IFB Industries Complaints & Reviews

We are using ifb machines for the past 20 years. The service used to be satisfactory earlier. But, for the past one year we are highly disappointed with your service - teams. Our ifb dish washer is under amc. The amc period is getting complicated shortly. We have paid around rs. 4000/- as amc charges. But, this machine could not be used more than 4-6 times for the past one year. We never get proper response from the service persons here. It appears, they close the complaint without attending to it. Present ticket no. Is given as [protected]. Registered mobile no. Is [protected] under the name of c a poornima. I request the authorities to look into this matter immediately. Being a working woman i am facing lots of difficulties with this faulty machine. Please do the needful before the expiry of amc

This complaint is about the IFB washing machine repair at my father in laws residence. It was not functioning for more than six months no body come and rectified it. After made lot of calls and have complained in IFB call center also nobody turned up and try to rectify it. On top of that There is a person came to the house and collect some amount around 5 thousand rupees even the machine is covered under warranty. Both of my in laws are aged people they don't have much knowledge about the complaint process. The actual problem is the door lock is not functioning properly. The service guy cam and removed the door 4 months back and did not turned up back. It was kept open currently.

The person attended name and contact number is in the image.

I am looking forward that the issue will be resolved at the earliest.

Even I am having the same in my home, I have no issues with the service.

My Father in law contact number is [protected]
My contact number is [protected]

-Anandakumar

I have booked one complaint as my machine was not working on December 19th 2016, one technician has visited on same day and machine start working and stopped again after 15min, I have called him again but he didn't tunred up, and he took 1200 rs from me and didn't submit bill copy, on 20th dec 2016, another technician has come and he just opened my machine, change door lock and took 1000 rs again, but again machine was stopped after 15 min, i have asked bill copy but bcoz of reopen the machine, i forget to remind, he just kept my machine opened condition with filled water inside, he told me he will visit again in next morning but he didn't even picked my phone. next day i have received a sms that complaint is closed and sms was for confirmation, I wrote back it is still open in "N" as asked. I got another call from there feedback center, i explain all situation but nobody contact me even than. today I have launch another complain in this incident regard to them.

Visited technician were

1- Devender - +91 [protected]

2 - Iqbal - +91 [protected]

I am being so frustrated about their services and behavior to ward their customer

I have taken IFB washing machine on December 2015. quality of product is good. Recently it got some issue with door lock and i raised complaint on 4th Nov 2016. After 2 days technician visited and has found the issue that 2 body parts of washing machine. He took those parts with him and said that within 3 days he will fix the new body parts since my washing machine is under warranty. Today is 22nd Nov 2016. No progress. Even if i call, he scolded and said as "Why you called me, i am not the responsible for your washing machine repair. If you have any problem, talk to customer care". Such a worst service. Also i got message 3 days back that my complaint is resolved. Till now there is no resolution happened. In fact technician not even visited again after that. how it got resolved i don't know. My dear IFB care, if you can manage your technicians, please continue in the market. Else request you wait for your business to get collapsed.

Ticket Number : [protected]

Hello IFB,

Front load 8kg washing machine, only two years old. This is my first and last product from IFB ... Already raised complaint on 18 the Nov because my machine tub filled water even in switch off mode so raised complaint and received ticket No. [protected]. On 22 Nov I got call from IFB service person ( [protected]) I said to come within one hours and I got permission from office and went to home but no one is came and not attending my calls? Are you playing with my time and so again u can call tmro so again I need to take off.. Waiting for your service? So totally waste machine and service...

Regards
Vivek.s

I have an AMC with IFB and I lodged a complaint ( No.[protected] on 20.11.16 at 10.30 a m and was assured of somebody calling me within 24 hours to attend to the same. Since then I have made 5/6 calls enquiring why nobody has called me. At 10.30 a m this morning I called again and was told the complaint had been closed!! But was yet again assured that somebody would attend to it ' shortly '. When I asked to speak to a Supervisor I was made to wait 12 minutes on my phone and then told somebody would call me back. But nothing thus far, despite my making another call at 1.10 p m. Why do you mislead your customers ? We pay you in advance for the whole year and there is no courtesy on your part, despite this being an obligatory act under your AMC contract. I am disgusted to say the least.

I own a washing machine- Fully Automatic top load at Maharashtra.
I shifted to Gujarat and after installation of the machine a noise is there while operating. I called IFB customer care and registered a complaint with Ticket No. [protected] on 20.11.2016. They assured me that Technician will come with 24 hours. Its been 72 hrs and no one seems to be going to attend the problem.

It would have been better if i had bought washing machine from Samsung or LG. But now my mistake and have to suffer for this.

Dear sir / mam

Greetings of the day

This is GURBACHAN singh. I have front loaded washing machine which is not working from about 2 months. I had tried to get in touch with customer care but every one has different excuse. One of them said that no need to write down complaint no. You would have it by sms. One said your pin code is not showing. There are following information about me given below
Name- GURBACHAN singh
Vill jamdhar po Bankhandi Teh Dehra Distt Kangra himachal pradesh
Pin code-177114
Mobile no. - [protected]
I requested to you kindly get it rectify on priority base

Thanks& Regards
Gurnam singh

Hi team,

Had a bitter/ worst/ dissapointed / dissatisifed service with ifb service banglaore centre. On 17/09/2016 had machine issue
Vide - [protected] post complaint we were told issue with the mother board and that needs to be replaced under warranty. Post that with in a week the
Reported issue has been fixed and was working all the way 40 days, again, machine was running all of the sudden it was struck and got the error message
A "dp error" i lodged a complaing vide - [protected] on 18th nov post that ifb engineer came, checked and said there is a drain vose (Motor pump) which
Runs in the bottom that needs to be replaced because of hard water usage. And he said this will not be covered under warranty. When i purchased the machine
In vellore i was told very clearly only physical damages will not be covered rest all the other machinary issues will be covered under warrnaty now that the
Banglore engineer said i ll have to pay 3200 for that post that i ll have to do every two months servicing as well.

I approched vellore service centre people @[protected] and checked for the same issue, i was told that for the reported issue this will be covered under
Warrnaty and i dont need to pay anything if the machine is under warrant, do not understand why i am getting contraditing statement from the company
Like ifb. Having trust worthiness we have invested this much of money in the machine when the issue occured now they are saying that i ll have to pay for
The vose (Motor pump) which is under warranty which making to me think so many angles.

I have been talking to customer care toll free number since friday govind, ram & today i spoke to vengatesan with no use all says will get this escallated to the higher level
And get this checked and fixed and i see it is not moving any where from the day i have made a complaint.

Would seek a good response from the so called big company ifb, i still have trust on your company that things will be addressed with atmost care.

You may also reach out to me @ [protected] / [protected] for any further queries if you have.

Regards,
Rajendra prasad s

I called IFB customer care on Oct 29, 2016 to complain about my fully automatic washing machine. My complain number is 18660403. Someone called me on Nov 2, 2016 and said other engineer will call and visit, but till date no one called or visited my place to repair the machine. I also have an AMC with IFB. Since then I have called customer service several times, and have been assured of quick resolution but all are false promises. 2 times I have been given number of higher authority and managers but those numbers are out of service.
This is pathetic service from a reputed company.

My washing machine is senator 6kg
it is more than 6 years old.
i am having problems since a long time.
recently i have had the following parts replaced as the technician advised. the problems were excessive sound, shaking and tripping of the electrical circuits in the house.
filter replaced on 2/7/2016
eco crystal replaced on 12/8/16
today i was told the ecocrystal was to be replaced. and paid for it again.
each time i have paid 2500/
when asked why, i was told this was another part of the ecocrystal.
i have no clue of the parts of the machine.
now i was told the first part of the ecocrystal has a warrranty of 6 mths and the second one is one year warranty.
somehow i am not at all happy with this explanation.

pl clarify if such parts exist.
are we required to stand around while the work is done on the machine in order to check authenticity of parts being replaced etc?
very disturned

Highly irresponsible and unprofessional service despite repeated follow ups no action is taken to resolve the complaint. Only stereo typed replies are given that complaint is escalated but actually on ground level no action is taken by ifb service team.

My washing machine is not working since almost 20 days.

Totally frustrated and painful experience with customer care and your service departments and i will never make the mistake of purchasing any ifb product in my life and publicise thru social media and other options about this atrocious after sales service by ifb.

Mehar rehil

My Washing Machine Top-Load Fully Automatic (Model No-- IFB AW7201RB 7.2 kg ) is tearing & tarnishing clothes, making small-small holes in almost all types of clothes.

In this regard, I have raised complaint on IFB Customer care several times from last 4, 5 months but no one from service center is turning up to attend this complaint.

My last Complaint Number is 16861886 which was registered on 28th Oct 2016.

Hi,
My IFB Washing machine had some complaint that its drum stop working. I registered a complaint in their service centre (Kozhikode). Their people initially told us we could extend the warranty by paying 3000 Rs and you could get new drum, also if paying 5000 they will change the old drum to brand new one..and decided to get new drum, they arrived at the my house after many days (Months).. and what they did was they bought an old drum to fit in my washing machine. When we saw the drum, its was untidy and can easily understood that it is an old one..When we enquired about the condition, initially they ignored us saying its brand new after long talk and raising voices, they finally revealed that it is an old drum and what surprised me was there reply. What they told us was "This all things always happens in everywhere and they cant do anything". This really is a matter of cheating customers. Is IFB cheating customers?
I need to get a new drum as promised and i don't need an old drum by paying for a new one..

if IFB notices my message and for more details mail me at [protected]@gamil.com

Complaint was registered in Kozhikode IFB Service Centre.
Incident Happened at Kunnamangalam on 17 Thursday 2016.

I have created ticket number [protected], the ticket got resolved even when i said that the problem is not fixed. Few items were replaced but still problem was not solved.
I created another ticket [protected] which has not been resolved in last 2 days. Everyone i am calling is saying it will get resolved tomorrow.
When will tomorrow come? Your services have gone worse in last few years. I am not going to recommend it to anyone to go for ifb machines or appliances.

When i asked for the motor belt spare at trivandrum ifb service center in jagathy they are insisting that we should register a complaint and technician will replace the belt after inspection. Technician charge is rs.585/- and price of motor belt will be rs.500/-. I will end up paying rs. 1085 for getting the issue fixed when i myself can fix this same using spare. Surprising to see how a big company like ifb's authorized service center is refusing to sell spares to it's customers when the issue can be fixed by ourself.

Dear Team IFB customer Service,

I bought IFB Eva Aqua SX machine last year in October .
We found that machine is not working properly as instead of cleaning clothes it's gives yellow color to white clothes even the clothes doesn't look like washed clothes .
We tried all the settings using manual but unable to get this problem resolved .

If we wash cloths using machine we end up getting our cot hrs destroyed and left yellow dirty layer on clothes.

Kindly help to solve this problem .

Enclosing the invoice of the machine .

Kindly revert soon.

Regards
Radhey
[protected]

Sir im from Nowshera city. i brought this washing machine for 1 year. Due to insufficient of water we can't install our washine maching and that is a day when i personally install this but there is a problem occur i.e it does nt work properly.
Sir It wash and then rinse but it does nt spin our clothes and it shows E2... ..My address... H.no 40. Village dandesar teh nowshera distt rajouri state j&k 185152.

I have registered a complaint regarding the non working of my washing machine as referenced above but the company still not attended the complaint. The washing machine is within its warranty period and the company is liable to give proper service. I am complaining since their service is very poor. I have contacted over phone so many times but the usual reply is that within 24 hours it will be attending but no response. Hence the complaint

Company is not repairing my washing machine. They have promised me to take amc and then they will repair the same. After paying them the money, they are now not repairing it and making excuses. I have written so many times to [protected]@ifbglobal.com,
[protected]@ifbglobal.com & [protected]@ifbglobal.com. But no body turns up even a single time.
Ref ticket # [protected] & [protected]

Worst service and unethical business methods.
They have told me multiple times since last 1 month that the issue is escalated and we will attend your shortly... But nobody turns up. Shameless people.