IFB Industries Complaints & Reviews

I had purchased ifb refrigerator 16 months back.
Product code - rffb400edwdls/2014
Complaint no [protected]
From few days there was multiple problems.
1. There use to be sudden noise (Which use to be very high)
2. Inside the refrigerator it was completely heated up.
3. At present refrigerator is making continuous noise like a mixer.
Now i have switched of main switch only (Refrigerator has started to stink)

I raised the complaint through 24/7 service center and they had assured me that senior technician will visit our home by 2pm today positively but no one turned up and i have nt received any call also from any technician also.
I called back to the service center they gave me senior managers landline no and when i tried calling the call went unanswered.

We had complaint on dated 06/09/206 with the ticket number 18360554,
I have a problem in my washing machines as I have two washing machine one of them is have leakages in the door and the other one is having door lock issues. I also have a dryer from IFB which is having a wiring problem due to which all my work is effected. The site has been visited many times by your representatives but due to unavailability of parts they are also not responding to my calls. Please have a look into the issue as soon as possible as I have an inspection in my company this week and I want all these machines running properly in the inspection.

The concerned officer,
ifb industries - india


dear sir / madam,

i received a call from your delhi service center today at 9.30 am. : phone no. :[protected]. They refused to change the body of our ifb - senorita washing machine, whereas your good-self send a bouquet and promised to change the body under amc.
Today, they gave us a phone no. Of area manager – mr. Tushar : [protected], but he is not picking up the phone.


Amc
annual maintenance contract
sir,
is it not your engineer’s duty
to help to maintain
the machine
from rust?

please read the following points :

1. The machine is under amc right from the day, i purchased.

2. I took every precausions and purchased the ifb trolley with wheels to safe the body from rust and damage.

3. But the machine damaged by rust & unlocked the shocker, but your engineer never tell, about growing rust / damage. He is not responsible. It shows that ‘how they maintain the machine under amc.

4. We are not technical persons to see the machine from inside. It is your engineer’s responsibility to inform us time to time about the rust and treat to remove the rust.

5. I complained earlier also, that your engineer used to come and left our machine & tab on, while no elders were at home to check. We found our water tank empty in the evening.

6. After the complained, his behaviour was never normal and satisfactory, i doubt, he had brocken our machine’s shocker.

So, we humbly request again, to please consider our case and change the body in annual maintenance contract.

Regards
renu bali

Last since one year my washing machine is non commercial.The two untrained technicians who had attended the machine from your free servicing camp who had no any confidence about repair. Some days ago I had lodged a complaint regarding repair of my machine. But no response received from your customer care. I would like to know that " No response" is the system of your custoner care.

We have washing machine "aqua elena 800 rpm 6Kg" three years old, last month the board was burnt and the door is opening during the machine running condition. we have raised a complaint on Aug 18th 2016 with a compliant number [protected] - 3783110 cust id next one tecnician came and return saying they will order a spare parts but no response from them, though we called them on daily basis no response later they have cancel the ticket without any response. After a month when i called customer care i got the information that the ticket was cancelled today I have raised anoter complaint [protected] - 3783110. Not sure ow it is going to resolved. wehave called many times like this and we got frustrated for the worst service of IFB. No response, poor service, no clarity on complaints and not intimated to customer. Please try to fix te prolem and correct the service issues.

I have purchased IFB microwave a year back. IFB official came to give demo.. they pushed me to take two year warranty program to be safe side.. one year later touch pad stopped working.. initially few keys and then 4-5 keys stopped working.

i raised an complaint (ticket- [protected]). service center guy came and directly told whole touch pad need to be replaced( that too not in stock). he said it will be 800 cost for you as this is an external part.. what the hell is external part ???at the time of giving warranty they told all parts will be covered. touch pad is with microwave its not outside of microwave..

my feeling is IFB uses very defective peace of part which will stop working in few month...

I have lodge a complain on 14.09.12016. under complain no.[protected] which has been attened by one mechanic shri RAJUon 16.09.2016 whose mobile no. is being [protected] and after opening the cover and examining he told me PCB is not working and it is to be changed and the cost of that part is Rs. 2032/- and on 19.09.2016 being monday this wil be done and be ready for payment for that part on the same day till then I am contacting him over phone but no result and it is stated that the part is not available in store when this will be available the actual repair work will be done although he has taken Rs. 350/- from me providing a receipt as service charge.
Now I don, t understand how long I fave to wait for such indefinite period. I am completly hopeless and desatisfied with the kind of service provided to me by IFB.

My machine is under amc. Please read below the service levels from ifb. This is not et all expected from a german conglomerate.

Careful when you buy ifb products, products may be good, but service is utter pathetic.

I have raised a request for general servicing on 19th nov 2015. (Please refer to ticket no: [protected]). One mr. Kiran from harinidhi enterprises (Ifb service franchisee in bangalore) came after few days and informed that the dampeners (Suspensions) should be replaced. He collected the mandatory servicing fee of rs.350 and did not give any bill. He said that he would come once again with the dampeners and give the complete bill. He showed up again on 03/12/2015 and replaced the dampeners and sold some consumables collected the money. This time he gave bill only for the dampeners and descale powder and not the bill for servicing charges.

After few days the machine was making huge sound, which was not there earlier prior to raising the previous complaint. I raised another ticket on 22/dec/2015 (Ticket no: [protected]). The technicians did not turn up in time due to holiday season. They came unannounced, when we were not at home and closed the ticket stating customer not at home. When i followed up again, one of the quality person from ifb visited our house around 2nd week of jan and informed that the bearing of the drum has to be changed, and would send a technician immediately. As no one turned up, i raised one more complaint (Ticket no: [protected] on 22/01/2016)

One mr. Chandan from harinidhi enterprises, visited on 25th jan and opened the machine and tried something on the machine. He informed that mr. Kiran (Earlier technician) did not install the dampeners properly, and that the replaced dampeners were not the right dampeners. He said he would inform his team about replacing the right dampeners. Before coming to our house, i appraised mr. Chandan about the previous inspection and that he should come with the drum and bearing. When i reminded him about the drum and bearing replacement, he said that he is not aware of the previous assessment by other senior technicians.

I escalated the matter to ifb by a mail on 27th jan. Customer service responded on 2nd feb, regretting the inconvenience. After few days, i followed up with call center. They said the ticket has been closed. I requested for an escalation.

While i have been receiving calls from ifb goa office regarding the status, the service people have not been coming to our house.

Finally in the month of may/jun (After nearly 6/7 months) harinidhi enterprises rep mr. Anjan, along with another technician came and replaced the drum and bearing. I reminded them about the dampeners, they said, they are not aware of the assessment by mr. Chandan.

When my ticket no: [protected] dated 18th aug 2016, has been closed without proper resolution, i escalated the matter once again. This time an incident e 136958 dtd: 19th august was created.

Incident is supposed to be a serious one compared to a service request. However ifb as a company is not able to prevail upon their service engineers to come and resolve. Surprisingly, we have been receiving once in a week or fortnight if the problem is resolved. Lastly on 16th sep when we received one more call from the goa office of ifb, we informed that no one attended to the problem.

To my utter surprise i received a message that a new request [protected] has been created on 16th sep 2016. Today is 20th sep 2016.

No response till now.

Representative from IFb put descaler and drum losses shine after that. They get it replaced but since the its giving too much noice and is not working properly.

I have been calling them to replace it as drum change open whole machine and its unlikely that it will function as original because technician puts lots of newspaper in place of seal in machine.

Can this be looked please

Sir
i purchased the your product IFB washing machine model TL-RCG 6.5KGS AQUA on 11th October 2015 from M/s.Anbu TV Centre & Home Appliance, Arcot - 632 503. Vellore Dist.
B.No.CBIP/202/11.10.2015

for this machine was rat damaged for the machine bottom and in side of machine damaged

so your product the very lowest quality plastic and material put in your products

and i call the ifb service engineer through M/s.Anbu TV Centre & Home Appliance, Arcot - 632 503. on 15.09.2016 next the service engineer s.prakash (cell.no.[protected]) visit our house on 17.09.2016 he see the machine he told to me the part of AQUA is damaged is cost of 2500/- & 1800/- onwards, mr.prakash was tell only this item changed then run your machine i eared the massage totaly funk next another person call to IFB Team Leador mr.Saranraj (cell.no.[protected]) he returned the another person (engineer), come in our house and run the machine without any chang of the part the AQUA item, till time run the machine

but i want replacement of new machine IFB TLRCG 6.5 kgs because the old machine was damaged inside of machine wich part damaged i don't know so i want new one, the rate was damaged in your loest plastic quality in your products, it is your problam,

so do the needful,

if not action in 24hrs for our mail & compliant i send through Face book Watts app & you tube and other washing machine company send the video & photo with voice explanation for the damage part of machine & AQUA and other items

I purchase senorita SX 3 years before now my machine door not open . I raise a complaint 4 days before but still now no one contact me for resolution . and again i call the customer care 2 days before they said technician will come Saturday . but he is not and today is Monday am waiting for their tech.ifb care not work[protected].

Comp no : [protected]

My dish washer needs repair, hence I called on the customer care .They sent one technician who could not fix up the problem but still charged Rs 290/= .The date was 30/08/2016 and the person came on 7th Sept with no solution. I again advised IFB customer care on 13th by mail which was acknowledged on 14th Sept. Since then there is no action at all . This company is not ready to offer after sales service to the otherwise good products sold by them.
My customer Id is 1839995. my name is Mrs Rashmi Nagle
Subject: Re: IFB DISHWASHER NEPTUNE
Date: Sun, 18 Sep 2016 17:12:42 IST
Madam,

Please refer my mail dt 13/09/2016 and if possible please arrange to repair the
machine.
It seems that IFB has to do nothing about after sales service.

Rashmi Nagle

On Wed, 31 Aug 2016 16:18:30 +0530 [protected]@ifbglobal.com wrote


Dear Sir/Mam,
We regret the inconvenience caused to
you.

We are looking into the matter and will revert shortly.
NOTE: If you choose to reply via email, please do not change the subject line
so that we can directly refer your case.

Thanks &
Regards,
Vinita Naik
IFB Customer
Service
________________________________________________________________________________...⇄
________________________________________________________________________________...⇄
___

Sir,

I am using IFB dishwasher since 2009 with full satisfaction.Now I am
having some
problems in the working of the machine.Sometimes it takes too
long to complete the
cycles i.e. upto 3/4 hours.
In this situation I need
some technical help to fix the problem.
the details of the machine are as
under

model--Neptune
Sr No[protected]
Customer
Id[protected]
Installed on 30/03/2009

The machine was serviced sometimes
in the year 2013 by your service agents M/S
Akhilesh enter.
I shall be
glad if you will please arrange for service/repair of the machine.
My contact
details are given below.Thanks.


Rashmi Nagle
plot no
4,
Deendayalnagar,
Nagpur 440022
Mob [protected]/[protected]
Dt
30/08/2016

ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ...⇄

Reply Reply All Forward Delete

I never expected such a poor support and communication from IFB. I was assuming IFB as a very big brand but still its not even given support like a local brand.

Let me explain my problem in detail.

My Registered Mobile : [protected]

I have a raised a complaint in IFB on 16/08/2016 . Ticket no: [protected]. They said they will attend in 24 hours. But they didn't come on time. After repeated calls a person came and confirmed there was problem in drum. We will replace in two days.

After a week enquired to them and they didn't give proper reply. I cald customer service and and they said me the ticket has been closed. I was shocked. Again i raised a ticket [protected] and no one came and again the ticket closed. Next time when i called i found my mobile number was wrongly updated purposely. Again i requested to change the number.

In the customer care they gave the local support number [protected]. I cald them daily and they will say Engineers are busy we will get back in a day. Or they will say spare not come. I was very much irritated with these answers and again raised a complaint on 16/09/2016 8 AM, [protected]. Same answer. Engineer will come in 24 hours. Waited till lunch time and i started caling them. They said Engineers are yet to start and they will come today 5 PM. Again i cald they they said 6 PM. Again i cald them they said 7 PM. Now no one is picking the call as expected.

Please fix this at the earliest or please check any refund is possible for the defect product so that i can buy some better one and get out of this headache.

TO WHOMSOEVER MAY CONCERNED

I have complained regarding my washing machine not spinning two weeks back & the same has been dealt with as under:-

1)The service centre is not attending calls on [protected] .
They told before that the problem would get resolved in 24 hrs.When it dint we call back as there was no follow up from company.They dont even know the status of complaint & whether the dealer has dealt with the same.
Then, they told that they dont have access to call the dealers & technicians as they communicate on emails & gave us the no. of dealer Ms.Jyoti so that we can help ourselves.

2)The technician in Itarsi Atul Modi [protected] has not appeared after checking why machine is not spinning & told that dealer is not supplying spare parts .
He hasn't answered our calls thereafter.It seems he has put our no. on autoreject.

3)The dealer in bhopal Ms.Jyoti [protected] has also been delaying in supply of spare part.Firstly She said that Atul Modi has not billed for the same.Then she told that spare part is dispatched but the same has returned back .Even she doesnt take pain to call back / follow up.

I request IFB authorities who have made big promises at the time of sale to please peruse towards the matter as the persons mentioned above doesn't seems to be interested in quick & effective services.They are just giving reasons & playing blame game & not aftersales support.

It is really unfortunate that companies like you is so unconcerned about their customers.

HOPING FOR AN ANTICIPATE RESPONSE

Complain No. 18396355

With regards,
Pavan Agrawal
[protected]

I gave a complaint for a nonfunctional dishwasher ( under AMC) to be repaired six months ago. My machine has not been repaired till now . The first complaint number given in february 2016 is 1736778. The modus operandi is that the complaint is closed without assinging any reason and a new complaint is registered and the old one is not reopened. The process continues .I have given many complaints but in vain.
IFB is the worst company for customer care service.

We have a IFB Microwave Oven, bought with so many expectations about the firm and product. It was purchased last year and still its magnatron is in warranty. Now as per the recommendations of your marketing representative we bought a comprehensive AMC for our Oven in June this year. Our products keypad became defective last month and hence a complaint was lodged with your firm on August 27, 2016 with a complaint Number as [protected]. Our permanent Customer ID as told is 10903953.
Today is Sept 17, 2016, even after numerous telephonic calls and chase up my product remains defective. Its going to be almost a month. kindly arrange to repair it at the earliest.

Since 18th aug'16 till date i have made complaints for 4 times over toll free nos. Under ticket no.[protected], [protected], [protected] and [protected]; but ifb is not bother to attend the complaints and rectify the issue. Repeatedly, told for the urgency, but ifb is not bother. While selling the microwoven, they politely sold their product, now not bother for servicing after sales.

These type of companies should not sustain in the market.

My washing machine is out of order from[protected].We registered a complaint, a technician came for inspection but he did nothing, just said the door lock is damaged and will be replaced within two days but still now nobody has come. Again I registered a complaint but nobody came till date, every day call center said that they are forwarding the message to the technician but nobody has come yet. Ticket Nos.- [protected], [protected].

Please do our servicing as soon as possible, as it is very difficult for us to wash our clothes.

Registered information:-
Indrajit Sarkar
42/6, Brajanath lahiri lane, Baksara, Jana gate,
Howrah, 711104
Mobile Number-[protected]

I procured IFB Digital 5.5 KG Washing machine ( Serial No: 5580) in 2009 and I have an active Annual Maintenance contract valid till 24-Mar-2018.•Twice I have renewed Annual Maintenance contract post warranty expired and this machine has undergone several spare replacement in the last 5 plus years.

I have registered a service complaint on 19th Jun under ticket no [protected] and on 23rd Jun, I got a SMS stating your complaint no: [protected] has been resolved and asked to SMS “N” to [protected] if the issue was not resolved. I did that but I got a response stating “Sorry, we were unable to identify your ticket number. Please contact our call center for help”. After several chase up with the engineer and with their service agency (Mobile no: [protected]) and the board was replaced. The issue was not resolved even after the board was changed and this time engineer mentioned the tacho meter to be replaced. He mentioned that he will order that and replace as soon as it arrives. Called many times, no response … On 9th Jul, I posted a complaint in your face book

I got a call from TN escalation team on 29th July and I have provided the entire case history over an email. I asked for AMC refund and to take back the washing machine paying me 50% of the capital cost since it did not provide me ROI as expected. No response that as well then I wrote a mail to Company Secretary G Ray Chowdhury and a week later to Chairmain Bijon Nag. I got a call post this mail and the manager assured for AMC refund and fix the machine problem.

Later I got a mail on 1st Sep stating they will provide AMC refund and they will not repair the machine free of cost which is really unfair

It's been two weeks path I haven't received the AMC refund.

This complaint is regarding the poor service provided to washing machine . The product has been out of order for more than a month. I am having an active AMC for the product. One of service Technician, visited the place and just left it as it is quoting he will show up next day with new motor(which he seems to figure out with his expert analysis) . After this, there is no follow up and i have raised multiple tickets : [protected], [protected], [protected]. All the tickets have been closed without any intimation. I wold like to escalate this issue to the higher management. This is not the service which is expected from a reputed company.