IFB Industries Complaints & Reviews

Dear Sir/Madam,
I have registered a service request for my IFB washing machine on 1st of October, 2016. I have done AMC and despite several reminders to the customer care and local office no one has still visited to my house. I have got the complint number which is 18499174, but till today no service man has ever visited to my house. I feel very much cheated and disgusted about the service of IFB. Please do the needful.
Sincerely,

Parthapratim Ghosh

Hi, I have logged complaint ti IFB on 16th Oct 2016 related non working of start button. The product is almost a month old and hardly used 5 times.

they promised may times that technician will visit, but neither some one visited nor i got the call from anyone.
I called to their tollfree no atleast 10 times and got the same commitment that technician will visit. This organisation has no value for commitment made to customer. I have lost interest in using this product. hence need replacement with new piece or similar or higher level

Sir i have complainted so many times but my complaint not solve till today for the past one month by your customer service also i have made a complaint and since 20 times i have called your toll free number he is told ok but not completed repair my washing machine. My complaint numbers [protected], [protected] and other numbers also there. So i request u sir please response my complaint and i have also called murugan, and jagan these people also not responded. So please respond immediatly. Very worst product and customer service. This was my second complaint against the product which i bought from ifb

Hello its varun bansal, i am writing here to compaint against my newly bought two IFB fully machine that it is distorting our clothes too much that newly bought clothes after washing looks like too old and u can say fate hoye . We compainted about it so many times but they hadn't listened us. They are just telling us they will repair but we have got repaired our one of two machines but we r facing same problem. So that why reason i wanted from u to change my machine inatead of getting talks like that we will repair or do. anything else i just want to replace it with new machine because i had invested Rs-40000. When i asked retailer about my problem they simply said that this model IFB AW7201 RB is defected built by company. But now what can i do. Plz just solve my problem and i just want to change my machine without any discount charging and to replace it with new one or another model.
I hope u will solve my problem
My email is [protected]@gmail.com
My mob no. is -[protected]

There was problem with my washing machine, as the door was not closing even after pressing multiple times.

i have raised the request through IFB customer care, where after multiple follow up's the service center guy visited home and said that the problem is with board and the board has to be repaired, i said that the washing machine is under warranty.

he said if we purchase stabilizer from them, then they will replace the PCB board and he just took away the PCB board.

And after two days, the ticket has been closed without the intimation from my end and the behaviour of the service guy(jagadambha enterprises from CHintal Hyderbad.) is ridiculous.

after two days, the service center guy came and replaced the PCB, but am not sure wheather PCB is original or duplicate as am facing facing issues with washing machine.

Can i know the reason how ticket will be closed with out my intimation?

i want to know the PCB which was replaced is original Or duplicate?

I have raised another request to check the same, but with the other service center guys?

Thanks
kiran

We have an annual maintainence guaranty valid up to March 2017. we have been complaining since the past six months about non functioning nth time.While we get a stock reply
of sending mechanic with in 48 hours nothing happened
once or twice a man comes and says he will get some parts
but never shows his face again
I'd 411710 Neptune dish water

Complaint ticket # [protected] booked on 24/9/ 2016 and till today...18/10/2016 issue not fixed and it is almost 1 month.
I have made endless calls to Mr Senthil on[protected]. Every time there is a new information and finally no one turns up to fix the dishwasher.
Dishwasher is under AMC which they force up each year to renew.

Horrible service from IFB and frustrating to the core.

Hello Team,

I had bought an IFB washing machine model no TL-75RCH(7.5kg) on 1st OCT2016. I have register a complaint that there is no warranty card and booklet inside the box, the person who was attending my query was so sure that it will come to your address in within next 2 days, unfortunately I have not received yet. After 5 days one guy who came for installation was shown that there no RAT MAT inside my machine and he told me to register the complaint and it will be changed. .i have registered the complaint with complaint no 18538999 since then I was calling to IFB customer care and they give assurance that technician will come soon etc etc, after another 5 days he came and told that there is one more problem with your machine we again need to register a complaint then it will get resolved. I have the feeling that why I have wasted my money to bought an IFB machine, every time a person come and say there is an problem and its been only 18 days i have bought this machine with so many problems.

Would appreciate your quick feedback with resolution.

Regrds
Ruchika

Lodged a Complaint for malfunction on 12th October 2016, 1:45 PM (Ticket Reference Number [protected].

Someone visited the next day and was unable to solve the issue. Inspite of that was asking Rs. 500/- as visit fees. He said he will need to send a Senior person.

Thereafter he called back on 15th Oct afternoon stating that his senior has guided him about what to do and he is visiting us again. He did not turn up.

Today called the Toll free number again at around 11 am. The Call Centre girl said that she has messaged the concerned person and someone will visit shortly.

No further response

Hii sir/mam my name is aviansh ibrought ifb washing machine in last 5th year and its warenty had finished and again for rewening warenty i paid 2400. For renewal that are not responding properly for that and thAt to i brought same company washing machine last month and it got compalint i given compalint to the district distrubutor RAVI and his phone number [protected] till now he is not responding for any complaint and giving rash answers with valgur language "as their is no online comaplint number for ifb comapny iwas calling to this district incharge for ifb ...eventhouhg their Are online number they are not working please take serious action on ifb ..iwas saying because i trust on consumer complaints please with request tkake searious action on that person RAVI also

I had called ifb customer service for a complaint of my washing machine not working. Fifteen days hav past and they hav till nt cared to do the work. They just keep on passing senior number's. Miss priti nor mr ritesh care to pick up call or respond to call back... Sad to be their customer... They are nt customer friendly nor they emphasis with their customers... Sad and bad company

I live in Sector 61, Noida and own IFB washing machine Model AW 6501W and has contracted AMC with IFB Ind. Ltd. vide Sr. no 400544 (Invoice no. 241516/ 19293 dtd. 29.3.16). May machine is out of order since 1.10.16. I lodged a complaint on 1.10.16 (don't remember ticket no.). A man from IFB turned up on 5.10.16 but he came with Wrong spare part. Since last 11 days I am frantically calling IFB customer care, but there is no response. They give false assurance that man will come on 10th, 11 and so on, but No one has come till today (16.10.16). I regret buying IFB machine and more than that I regret paying for AMC. Now what I do, continue to wash cloths by hand and wait endlessly or Throw out the Machine and buy a new one.

If my complaint is not resolved within 24 hours, then I will definitely take legal action against company.

Deepa Garg

I am kishore kumar from Chittoor. here IFB technicians are very lazy. couple of weeks ago i gave a complaint and no. [protected]. on that day IFB tech is came and saw and he don't know the problem and he said 'sir i want to meet my senior tech and I'll call you back sir'. that's it. I'm waiting for a call from IFB tech. again I logged a complaint today. IFB people says I'll take new complaint and send a senior tech to your home. my second complaint No. [protected].

Dear Sir
I have registered a complaint with you before a month and it is still not resolved . The customer service from your side is very very poor! In order to take an AMC, your staff were polite and kind but after that they have not even contacted us for a courtesy. Please provide qualified staff to resolve the issue at the earliest. I have hereby attached the copy of the AMC
IFB service contact #: Mr. GowriShankar[protected]
I hope this matter is looked up and resolved ASAP.

Dear Sir,
I am customer of IFB top load Washing Machine bough t in july 2015 . I have registered many coplaints since april 2016 on drum speed issue, and it is being assigned to vishaka enterprises and none of them has been attending my request properly, After several follow-ups, finally the IFB service man came in september and check the machine problems, they told us to replace the main motor and for identfying the problems he dismantle the washing machine and left.he said he will come back with the neccessary spares
and it s been two months the machine was still in dismantled position, whenever i am calling them for a solution they are keep on asking me to wait for week. i dont need your service here after, please arrange any of your technicians to assemble the dismantled product, i will do my own service with a third party,

1) IFB office- VISHAKA ENTERPRISES
Location: #11, Venkatasamy Street, Selaiyur, Chennai-600073.
2) Manager No: [protected], Name: Karuppannan
3) IFB Service man No: [protected], Name: Vignesh

SO far i have raise dmore than 20 complaints no response, everu time it ghas been closed with comments problem solved.
Kindly look into this issue and resolve the problems.

Regards,
Dhana Sekar S -
Reg Mob no: [protected]

I have sent following e-mail, IFB but received failure notice. Why? I want to know whether the email id([protected]@ifbglobal.com) is fake. mentioned on IFB packing iof fake.

ashok gawande
6:34 AM (13 hours ago)

to ifbcrm, customerservic
Dear madam/sir,
I received IFB washing M/c model-EVA ACQUA VX LDT, VQ53019, on 14.10.2016 at about 1630hrs. The m/c was e-purchased through Flipkart, order no- OD[protected].

I have also received sms from ifb about installation and demo. The ticket no is [protected]. It is alo mentioned to check the email, but till this time I have not received any e-mail ([protected]@gmail.com)

For security reasons, please instruct IFB representative to make a call before visiting, Apart from this issue IFB-I-card to IFB representatives.

Regards
Ashok P Gawande
[protected]@gmail.com
mob-+91 [protected]/ [protected]
Address:
B-01, Nimisha Apartment, Plot-12&13, Sector-9,
New Panvel, Navi Mumbai(Pin-410206)
Land Mark- DAV Public School

My IFB washing machine belt broke and the spare is not available in the open market. They demand heavy price and repair charges. I repent that I have bought IFB Washing Machine.

Their AMC is a big extortion contract. If you take the AMC, they will somehow charge you for the spares one way or another.

Do not buy IFB Washing machine, maintaining it is not worth it.

I had bought an IFB machine in July 2016. The guy who came for installation was shown the scratch on the top and he told us to register the complaint and it will be changed. .i registered the complaint but to my surprise I just got an SMS saying : my complaint has been attended and closed. I immediately sent an SMS saying that nothing has been done. No one came . Again I complaint that the frame on which machine is kept needs to be tightened but no one came. Now the machine has stopped working and I have washed clothes may be 10 times in last 3 months and I have been requesting for last one week to the dealer and company to attend my complaint but to no avail I sincerely regret my decision to have bought an IFB. The worst machine with pathetic service

I dropped a mail to [protected]@ifbglobal.com but there is no response in the mail as well. The below mail is my request. Kindly do the needful

Hi Team,

We are using Executive Elite washing machine for more than a year. We have been receiving so much problem.

One of the executive from IFB came and told us to cover AMC. They told most of the AMC products will be cover under AMC

So we took AMC Policy. There was problem everymonth. But they said these parts wont cover under AMC. So we also paid amount.

Now 2 weeks back our washing machine suddenly stopped and these was smoke.

So last week IFB executive Soundher came to our house and saw everything he saw the Wiring KIT, Motor & Motor board is gone it will take 7000 and it will cover under AMC

He also said. It will take 10 days to reach and everything will be solved.

After 10 days when i called the executive he said he has raised an order to GOA but there is no Stock for this Executive Elight Washing machine. Better you can go to IFB Store and exchange it but AMC money wont be covered. There is no proper response from IFB customer care as well.

And they also said to us they will buy the parts from outside and they will fix the issue. But this wont cover under AMC. They are saying "We should Pay for this"

"Are we Mad" If your company is buying product from outside you guys have to make sure everything is correct. And even you should put your companies money. No peoples money.

I just want to ask a question to you guys. If this model is stopped and there is no Stock for these products, Why did you guys told us to join AMC and it is waste of money.

Have attached the AMC Form.

Below are the details:-

Name:- Riaz

Mobile Number :- [protected]

Kindly get the products mentioned or exchange this washing machine with good price and also we need our entire AMC money as nothing is covered still now.

Thanks,

Mohamed Rizwan F

Complaint no. [protected], dated 12oct16, was assured contact from local service centre within 24 hrs, after trying full day on 13oct16 was unable to get in touch with service centre in pune, nobody answered the calls, finally got through today i. E. 14oct16 and was informed they cannot attend due to technician busy with demo calls. It is disappointing to see that ifb only cares about new customers and totally ignores problems of existing customers.