IFB Industries Complaints & Reviews

I registered my complaint for washing machine not working on saturday 1st oct 2016. compalint number 18498367 customer id 11317004. they assured me that technician will come on same day else on monday by 7 pm (as per my request). i got a call from technician (aman) saying that he can not come by 7 pm please get this done on saturday.

Now i have to wait for a week time to get this done. delhi ifb represtantive located in sang nagar does not know how to talk and behaved very badly and like stubborn female. not accepted at all from such a big company ifb. won't recommend anyone to but ifb product due to bad and worse customer service.

We had purchased the Senorita IFB washing machine in 2013 but since then almost every month we have to file a complaint regarding some error/problem in the machine. Such major parts have already been replaced e.g. motor, panel a multiple times, door lock and much more. Presently its in warranty and even then every month there is some or the other problem with the machine. who will pay for its repair that is needed every month once the warranty is over.

It is requested to either replace this machine or shut your industry

Taken amc in march 2016 for 2 years. lodged a complaint (complaint ticket no [protected]) on 19th sept. attended by shri kailash, chennai on 21st sept. but did not resolve the issue. the complaint was closed???

Another complaint raised for the same problem, (complaint ticket no[protected] dated 1st oct. the complaint not attended. the complaint closed???

Another complaint raised for the same problem (complaint no[protected] dated 3rd october.

The problem not resolved.

I have ifb front load washing machine since last 2.3 years approx., which is under warranty period. There was complaint lodged on sep 22, 2016 wide ticket no.[protected]. The problem is still not fixed, as reason given by untrained mechanic were multiple which changed according to their visits. I could only sense one thing post their visits (Only interested to make earning illegal way). The problems didn't just co-relate the way it was portrayed. My request is to get the problem resolved asap as its hampering our day to day life due to non working appliance. I am not paying a single penny, irrespective of any false claims by ifb mechanic (Just to make it appear the core issue not included in warranty). We have been happy customer till the problem existed, and we intend to being happy customer in future too. Hope my issue will be addressed asap with ifb.

Hello Team,

I have purchased a washing machine from IFB, model:Aqua Elena SX in Nov-15, since then Servicing is done only once that is in the first month of purchase.I am calling to customer care since two months for Servicing of my washing machine but no one is turned up till now. Whenever I call to them, they say that today we are going to come and also forcing me to buy their detergent to buy so that machine will work nice, if I say no they are not coming for Servicing.Really appreciate if someone help me to resolve the issue.

Thanks,
Anantha Saina

Pls note that it's been 1 month since I registered a complaint with IFB. Technical has come 3 times, every time telling that a new part has broken . It's completely diamanted and no one is attending to my complaint now. My ticket No. is [protected]. IFB CARE customer call centre always is unreachable.
It's frustrating
I have a valid AMC for which I have paid 5410/-
Kindly someone pls escalate

Reference : Ticket number 18239812

A complaint was registered on IFB customer care no dated 11/08/2016 (customer care no.-[protected]) the issue of non proper working of my IFB washing machine. Till today neither received a call from the technician nor the issue was attended and also called many times to Mr. Samir ( mobile no [protected]) IFB service center Varanasi but not proper response.


kindly take necessary action on priority.

Regards--
Om prakash verma
[protected]

Regarding customer service Department Installation/Job Sheet. Job no . FRUD001/17660. Customer code 1046120.Ticket 18483032.Call date 28Sept.2016;02:46pm.
The complaint was attended by Mr. Krishna Prakash on 29Sept2016 at 1:08 pm.He came with the Job sheet pre- marked in the Problem :MACHINE DEAD. He insisted for the advance Service Charges of Rs.576/- with out even touching or inspecting the problem with in the washing machine. His behaviour was erratic. He received the the bill amount of Rs. 576 and was not ready to give the Job sheet compliance saying that he is not been given any duplicate Job sheet paper. I had to get it xeroxed at my own end. Comments given on the job sheet after lot of persuatations as "S.S Unit(Control Unit) burnt". He could not specify or provide code no. of the burnt part inspite of repated calls even to his office (Mr. Vikram).
Comments: Not at all satisfied. Request for REFUND and strict action against Mr.Krishna Prakash's incomptence .

Dear sir,
I called at 14.35 hrs to toll free number[protected] eagerly expecting for prompt service for my ifb washing machine (model:elena). the machine was purchased by me in goa. being in all india service and listening admiration regarding ifb company i had opted for ifb only. but to my regret the ifb representative instead of assuring for extending prompt service explained me a long process of registration and cut my call advising me to call again after 3pm. not understood her attitude.

(sukumar mishra)
[protected]

Reference : ticket number [protected]

A complaint was registered on the issue of non working of start button of ifb dish washer neptune on 27/09/2016. Till today neither received a call from the technician nor the issue was attended.
Also please note that the control panel was replacedon date 01/09/2016 against complaint ticket number [protected]. However the problem repeated within a month's time. The replaced panel is not in good condition, either it is a reconditioned one or is not a genuine spare part.

Please note the above and take necessary action on priority.
Considering to approach consumer forum for a compensation if the issue is not addressed by today.

I purchased washing machine on 17/07/2013. Your engineer came for installation, he unpack the machine and found the top cover of machine was broken. He assured me that the company changed the cover and he wrote this in his installation report. But till date no one responds. I call several time to call centre they give me number of local sells manager number, but they not give good response.

My micro over is under amc. now it has some heating problem. i have already register two complains vide ticket nos. [protected] & [protected] dated 30 aug 16 & 10 sep 16.. but till now my problem has not been solved. kindly do the needful for urgent solution of my problem. if this type of service rendered by sch a big company, then what will be its reputation in the society.

I bought ifb dishwasher abt 6 months back. It broke down multiple times and the technician tried to repair it but all in vein.. Then he told its divisor is defective. New part will come then it will work. But from last more than one month they could not repair it. I complained multiple times on toll free and at service center also but got only assurance. Complaint numbers are your ticket no. Is 18328721. Ifb care will get in touch with you shortly. Please call[protected]/ [protected] for updates, quoting ticket no. Thanks for contacting ifb. 2nd complaint response - sorry for the inconvenience caused. An incidence e142310 has been generated in our escalation channel system.3rd complaint response - your ticket no. Is 18472892. Ifb care will get in touch with you shortly. Please call[protected]/ [protected] for updates, quoting ticket no.
Worst service of any company... Now will go to consumer court

I Naushad Alam has bought IFB AC from MEHTA ENTERPRISES on 21-3-14.
Model no ACS18AK3TC.
I had complain on[protected] in Okhla New delhi on the no.[protected]
The executive came on[protected] saturday evening time he told the compressure is not working so compressure will change.I told ok he told near about 2500 hundred will be charge.I told ok.
But on 28/9/16 I got one call from same no by Mr.Yesh that you will be charge like 2850.00 for gas+ 500.00 for nytrogen gas +550.00 visit charge +12% =Now total is 4368.00.
Is it ok the total bill 4368.00.
My email id is [protected]@yahoo.com.
The gas cost is only 1500 then for what the are charging 2850.00????
Pls revert.
Best regards/Naushad

Sir,
Required details are as under-
name- Sunir Kumar Rai
Regd mobile no- [protected]
Address- 59 Vishnu lok Colony Kanpur Road Lucknow - 226023
Product- Front Loading IFB Washing Machine
ifb customer code -2183069
complain- During washing machine cuts punches the cloths
Machine is under AMC
complain lodged to customer care on dated 08.06.2016 complain no[protected] complain closed without resolving the problem. Again complain lodged on 10.07.2016 complain no[protected] and after 10.07.2016 several reminder on customer care and every time they ask technician will visit within 48 hours but no one visited till date and problem still out stands .due to non services from ifb we suffer so many cloths damaged by machine and inspite of amc no visited for solvin the problem. Really it is a bitter experience with ifb.

I being the IFB Microwave oven 30SC3 since 2014. applied online for demo cooking class still after 2 years u are not able to solve the issue(customer code[protected].

on 26-9-16 gave complaint on start button problem issue and not yet resolved. what is the use of your service center and 24/7 online service.

is you people misguiding customers in this issues

Hello its varun bansal, i am writing here to compaint against my newly bought two IFB fully machine that it is distorting our clothes too much that newly bought clothes after washing looks like too old and u can say fate hoye . We compainted about it so many times but they hadn't listened us. They are just telling us they will repair but we have got repaired our one of two machines but we r facing same problem. So that why reason i wanted from u to change my machine inatead of getting talks like that we will repair or do. anything else i just want to replace it with new machine because i had invested Rs-40000. When i asked retailer about my problem they simply said that this model IFB AW7201 RB is defected built by company. But now what can i do. Plz just solve my problem and i just want to change my machine without any discount charging and to replace it with new one or another model.
I hope u will solve my problem

Dear sir,

I have registered my complaints three to four time in past four months, but still now no service person have arrived, if they took the phone they will say tomorrow i would come. I have been irritated for lot time regarding these kind of activity, we bought this product for the quality service only why they are affording. Kindly requesting you to make service at correct time otherwise advising you to come and take the product, it is our fault to buy these type of products

Thank you,
Rajesh khanna r

Dear sir/madam,

I registered a complaint (Complaint no.[protected] regarding ifb microwave on dated 12 sept 2016. On same day, a technician attended that call and checked my bill for free warranty service and suggested that within 2 or 3 days they will replace the "button panel" to fix this problem. On 17 sept and 18 sept, i called customer care again to tell them that my problem is still pending. As response, they gave me a vendor number that is [protected]. I called them many times from 18 sept 2016. Every time they said that they will fix it tomorrow. I want to know the meaning of "tomorrow". As per my experience with ifb customer service, tomorrow means "harass the cutomer" or "problem will fix never". Is it so? Till now i don't find any solution.

My ifb customer id is : 11207494.

I am requesting you to do the needful as soon as possible.

Thanks and regards,
Saswata

Ifb dryer had stopped working but was under warranty someone came to attend to the complain he opened some screw and told me that some switch had got burnt and would be replaced with out any charges as it was under warranty then he made the machine on direct mode and told me he would report back with a new switch in 3 days but 1 1 /2month I gave a second complain then a third but no one came in after that some other person walked in and demanded rs650 for both the time the machine was opened by the service center person highly disappointed this is a money making racket will never consider an Ifb product for future bad service