IFB Industries Complaints & Reviews

I have purchased a dish washer neptune vx on 14.10.2016 vide invoice no. [protected]. however at the time of delivery i have been provided duplicate invoice and not the original.
Despite of several requests made to one mr. manoj at jaipur who looks after sales and dispatch, i have not been provided the original invoice. please arrange to provide the same at my address:-
Pramod shrivastava
Flat no. 19, iocl colony
Adarsh nagar jaipur-rajasthan

Hi,
I had the worst service experience in my life today.
I had bought am IFB Washing Machine (RCG) last week. The installation was booked directly by the dealer (Vasanth & Co., Chennai) and received a call from the IFB service centre yesterday (01/11/2016). The service executive promised to come between 12noon and 1pm. Basis this commitment, I took one hour off from office and came back home. Even after following up with them multiple times, no one turned up till 2pm. Every time I call them up to follow up, assurance of 10 min was given. Thus no installation happened yesterday. The Service centre gave a call today (02/11/2016) and assured to turn up between 1pm to 2 pm. The executive turned up.
Here is where the worst experience a customer can ever have starts.
The Service engineer (Mr. Senthil, Start Air Condition, Karapakkam, Chennai) was not at all approachable. He was full of attitude and arrogance (It was as if I was speaking to a stubborn government officer). For a moment, I was confused on whom the customer was and who the service engineer was. This engineer never bothered to explain the working of the machine rather was more interested in pushing me to buy the water filter device. Finally I had to ask about each and every button on what the function was as he never bothered to explain me anything about the device. How can I be assured a good service for my product, if it’s going to be such executives servicing my device?
To complain against this, I called up the customer care. The executive, after a lot of explaining, raised a ticket ([protected]). She told she would check with her manager and asked me to hold on. I waited for 10 minutes and was forced to disconnect the call as there was not hopes of she returning to call.
If this is the case, where will I get justice? IFB is interested only to sell their product and not worry post that. How long can a company retain its market share without loyal customers? There is a lot of competition on the market, my friend. There is consumer court in this country, beware!
Many of my friends had warned me of the poor nature of IFB service. I did not care those as I believed in the brand value and promise. But now I am burned my fingers.
Please take this feedback seriously as in today’s world where we have a strong social media, any brand could be destroyed easily. Having experienced this level of disgraceful behaviour, I would never recommend IFB to any of my friends and colleagues.
‘Set yourself free’ tag line is very apt and apply only for the Service technicians and customer care executives.
Most unhappy and frustrated customer
Joseph Varghese

Ticket no.18652029. Complaint dated 28.10.2016. Incidence 147728. S.C.sharma 21/38 Kaveri path Mansarovar Jaipur.Firstly it is a big task to make a contactnoth you on Yr Toll free nos.If contacted then it is clearly evident that it meets this fate as l am compelled to make a complaint. My W/ M fully auto/m 5.5 kg .problem - pr5 shown on panel.
My e mail I'd [protected]@gmail.com

Hello,
I purchased ifb washing machine in mid 2015 and have gone through 1 service till yet.

On 25 oct 2016, i started facing issue with washing machine that the washing speed of clothes have gone very high, causing virbrations.

I raised a complaint with ifb customer care on 25 oct 18631915, executive came on 28 oct and iformed that the installtion of machine was not done properly as it was missing ratcutter. And now after 1.5 years rats has cut some wires and executive was telling that motor needs to be replaced at my cost.

Why should i bear the cost if the installtion was not by ifb properly.

I want ifb to give me the replacement unit asap or i would have to take some legal way.

I have bought an ifb washing machine - senorita plus vx 6.5 kg and a microwave 30brc2. my present ticket nos. are [protected] and [protected].

I have called the customer care multiple times all they have said that the technician will contact you shortly and after pleading once they gave me the name of the service provider rp services, whose manager is mr. nadesh. other technicians are manjunath and prabhu. when called on the given nos. they come switched off or no one answers the call.

I request you to resolve this issue at the earliest.

I must add this is one of the worst experience i've had as a customer. if the service provider is at fault there must be some sort of penalty imposed for harassing a customer and tarnishing ifb's name.

We have taken a microwave of ifb 10 days back from delhi and need demonstration for the features and how to use in utrakhand for that i have updated address and details one week back but till now now technical person came to us moreover i called customer care 10 times and we got reply that it will be resolve in 24 hrs but no action is taken till now from ifb .

Plz help in this matter
thanks
regards

naveen

Its been two months we paid amc which was insisted by service guy he collected and left after that we raised a complaint we got messages saying tickets created and resolved no one came we have raised more than 10 tickets and they automatically gets closed. Till now no one came to resolve, its more than 2 months worst company, i would never ever recommend, if you can do service dont ask or insist the customers to pay amc and go off, kindly take action, dont loose your reputation
Last ticket number: [protected]
Money collected by raja rs 3800, gudivada ifb service dealer, gopi krishna enterprises, andhra pradesh.
My conctact number: [protected], [protected]

My ifb washing machine elena dx gone out of order. i lodged complaint since 16th october, 2016. my complaint registered as "your complaint is already registered with us, the complaint number is 18588387." after two days i received one message that your problem is resolved. again i complained that my problem has not resolved. they took my complaint again. then the technician contacted me but he refused to attend. after that i have sent several reminders to [protected]@ifbglobal.com, no reply received nor my complaint has been attended.

Dear sir/madam,

We have purchased ifb washing machine (model: ifb w/m aw60205t) on[protected]. as per the info given by the ifb care we have taken extra warranty on 02-04-14.
We have paid the biil for extra waranty and as receipt ifb care authorised service centre gav estimation bill for the amount paid and said will give official bill in a week. we have followed nearly 5 months for official bill and after around six months he gave small paper. recently there was a problem in washing machine and contacted authorized service centre for warranty. he showed some format and said we need official bill for waranty which was not given to us after paying the amount. when we said we had paid amount and shown the receipt given by ifb care authorised service centre they are saying we cant do anything and it is useless. is this the way a globally reputed mnc treat their customer and responding irresponsible for their own fault. attaching extra waranty paid receipt

Regards,

Y s gangadhar,
([protected])
Mail: [protected]@gmail.com

Last month I complained for washing machine door. Person came after 4 days to see the problem and he took 20 days to change the door. He told door is not in stock.
Now last week again my washing machine drum was gone. Again person came after 2 days and again drum is not in stock. So it will take one week to change.
Always any problem always spare part is out of stock.
Such a irresponsible and worst service.
Name is very big. Big brand but service is always worst. I bought washing machine in 2011 from that time always I face sone problem with machine and when I complained in service centre, no proper response, no proper service.
Fed up with IFB service.

I am disappointed to inform u that the service i asked for my washing machine for its non functional display board and its door is not rectified yet, I have have registered the complaint on 06/09/2016 but they haven't done any service for faulty display board and door. I have already mailed you regarding the same on 20/10/2016 so kindly do the necessary at the earliest .
complaint no:[protected]
dtd:06/09/2016.

Washing machine belt worn out. when asked for spare belt, IFB industries at Vadapalani, Chennai refuse to sell the part instead asked me to fill a complaint which would cost Rs. 575+ tax as labour charges + Rs. 450 + tax as cost of belt. Understand from other consumer that the cost of the belt is Rs. 320 only. It is a day light robbery and IFB customer care is not doing anything. Why Should I pay Rs. 1000+ for just changing the belt which myself can do ?

Hi,

We are facing following problems with our washing machine (aw60-8061).
1. automatic water intake is not working
2. machine is too noisy due to motor problem.

Details about washing machine
Purchased year:2010
Model no: aw60-8061

Note:
We are having the above mentioned problems since 1 year. since then we are trying to resolve the issues with the help of ifb service centers present near our localities but no one has given proper resolution. one person from ifb service center charged 350rs for just visiting and did not fix the issue.
And then after 5months another person came from the ifb service centre this time he investigated the issue and when we asked to solve the problem he asked us to pay 1400 and we asked him to fix the issue first he went back saying that he need to buy some stuff to fix the issue but did not turn up.
This is not expected from the ifb service centers and due to our previous experiences were bad with ifb service. we came up to file the complaint at this site.
So please do take this complaint and we request you to help us in the solving the problem.

My washing machine stopped working due to some reason. I registered a complain with IFB on 12th October 2016, and they promised to send a technician within 48 hrs. They sent a technician a week later. He looked into the machine and then said, " It cannot be done right now, I will come back again tomorrow." Since then it has been one month and no one has come. I have called the customer helpline 5 times, they pick up my call after around 15 minutes of holding. Then they say they will send a technician as soon as possible, and then no one comes. I am really frustrated with their customer service. Please do not buy IFB appliances, I will not.

Raised the complaint#18482838 for washing machine a month ago and till now call center people and even area manager Dheeraj([protected]) has been delaying the matter by giving false promises and dates.In fact they told the ticket has been resolved without actually been resolved which makes me wonder what kind of quality assurance and verification system they have in place which just want to put the blame on customer rather than satisfying them. They ask to take the AMC or buy blah blah service and you wont be delayed next time is a prey, i beg dont fall for such services.This is not first time we have been in such trouble. Each problem has taken a minimum of months time even if you escalate to any level. Noone is doing their duty and very well know how to delay the work till the customer loses its patience so worst customer service!!!

My IFB washing machine is showing E4 error for the last four months. Despite a number of complaints nothing has been fruitful and the machine is stopping after rinse at around eight-minutes before the water comes from the outlet pipe. The drum is also making a lot of noise while rotating. Please look into the issue and make this company people to address it without any hassles. My latest complaint number is [protected]

Disgusted with the services of your team especially the service centre and technicians
My dishwasher stopped working on 11/9/2016
Complaint on 12/[protected]
Till 15th no show of complaint being attended . After following up with mr. Gaurav and mr. Siddiqui in Lucknow- it was attended to.
The technicians came checked the machine and come after 3-4 days with a wrong part .
On 23rd (10days) the machine apparently was fixed and we paid 6000/-
Till 26th complaint again as the dishes weren't dry when cycle finished and then stopped mid way.
AMC For 4 products done on 26th
Ever since been complaining and complaining to no success.
Complaint number 18390547
Now 18483394
Have been calling everyday since 19th - 27th October to service centre with no success.
Have a list of people who promised and I screamed at to no luck.

What kind of team is this.
A consumer case is going to be filed tomorrow against your company.

Priyanka Malik
Wife of Sumeet Malik
Supreme Court advocate

Regd. number- [protected] Lucknow
mr. Surendra Malik - Supreme Court advocate

I ordered IFB Senorita Aqua VX Front-loading Washing Machine (6.5 Kg, White) from Nagpur city based retailer Roopam Electonics, 6, Medical Square, Medical Chowk dated 11 October 2016.
The problem started from the very First day when Installation Guy came and instructed us its working.The guy left after starting a 30 minute wash.But the machine neither washes the cloth properly nor dries the clothing.
Even after the whole 15 days no service guy solved the problem completely.It is disgusting for a Brand New product.IFB after sales service is terrible.
We need replacement with a new machone or want our money back.The product itself is an Manufacturing Defect.
IBF after sales service is pathetic.
Kindly look into the matter asap.Thank you.
Senorita Aqua VX 6.5
Sr.No.[protected]

Roopam Electronics Number[protected]

Regards,
Govind Ambadkar,
Phone No. [protected]

Sir
I Rajni Vasisht had complained about my faulty microwave oven (complaint no.[protected] on 8th October. The concerned person came on the same day and opened up the microwave and told us that he will come back in 2 or 3 days. Also he was constantly pressurizing us to get EMI done for it. It has been almost 20 days(as of 26th October) since then and even after several calls and complaints on your customer care number, the person hasn't shown up yet and the microwave lies open and non functional till date. Moreover he keeps on forcing to get the EMI done and asks us not to complaint on the company's customer care number, rather to contact him directly on his personal number.
I, therefore, kindly request you to look into this matter seriously and send the concerned IFB official to get the issue resolved.

This has happened third time that without attending the problem and when the complaint becomes old, on some pre-text compliant is closed by ifb.

My recent complaint (ticket no.[protected] is 20 days old. technicians have visited thrice (including today), still the issue remains unresolved. customercare today gave me surprise that complaint against this ticket is already closed. (i had responded negative thru sms when i was notified this)