IFB Industries Complaints & Reviews

Sir
i purchased the your product IFB washing machine model TL-RCG 6.5KGS AQUA on 11th October 2015 from M/s.Anbu TV Centre & Home Appliance, Arcot - 632 503. Vellore Dist.
B.No.CBIP/202/11.10.2015

for this machine was rat damaged for the machine bottom and in side of machine damaged

so your product the very lowest quality plastic and material put in your products

and i call the ifb service engineer through M/s.Anbu TV Centre & Home Appliance, Arcot - 632 503. on 15.09.2016 next the service engineer s.prakash (cell.no.[protected]) visit our house on 17.09.2016 he see the machine he told to me the part of AQUA is damaged is cost of 2500/- & 1800/- onwards, mr.prakash was tell only this item changed then run your machine i eared the massage totaly funk next another person call to IFB Team Leador mr.Saranraj (cell.no.[protected]) he returned the another person (engineer), come in our house and run the machine without any chang of the part the AQUA item, till time run the machine

but i want replacement of new machine IFB TLRCG 6.5 kgs because the old machine was damaged inside of machine wich part damaged i don't know so i want new one, the rate was damaged in your loest plastic quality in your products, it is your problam,

so do the needful,

if not action in 24hrs for our mail & compliant i send through Face book Watts app & you tube and other washing machine company send the video & photo with voice explanation for the damage part of machine & AQUA and other items

I purchase senorita SX 3 years before now my machine door not open . I raise a complaint 4 days before but still now no one contact me for resolution . and again i call the customer care 2 days before they said technician will come Saturday . but he is not and today is Monday am waiting for their tech.ifb care not work[protected].

Comp no : [protected]

My dish washer needs repair, hence I called on the customer care .They sent one technician who could not fix up the problem but still charged Rs 290/= .The date was 30/08/2016 and the person came on 7th Sept with no solution. I again advised IFB customer care on 13th by mail which was acknowledged on 14th Sept. Since then there is no action at all . This company is not ready to offer after sales service to the otherwise good products sold by them.
My customer Id is 1839995. my name is Mrs Rashmi Nagle
Subject: Re: IFB DISHWASHER NEPTUNE
Date: Sun, 18 Sep 2016 17:12:42 IST
Madam,

Please refer my mail dt 13/09/2016 and if possible please arrange to repair the
machine.
It seems that IFB has to do nothing about after sales service.

Rashmi Nagle

On Wed, 31 Aug 2016 16:18:30 +0530 [protected]@ifbglobal.com wrote


Dear Sir/Mam,
We regret the inconvenience caused to
you.

We are looking into the matter and will revert shortly.
NOTE: If you choose to reply via email, please do not change the subject line
so that we can directly refer your case.

Thanks &
Regards,
Vinita Naik
IFB Customer
Service
________________________________________________________________________________...⇄
________________________________________________________________________________...⇄
___

Sir,

I am using IFB dishwasher since 2009 with full satisfaction.Now I am
having some
problems in the working of the machine.Sometimes it takes too
long to complete the
cycles i.e. upto 3/4 hours.
In this situation I need
some technical help to fix the problem.
the details of the machine are as
under

model--Neptune
Sr No[protected]
Customer
Id[protected]
Installed on 30/03/2009

The machine was serviced sometimes
in the year 2013 by your service agents M/S
Akhilesh enter.
I shall be
glad if you will please arrange for service/repair of the machine.
My contact
details are given below.Thanks.


Rashmi Nagle
plot no
4,
Deendayalnagar,
Nagpur 440022
Mob [protected]/[protected]
Dt
30/08/2016

ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ...⇄

Reply Reply All Forward Delete

I never expected such a poor support and communication from IFB. I was assuming IFB as a very big brand but still its not even given support like a local brand.

Let me explain my problem in detail.

My Registered Mobile : [protected]

I have a raised a complaint in IFB on 16/08/2016 . Ticket no: [protected]. They said they will attend in 24 hours. But they didn't come on time. After repeated calls a person came and confirmed there was problem in drum. We will replace in two days.

After a week enquired to them and they didn't give proper reply. I cald customer service and and they said me the ticket has been closed. I was shocked. Again i raised a ticket [protected] and no one came and again the ticket closed. Next time when i called i found my mobile number was wrongly updated purposely. Again i requested to change the number.

In the customer care they gave the local support number [protected]. I cald them daily and they will say Engineers are busy we will get back in a day. Or they will say spare not come. I was very much irritated with these answers and again raised a complaint on 16/09/2016 8 AM, [protected]. Same answer. Engineer will come in 24 hours. Waited till lunch time and i started caling them. They said Engineers are yet to start and they will come today 5 PM. Again i cald they they said 6 PM. Again i cald them they said 7 PM. Now no one is picking the call as expected.

Please fix this at the earliest or please check any refund is possible for the defect product so that i can buy some better one and get out of this headache.

TO WHOMSOEVER MAY CONCERNED

I have complained regarding my washing machine not spinning two weeks back & the same has been dealt with as under:-

1)The service centre is not attending calls on [protected] .
They told before that the problem would get resolved in 24 hrs.When it dint we call back as there was no follow up from company.They dont even know the status of complaint & whether the dealer has dealt with the same.
Then, they told that they dont have access to call the dealers & technicians as they communicate on emails & gave us the no. of dealer Ms.Jyoti so that we can help ourselves.

2)The technician in Itarsi Atul Modi [protected] has not appeared after checking why machine is not spinning & told that dealer is not supplying spare parts .
He hasn't answered our calls thereafter.It seems he has put our no. on autoreject.

3)The dealer in bhopal Ms.Jyoti [protected] has also been delaying in supply of spare part.Firstly She said that Atul Modi has not billed for the same.Then she told that spare part is dispatched but the same has returned back .Even she doesnt take pain to call back / follow up.

I request IFB authorities who have made big promises at the time of sale to please peruse towards the matter as the persons mentioned above doesn't seems to be interested in quick & effective services.They are just giving reasons & playing blame game & not aftersales support.

It is really unfortunate that companies like you is so unconcerned about their customers.

HOPING FOR AN ANTICIPATE RESPONSE

Complain No. 18396355

With regards,
Pavan Agrawal
[protected]

I gave a complaint for a nonfunctional dishwasher ( under AMC) to be repaired six months ago. My machine has not been repaired till now . The first complaint number given in february 2016 is 1736778. The modus operandi is that the complaint is closed without assinging any reason and a new complaint is registered and the old one is not reopened. The process continues .I have given many complaints but in vain.
IFB is the worst company for customer care service.

We have a IFB Microwave Oven, bought with so many expectations about the firm and product. It was purchased last year and still its magnatron is in warranty. Now as per the recommendations of your marketing representative we bought a comprehensive AMC for our Oven in June this year. Our products keypad became defective last month and hence a complaint was lodged with your firm on August 27, 2016 with a complaint Number as [protected]. Our permanent Customer ID as told is 10903953.
Today is Sept 17, 2016, even after numerous telephonic calls and chase up my product remains defective. Its going to be almost a month. kindly arrange to repair it at the earliest.

Since 18th aug'16 till date i have made complaints for 4 times over toll free nos. Under ticket no.[protected], [protected], [protected] and [protected]; but ifb is not bother to attend the complaints and rectify the issue. Repeatedly, told for the urgency, but ifb is not bother. While selling the microwoven, they politely sold their product, now not bother for servicing after sales.

These type of companies should not sustain in the market.

My washing machine is out of order from[protected].We registered a complaint, a technician came for inspection but he did nothing, just said the door lock is damaged and will be replaced within two days but still now nobody has come. Again I registered a complaint but nobody came till date, every day call center said that they are forwarding the message to the technician but nobody has come yet. Ticket Nos.- [protected], [protected].

Please do our servicing as soon as possible, as it is very difficult for us to wash our clothes.

Registered information:-
Indrajit Sarkar
42/6, Brajanath lahiri lane, Baksara, Jana gate,
Howrah, 711104
Mobile Number-[protected]

I procured IFB Digital 5.5 KG Washing machine ( Serial No: 5580) in 2009 and I have an active Annual Maintenance contract valid till 24-Mar-2018.•Twice I have renewed Annual Maintenance contract post warranty expired and this machine has undergone several spare replacement in the last 5 plus years.

I have registered a service complaint on 19th Jun under ticket no [protected] and on 23rd Jun, I got a SMS stating your complaint no: [protected] has been resolved and asked to SMS “N” to [protected] if the issue was not resolved. I did that but I got a response stating “Sorry, we were unable to identify your ticket number. Please contact our call center for help”. After several chase up with the engineer and with their service agency (Mobile no: [protected]) and the board was replaced. The issue was not resolved even after the board was changed and this time engineer mentioned the tacho meter to be replaced. He mentioned that he will order that and replace as soon as it arrives. Called many times, no response … On 9th Jul, I posted a complaint in your face book

I got a call from TN escalation team on 29th July and I have provided the entire case history over an email. I asked for AMC refund and to take back the washing machine paying me 50% of the capital cost since it did not provide me ROI as expected. No response that as well then I wrote a mail to Company Secretary G Ray Chowdhury and a week later to Chairmain Bijon Nag. I got a call post this mail and the manager assured for AMC refund and fix the machine problem.

Later I got a mail on 1st Sep stating they will provide AMC refund and they will not repair the machine free of cost which is really unfair

It's been two weeks path I haven't received the AMC refund.

This complaint is regarding the poor service provided to washing machine . The product has been out of order for more than a month. I am having an active AMC for the product. One of service Technician, visited the place and just left it as it is quoting he will show up next day with new motor(which he seems to figure out with his expert analysis) . After this, there is no follow up and i have raised multiple tickets : [protected], [protected], [protected]. All the tickets have been closed without any intimation. I wold like to escalate this issue to the higher management. This is not the service which is expected from a reputed company.

Today there occured an incident in my house due to the IFB front load washing machine. My husband and I both go to work. My 11 months old daughter stays at home with my nanny. This week I had my in laws visiting me.
Today they switched on the machine which was running fine and ran till completion. Then around 15 minutes later smoke started coming out of it. My mother in law saw it and immediately switched off the power supply and mains. Fire started coming out of the area where the circuit was present. The fire burnt a part of the front panel and made a big hole before my mother in law poured two jugs of water to quench the fire. This could have been life threatening to my entire family and we were saved narrowly.
I purchased the IFB washing machine in August 2010.
Model
It seems that the mechanism to prevent short circuit was faulty or did not work. I demand an IFB service personnel to visit and investigate as soon as possible. IFB should take responsibility and replace /repair the machine and ensure that their products meet safety standards.

Sir;
I brought an IFB serena Aqua 6 kg Washine Machine from Nandilath G-mart on 10/09/16.After delivery, they asked me to call the toll free number for installation.As per IFB standard they will install the product within 24 hours(mentioned on cover), but till today (16/09/16) they are not come to install the product.When i called there toll free number[protected]its not a toll-free, its toll-paid) for solution, they gave so many numbers of technicians(alapuzha) to call, i called all of them but most of the persons are switch off.One technician said they are not familiar in washing machine.WHAT IS THIS?.In IFB customer care malayalam, when i asked for solution one guy said "go and return the product to the shop itself and buy another product" and suddenly putoff the phone.WHETHER IT'S FAIR SIR?Not expect this from IFB.WHETHER IFB GAVE 5 DAYS HOLIDAY IN ONAM RUSH TIME?I lost my valuable time by taking leave for 2 days by waiting technician and spent some amount to call PAID TOLLFREE.I need justice sir.I think'CUSTOMER IS LIKE GOD(Mahathma gandhi)'so please do the needful to remind the great words.

I am under annual maintenance contract upto25/10/2017for elena dx washing machine by paying rs-3797. I made a compliant on 13/09/2016 regarding door lock of the washing machine. Next day 14/09/2016 one person came and introduced himself as ifb representative. I show the machine. He asked what the problem is. I said door is not locking properly. He did not allow me stay near the machine. He asked me to show the amc sheet. I went other room to take the amc bill and validity paper. When i came back in few minutes, he told that now problem is solved and said the door is locking properly. Then he asked xerox copy of amc. I said him that, i do not have any xerox copy of this amc. He told that submit one xerox copy of amc or you have to pay for parts and service charges for changing the parts otherwise, he will remove the parts. I called the customer care, they also replied the same ie) you have to give one amc xerox. Since i do not have the xerox copy of amc, i paid the amount for parts and services rs 1000 instead of rs 930 because ifb representative does not have the change. I cannot do anything against this. This is the annual maintenance contract of ifb washing machine. Kindly do the needful

I have an ongoing complaint with IFB with ticket number [protected]. The complaint is regarding an inlet valve which I purchased. I was not given a proper bill for the purchase from the company. Also I was charged an extra of 200 Rupees for the product. I have got calls from various IFB employees who are investigating me for further details instead of taking action against the wrongdoer. If this continues to be the case I will be going to the Consumer Forum with my grievance. Selling product without bills and at illegal prices is unethical and completely unprofessional. Since I am educated I found out about this irregularity. IFB salesmen might be cheating others in the country. I was hoping IFB would respond with a justified action against the person and solve my issue. But they keep tossing around the issue without any respect for customer's time. This is highly disappointing and has made me consider if I should trust IFB in the future.

I have raised 3 tickets for the malfunctioning of the IFB Washing Machine display. No one is coming and fixing the issue. And they are closing the tickets with out my consent. This is really bad and its not a professional in handling the issues. Even very small companies are far better than IFB. I am expecting to get rectified by IFB.

Very first time one guy came and told they is issue in the display and it needs to be replaced. And he told he will be replacing in another 4 days. No one turned up. And after few days, they closed the ticket. Again, I have called up the customer care and told what happened. They said they will escalate the issue. But nothing happened. When I called again for the 3 rd time.. they told the same thing like. escalation.. nothing works out till today..

Dear sir, I had logged a complaint on 07.09.2016 but nobody have contacted to me till date.I have never seen as much poor service in my life.
Lucknow is capital o[censored]ttar Pradesh, where you are failed to attend customer complaint after 6 days is over.Why I should not go to Consumer court and publish in local Newspaper, your rude and rough services.
I think that the product and services of company are largest worst in the World.
Pl look into and resolve my complaint immediately. Comp no is 18364864 dt. 07.09.16

Dear Sir /Mam
I bought a IFB TL-SCH 8.5 kg washing machine in the mnth of Aug 2016 .
1st time dealer (Raj electronics, R.k . Puran, New Delhi ) has send the old machine ...then I have to tell them to change with new machine.
2nd time when when I got machine the machine drain system was troubling .
3rd time when I got machine the door has got some problem as its blinking door ...although the door is close & I am using fully automatic machine from yrs.
I complained (comp no[protected]..no body called us as they said they will send senior engineer ...nobody had come since then ...the wet clothes r in machine from last 3-4 days .
Since we got this machine ..I am calling almost every day ...but no action is taken place ...they sending me old machines all the time ...which has got no manual .
Now I am going to consumer forum ...Bcos I don't want this machine & fed up with ur executives, engineers & calling customer care calling everyone again & again
I am telling everyone not to buy any appliances of IFB...
No service provided ...no concern person

I have registered compliant about 1 month ago for my newly purchased IFB 23SC3 23 L Convection Microwave Oven.

Complaint number is 4554162 and [protected] regarding the rust over the oven ordered.

After n number of times I called, It was said that rust is not covered under warranty.
Tell me one thing we have n number o[censored]tensils as well as electronic items in our kitchen none of them got rust why is this particular product.

I would also like to tell that some utensils are getting burn inside the oven. Unbelievable that this is of IFB brand. Felt like bought a local product.

This is straight manufacturer fault and product which was given to us is of cheap quality.

This will not be tolerated. We trusted IFB hence bought oven from you.
Now there is neither service nor warranty and they are asking add on charges for servicing the complaint.
Either you replace the product or take this product back to you freely from us as i dont trust this product anymore.

If this will continue like this and the I would definitely recommend my friends to go against shopping from Manufacturer IFB Global due to such pathetic service.

Thanks,
Rishi

My name is L.Karthik residing at 3/3 Bankers colony, Kumaran nagar, Trichy-620017, contact number is [protected] and [protected]. Our IFB washing machine didn't worked properly on 29th july 2016, so my mother Mary Manonmani called to IFB customer care for service to the number[protected] they said that an IFB service executive will call us back, an IFB executive named Stalin called on 30th july 2016 from the mobile number [protected] and he came to our home and dismantled the washing machine and said that ULTRA BEARING and PUMP in the washing machine got damaged and it should be changed. He said that will cost above 6000 but the actual price of the spare parts was not that much cost. Then he said that if we pay Rs. 3278 and extend the warranty means the spare parts and the all other spare parts will be free of cost if they may be damaged in future. But still now(12:06:2016) he didn't came to change the spare parts if my we call him means he is not responding and scolding in bad words. we call to the IFB customer care number also the tele executive named Prema given fransis manager contact number named Karthik and his number is [protected]. He is also not responding and answering properly. Kindly take complaint against these issues on IFB and persons working in IFB and take necessary legal action regarding this issue and solve our problem against IFB product. I attached photos of the bill copy which they gave to us.
Thanking you.