IFB Industries Complaints & Reviews

I called IFB customer care on Oct 29, 2016 to complain about my fully automatic washing machine. My complain number is 18660403. Someone called me on Nov 2, 2016 and said other engineer will call and visit, but till date no one called or visited my place to repair the machine. I also have an AMC with IFB. Since then I have called customer service several times, and have been assured of quick resolution but all are false promises. 2 times I have been given number of higher authority and managers but those numbers are out of service.
This is pathetic service from a reputed company.

My washing machine is senator 6kg
it is more than 6 years old.
i am having problems since a long time.
recently i have had the following parts replaced as the technician advised. the problems were excessive sound, shaking and tripping of the electrical circuits in the house.
filter replaced on 2/7/2016
eco crystal replaced on 12/8/16
today i was told the ecocrystal was to be replaced. and paid for it again.
each time i have paid 2500/
when asked why, i was told this was another part of the ecocrystal.
i have no clue of the parts of the machine.
now i was told the first part of the ecocrystal has a warrranty of 6 mths and the second one is one year warranty.
somehow i am not at all happy with this explanation.

pl clarify if such parts exist.
are we required to stand around while the work is done on the machine in order to check authenticity of parts being replaced etc?
very disturned

Highly irresponsible and unprofessional service despite repeated follow ups no action is taken to resolve the complaint. Only stereo typed replies are given that complaint is escalated but actually on ground level no action is taken by ifb service team.

My washing machine is not working since almost 20 days.

Totally frustrated and painful experience with customer care and your service departments and i will never make the mistake of purchasing any ifb product in my life and publicise thru social media and other options about this atrocious after sales service by ifb.

Mehar rehil

My Washing Machine Top-Load Fully Automatic (Model No-- IFB AW7201RB 7.2 kg ) is tearing & tarnishing clothes, making small-small holes in almost all types of clothes.

In this regard, I have raised complaint on IFB Customer care several times from last 4, 5 months but no one from service center is turning up to attend this complaint.

My last Complaint Number is 16861886 which was registered on 28th Oct 2016.

Hi,
My IFB Washing machine had some complaint that its drum stop working. I registered a complaint in their service centre (Kozhikode). Their people initially told us we could extend the warranty by paying 3000 Rs and you could get new drum, also if paying 5000 they will change the old drum to brand new one..and decided to get new drum, they arrived at the my house after many days (Months).. and what they did was they bought an old drum to fit in my washing machine. When we saw the drum, its was untidy and can easily understood that it is an old one..When we enquired about the condition, initially they ignored us saying its brand new after long talk and raising voices, they finally revealed that it is an old drum and what surprised me was there reply. What they told us was "This all things always happens in everywhere and they cant do anything". This really is a matter of cheating customers. Is IFB cheating customers?
I need to get a new drum as promised and i don't need an old drum by paying for a new one..

if IFB notices my message and for more details mail me at [protected]@gamil.com

Complaint was registered in Kozhikode IFB Service Centre.
Incident Happened at Kunnamangalam on 17 Thursday 2016.

I have created ticket number [protected], the ticket got resolved even when i said that the problem is not fixed. Few items were replaced but still problem was not solved.
I created another ticket [protected] which has not been resolved in last 2 days. Everyone i am calling is saying it will get resolved tomorrow.
When will tomorrow come? Your services have gone worse in last few years. I am not going to recommend it to anyone to go for ifb machines or appliances.

When i asked for the motor belt spare at trivandrum ifb service center in jagathy they are insisting that we should register a complaint and technician will replace the belt after inspection. Technician charge is rs.585/- and price of motor belt will be rs.500/-. I will end up paying rs. 1085 for getting the issue fixed when i myself can fix this same using spare. Surprising to see how a big company like ifb's authorized service center is refusing to sell spares to it's customers when the issue can be fixed by ourself.

Dear Team IFB customer Service,

I bought IFB Eva Aqua SX machine last year in October .
We found that machine is not working properly as instead of cleaning clothes it's gives yellow color to white clothes even the clothes doesn't look like washed clothes .
We tried all the settings using manual but unable to get this problem resolved .

If we wash cloths using machine we end up getting our cot hrs destroyed and left yellow dirty layer on clothes.

Kindly help to solve this problem .

Enclosing the invoice of the machine .

Kindly revert soon.

Regards
Radhey
[protected]

Sir im from Nowshera city. i brought this washing machine for 1 year. Due to insufficient of water we can't install our washine maching and that is a day when i personally install this but there is a problem occur i.e it does nt work properly.
Sir It wash and then rinse but it does nt spin our clothes and it shows E2... ..My address... H.no 40. Village dandesar teh nowshera distt rajouri state j&k 185152.

I have registered a complaint regarding the non working of my washing machine as referenced above but the company still not attended the complaint. The washing machine is within its warranty period and the company is liable to give proper service. I am complaining since their service is very poor. I have contacted over phone so many times but the usual reply is that within 24 hours it will be attending but no response. Hence the complaint

Company is not repairing my washing machine. They have promised me to take amc and then they will repair the same. After paying them the money, they are now not repairing it and making excuses. I have written so many times to [protected]@ifbglobal.com,
[protected]@ifbglobal.com & [protected]@ifbglobal.com. But no body turns up even a single time.
Ref ticket # [protected] & [protected]

Worst service and unethical business methods.
They have told me multiple times since last 1 month that the issue is escalated and we will attend your shortly... But nobody turns up. Shameless people.

My washing machine model is IFB digital SX 6kg. It is a front load machine and the door is broken. So I raised a complaint on 22nd October 2016 and the complaint# is [protected]. The technician came on 26th October 2016 and told that he will order the door immediately and promised that the issue will be resolved by 29th October, but after that no response from him. So I called the customer care and then they told that they will check with the service center. I didn't get any response after that and kept calling the customer care multiple times and got the same reply, being frustrated with the same reply I asked the customer care representative to connect the call to the next level for escalation on[protected], then they connected the call to the supervisor by name called Suman Singh, she promised me that it will be resolved by[protected]. I waited till[protected] and then as usual response, so called the customer care again and Spoke to another Supervisor by name Sathish, he then again promised that the spare part is already in transit and the issue will be resolved 100% by[protected]. I waited till[protected], no response so again spoke to Sathish, this time he told that he escalated the issue to the service center Branch Manager Rahul and Rahul promised that the spare part is already shipped and the issue will be resolved by[protected] or max by 14-Nov-2016. I waited till yesterday as usual no response from them, so called Sathish again, this time one more supervisor by name Vinodh assured me that the the issue will be fixed today by 10.30 AM on 15-Nov-2016, however no response till now.
When I checked in this forum looks like lot of people are already facing the problem and without knowing this, I have been patiently with the poor customer service team. I think these people are very poor at customer service and never bothered to improve it. When I bought my machine, LG washing machine was available at that time, but I went for IFB just because of the brand name for which I am paying a lot now. I think if they are not able to provide customer service, they should be banned from doing business.

Regards,
Venkatesan

This is with refernce to the complaint id: [protected] generated by ifb for front load washing machine. It has been a very bad experience with the washing machine since it was bought. We do not experience a singe week with out repair of machine. Every time the technician comes and repairs something and the problem again starts after few days. The experience as a consumer is very bad from ifb so far. The brand image may be spoiled if the company unattend the complaint from customer.

I have one ifb microwave 30src2 (Under warranty) and ifb front loading fully automatic washing machine.

Both these equipment are under breakdown for last 2.5 months and despite our regular followup with local dealer m/s ramdayal dindayal rateria raigarh cg, your local service enginner and your tele customer services no action has been taken. Every time when we call the reply is by next 4-5 hours the enginner shall visit but so far no one has turned up.

All our efforts are in vain and the costly equipment are lying with no use. I am compelled to think that ifb is not interested in solving customers problems and with very heavy pain in my heart i am mailing this.

Vivek ranjan pandey
C 211, green view colony,
Khairpur road, raigarh 496001

My washing machine's drain pump is faulty and i had complained on October 18, 2016. Complaint no. Is 18592936. I was told that the part will be replaced in 2-3 days and till now no one has replaced it. At least 10 calls i made to service centre for the same and their smart and set reply Everytime is "Sir by the end of today a technician will visit you with part and i am also escalating to higher authorities". What a joke.
No one is keeping track of those escalations, no one is doing follow ups. It seems either they are willingly doing this drama because company is interested to see new items instead of providing service and spares to old customers even though they commit to provide parts upto 10 years. My machine is new and under warranty and still i am getting so much trouble, can't think about people with AMC of old machines. Infact many people told me not to go for IFB as they have started to expose on after sales front now.
Excellent way to handle - service centre keeps asking for 2 more days from a month and customer care is busy writing spam emails. My money has already been wasted but i will at least make sure to convince as many people as i can NOT to buy IFB.
Hemant
[protected]

Respected Sir, my ticket no is 18713154 and 18734127.Inspite of my filing a complaint with your customer care team twice, i habe not received a single call and visit by your executive for the installation and demo of the microwave i purchased from Flipkart.Incase nobody is interested in doing the same, please do update me for i will request a Return of my product as soon as possible. Thanking you- Regards !

This is in regards with the IFB washing machine which I had got repaired through one of the authorised service center in Bangalore ACS Machinary Service on 4th September, 2016.The technician who had visited had asked for the shocker & sensor replacement with 3 months warranty.He had replaced the same & charged me with an error in the bill which I saw after making the payment.The bill total is 3850 instead of 4400 which he had mentioned & the techician also took Rs 400 for his visit. Which he claimed will be adjusted in my bill.So there is a pending amount due from the vendor side of Rs950.Its almost 2 months am chasing the vendor but there is no response from them.Highly irritated & dissatisfied.I am repeatedly calling the phone number mentioned in the bill but no response.I think its a fraud company.
I have registered another complaint on 6th november 2016 as my washing machine is not working & water coming out.The techician came & he told a senior techician will visit as he cannot solve the problem.Till now there is no response from IFB.I had called the toll free customer service number & repeatedly they assure me that a technician will visit but all is just in words..No actions taken.I am tired of calling them .The authorised dealer is Deepa Electromics.The number given to me by IFB call center is switched off.Feeling helpless.Pathethic service.Really dont understand what to do.Hope this step will help me in getting my issue resolved.

Sir, we bought your product IFB microwave oven on 4th Nov at Saravana stores, chrome pet and till now your executives have not turned for installation andto give the details of the product. We expect your executives to reach our place only on Saturday and Sunday.I really regret for buying your product. Regards, Mr.Premkumar, no.34, pink house villas, puduchery village, somangalam post, Chennai 600 069.mob. no.[protected].

Sir/madam

I have purchased aqua elena 6x front load washing machine on 05.11.2016 and with request to delivery on 09.11.2016. the machine got delivered but the installation and demo / service people had not visited to install till 11.11.2016 evening 5 o clock. They called me and coming for installation by 1 o clock on 10.11.2016. I have requested over phone and visiting to ifb store regarding installatiom but no response received yet.
Kindly advise me to proceed further against ifb service.

Regards,
Ravi

From october 21st i am calling the service centre nearly 13 times. They are registering the complaint and not rectifying more over my ticket no are the same for my previous 10 calls. Later on oct 27 th it has changed. Service person came after 10 calls, i. E is on 4th november, nearly after 13 days. He dint rectified the problem, he told he needs a part and he told he will come the next day with that part. We waited for 4days. Again we booked complaint on 10th with ticket no [protected]. My customer id 2425646. I am under amc. The machine worsened after service persons manipulation, previously the problem is with programming, now it is not functioning. He billed me rs 1800 / for changing water filter. He asked me to buy liquid, i said i will buy it later as there is no functioning machine and he went away. Waiting for the service since i month.