IFB Industries Complaints & Reviews

Hello,
I purchased ifb washing machine in mid 2015 and have gone through 1 service till yet.

On 25 oct 2016, i started facing issue with washing machine that the washing speed of clothes have gone very high, causing virbrations.

I raised a complaint with ifb customer care on 25 oct 18631915, executive came on 28 oct and iformed that the installtion of machine was not done properly as it was missing ratcutter. And now after 1.5 years rats has cut some wires and executive was telling that motor needs to be replaced at my cost.

Why should i bear the cost if the installtion was not by ifb properly.

I want ifb to give me the replacement unit asap or i would have to take some legal way.

I have bought an ifb washing machine - senorita plus vx 6.5 kg and a microwave 30brc2. my present ticket nos. are [protected] and [protected].

I have called the customer care multiple times all they have said that the technician will contact you shortly and after pleading once they gave me the name of the service provider rp services, whose manager is mr. nadesh. other technicians are manjunath and prabhu. when called on the given nos. they come switched off or no one answers the call.

I request you to resolve this issue at the earliest.

I must add this is one of the worst experience i've had as a customer. if the service provider is at fault there must be some sort of penalty imposed for harassing a customer and tarnishing ifb's name.

We have taken a microwave of ifb 10 days back from delhi and need demonstration for the features and how to use in utrakhand for that i have updated address and details one week back but till now now technical person came to us moreover i called customer care 10 times and we got reply that it will be resolve in 24 hrs but no action is taken till now from ifb .

Plz help in this matter
thanks
regards

naveen

Its been two months we paid amc which was insisted by service guy he collected and left after that we raised a complaint we got messages saying tickets created and resolved no one came we have raised more than 10 tickets and they automatically gets closed. Till now no one came to resolve, its more than 2 months worst company, i would never ever recommend, if you can do service dont ask or insist the customers to pay amc and go off, kindly take action, dont loose your reputation
Last ticket number: [protected]
Money collected by raja rs 3800, gudivada ifb service dealer, gopi krishna enterprises, andhra pradesh.
My conctact number: [protected], [protected]

My ifb washing machine elena dx gone out of order. i lodged complaint since 16th october, 2016. my complaint registered as "your complaint is already registered with us, the complaint number is 18588387." after two days i received one message that your problem is resolved. again i complained that my problem has not resolved. they took my complaint again. then the technician contacted me but he refused to attend. after that i have sent several reminders to [protected]@ifbglobal.com, no reply received nor my complaint has been attended.

Dear sir/madam,

We have purchased ifb washing machine (model: ifb w/m aw60205t) on[protected]. as per the info given by the ifb care we have taken extra warranty on 02-04-14.
We have paid the biil for extra waranty and as receipt ifb care authorised service centre gav estimation bill for the amount paid and said will give official bill in a week. we have followed nearly 5 months for official bill and after around six months he gave small paper. recently there was a problem in washing machine and contacted authorized service centre for warranty. he showed some format and said we need official bill for waranty which was not given to us after paying the amount. when we said we had paid amount and shown the receipt given by ifb care authorised service centre they are saying we cant do anything and it is useless. is this the way a globally reputed mnc treat their customer and responding irresponsible for their own fault. attaching extra waranty paid receipt

Regards,

Y s gangadhar,
([protected])
Mail: [protected]@gmail.com

Last month I complained for washing machine door. Person came after 4 days to see the problem and he took 20 days to change the door. He told door is not in stock.
Now last week again my washing machine drum was gone. Again person came after 2 days and again drum is not in stock. So it will take one week to change.
Always any problem always spare part is out of stock.
Such a irresponsible and worst service.
Name is very big. Big brand but service is always worst. I bought washing machine in 2011 from that time always I face sone problem with machine and when I complained in service centre, no proper response, no proper service.
Fed up with IFB service.

I am disappointed to inform u that the service i asked for my washing machine for its non functional display board and its door is not rectified yet, I have have registered the complaint on 06/09/2016 but they haven't done any service for faulty display board and door. I have already mailed you regarding the same on 20/10/2016 so kindly do the necessary at the earliest .
complaint no:[protected]
dtd:06/09/2016.

Washing machine belt worn out. when asked for spare belt, IFB industries at Vadapalani, Chennai refuse to sell the part instead asked me to fill a complaint which would cost Rs. 575+ tax as labour charges + Rs. 450 + tax as cost of belt. Understand from other consumer that the cost of the belt is Rs. 320 only. It is a day light robbery and IFB customer care is not doing anything. Why Should I pay Rs. 1000+ for just changing the belt which myself can do ?

Hi,

We are facing following problems with our washing machine (aw60-8061).
1. automatic water intake is not working
2. machine is too noisy due to motor problem.

Details about washing machine
Purchased year:2010
Model no: aw60-8061

Note:
We are having the above mentioned problems since 1 year. since then we are trying to resolve the issues with the help of ifb service centers present near our localities but no one has given proper resolution. one person from ifb service center charged 350rs for just visiting and did not fix the issue.
And then after 5months another person came from the ifb service centre this time he investigated the issue and when we asked to solve the problem he asked us to pay 1400 and we asked him to fix the issue first he went back saying that he need to buy some stuff to fix the issue but did not turn up.
This is not expected from the ifb service centers and due to our previous experiences were bad with ifb service. we came up to file the complaint at this site.
So please do take this complaint and we request you to help us in the solving the problem.

My washing machine stopped working due to some reason. I registered a complain with IFB on 12th October 2016, and they promised to send a technician within 48 hrs. They sent a technician a week later. He looked into the machine and then said, " It cannot be done right now, I will come back again tomorrow." Since then it has been one month and no one has come. I have called the customer helpline 5 times, they pick up my call after around 15 minutes of holding. Then they say they will send a technician as soon as possible, and then no one comes. I am really frustrated with their customer service. Please do not buy IFB appliances, I will not.

Raised the complaint#18482838 for washing machine a month ago and till now call center people and even area manager Dheeraj([protected]) has been delaying the matter by giving false promises and dates.In fact they told the ticket has been resolved without actually been resolved which makes me wonder what kind of quality assurance and verification system they have in place which just want to put the blame on customer rather than satisfying them. They ask to take the AMC or buy blah blah service and you wont be delayed next time is a prey, i beg dont fall for such services.This is not first time we have been in such trouble. Each problem has taken a minimum of months time even if you escalate to any level. Noone is doing their duty and very well know how to delay the work till the customer loses its patience so worst customer service!!!

My IFB washing machine is showing E4 error for the last four months. Despite a number of complaints nothing has been fruitful and the machine is stopping after rinse at around eight-minutes before the water comes from the outlet pipe. The drum is also making a lot of noise while rotating. Please look into the issue and make this company people to address it without any hassles. My latest complaint number is [protected]

Disgusted with the services of your team especially the service centre and technicians
My dishwasher stopped working on 11/9/2016
Complaint on 12/[protected]
Till 15th no show of complaint being attended . After following up with mr. Gaurav and mr. Siddiqui in Lucknow- it was attended to.
The technicians came checked the machine and come after 3-4 days with a wrong part .
On 23rd (10days) the machine apparently was fixed and we paid 6000/-
Till 26th complaint again as the dishes weren't dry when cycle finished and then stopped mid way.
AMC For 4 products done on 26th
Ever since been complaining and complaining to no success.
Complaint number 18390547
Now 18483394
Have been calling everyday since 19th - 27th October to service centre with no success.
Have a list of people who promised and I screamed at to no luck.

What kind of team is this.
A consumer case is going to be filed tomorrow against your company.

Priyanka Malik
Wife of Sumeet Malik
Supreme Court advocate

Regd. number- [protected] Lucknow
mr. Surendra Malik - Supreme Court advocate

I ordered IFB Senorita Aqua VX Front-loading Washing Machine (6.5 Kg, White) from Nagpur city based retailer Roopam Electonics, 6, Medical Square, Medical Chowk dated 11 October 2016.
The problem started from the very First day when Installation Guy came and instructed us its working.The guy left after starting a 30 minute wash.But the machine neither washes the cloth properly nor dries the clothing.
Even after the whole 15 days no service guy solved the problem completely.It is disgusting for a Brand New product.IFB after sales service is terrible.
We need replacement with a new machone or want our money back.The product itself is an Manufacturing Defect.
IBF after sales service is pathetic.
Kindly look into the matter asap.Thank you.
Senorita Aqua VX 6.5
Sr.No.[protected]

Roopam Electronics Number[protected]

Regards,
Govind Ambadkar,
Phone No. [protected]

Sir
I Rajni Vasisht had complained about my faulty microwave oven (complaint no.[protected] on 8th October. The concerned person came on the same day and opened up the microwave and told us that he will come back in 2 or 3 days. Also he was constantly pressurizing us to get EMI done for it. It has been almost 20 days(as of 26th October) since then and even after several calls and complaints on your customer care number, the person hasn't shown up yet and the microwave lies open and non functional till date. Moreover he keeps on forcing to get the EMI done and asks us not to complaint on the company's customer care number, rather to contact him directly on his personal number.
I, therefore, kindly request you to look into this matter seriously and send the concerned IFB official to get the issue resolved.

This has happened third time that without attending the problem and when the complaint becomes old, on some pre-text compliant is closed by ifb.

My recent complaint (ticket no.[protected] is 20 days old. technicians have visited thrice (including today), still the issue remains unresolved. customercare today gave me surprise that complaint against this ticket is already closed. (i had responded negative thru sms when i was notified this)

Sir,

I am not happy to send this mail. We are highly disappointed with your very worst service. I am madhavi from karur dist.in tamil nadu.

Past one month i was tried to reach your people to sort out the issue on our washing machine senorita vx 6kg 800rpm.

Regarding this last september i was speck to your local service peeson in karur his name mr. Praveen his no. [protected]. He came to our home on 30th september 2016. He said the machine display board was not working for bad power fluctuation so still the warranty period is available so that to change the new board and also the stabilizer is must for this machine. We have already put one stabilizer through from your people only, the cost of the stabilizer is rs.1320/-. But your local service person mr. Praveeen said, this stabilizer is not that much worth for power fluctuation, we must to change the new stabilizer cost nearly rs.4000/-. You people ready install the new stabilizer but not ready to take back the old one which i have already bought through for you people. He said the board is currently not available in our hand so that we order the new one, ones we receive the board then we fix it. This is the statement he given to us. After that he was not contacted us.

After one week, i tried contact your service people one mr. Senthil his no. [protected]. He said still not yet to receive the board. We waited for one more week then i launch the compliant in your customer care division no.[protected]. You people were promised me to solve the issue with in 24 hrs. Regarding this again i spoke to mr. Senthil he give another local service man mr. Mani his no. [protected]. He was not came directly to our place, i send the machine photo via whatsappp on 19th october 2016 to his mobile. But no response. After a week that one mr. Yuvaraj service man his no.[protected]. He contacted us and he came to our home on 21st october 2016. He said the next the day will come and change the board. Still we are waiting no one were not change anything from here. The machine is stand like a statue in our home. No use.

Now we are not interested to solve the issue on the machine. We are highly irritated for your very worst service. We will inform you that to launch the case on customer penal court. That's it.

Thanks,
Madhavi balaji

Date of incident - 24th october 2016
Ticket no - [protected]

Technician who came to replace bearing of the washing machine was rude and lacked expertise. There are several issues related to this service.

1. Technician during disassembly of the machine damaged the front flap and did a quick fix when i complained and left. The machine is now leaking.
2. While fixing the new bearing, he hammered the rubber washer seal and it got damaged and was projecting out. Technician mentioned it will not cause any issue and used the same. Machine is now leaking and the noice also has resurfaced.
3. Technician replaced shock absorbers and wanted to take the old shock absorbers. When challenged he mentioned it's his proof to the company that he replaced the shock absorbers. I couldn't find the logic in it. I kept the shock absorbers so that the malpractice if it is, ends with me. Frankly i couldn't find any issue with my old shock absorbers. But i am not an expert either.
4. There where several parts that were left out after the assembly. I had to persuade the technician to put it back where it belong. Heights of inexperience or lack of commitment.

I called up both service centre and local coordinator and their response were cold. Service centre promised a call back which i never received. Noice resurfaced after the technician left. It resurfaced while washing one load of laundry. I paid rs 5400 for replacing bearing and shock absorbers. I'm left with a machine that leaks and makes noice. Earlier it was only noice and i could at least do my laundry. I immediately called up ifb service centre several times and raised my issue. Every time they mentioned it'll be escalated. End of the day, ifb sent me a message saying the issue is resolved and the ticket is closed. Which is incorrect. I'm disappointed with the ifb service. I'm promised of a senior technician visit tomorrow. Hope they get it right this time.

I just want ifb to do a decent work for the money they have already taken.in this case, to resolve the noice issue. Also they have to replace the front flap or fix the leakage at their own cost as it was technician induced damage.

The authorised service agent, Dhandeep Enterprises having its office at Manav Mandir, CHS, Flat No6, 1st floor, Ram Murti Road, Near Nila Paranjape Eye Clinic, Thane-400601, has cheated the customers and us with hafty amounts with the reasoning that the motor or Card has to be changed and forced us to have an AMC for 2yrs from 8.20.2016.

The washing Machine is down due to heavy jerking and vibrations and the agent was informed on 16.10.2016. His person came for checking on 18.1.2016 and told that motor is having problem and is to be changed. Motor is not available immediately. He changed the motor on 21.102.016 but the problem was not resolved. Then he told that motor was okay and there is a problem with the card. He promised to change the card next day. But till date the card is not changed and the agent is giving reasoning that the card is not available with the company and will take next 3-4 days or more. The machine is lying in dismantled condition.
This is causing great hardship to me and my family.

You are requested to intervene immediately to ensure that my washing machine is pot to service quickly.

Regards,

S.K.SEKHRI
Email: [protected]@gmail.com
Mobile: +91 [protected]
Place : Thane, Maharashtra, India