IFB Industries Complaints & Reviews

My washing machine model is IFB digital SX 6kg. It is a front load machine and the door is broken. So I raised a complaint on 22nd October 2016 and the complaint# is [protected]. The technician came on 26th October 2016 and told that he will order the door immediately and promised that the issue will be resolved by 29th October, but after that no response from him. So I called the customer care and then they told that they will check with the service center. I didn't get any response after that and kept calling the customer care multiple times and got the same reply, being frustrated with the same reply I asked the customer care representative to connect the call to the next level for escalation on[protected], then they connected the call to the supervisor by name called Suman Singh, she promised me that it will be resolved by[protected]. I waited till[protected] and then as usual response, so called the customer care again and Spoke to another Supervisor by name Sathish, he then again promised that the spare part is already in transit and the issue will be resolved 100% by[protected]. I waited till[protected], no response so again spoke to Sathish, this time he told that he escalated the issue to the service center Branch Manager Rahul and Rahul promised that the spare part is already shipped and the issue will be resolved by[protected] or max by 14-Nov-2016. I waited till yesterday as usual no response from them, so called Sathish again, this time one more supervisor by name Vinodh assured me that the the issue will be fixed today by 10.30 AM on 15-Nov-2016, however no response till now.
When I checked in this forum looks like lot of people are already facing the problem and without knowing this, I have been patiently with the poor customer service team. I think these people are very poor at customer service and never bothered to improve it. When I bought my machine, LG washing machine was available at that time, but I went for IFB just because of the brand name for which I am paying a lot now. I think if they are not able to provide customer service, they should be banned from doing business.

Regards,
Venkatesan

This is with refernce to the complaint id: [protected] generated by ifb for front load washing machine. It has been a very bad experience with the washing machine since it was bought. We do not experience a singe week with out repair of machine. Every time the technician comes and repairs something and the problem again starts after few days. The experience as a consumer is very bad from ifb so far. The brand image may be spoiled if the company unattend the complaint from customer.

I have one ifb microwave 30src2 (Under warranty) and ifb front loading fully automatic washing machine.

Both these equipment are under breakdown for last 2.5 months and despite our regular followup with local dealer m/s ramdayal dindayal rateria raigarh cg, your local service enginner and your tele customer services no action has been taken. Every time when we call the reply is by next 4-5 hours the enginner shall visit but so far no one has turned up.

All our efforts are in vain and the costly equipment are lying with no use. I am compelled to think that ifb is not interested in solving customers problems and with very heavy pain in my heart i am mailing this.

Vivek ranjan pandey
C 211, green view colony,
Khairpur road, raigarh 496001

My washing machine's drain pump is faulty and i had complained on October 18, 2016. Complaint no. Is 18592936. I was told that the part will be replaced in 2-3 days and till now no one has replaced it. At least 10 calls i made to service centre for the same and their smart and set reply Everytime is "Sir by the end of today a technician will visit you with part and i am also escalating to higher authorities". What a joke.
No one is keeping track of those escalations, no one is doing follow ups. It seems either they are willingly doing this drama because company is interested to see new items instead of providing service and spares to old customers even though they commit to provide parts upto 10 years. My machine is new and under warranty and still i am getting so much trouble, can't think about people with AMC of old machines. Infact many people told me not to go for IFB as they have started to expose on after sales front now.
Excellent way to handle - service centre keeps asking for 2 more days from a month and customer care is busy writing spam emails. My money has already been wasted but i will at least make sure to convince as many people as i can NOT to buy IFB.
Hemant
[protected]

Respected Sir, my ticket no is 18713154 and 18734127.Inspite of my filing a complaint with your customer care team twice, i habe not received a single call and visit by your executive for the installation and demo of the microwave i purchased from Flipkart.Incase nobody is interested in doing the same, please do update me for i will request a Return of my product as soon as possible. Thanking you- Regards !

This is in regards with the IFB washing machine which I had got repaired through one of the authorised service center in Bangalore ACS Machinary Service on 4th September, 2016.The technician who had visited had asked for the shocker & sensor replacement with 3 months warranty.He had replaced the same & charged me with an error in the bill which I saw after making the payment.The bill total is 3850 instead of 4400 which he had mentioned & the techician also took Rs 400 for his visit. Which he claimed will be adjusted in my bill.So there is a pending amount due from the vendor side of Rs950.Its almost 2 months am chasing the vendor but there is no response from them.Highly irritated & dissatisfied.I am repeatedly calling the phone number mentioned in the bill but no response.I think its a fraud company.
I have registered another complaint on 6th november 2016 as my washing machine is not working & water coming out.The techician came & he told a senior techician will visit as he cannot solve the problem.Till now there is no response from IFB.I had called the toll free customer service number & repeatedly they assure me that a technician will visit but all is just in words..No actions taken.I am tired of calling them .The authorised dealer is Deepa Electromics.The number given to me by IFB call center is switched off.Feeling helpless.Pathethic service.Really dont understand what to do.Hope this step will help me in getting my issue resolved.

Sir, we bought your product IFB microwave oven on 4th Nov at Saravana stores, chrome pet and till now your executives have not turned for installation andto give the details of the product. We expect your executives to reach our place only on Saturday and Sunday.I really regret for buying your product. Regards, Mr.Premkumar, no.34, pink house villas, puduchery village, somangalam post, Chennai 600 069.mob. no.[protected].

Sir/madam

I have purchased aqua elena 6x front load washing machine on 05.11.2016 and with request to delivery on 09.11.2016. the machine got delivered but the installation and demo / service people had not visited to install till 11.11.2016 evening 5 o clock. They called me and coming for installation by 1 o clock on 10.11.2016. I have requested over phone and visiting to ifb store regarding installatiom but no response received yet.
Kindly advise me to proceed further against ifb service.

Regards,
Ravi

From october 21st i am calling the service centre nearly 13 times. They are registering the complaint and not rectifying more over my ticket no are the same for my previous 10 calls. Later on oct 27 th it has changed. Service person came after 10 calls, i. E is on 4th november, nearly after 13 days. He dint rectified the problem, he told he needs a part and he told he will come the next day with that part. We waited for 4days. Again we booked complaint on 10th with ticket no [protected]. My customer id 2425646. I am under amc. The machine worsened after service persons manipulation, previously the problem is with programming, now it is not functioning. He billed me rs 1800 / for changing water filter. He asked me to buy liquid, i said i will buy it later as there is no functioning machine and he went away. Waiting for the service since i month.

E have purchased this product in Feb 2016 in Faridabad since then we are facing problems every time we register a complaint IFB executive comes sell his other products like cylinder cleaner, extended warranty, water cleaner etc but problem remains as it is. Any one cannot distinguish between a washed cloth and an unwashed one.We have changed multiple washing powders as per their executive but problem remains the same. We are so much frustrated by this product. Last week the executive came nd we washed clothes in front of him according to his procedure but still d same problem. So he said he will send a mail in company nd an executive directly come from company and will solve our problem in 3-4 days but no one came or call us. This is pathetic service and product from IFB, I am also attaching the latest ticket numbers for your reference
18456295 dated September 23 2016
18476767 dated September 27 2016
18507485 dated October 3 2016
18531324 dated October 7 2016

With last complaint an engineer directly from company came tree times he washed clean clothes with different programs an their own detergent but problem remains the same. Instead of this they rudely said they will not replace the machine

Kindly help us time out of this mess

My complain is pending since 24aug 16 and now it's completely not working. tried many times with customer service as well as with technician name ramesh sharma mo no [protected]. he is not picking my phone mother area manager mr gaurav. i am highly dissatisfied with the whole thing. my registered mo no is [protected]. i am just helpless and planing to throw away the equipment.

I have purchased a microwave oven 23BC4 from amazon website one month back.your technitian came and did the installation on 25/9/16.but when we tried to use it the oven was not working .i placed a complaint in ifb customercare and a technitian came and checked the oven on 10/11/16.what he says is the magnet is spoiled and we have to replace it.but we are not ready to replace any part of the oven as we have not used it for a single time.so please replace our microwave oven with a new one or refund our amount at the earliest.hope you will do the needful.thank you.

I bought IFB 23 L Convection Microwave Oven from Flipkart. The product was delivered by Flipkart on October 24, 2016. I got a message from IFB on October 25 with ticket #18688165 stating I will be visited by an IFB executive shortly for demo and installation. As per a message from Flipkart, the installation was suppose to be done within 2-5 days. Its been over 15 days and I am still waiting for IFB to contact me for demo and installation. I have called IFB several times regarding this. Though they assure that the demo and installation will be done within 1 business day but all false promises. I have complained Flipkart about it. Even they are following up with IFB everyday but still no solution.

I bought washing machine on 31st Oct'16 and I believe IFB promises to do installation and demo within 1 working day. Now today is 9th Nov'16 and still I am chasing those guys for demo. Every time I call them I get the same answer " Our technician will surely come on next day for demo". Even senior customer care members also make fake promises. Pathetic service.

We bought the appliance on 5/11/2016. After repeated attempts to contact the customer care agents, our call was not even picked up. It was always kept on hold or disconnected. And the only time that the cal was answered it was dropped again without giving us any future reference or any installation engineer. This is a really pathetic situation. Doesn't speak well at all about your services. We'll definately make sure that we don't buy any IFB appliance in the future and would definitely dissuade any others from doing the same mistake

Our washing machine get stuck few days back, it was not doing rinse and spin but wash was ok, so i complaint on ifb service center on [protected], than he send his guy Sushil ([protected]) and he said that motor is not working so we need to change the motor and he did that and now rinse and spin is working but machine get automatically switch off and the tube also not set properly it is making so much noise and vibrating too much. one same day again i call Sushil, he comes and saying that the PVC is not working and ur tube spring is also old thats why these things are happening and saying now you need to change all these things and start arguing with me, but nothing like that earlier it was fine, for sushil complaint i called to service center on [protected] and he also start shouting on me and saying that we cant do anything u can loged a FIR i[censored] want.what nonsense is this if company people are behaving like this than what we can say about local machanics. My Name is Anita Sharma from Mohali. Contact No. is [protected]. Hope u will get back to me.

8Oct16 : Registered complaint#[protected] & the service person took away the drum for replacement.
15Oct16: Found from customer care that issue was cancelled without any explanation on why.
15Oct16: New complaint registered(#[protected]) & drum replaced.
1Nov16: Same issue. Complaint #[protected] - service person took board to replace & said drum also needs replacement.
7Nov16: Found from customer care that customer contact numbers deleted & issue is closed.

1. How & why was customer contact number that was in the database until 1stNov, deleted?
2. Why was the board removed, when the problem was with drum? The complaint carries information only about drum and not board. Clearly a cheap manipulation by the service team.
3. How do the issues get cancelled or closed without customer's consent? Please learn from whirlpool on servicing to customer's satisfaction. I'd been using whirlpool for 10years & in all those years it was in unusable state for only 5 days IN ALL. Later when I changed over to IFB, it takes minimum 7days to resolve an issue each time. And I'm having to play the role of a service manager to track the issue/service person/spare parts availability & allotment to get it fixed.

Need immediate action & explanation.

When I try to escalate the issue through customer care, I only get phone numbers to contact further & not a solution to my problem. the numbers I got now are:[protected] & [protected] - neither of them being attended.

IFB, if you can't service, please help me with resale with best quote. I'm already regretting having chosen IFB.

I not happy with ifb top load washing machine aw60 -8061, i lost the thrust on ifb brand since i had faced many issues with this machine. There is not proper service at hosur and however i did service with local sere vice provider i changed the clutch unit with spending 6000 rs, also continuously i am getting e1 error code form last 3 months and its a three year old machine.

I own a Elena SX 6kg front loading washing machine. The warranty of the same in coming to an end in this month, i.e. November 2016.
When I checked the price of AMC on the website 2-3 days back, it showed me Rs.4218/- (with Rubber & Plastic parts) for 2 years. The same when i asked on the Customer Care of IFB, the executive told me Rd.5500/- + something. And when i asked the executive about the difference between his quote & the website... he mentioned to me that the website was incorrect & not updated.
Then today their local service centre person called me for appointment & when i asked him about the price of the same AMC, he quoted Rs.6300/- + something. When I asked him about the difference, he said that the website & the Customer Care were incorrect.
Now i just dont understand whom to trust what exactly is happening at IFB, because all three of their representative entities are quoting something else... Who is cheating here? Whom should I go to for AMC then?

Our front loading washing machine is Senator 6kg ( Serial no 1835 ) . It is under AMC valid from 20 may 2016 to 19 may 2017.

Our machine stopped working and we made a complaint on 18 oct 2016. Our IFB complaint no is [protected].

Technicians said that our drum and timer needs to be replaced and they will get it done for us in a week maximum. But till date ( 5 nov 2016 ) nothing has been done. Inspite of repeated calling they just keep saying that they will do it 2 days .. And now after 3 weeks, they say that the drum is not available Each one in the company give us a different status. All they do is transfer calls from one person to the other. This is the worst service we have ever faced.
I request you to kindly look into this matter and do the needful.