IFB Industries Complaints & Reviews

I had purchased IFB microwave conventional from FLIPKART at march-april from very first day it doesn't work so we start to make a call to your service center no. but all your toll free no. doesn't work, then we register our complaint through SMS after few months, after 7 or 8 days your technician had came and said that we are not capable for repair this so senior technician come from Head Office and he we repair it.. then no body come from that day.. even some day before i register same complaint and same man said same lines to me ... after 3 or 4 visits he never resolve the problem Now i register same complaint to ticket no. 18836952 but no body come to resolve my problem... i just begging to you please exchange the product or send me good technician.
i will never buy your product again, please help me once,

regards
sajal gupta

[protected]

I have an IFB microwave and I had registered a complain with them on 21st Nov and technician came and said the motor is burnt and he would get a new motor in maximum 2-3 days. Today's date is 7th Dec and till now they are not coming to fix it. I have called the helpline number many times and every time they are very apologetic and assure me that definitely the next day it will be fixed. This is the worst service that I have seen. Highly disappointed with the technical support provided by IFB definitely would not recommend anyone to buy any IFB products.

I have given washing machine IFB washing machine Senator 6 to IFB Servicing center, Prasadampadu, Vijayawada (AP) on 17-11-16 vide complaint no.[protected] DT 27-10-16, complaint no.[protected], DT 6-12-16 and no repair was carried and delivered. I have paid AMC also. It shows their negligence of customer service. Management is requested to take necessary action immediately.

I had purchased IFB front load Senorita Aqua SX 6.5 with sr no[protected]. The Washing machine was purchased just 1 year before.Our personal ID no is 11276020.
We had been given 100% Warranty for 4 years and spare parts support.
The machine was purchased based on the 100% warranty.
I have been asked to pruchase the liquid detergents also from them at the time of installation so that the machine as well as the clothes do not spoil.
We are only two persons in our family and we were purchasing only IFB, and we know how to handle IFB front load machines since we were using these kind of machine sine 35 years.
Now the present machine purchased was leaking from the front side sine a month and when we complained to service centre, we were told by the service engineer that the door gasket has to be changed as it is torn and informed that we have to pay around 5000/-.( complaint no [protected])
We complained to the service head Mr Rajat in ph no [protected], and he sent another person, who checked and informed that the front gasket has to be changed which will cost around Rs3000/-.
when Warranty is there why we should pay for the part., we were handling the machine properly only and how the gasket torn with in a year.
The company can not just escape that it is rubber part and we have to pay.
With what guarantee we are purchasing this type of costly machines if it has to tear with in a year and why we should pay for the costly spare part ( door gasket). How this can tear with in a year when they give warranty for 4 years. What is the meaning of 100% warranty.
Request the IFB to take note of this and replace the gasket free of charge, otherwise we will be constrained to propagate the bad quality of present IFB machines to all friends and relatives.
Sitaraman
Mob [protected]
email [protected]@yahoo.com

Hi, We have been raising complaints about IFB washing machine not working, which is on AMC from past 4 months and after at least 4 complaints and numerous calls to customer care, at least 5 service persons visited but the issue with washing machine is not fixed .We are calling almost twice a week and there is no response about it. The worst part is the all the complaints have ben closed .

I have been personally following up with AMC head for Hyderabad (Mrs.PRAVALIKA) from past 45 days but the issue is not resolved yet. The switch board of washing machine taken by service person 3 weeks back and no one tuned up again.

I have attached the Washining machine PIC whose switch board is with IFB SERVICE TEAM.

Please reach me anytime @[protected] or ramana.[protected]@gmail.com to get any details.

I request to help me to get this complaint resolved ASAP.

Details
[protected][protected]
CUSTOMER ID:4531008
LATEST COMPLAINT NUMBER:[protected],
COMPLAINT NUMBERS:[protected], [protected], [protected]
CUSTOMER SERVICE NO:[protected],[protected],[protected],
Digital 7kg

Thanks,
Srinivas
[protected]

I purchased ifb washing machine from electronic paradise pitampura on 13.11.16, I was promised that it will be installed tomorrow but it was installed after one week after rigorous follow up. After that one water pipe and mat was missing in the machine, sales person promised that it will be delivered within a day or two. But it has been two weeks I am calling to various helpline nos. of ifb but of no avail. When I was about to purchase ifb machine I was warned by some of the dealers that customer service is worst and I am the sufferer. Is anyone listening even after 25 days of purchase we are unable to use it. I escalated the complaint to some mr. Tushar but he also seems helpless.

On 12 nov 16 i complaint on ifb, ticket no.-[protected]. The technician came to our house on 24 nov 16. Again on 25 nov 16 we filed a complaint
With ticket no._[protected], technician said that the parts aren't available in ifb. Still now the technician didn't come to repair the washing machine. When ever we call the call centre every time they say your compliant is in high alert by tomorrow the technician will go for repairment.
Mention the date when technician will come.
To whome shall i further send mail so that ifb co. Will send the technician and parts?

Chaitali sarkar
42/6, brajanath lahiri lane, baksara, jana gate,
Howrah-711104
Mob no. -[protected]

Never purchase ifb products..service is worst ...nobody is going to attend you till u will file complaint to a senior and which is also very difficult.i[censored] will complaint to your dealer they will say firstly register your complaint online and then nobody will come..
I have ifb front load washing machine every time I request them to attend as early as possible bt they will never listen anything...

At last service boy who will attend u, will say plz call me directly bt next time even he will also not come on time.

Worst Service center..

I bought ifb serena washing machine the quality of the product is not good, with in 4 years drum noice and not drying the technician come and open the cabinet the screw head is rust and in the soaptray box this is u r product, previous iam using superemo delux is very good machine somany year and durable nearly 12 to 14 years under Amc after i exchange a serena delux is not good .can u exchange ? our customer PG LakshmanRaj, mobile [protected], land line Res[protected], Wallajah Road, near Mount Road, Chennai-6000002

Ticket no. [protected]

i had complained regarding my washing machine. The tub had completely broken off the front part of the panel. The mechanic came to my house on 28th november 2016 to check the machine and said that certain items parts need to be replaced. He took rs. 575 as service charges and said that he will come the next day.

It has been almost a week now but no mechanic has come to fix my machine. I have been calling the customer care helpline, the local service center and the technicians themselves, but nobody is willing to tell me when they would send a mechanic.

For a big company like ifb this sort of customer service is very pathetic and shameful.

I had purchased the ifb-micro wave oven-model 30sc3 in oct 2012. since i had purchased frequently i had faced four to five times, failure of product i. e. heating issue. i had logged a resent complaint ticket no [protected] dated 7/11/2016, issue is same heating problem (same magnetron failure). one & half months prior to this issue (complaint no [protected]) i had faced the same problem of heating for which the area manager & other quality representative had changed the magnetron & given the assurance that it will last for atleast 6 months. but there assurance had no technical backup, not there quality team are intrested in doing r&d for the similar kind of product failure & customer dissatisfaction. i am really very shocked with such poor casual approach & lack of technical hands in field big organisation like ifb is running.in such competative market in appliances & consumer goods if the service is such a poor no body wants to be associated with such organisation. i always call the area manager & ask him when my microwave will be repaired & send back to my house, from last 10 days i am calling & chasing him for return of my microwave, his simple reply tomorrow you will get the mw, i am waiting for that tomorrow. i am really very annoyed & irritate with this product & their service. unnecessarily the company is wasting the customer time, by selling such failure product in market.

Don't purchase any IFB products if you want to save your hard-earned money. The people (customer support) work there are liers and I guess, that's what IFB teach them in the training.

Here is a real story:
[protected]-
I've purchased IFB Serena SX Washing Machine in September'2016. On the next day of purchase, I've found many scratches at the bottom cover (right side) of emergency dranage line. I'd immediately called their customer support and registered a complaint for part replacement (yes part replacement because it was just a cover).

I rembember that their technician visited my home, took some pics of that cover before Navratri (27-28 September' 2016) and told me that it will take 2-4 days to get it replaced as they need to order it from Goa office. Today, it's 1st December'2016 and the part isn't replaced yet.

I've called several times on their toll-free customer care number and their tele-callers used to register a complaint, then after few days it resolved/closed/cancelled automatically without any reason. The same thing happening since last 2 months - I call, they register and then it resolve automatically. I don't know what these guys are up to?

Below is the list of complaints / ticket numbers which has been resolved/closed/cancelled without any reason:

[1] Ticket No.[protected] - Registered on 27-September-2016 - Closed on 29-September-2016
[2] Ticket No.[protected] - Registered on 29-September-2016 - Closed on 19-October-2016
[3] Ticket No.[protected] - Registered on 19-October-2016 - Closed on 04-November-2016
[4] Ticket No.[protected] - Registered on 09-November-2016 - Cancelled - no info. provided from IFB
[5] Ticket No.[protected] - Registered on 01-December-2016 - *fingures crossed*

(a) My location: Ahmedabad, Gujarat, India.
(b) Local IFB service center who handles Ahmedabad (atleast my area)
Bhoomi Enterprise, Ahmedabad.
Contact Person: Monica
Contact Numbers:[protected] / [protected]
(c) Area head / Responsible persons for such incedences:
- Anurag Dhairya: [protected]
- Shyam Prasad: [protected]

* I am sharing the above numbers in public because IFB customer-care itself given me the above infomation to ask about the status directly. Anurag Dhairya, he always given me false promises that the part will be replaced next day-in 2 days bla bla bla, and now he is not even picking up the call. Mr. Shyam Prasad, his number is ringing always so I guess he is travelling to the moon.

I've paid them full in cheque but I wish I could pay them in installments so that I can kick their *** now and stop the remaining payments until they replace the part.

I could happily share my IFB customer ID as well as my personal information here but now I want these guys (if they are reading this) to find me and serve me what I've paid for.

Dear Sir/Madam,
My IFB washing machine drier is not working for the last four weeks now. I booked a complaint with IFB customer care immediately (a month ago) and they sent a service technician from RP Services, Sanjaynagar, Bangalore. The technician charged me Rs. 575 for cleaning the fluff filter and went away. He also sold some Desalinating powder packets and I also gave him a cheque for Rs. 2908 for Annual Maintenance Contract (AMC). However the drier failed to work the next day. I followed up with the 'Not satisfied SMS' to the IFB customer care. But that complaint was closed. I booked another complaint and that was attended to by the same technician who now said there was a problem with the motor. The AMC cheque is dated 13/11/2016 and it is yet to be submitted to IFB. All my calls to the service technician, service centre have been proved futile. I am very unhappy with their service. This had happened once in the past and I had discontinued the AMC for the same reason. The service centre might as well be closed if it does not provide any service. Please consider this as a serious issue and direct the complaint to send another reliable service centre in Bangalore. The RP Services centre is as good as not being there. The number of the service head of RP Services Prabhu - [protected] is not reachable or is not attended to.
Thanking you,
-Vani

I have more time complaint register for company IVR System

My 1st complaint resolve - 12Days

My 2nd complaint resolve - 18Days

I Have registered complain Date 23Nov2016
But problem not so taught

I'm calling for technician but they are no proper answer

Please request to you solve my problem of washing machine

My complaint No. is [protected]

Guys

Recently called the IFB customer care to register a complaint to service my air conditioner. That appliance of 2 TON IFB A/C, i bought 2 and half years ago and understood compressor is under warranty. I received an SMS and It was assigned to M/s Star air conditioner, OMR Road, Chennai WITH complaint no: [protected]. Service technician came and found RELAY is faulty. He almost tried his level best to enroll me for AMC. Alas, he could able to. I found the AMC price is too much heavy for me.So i told him to replace the RELAY (SPARE PART). He replaced NEW RELAY (Spare Part) with a whopping price of Rs.2075/- and service charge, i left it go because my AC has to work. And he was supposed to return me the RELAY(Spare Part) because that is my property and not IFB. Pls note this is not AMC.

But the service technician refused and though i explained that spare part belong to me and not IFB . But he walked away quickly with my RELAY (SPARE PART). I called the customer care and register a compliant after explaining them the whole story, though they dont understand the spare part name and servicing terms. Then i presurrised them to provide me the manager number and they provided me Mr.Imayavaramban @ [protected]. I spoke to him and explained the endless story and told them to return them back my spare part. He Immediately took a conference call with the M/s Star Air condition and the concerned STAR AIR condition immediately agreed to return back the spARE part within a day. But i didnt hear back from him, then i called again Mr.Imayavaramban to give STAR AIR CONDITION a reminder. Looks like all my pain went in vein and really no response from any of IFB team or STAR AIR CONDITION. In between i received a SMS from IFB for asking a feedback for the service. I replied not done and the very next day one girl called me up to hear all my story and still waiting for the spare part to return. If dont respond back i may have to register a police compliant against STAR AIR CONDITION AND IFB. Also i will send them a legal notice further.

Attaching the picture of the spare part.

Sir,
I have given complaint yesterday 27.11.2016 over phone to your customer care centre regarding my washing machine is not working. My machine is under amc upto january 2018. The customer care person told software problem and told me to contact after that. Then i have contacted the have recorded my complaint. No person/service engineer contacted me from my local area pondicherry. Hence today 28.11.2016 i have contacted the customer care personnel they have noted but they asked model no. I told them it is executive but the connection cut-off. Please think a customer contacting number of times to customer care centre is feasible though the customer having work. I have contacted 3 times-but airtel money lost each time rs.8 but not yet complaint booked. Again i request you to book the complaint as follows:
P. Jayaram, 41 main road, pudupet, lawspet, pondicherry-605008 ph.[protected].
They told my file is not there. I have periodically contacted your company for repairs and also my machine is with amc upto january 2018. It is surprised to note my name is not in your software. I request you to kindly look into the matter and do the needful.

Hello,
This is pradeep singh and nob no [protected]. I had purchased a trolly from your website which when dilivered was defective.
it was dilivered to me on 9th of nov and complaint regarding it being defective was rasied the same day. After that several subsequent calls and complaints via mails were raised till date. however, it being more than 15 days since i ve raised my problem and still i haven't got any satisfactory response from your side.
As iam tired of going through this process all over again of complaining. kindly, do me a favour and refund my money and send someone to collect it.

We are using ifb machines for the past 20 years. The service used to be satisfactory earlier. But, for the past one year we are highly disappointed with your service - teams. Our ifb dish washer is under amc. The amc period is getting complicated shortly. We have paid around rs. 4000/- as amc charges. But, this machine could not be used more than 4-6 times for the past one year. We never get proper response from the service persons here. It appears, they close the complaint without attending to it. Present ticket no. Is given as [protected]. Registered mobile no. Is [protected] under the name of c a poornima. I request the authorities to look into this matter immediately. Being a working woman i am facing lots of difficulties with this faulty machine. Please do the needful before the expiry of amc

This complaint is about the IFB washing machine repair at my father in laws residence. It was not functioning for more than six months no body come and rectified it. After made lot of calls and have complained in IFB call center also nobody turned up and try to rectify it. On top of that There is a person came to the house and collect some amount around 5 thousand rupees even the machine is covered under warranty. Both of my in laws are aged people they don't have much knowledge about the complaint process. The actual problem is the door lock is not functioning properly. The service guy cam and removed the door 4 months back and did not turned up back. It was kept open currently.

The person attended name and contact number is in the image.

I am looking forward that the issue will be resolved at the earliest.

Even I am having the same in my home, I have no issues with the service.

My Father in law contact number is [protected]
My contact number is [protected]

-Anandakumar

I have booked one complaint as my machine was not working on December 19th 2016, one technician has visited on same day and machine start working and stopped again after 15min, I have called him again but he didn't tunred up, and he took 1200 rs from me and didn't submit bill copy, on 20th dec 2016, another technician has come and he just opened my machine, change door lock and took 1000 rs again, but again machine was stopped after 15 min, i have asked bill copy but bcoz of reopen the machine, i forget to remind, he just kept my machine opened condition with filled water inside, he told me he will visit again in next morning but he didn't even picked my phone. next day i have received a sms that complaint is closed and sms was for confirmation, I wrote back it is still open in "N" as asked. I got another call from there feedback center, i explain all situation but nobody contact me even than. today I have launch another complain in this incident regard to them.

Visited technician were

1- Devender - +91 [protected]

2 - Iqbal - +91 [protected]

I am being so frustrated about their services and behavior to ward their customer