of that cover before Navratri (27-28 September' 2016) and told me that it will take 2-4 days to get it replaced as they need to order it from Goa office. Today, it's 1st December'2016 and the part isn't replaced yet.

I've called several times on their toll-free customer care number and their tele-callers used to register a complaint, then after few days it resolved/closed/cancelled automatically without any reason. The same thing happening since last 2 months - I call, they register and then it resolve automatically. I don't know what these guys are up to?

Below is the list of complaints / ticket numbers which has been resolved/closed/cancelled without any reason:

[1] Ticket No.[protected] - Registered on 27-September-2016 - Closed on 29-September-2016
[2] Ticket No.[protected] - Registered on 29-September-2016 - Closed on 19-October-2016
[3] Ticket No.[protected] - Registered on 19-October-2016 - Closed on 04-November-2016
[4] Ticket No.[protected] - Registered on 09-November-2016 - Cancelled - no info. provided from IFB
[5] Ticket No.[protected] - Registered on 01-December-2016 - *fingures crossed*

(a) My location: Ahmedabad, Gujarat, India.
(b) Local IFB service center who handles Ahmedabad (atleast my area)
Bhoomi Enterprise, Ahmedabad.
Contact Person: Monica
Contact Numbers:[protected] / [protected]
(c) Area head / Responsible persons for such incedences:
- Anurag Dhairya: [protected]
- Shyam Prasad: [protected]

* I am sharing the above numbers in public because IFB customer-care itself given me the above infomation to ask about the status directly. Anurag Dhairya, he always given me false promises that the part will be replaced next day-in 2 days bla bla bla, and now he is not even picking up the call. Mr. Shyam Prasad, his number is ringing always so I guess he is travelling to the moon.

I've paid them full in cheque but I wish I could pay them in installments so that I can kick their *** now and stop the remaining payments until they replace the part.

I could happily share my IFB customer ID as well as my personal information here but now I want these guys (if they are reading this) to find me and serve me what I've paid for.

Dear Sir/Madam,
My IFB washing machine drier is not working for the last four weeks now. I booked a complaint with IFB customer care immediately (a month ago) and they sent a service technician from RP Services, Sanjaynagar, Bangalore. The technician charged me Rs. 575 for cleaning the fluff filter and went away. He also sold some Desalinating powder packets and I also gave him a cheque for Rs. 2908 for Annual Maintenance Contract (AMC). However the drier failed to work the next day. I followed up with the 'Not satisfied SMS' to the IFB customer care. But that complaint was closed. I booked another complaint and that was attended to by the same technician who now said there was a problem with the motor. The AMC cheque is dated 13/11/2016 and it is yet to be submitted to IFB. All my calls to the service technician, service centre have been proved futile. I am very unhappy with their service. This had happened once in the past and I had discontinued the AMC for the same reason. The service centre might as well be closed if it does not provide any service. Please consider this as a serious issue and direct the complaint to send another reliable service centre in Bangalore. The RP Services centre is as good as not being there. The number of the service head of RP Services Prabhu - [protected] is not reachable or is not attended to.
Thanking you,
-Vani

I have more time complaint register for company IVR System

My 1st complaint resolve - 12Days

My 2nd complaint resolve - 18Days

I Have registered complain Date 23Nov2016
But problem not so taught

I'm calling for technician but they are no proper answer

Please request to you solve my problem of washing machine

My complaint No. is [protected]

Guys

Recently called the IFB customer care to register a complaint to service my air conditioner. That appliance of 2 TON IFB A/C, i bought 2 and half years ago and understood compressor is under warranty. I received an SMS and It was assigned to M/s Star air conditioner, OMR Road, Chennai WITH complaint no: [protected]. Service technician came and found RELAY is faulty. He almost tried his level best to enroll me for AMC. Alas, he could able to. I found the AMC price is too much heavy for me.So i told him to replace the RELAY (SPARE PART). He replaced NEW RELAY (Spare Part) with a whopping price of Rs.2075/- and service charge, i left it go because my AC has to work. And he was supposed to return me the RELAY(Spare Part) because that is my property and not IFB. Pls note this is not AMC.

But the service technician refused and though i explained that spare part belong to me and not IFB . But he walked away quickly with my RELAY (SPARE PART). I called the customer care and register a compliant after explaining them the whole story, though they dont understand the spare part name and servicing terms. Then i presurrised them to provide me the manager number and they provided me Mr.Imayavaramban @ [protected]. I spoke to him and explained the endless story and told them to return them back my spare part. He Immediately took a conference call with the M/s Star Air condition and the concerned STAR AIR condition immediately agreed to return back the spARE part within a day. But i didnt hear back from him, then i called again Mr.Imayavaramban to give STAR AIR CONDITION a reminder. Looks like all my pain went in vein and really no response from any of IFB team or STAR AIR CONDITION. In between i received a SMS from IFB for asking a feedback for the service. I replied not done and the very next day one girl called me up to hear all my story and still waiting for the spare part to return. If dont respond back i may have to register a police compliant against STAR AIR CONDITION AND IFB. Also i will send them a legal notice further.

Attaching the picture of the spare part.

Sir,
I have given complaint yesterday 27.11.2016 over phone to your customer care centre regarding my washing machine is not working. My machine is under amc upto january 2018. The customer care person told software problem and told me to contact after that. Then i have contacted the have recorded my complaint. No person/service engineer contacted me from my local area pondicherry. Hence today 28.11.2016 i have contacted the customer care personnel they have noted but they asked model no. I told them it is executive but the connection cut-off. Please think a customer contacting number of times to customer care centre is feasible though the customer having work. I have contacted 3 times-but airtel money lost each time rs.8 but not yet complaint booked. Again i request you to book the complaint as follows:
P. Jayaram, 41 main road, pudupet, lawspet, pondicherry-605008 ph.[protected].
They told my file is not there. I have periodically contacted your company for repairs and also my machine is with amc upto january 2018. It is surprised to note my name is not in your software. I request you to kindly look into the matter and do the needful.

Hello,
This is pradeep singh and nob no [protected]. I had purchased a trolly from your website which when dilivered was defective.
it was dilivered to me on 9th of nov and complaint regarding it being defective was rasied the same day. After that several subsequent calls and complaints via mails were raised till date. however, it being more than 15 days since i ve raised my problem and still i haven't got any satisfactory response from your side.
As iam tired of going through this process all over again of complaining. kindly, do me a favour and refund my money and send someone to collect it.

We are using ifb machines for the past 20 years. The service used to be satisfactory earlier. But, for the past one year we are highly disappointed with your service - teams. Our ifb dish washer is under amc. The amc period is getting complicated shortly. We have paid around rs. 4000/- as amc charges. But, this machine could not be used more than 4-6 times for the past one year. We never get proper response from the service persons here. It appears, they close the complaint without attending to it. Present ticket no. Is given as [protected]. Registered mobile no. Is [protected] under the name of c a poornima. I request the authorities to look into this matter immediately. Being a working woman i am facing lots of difficulties with this faulty machine. Please do the needful before the expiry of amc

This complaint is about the IFB washing machine repair at my father in laws residence. It was not functioning for more than six months no body come and rectified it. After made lot of calls and have complained in IFB call center also nobody turned up and try to rectify it. On top of that There is a person came to the house and collect some amount around 5 thousand rupees even the machine is covered under warranty. Both of my in laws are aged people they don't have much knowledge about the complaint process. The actual problem is the door lock is not functioning properly. The service guy cam and removed the door 4 months back and did not turned up back. It was kept open currently.

The person attended name and contact number is in the image.

I am looking forward that the issue will be resolved at the earliest.

Even I am having the same in my home, I have no issues with the service.

My Father in law contact number is [protected]
My contact number is [protected]

-Anandakumar

I have booked one complaint as my machine was not working on December 19th 2016, one technician has visited on same day and machine start working and stopped again after 15min, I have called him again but he didn't tunred up, and he took 1200 rs from me and didn't submit bill copy, on 20th dec 2016, another technician has come and he just opened my machine, change door lock and took 1000 rs again, but again machine was stopped after 15 min, i have asked bill copy but bcoz of reopen the machine, i forget to remind, he just kept my machine opened condition with filled water inside, he told me he will visit again in next morning but he didn't even picked my phone. next day i have received a sms that complaint is closed and sms was for confirmation, I wrote back it is still open in "N" as asked. I got another call from there feedback center, i explain all situation but nobody contact me even than. today I have launch another complain in this incident regard to them.

Visited technician were

1- Devender - +91 [protected]

2 - Iqbal - +91 [protected]

I am being so frustrated about their services and behavior to ward their customer

I have taken IFB washing machine on December 2015. quality of product is good. Recently it got some issue with door lock and i raised complaint on 4th Nov 2016. After 2 days technician visited and has found the issue that 2 body parts of washing machine. He took those parts with him and said that within 3 days he will fix the new body parts since my washing machine is under warranty. Today is 22nd Nov 2016. No progress. Even if i call, he scolded and said as "Why you called me, i am not the responsible for your washing machine repair. If you have any problem, talk to customer care". Such a worst service. Also i got message 3 days back that my complaint is resolved. Till now there is no resolution happened. In fact technician not even visited again after that. how it got resolved i don't know. My dear IFB care, if you can manage your technicians, please continue in the market. Else request you wait for your business to get collapsed.

Ticket Number : [protected]

Hello IFB,

Front load 8kg washing machine, only two years old. This is my first and last product from IFB ... Already raised complaint on 18 the Nov because my machine tub filled water even in switch off mode so raised complaint and received ticket No. [protected]. On 22 Nov I got call from IFB service person ( [protected]) I said to come within one hours and I got permission from office and went to home but no one is came and not attending my calls? Are you playing with my time and so again u can call tmro so again I need to take off.. Waiting for your service? So totally waste machine and service...

Regards
Vivek.s

I have an AMC with IFB and I lodged a complaint ( No.[protected] on 20.11.16 at 10.30 a m and was assured of somebody calling me within 24 hours to attend to the same. Since then I have made 5/6 calls enquiring why nobody has called me. At 10.30 a m this morning I called again and was told the complaint had been closed!! But was yet again assured that somebody would attend to it ' shortly '. When I asked to speak to a Supervisor I was made to wait 12 minutes on my phone and then told somebody would call me back. But nothing thus far, despite my making another call at 1.10 p m. Why do you mislead your customers ? We pay you in advance for the whole year and there is no courtesy on your part, despite this being an obligatory act under your AMC contract. I am disgusted to say the least.

I own a washing machine- Fully Automatic top load at Maharashtra.
I shifted to Gujarat and after installation of the machine a noise is there while operating. I called IFB customer care and registered a complaint with Ticket No. [protected] on 20.11.2016. They assured me that Technician will come with 24 hours. Its been 72 hrs and no one seems to be going to attend the problem.

It would have been better if i had bought washing machine from Samsung or LG. But now my mistake and have to suffer for this.

Dear sir / mam

Greetings of the day

This is GURBACHAN singh. I have front loaded washing machine which is not working from about 2 months. I had tried to get in touch with customer care but every one has different excuse. One of them said that no need to write down complaint no. You would have it by sms. One said your pin code is not showing. There are following information about me given below
Name- GURBACHAN singh
Vill jamdhar po Bankhandi Teh Dehra Distt Kangra himachal pradesh
Pin code-177114
Mobile no. - [protected]
I requested to you kindly get it rectify on priority base

Thanks& Regards
Gurnam singh

Hi team,

Had a bitter/ worst/ dissapointed / dissatisifed service with ifb service banglaore centre. On 17/09/2016 had machine issue
Vide - [protected] post complaint we were told issue with the mother board and that needs to be replaced under warranty. Post that with in a week the
Reported issue has been fixed and was working all the way 40 days, again, machine was running all of the sudden it was struck and got the error message
A "dp error" i lodged a complaing vide - [protected] on 18th nov post that ifb engineer came, checked and said there is a drain vose (Motor pump) which
Runs in the bottom that needs to be replaced because of hard water usage. And he said this will not be covered under warranty. When i purchased the machine
In vellore i was told very clearly only physical damages will not be covered rest all the other machinary issues will be covered under warrnaty now that the
Banglore engineer said i ll have to pay 3200 for that post that i ll have to do every two months servicing as well.

I approched vellore service centre people @[protected] and checked for the same issue, i was told that for the reported issue this will be covered under
Warrnaty and i dont need to pay anything if the machine is under warrant, do not understand why i am getting contraditing statement from the company
Like ifb. Having trust worthiness we have invested this much of money in the machine when the issue occured now they are saying that i ll have to pay for
The vose (Motor pump) which is under warranty which making to me think so many angles.

I have been talking to customer care toll free number since friday govind, ram & today i spoke to vengatesan with no use all says will get this escallated to the higher level
And get this checked and fixed and i see it is not moving any where from the day i have made a complaint.

Would seek a good response from the so called big company ifb, i still have trust on your company that things will be addressed with atmost care.

You may also reach out to me @ [protected] / [protected] for any further queries if you have.

Regards,
Rajendra prasad s

I called IFB customer care on Oct 29, 2016 to complain about my fully automatic washing machine. My complain number is 18660403. Someone called me on Nov 2, 2016 and said other engineer will call and visit, but till date no one called or visited my place to repair the machine. I also have an AMC with IFB. Since then I have called customer service several times, and have been assured of quick resolution but all are false promises. 2 times I have been given number of higher authority and managers but those numbers are out of service.
This is pathetic service from a reputed company.

My washing machine is senator 6kg
it is more than 6 years old.
i am having problems since a long time.
recently i have had the following parts replaced as the technician advised. the problems were excessive sound, shaking and tripping of the electrical circuits in the house.
filter replaced on 2/7/2016
eco crystal replaced on 12/8/16
today i was told the ecocrystal was to be replaced. and paid for it again.
each time i have paid 2500/
when asked why, i was told this was another part of the ecocrystal.
i have no clue of the parts of the machine.
now i was told the first part of the ecocrystal has a warrranty of 6 mths and the second one is one year warranty.
somehow i am not at all happy with this explanation.

pl clarify if such parts exist.
are we required to stand around while the work is done on the machine in order to check authenticity of parts being replaced etc?
very disturned

Highly irresponsible and unprofessional service despite repeated follow ups no action is taken to resolve the complaint. Only stereo typed replies are given that complaint is escalated but actually on ground level no action is taken by ifb service team.

My washing machine is not working since almost 20 days.

Totally frustrated and painful experience with customer care and your service departments and i will never make the mistake of purchasing any ifb product in my life and publicise thru social media and other options about this atrocious after sales service by ifb.

Mehar rehil