IFB Industries Complaints & Reviews

I bought IFB 23 L Convection Microwave Oven from Flipkart. The product was delivered by Flipkart on October 24, 2016. I got a message from IFB on October 25 with ticket #18688165 stating I will be visited by an IFB executive shortly for demo and installation. As per a message from Flipkart, the installation was suppose to be done within 2-5 days. Its been over 15 days and I am still waiting for IFB to contact me for demo and installation. I have called IFB several times regarding this. Though they assure that the demo and installation will be done within 1 business day but all false promises. I have complained Flipkart about it. Even they are following up with IFB everyday but still no solution.

I bought washing machine on 31st Oct'16 and I believe IFB promises to do installation and demo within 1 working day. Now today is 9th Nov'16 and still I am chasing those guys for demo. Every time I call them I get the same answer " Our technician will surely come on next day for demo". Even senior customer care members also make fake promises. Pathetic service.

We bought the appliance on 5/11/2016. After repeated attempts to contact the customer care agents, our call was not even picked up. It was always kept on hold or disconnected. And the only time that the cal was answered it was dropped again without giving us any future reference or any installation engineer. This is a really pathetic situation. Doesn't speak well at all about your services. We'll definately make sure that we don't buy any IFB appliance in the future and would definitely dissuade any others from doing the same mistake

Our washing machine get stuck few days back, it was not doing rinse and spin but wash was ok, so i complaint on ifb service center on [protected], than he send his guy Sushil ([protected]) and he said that motor is not working so we need to change the motor and he did that and now rinse and spin is working but machine get automatically switch off and the tube also not set properly it is making so much noise and vibrating too much. one same day again i call Sushil, he comes and saying that the PVC is not working and ur tube spring is also old thats why these things are happening and saying now you need to change all these things and start arguing with me, but nothing like that earlier it was fine, for sushil complaint i called to service center on [protected] and he also start shouting on me and saying that we cant do anything u can loged a FIR i[censored] want.what nonsense is this if company people are behaving like this than what we can say about local machanics. My Name is Anita Sharma from Mohali. Contact No. is [protected]. Hope u will get back to me.

8Oct16 : Registered complaint#[protected] & the service person took away the drum for replacement.
15Oct16: Found from customer care that issue was cancelled without any explanation on why.
15Oct16: New complaint registered(#[protected]) & drum replaced.
1Nov16: Same issue. Complaint #[protected] - service person took board to replace & said drum also needs replacement.
7Nov16: Found from customer care that customer contact numbers deleted & issue is closed.

1. How & why was customer contact number that was in the database until 1stNov, deleted?
2. Why was the board removed, when the problem was with drum? The complaint carries information only about drum and not board. Clearly a cheap manipulation by the service team.
3. How do the issues get cancelled or closed without customer's consent? Please learn from whirlpool on servicing to customer's satisfaction. I'd been using whirlpool for 10years & in all those years it was in unusable state for only 5 days IN ALL. Later when I changed over to IFB, it takes minimum 7days to resolve an issue each time. And I'm having to play the role of a service manager to track the issue/service person/spare parts availability & allotment to get it fixed.

Need immediate action & explanation.

When I try to escalate the issue through customer care, I only get phone numbers to contact further & not a solution to my problem. the numbers I got now are:[protected] & [protected] - neither of them being attended.

IFB, if you can't service, please help me with resale with best quote. I'm already regretting having chosen IFB.

I not happy with ifb top load washing machine aw60 -8061, i lost the thrust on ifb brand since i had faced many issues with this machine. There is not proper service at hosur and however i did service with local sere vice provider i changed the clutch unit with spending 6000 rs, also continuously i am getting e1 error code form last 3 months and its a three year old machine.

I own a Elena SX 6kg front loading washing machine. The warranty of the same in coming to an end in this month, i.e. November 2016.
When I checked the price of AMC on the website 2-3 days back, it showed me Rs.4218/- (with Rubber & Plastic parts) for 2 years. The same when i asked on the Customer Care of IFB, the executive told me Rd.5500/- + something. And when i asked the executive about the difference between his quote & the website... he mentioned to me that the website was incorrect & not updated.
Then today their local service centre person called me for appointment & when i asked him about the price of the same AMC, he quoted Rs.6300/- + something. When I asked him about the difference, he said that the website & the Customer Care were incorrect.
Now i just dont understand whom to trust what exactly is happening at IFB, because all three of their representative entities are quoting something else... Who is cheating here? Whom should I go to for AMC then?

Our front loading washing machine is Senator 6kg ( Serial no 1835 ) . It is under AMC valid from 20 may 2016 to 19 may 2017.

Our machine stopped working and we made a complaint on 18 oct 2016. Our IFB complaint no is [protected].

Technicians said that our drum and timer needs to be replaced and they will get it done for us in a week maximum. But till date ( 5 nov 2016 ) nothing has been done. Inspite of repeated calling they just keep saying that they will do it 2 days .. And now after 3 weeks, they say that the drum is not available Each one in the company give us a different status. All they do is transfer calls from one person to the other. This is the worst service we have ever faced.
I request you to kindly look into this matter and do the needful.

My machine is under AMC. I've booked a complaint to fix water leak in the washing machine.

The service person checked and tried to open the coin plate. He was not able to open the plate and told us the previous service person fixed wrongly. So it should be replaced and chargeable.

I called IFB call center and the response was not clear and the call center executive gave me a number to contact further and the number is not in use.

This is how IFB is working. I hope IFB Understand the power of customer voice.

All the best.

Joseph

I bought a IFB microwave oven 2 years back, recently i have an issue that, the touch panel buttons are not working properly, i contacted customer care and they sent a technician after a week, told display unit needs to be replaced, amd the cost would be Rs 1200. The service guy came and charged me 1500 still iy is not working needs to be replaced something called PCB amd he wants me.to pay another Rs 2500+ the total microwave cost is Rs 6500 approx, worst part they say 3 years warranty and this is not covered, i want my microwave to be repaired at free of cost.
Regards
Vidya sagar
[protected]
[protected]@gmail.com

I have senoritadx 5.5, having amc rt no 354/tmr systems, kollam. complaint booked on 2016oct9, 17, 21, 22. technicians came several times and took panel, motor etc, which i think are not defective. many many times i have phoned tmr. the phone attending staff says that the technician would come this day or coming day etc. what shall i do next other than going to consumer court. amc validity should be extended.
N. s. brahmanandan nair,
Harishree,
No 186, alattukavu nagar,
Kavanadu. p. o,
Kollam.3. ph[protected], mob [protected] e-mail: [protected]@yahoo.co.in

I had registered a complaint on regarding a problem on my refrigerator. One of your person named Jubeer ([protected]) had come and rectify the complaint, but the fridge stop functioning after two days.They give me the receipt with with a contact number :[protected]/[protected]. I had tried many times on your number, but no one is attending the phone.The receipt regards 6 months warranty on my fridge, but no one is attending my phone. Really pity of you on IFB for giving me such a bad service.You people have charged 3500+ 350(service charge) and not even come here. If you try to resolve my complaint within 24 hours, I will register a complaint against you on National Consumer Helpline.

My name is Saji and my contact number is [protected] / [protected]. I am living in Seewoods, Navi mumbai.

I am facing E1 Error in my washing machine. Telephonic complaint was registered on Tuesday 1st November and Ticket number 18675635 was assigned to my complaint (through sms) with assurance that it will be attended within 24 hours. But despite of 4 days and regular follow up the complaint is not attended and i didnt recieve any call from service engineer. I have called to customer care and they provided number of service team which either were not working or non-responsive. I again called customer care to register a separate complaint for inaction and delay in attending my previous complaint but it was not honored and staight forward refused.

Hello,

I have purchases IFB wasing machine before 2 years approx . but after purchasing, no one visited for servicing .

So requesting you to arrange Service visit for IFB washing machine.

Customer ID[protected]
Conatct number - [protected] / [protected]
Address - Patel GaurangKumar Manubhai
Bokhalovando, Khadiya chok,
Chanasma -384220, Dist -Patan, State -Gujarat

Sir, I purchased IFB fully fully automatic washing machine Elena 97007 on 03.11.2006 fron an authorised dealer H.L. Uberoi& Co., Kolhapur.I also purchased the spares from Shree Services 1770, E.S. No. 1, Shantanand Enclave, Rajarampuri 3rd lane Kolhapur, an authorised IFB Customer Care Centre. As the macine grew old & started giving problem, I replaced bearings 02.02.14 from Shree Services, Kolhapur. Later on entered into yearly contract with Shree Services, Kolhapur on 14.04.15 & 15.02.16. His receipt cum invoices invariably quoted ' Authorised IFB Customer care centre'. During last month when machine became noisy I tried to contact Mr. Nilesh Shah of Shree Services but his no was not working. I contacted IFB customer care. There I was told that similar complaints are received from many customers & they are no more redering services through Nilesh Shah from last four years. After that miraculously Nilesh Shah contacted me. But he didn't turned up, gave false promises & eventually became unavailable on his cell phone. Then I spoke with Krishna Patil, Area Incharge. He without properly listening to me said we cannot help you in this matter as Nilesh Shah & his firm is not working for him. I asked him to intervene & lodge complaint against Nilesh Shah, as he is illegaly using the name of IFB Industries & cheating your valuablecustomers and I will stand by him on this issue. I also asked him to assess condition of my machine & whether spurious parts are used. But he refused to take the responsibility. I asked him how he can keep mum when somebody is tarnishing the image of your company? I contactesd him 4 to 5 times but hardly got any response. I also told him that I want to exchange the machine & asked his help in that context.Eventually I lodged complaint with you under ticket No [protected] on 32.10.16 & awaiting response from you. I think there is nexus between your representatives in Kolhapur & Nilesh Shah as they are least concerned abour the welfare of customers. I request you to look into this matter seriously. What I want is bringing back my machine in healthy working condition. But it seems you have abandoned me. I also think that its your morale responsibility to control people who are on rampant damaging your image and shooing away your customers. I can provide you photos of AMC, Invoice etc

He was here just to give his speech about microwave and not to listen our concerned query. He was explaining how to convert 200 to 300 gram of curd from milk so obviously i asked of what quantity of milk aprox require & what size of bowl can we use so he denied to reply this question instead he started advising me to buy weighing instrument and started arguing in very worst manner. Im very disappointed with this uneducated guy. Plz contact [protected] for further story.

My registered ifb mobile no. is [protected] in hyderabad.
I have requeste for servicing of my washing machine which is under amc. the machines amc is renewed recently after repeated pleas and assurances that service will be prompt. my machine broke down 10 days back and ihave lodged complaint twice. i onny get mobile calls from irresponsible ifb service persons but no one turns out for repair. let the company know that if they can not execute service. they should not enter amc. either they take up the service immidiately in order to see their company survive.
Total dissopintment.

I have purchased a dish washer neptune vx on 14.10.2016 vide invoice no. [protected]. however at the time of delivery i have been provided duplicate invoice and not the original.
Despite of several requests made to one mr. manoj at jaipur who looks after sales and dispatch, i have not been provided the original invoice. please arrange to provide the same at my address:-
Pramod shrivastava
Flat no. 19, iocl colony
Adarsh nagar jaipur-rajasthan

Hi,
I had the worst service experience in my life today.
I had bought am IFB Washing Machine (RCG) last week. The installation was booked directly by the dealer (Vasanth & Co., Chennai) and received a call from the IFB service centre yesterday (01/11/2016). The service executive promised to come between 12noon and 1pm. Basis this commitment, I took one hour off from office and came back home. Even after following up with them multiple times, no one turned up till 2pm. Every time I call them up to follow up, assurance of 10 min was given. Thus no installation happened yesterday. The Service centre gave a call today (02/11/2016) and assured to turn up between 1pm to 2 pm. The executive turned up.
Here is where the worst experience a customer can ever have starts.
The Service engineer (Mr. Senthil, Start Air Condition, Karapakkam, Chennai) was not at all approachable. He was full of attitude and arrogance (It was as if I was speaking to a stubborn government officer). For a moment, I was confused on whom the customer was and who the service engineer was. This engineer never bothered to explain the working of the machine rather was more interested in pushing me to buy the water filter device. Finally I had to ask about each and every button on what the function was as he never bothered to explain me anything about the device. How can I be assured a good service for my product, if it’s going to be such executives servicing my device?
To complain against this, I called up the customer care. The executive, after a lot of explaining, raised a ticket ([protected]). She told she would check with her manager and asked me to hold on. I waited for 10 minutes and was forced to disconnect the call as there was not hopes of she returning to call.
If this is the case, where will I get justice? IFB is interested only to sell their product and not worry post that. How long can a company retain its market share without loyal customers? There is a lot of competition on the market, my friend. There is consumer court in this country, beware!
Many of my friends had warned me of the poor nature of IFB service. I did not care those as I believed in the brand value and promise. But now I am burned my fingers.
Please take this feedback seriously as in today’s world where we have a strong social media, any brand could be destroyed easily. Having experienced this level of disgraceful behaviour, I would never recommend IFB to any of my friends and colleagues.
‘Set yourself free’ tag line is very apt and apply only for the Service technicians and customer care executives.
Most unhappy and frustrated customer
Joseph Varghese

Ticket no.18652029. Complaint dated 28.10.2016. Incidence 147728. S.C.sharma 21/38 Kaveri path Mansarovar Jaipur.Firstly it is a big task to make a contactnoth you on Yr Toll free nos.If contacted then it is clearly evident that it meets this fate as l am compelled to make a complaint. My W/ M fully auto/m 5.5 kg .problem - pr5 shown on panel.
My e mail I'd [protected]@gmail.com