IFB Industries Complaints & Reviews

CONSUMER COMPLAINT ID: [protected],
IFB Top load machine was bought in October'15. We started to experience problem with the machine within 4 months from date of purchase. This was complained to IFB service centre. Response time from the service centre is very poor. The service centre sent un qualified technician to home few times. He could not identify the problem and used to return without ant troubleshooting. The same was reported to Service centre and they sent the same technician even after complaining. Now, The service centre is not all responding to the complaint. The machine costs around 18000 Rs. As a good brand, we believe in IFB. The poor response from the world biggest manufacturer in IFB machine, gives us lot of frustration. If this persists, we stop using/recommend the brand to ANY ONE.
POOR CUSTOMER SERVICE, WORST QUALITY OF THE PRODUCT, TECHNICIANS KNOWLEDGE IS VERY POOR.

Product category: top loading ifb washing machine
Model: aw6501rb - 6.5 kg
Problem: the machine has been giving e5 error.

I registered a complaint 15 days ago but the problem has not been solved. Have called the ifb customer care 10+ times and every time they say that the issue will be solved in 1-2 days. The local ifb centre of ifb hyderabad do not lift my call. Have tried calling all possible places.

Complaint no. [protected]

Dear sir,
1. my registered mobile no is [protected].
2. i have taken ifb washing machine amc on 27 jul 16.
3. my washing machine started giving trouble about a month back (cb tripping off after some time of operation)
4. after lot of calls the ifb service person turned up. he made the machine working. he said i have also changed your belt so pay me 950 and 350 for cleaning solution. total 1300. i checked the belt and found it absolutely in good condition. service person said its ok if you dont want to get the belt changed. i enquired about the cleaning solution. he said that was also optional.
5. next day i again had problem with washing machine. this time the drum was rotating only in drying mode.
6. again after lot of call to the ifb service certer, their person turned up. he checked the machine thoroughly. he made a list of three item, which he said have gone bad and he will get the components next day. he said all the required parts are covered under amc. i just asked him about the belt. he said belt was good.
7. despite repeated calls, no one turned up next day, another day and then a week... two weeks.
8. we made calls to mr anjan kumar (branch coordinator) [protected] and mr rafeeq (engineer) [protected].
9. mr rafeeq agreed to come if we paid him transport charges for drum (which he said required replacement) of rs 500. our house is inside the bengaluru city and it takes 200 rs even from the farthest end. so 500 seem to be a big amount. on enquiry mr rafeeq said the part will come from goa, and so the transport charges are more. we had a word with mr anjan, he said the part is there in whitefield, it will go to wilson garden for checking then it will come to your place. also the bad part coming out of machine need to be transported back to ifb. he said if servicing person and engineer is coming to your house, you will have to pay him something. after this he slammed the call and did not pick the call thereafter.
10. we were confused and called customer care. during the conference call with mr narsimha, mr anjan and self - mr anjan said that now he will not be charging us for transport and that he was sorry about disconnecting the call.
11. about an hr later mr rafeeq came to our house. he did not have any drum with him. i was surprised that till now he has been asking for transport charges of drum, and he has not come with the drum. on enquiry he said your washing machine drum is good.
12. so far so good. he said motor has melted. the belt was bad so the motor ran without load and got melted. i said that the motor is rotating along with drum in dry mode. he showed me a torn belt. i was surprised how can the belt be torn so badly as we did not use the washing machine from the last visit by ifb service person's visit. (last visit i have inspected the belt along with service person form ifb).
13. mr rafeeq changed the motor and said machine is ok now. on checking i found the problem still persist. the motor (as he removed the belt to drum) was only moving in dry mode and not in washing mode. he thereafter changed a contactor and it was working now.
14. i requested if he has new belt. he said he does not have any belt. i requested to check his bag if he can find one belt (that would have made my maching working). he said he does not have any belt and he had only one belt which he has used in his visit to some other place.
15. i was sure that my belt was not torn. so i requested mr rafeeq if i can see his bag myself. mr rafeeq unwillingly agreed.
16. i found a belt in his bag. mr rafeeq said this is of a different washing machine. i agreed as it was different. mr rafeeq again said he does not have any other belt. then came my belt from his bag. mr rafeeq was without words. i took a photo of both the belts, which are exactly same in color, shape, size, width and length. i told him pls wait for me, i will change my clothes and come along with you to the service center. mr rafeeq at this point of time said he has to attend other customers and did not have time left. i said i will not take 2 min to change clothes and come.
17. mr rafeeq also took my good belt along with him.

I took amc for ifb to have peace of mind. i spend money for amc so that i dont have to pay everytime, but the sevicing person (whenever they have come) have tried to make money by unfair means. this time he was caught red handed after i found my belt in his bag.

I was in constant touch with mr narsimha when this incident took place. i also have the pics of both the belts with me.

My washing machine is still not working after almost one and a half month of effort. i have two kids and it becomes difficult to manage without a washing machine. you are requested to intervene.

Ankit garg
Contact no : [protected], [protected]

REGISTERED A COMPLAINT 5 DAYS AGO WITH COMPLAIN NO: 18509337 and Technician visited some other site n resolved complaint without informing me. Again I registered a complaint 2 days back but no luck yet. Complaint No is 18520183.

When I called customer care on[protected] they said they can't do much and they said that I need to talk to Area supervisor of Delhi Mr. Manoj on [protected], but guys and what he said is that the complaint will get resolved by yesterday evening(Oct 6th 2016) but no one turned up, One technician called me up having no [protected] but he doesn't have proper machine parts/equipment to rectify my washing machine and he promised to came in evening on Oct 6th 2016 but in evening he switched his phone off and now when I called him today morning then he said "ab toh jo ho gaya so ho gaya ab he won't attend my call, mujhe jo karna hai kar le".

Are these IFB person talk like this and they are getting trained to talk to their customers like this, if so then I think this is a worst service that I have seen in my life. After Product getting sold no one will be responsible for after Sales Support.

Thats awesome!!!.

IFB thanks for recruiting such a person for you end user support. What should I say now. Just will wait n watch the dramatic show.

Regards
Rupesh
+91-[protected]

I have amc from ifb and from last one month my washing machine is not working because of some issue which technician is not able to identify. I have registered numbers of complaints but complaints are getting close but issue is not getting resolved. My complaint reference numbers are [protected], e 142856, [protected], e 143555, [protected]. Wanted to know when this machine will start working again. If not then please give me writing so that i can plan next step accordingly.

I have purchased a dishwasher neptune vx in the month of may but no service installation is provided up till now..
is this the service that ifb providing???
it need to be installed immediately
i am in a hurry so that my dishwasher would be installed . but i don't know when it will be installed . i think ifb executive takes time to the service.
i hope they do it soon.

Hello its varun bansal, i am writing here to compaint against my newly bought two IFB fully machine that it is distorting our clothes too much that newly bought clothes after washing looks like too old and u can say fate hoye . We compainted about it so many times but they hadn't listened us. They are just telling us they will repair but we have got repaired our one of two machines but we r facing same problem. So that why reason i wanted from u to change my machine inatead of getting talks like that we will repair or do. anything else i just want to replace it with new machine because i had invested Rs-40000. When i asked retailer about my problem they simply said that this model IFB AW7201 RB is defected built by company. But now what can i do. Plz just solve my problem and i just want to change my machine without any discount charging and to replace it with new one or another model.
Mob no. -[protected]
I hope u will solve my problem

Sir,
I purchased IFB washing machine model of.ELENA AQUA SX 6 Kg 800RPM on[protected] the product warranty is 4 years, on[protected] i have given a complaint to the IFB customer care for repair with th ticket no:[protected] on[protected] the technician came and checked the machine and told have to change the Programming board and door lock and he said with in 7 days we will replace the spare parts.after 18 days[protected]i contacted again customer care, and ask for the spare parts replacement and they said your complaint has been closed on[protected], and again taken fresh complaint with the ticket no:[protected] dt:[protected], and they said they will solve the problem with in 24 hrs but no technician and no response from the IFB, and again contacted the customer care on[protected] they didn't give response at all. From first compliment to this day total 21 days finished but I didn't get the spare parts from IFB, Even single call back also i didn't received from IFB.

This is not for the first time I faced the problem already on[protected] i called for service help and given the complaint, they taken the complaint and closed without service.

The IFB suffering alot to the customers, and take the necessary action

Thanking you sir,

VINOD KUMAR KATTI

I m customer of ifb from 2007, I was having a trust on it and happy with service, and took microwave on 28, 03, 2016. Since then I have facing one problem did complaint of it, the service man change Magnetron next time change PCB, next change, change coil all things has been changed and the proper function is not proper till now, and now they are calling it's a new function, so its v cant help you now the rice is not cook properly, and there r not replying to me properly... There spoilt my microwave.. Whats r u policy, one time service man v have told in head office there with replace microwave, I m fed up of ifb... My 16, 000/-r waste kindly look in to the matter customer id 2115560..after 2day U service man had Vist and having no problem solve... Name Aunp Singh..the person decent guys .. And I want final answer of it... Whst is going take place. I am fed up of the Ifb poor service and no response and from the day took the microwave compliant and guys cone and go I m. Not interest in open the microwave.. Now

I have been continuously receiving calls. when i am discussing the situation where saying that i have given my dad number to contact as i am out of station. before i finished my saying, she arrogantly said "Eh po" and has cut the call. the call i have received from the number is [protected]. I need a written explanation to my email id: prakash.tejo.[protected]@gmail.com

Please change your revert time its certainly not 24 hours

Imagine another 10 days your washing machine doesn't work. Another milestone achieved by IFB.

Complaint number 18449733.Technician came from SM enterprises ( Okhla or laxmi Nagar).

Technician visits says the machine is not kept at a proper place.Last technician came from same place and said its better to keep the machine at this place.Hence, we didnt signed the customer invoice.To which the technician threatened no one will visit again i[censored] dont sign. Even after that the complaint got closed.How?? Thanks to fake signatures which your technician did. Dont keep duffer technicians.

After that i have got 2 calls from Goa office and have asked them to send the technician again.No one visited.Its been 10 days.

On 3rd evening got call from SM enterprises (Puja) that some will visit tomorrow.That tomorrow didnt came till today.

The problem is there is a part broken covered in AMC. Thats y the technician is so much relenting.

How many time do u want customer to call support??

This is how you treat customers in AMC??? We are not going to renew AMC.

I registered my complaint for washing machine not working on saturday 1st oct 2016. compalint number 18498367 customer id 11317004. they assured me that technician will come on same day else on monday by 7 pm (as per my request). i got a call from technician (aman) saying that he can not come by 7 pm please get this done on saturday.

Now i have to wait for a week time to get this done. delhi ifb represtantive located in sang nagar does not know how to talk and behaved very badly and like stubborn female. not accepted at all from such a big company ifb. won't recommend anyone to but ifb product due to bad and worse customer service.

We had purchased the Senorita IFB washing machine in 2013 but since then almost every month we have to file a complaint regarding some error/problem in the machine. Such major parts have already been replaced e.g. motor, panel a multiple times, door lock and much more. Presently its in warranty and even then every month there is some or the other problem with the machine. who will pay for its repair that is needed every month once the warranty is over.

It is requested to either replace this machine or shut your industry

Taken amc in march 2016 for 2 years. lodged a complaint (complaint ticket no [protected]) on 19th sept. attended by shri kailash, chennai on 21st sept. but did not resolve the issue. the complaint was closed???

Another complaint raised for the same problem, (complaint ticket no[protected] dated 1st oct. the complaint not attended. the complaint closed???

Another complaint raised for the same problem (complaint no[protected] dated 3rd october.

The problem not resolved.

I have ifb front load washing machine since last 2.3 years approx., which is under warranty period. There was complaint lodged on sep 22, 2016 wide ticket no.[protected]. The problem is still not fixed, as reason given by untrained mechanic were multiple which changed according to their visits. I could only sense one thing post their visits (Only interested to make earning illegal way). The problems didn't just co-relate the way it was portrayed. My request is to get the problem resolved asap as its hampering our day to day life due to non working appliance. I am not paying a single penny, irrespective of any false claims by ifb mechanic (Just to make it appear the core issue not included in warranty). We have been happy customer till the problem existed, and we intend to being happy customer in future too. Hope my issue will be addressed asap with ifb.

Hello Team,

I have purchased a washing machine from IFB, model:Aqua Elena SX in Nov-15, since then Servicing is done only once that is in the first month of purchase.I am calling to customer care since two months for Servicing of my washing machine but no one is turned up till now. Whenever I call to them, they say that today we are going to come and also forcing me to buy their detergent to buy so that machine will work nice, if I say no they are not coming for Servicing.Really appreciate if someone help me to resolve the issue.

Thanks,
Anantha Saina

Pls note that it's been 1 month since I registered a complaint with IFB. Technical has come 3 times, every time telling that a new part has broken . It's completely diamanted and no one is attending to my complaint now. My ticket No. is [protected]. IFB CARE customer call centre always is unreachable.
It's frustrating
I have a valid AMC for which I have paid 5410/-
Kindly someone pls escalate

Reference : Ticket number 18239812

A complaint was registered on IFB customer care no dated 11/08/2016 (customer care no.-[protected]) the issue of non proper working of my IFB washing machine. Till today neither received a call from the technician nor the issue was attended and also called many times to Mr. Samir ( mobile no [protected]) IFB service center Varanasi but not proper response.


kindly take necessary action on priority.

Regards--
Om prakash verma
[protected]

Regarding customer service Department Installation/Job Sheet. Job no . FRUD001/17660. Customer code 1046120.Ticket 18483032.Call date 28Sept.2016;02:46pm.
The complaint was attended by Mr. Krishna Prakash on 29Sept2016 at 1:08 pm.He came with the Job sheet pre- marked in the Problem :MACHINE DEAD. He insisted for the advance Service Charges of Rs.576/- with out even touching or inspecting the problem with in the washing machine. His behaviour was erratic. He received the the bill amount of Rs. 576 and was not ready to give the Job sheet compliance saying that he is not been given any duplicate Job sheet paper. I had to get it xeroxed at my own end. Comments given on the job sheet after lot of persuatations as "S.S Unit(Control Unit) burnt". He could not specify or provide code no. of the burnt part inspite of repated calls even to his office (Mr. Vikram).
Comments: Not at all satisfied. Request for REFUND and strict action against Mr.Krishna Prakash's incomptence .

Dear sir,
I called at 14.35 hrs to toll free number[protected] eagerly expecting for prompt service for my ifb washing machine (model:elena). the machine was purchased by me in goa. being in all india service and listening admiration regarding ifb company i had opted for ifb only. but to my regret the ifb representative instead of assuring for extending prompt service explained me a long process of registration and cut my call advising me to call again after 3pm. not understood her attitude.

(sukumar mishra)
[protected]