IFB Industries Complaints & Reviews

My washing machine is out of order from[protected].We registered a complaint, a technician came for inspection but he did nothing, just said the door lock is damaged and will be replaced within two days but still now nobody has come. Again I registered a complaint but nobody came till date, every day call center said that they are forwarding the message to the technician but nobody has come yet. Ticket Nos.- [protected], [protected].

Please do our servicing as soon as possible, as it is very difficult for us to wash our clothes.

Registered information:-
Indrajit Sarkar
42/6, Brajanath lahiri lane, Baksara, Jana gate,
Howrah, 711104
Mobile Number-[protected]

I procured IFB Digital 5.5 KG Washing machine ( Serial No: 5580) in 2009 and I have an active Annual Maintenance contract valid till 24-Mar-2018.•Twice I have renewed Annual Maintenance contract post warranty expired and this machine has undergone several spare replacement in the last 5 plus years.

I have registered a service complaint on 19th Jun under ticket no [protected] and on 23rd Jun, I got a SMS stating your complaint no: [protected] has been resolved and asked to SMS “N” to [protected] if the issue was not resolved. I did that but I got a response stating “Sorry, we were unable to identify your ticket number. Please contact our call center for help”. After several chase up with the engineer and with their service agency (Mobile no: [protected]) and the board was replaced. The issue was not resolved even after the board was changed and this time engineer mentioned the tacho meter to be replaced. He mentioned that he will order that and replace as soon as it arrives. Called many times, no response … On 9th Jul, I posted a complaint in your face book

I got a call from TN escalation team on 29th July and I have provided the entire case history over an email. I asked for AMC refund and to take back the washing machine paying me 50% of the capital cost since it did not provide me ROI as expected. No response that as well then I wrote a mail to Company Secretary G Ray Chowdhury and a week later to Chairmain Bijon Nag. I got a call post this mail and the manager assured for AMC refund and fix the machine problem.

Later I got a mail on 1st Sep stating they will provide AMC refund and they will not repair the machine free of cost which is really unfair

It's been two weeks path I haven't received the AMC refund.

This complaint is regarding the poor service provided to washing machine . The product has been out of order for more than a month. I am having an active AMC for the product. One of service Technician, visited the place and just left it as it is quoting he will show up next day with new motor(which he seems to figure out with his expert analysis) . After this, there is no follow up and i have raised multiple tickets : [protected], [protected], [protected]. All the tickets have been closed without any intimation. I wold like to escalate this issue to the higher management. This is not the service which is expected from a reputed company.

Today there occured an incident in my house due to the IFB front load washing machine. My husband and I both go to work. My 11 months old daughter stays at home with my nanny. This week I had my in laws visiting me.
Today they switched on the machine which was running fine and ran till completion. Then around 15 minutes later smoke started coming out of it. My mother in law saw it and immediately switched off the power supply and mains. Fire started coming out of the area where the circuit was present. The fire burnt a part of the front panel and made a big hole before my mother in law poured two jugs of water to quench the fire. This could have been life threatening to my entire family and we were saved narrowly.
I purchased the IFB washing machine in August 2010.
Model
It seems that the mechanism to prevent short circuit was faulty or did not work. I demand an IFB service personnel to visit and investigate as soon as possible. IFB should take responsibility and replace /repair the machine and ensure that their products meet safety standards.

Sir;
I brought an IFB serena Aqua 6 kg Washine Machine from Nandilath G-mart on 10/09/16.After delivery, they asked me to call the toll free number for installation.As per IFB standard they will install the product within 24 hours(mentioned on cover), but till today (16/09/16) they are not come to install the product.When i called there toll free number[protected]its not a toll-free, its toll-paid) for solution, they gave so many numbers of technicians(alapuzha) to call, i called all of them but most of the persons are switch off.One technician said they are not familiar in washing machine.WHAT IS THIS?.In IFB customer care malayalam, when i asked for solution one guy said "go and return the product to the shop itself and buy another product" and suddenly putoff the phone.WHETHER IT'S FAIR SIR?Not expect this from IFB.WHETHER IFB GAVE 5 DAYS HOLIDAY IN ONAM RUSH TIME?I lost my valuable time by taking leave for 2 days by waiting technician and spent some amount to call PAID TOLLFREE.I need justice sir.I think'CUSTOMER IS LIKE GOD(Mahathma gandhi)'so please do the needful to remind the great words.

I am under annual maintenance contract upto25/10/2017for elena dx washing machine by paying rs-3797. I made a compliant on 13/09/2016 regarding door lock of the washing machine. Next day 14/09/2016 one person came and introduced himself as ifb representative. I show the machine. He asked what the problem is. I said door is not locking properly. He did not allow me stay near the machine. He asked me to show the amc sheet. I went other room to take the amc bill and validity paper. When i came back in few minutes, he told that now problem is solved and said the door is locking properly. Then he asked xerox copy of amc. I said him that, i do not have any xerox copy of this amc. He told that submit one xerox copy of amc or you have to pay for parts and service charges for changing the parts otherwise, he will remove the parts. I called the customer care, they also replied the same ie) you have to give one amc xerox. Since i do not have the xerox copy of amc, i paid the amount for parts and services rs 1000 instead of rs 930 because ifb representative does not have the change. I cannot do anything against this. This is the annual maintenance contract of ifb washing machine. Kindly do the needful

I have an ongoing complaint with IFB with ticket number [protected]. The complaint is regarding an inlet valve which I purchased. I was not given a proper bill for the purchase from the company. Also I was charged an extra of 200 Rupees for the product. I have got calls from various IFB employees who are investigating me for further details instead of taking action against the wrongdoer. If this continues to be the case I will be going to the Consumer Forum with my grievance. Selling product without bills and at illegal prices is unethical and completely unprofessional. Since I am educated I found out about this irregularity. IFB salesmen might be cheating others in the country. I was hoping IFB would respond with a justified action against the person and solve my issue. But they keep tossing around the issue without any respect for customer's time. This is highly disappointing and has made me consider if I should trust IFB in the future.

I have raised 3 tickets for the malfunctioning of the IFB Washing Machine display. No one is coming and fixing the issue. And they are closing the tickets with out my consent. This is really bad and its not a professional in handling the issues. Even very small companies are far better than IFB. I am expecting to get rectified by IFB.

Very first time one guy came and told they is issue in the display and it needs to be replaced. And he told he will be replacing in another 4 days. No one turned up. And after few days, they closed the ticket. Again, I have called up the customer care and told what happened. They said they will escalate the issue. But nothing happened. When I called again for the 3 rd time.. they told the same thing like. escalation.. nothing works out till today..

Dear sir, I had logged a complaint on 07.09.2016 but nobody have contacted to me till date.I have never seen as much poor service in my life.
Lucknow is capital o[censored]ttar Pradesh, where you are failed to attend customer complaint after 6 days is over.Why I should not go to Consumer court and publish in local Newspaper, your rude and rough services.
I think that the product and services of company are largest worst in the World.
Pl look into and resolve my complaint immediately. Comp no is 18364864 dt. 07.09.16

Dear Sir /Mam
I bought a IFB TL-SCH 8.5 kg washing machine in the mnth of Aug 2016 .
1st time dealer (Raj electronics, R.k . Puran, New Delhi ) has send the old machine ...then I have to tell them to change with new machine.
2nd time when when I got machine the machine drain system was troubling .
3rd time when I got machine the door has got some problem as its blinking door ...although the door is close & I am using fully automatic machine from yrs.
I complained (comp no[protected]..no body called us as they said they will send senior engineer ...nobody had come since then ...the wet clothes r in machine from last 3-4 days .
Since we got this machine ..I am calling almost every day ...but no action is taken place ...they sending me old machines all the time ...which has got no manual .
Now I am going to consumer forum ...Bcos I don't want this machine & fed up with ur executives, engineers & calling customer care calling everyone again & again
I am telling everyone not to buy any appliances of IFB...
No service provided ...no concern person

I have registered compliant about 1 month ago for my newly purchased IFB 23SC3 23 L Convection Microwave Oven.

Complaint number is 4554162 and [protected] regarding the rust over the oven ordered.

After n number of times I called, It was said that rust is not covered under warranty.
Tell me one thing we have n number o[censored]tensils as well as electronic items in our kitchen none of them got rust why is this particular product.

I would also like to tell that some utensils are getting burn inside the oven. Unbelievable that this is of IFB brand. Felt like bought a local product.

This is straight manufacturer fault and product which was given to us is of cheap quality.

This will not be tolerated. We trusted IFB hence bought oven from you.
Now there is neither service nor warranty and they are asking add on charges for servicing the complaint.
Either you replace the product or take this product back to you freely from us as i dont trust this product anymore.

If this will continue like this and the I would definitely recommend my friends to go against shopping from Manufacturer IFB Global due to such pathetic service.

Thanks,
Rishi

My name is L.Karthik residing at 3/3 Bankers colony, Kumaran nagar, Trichy-620017, contact number is [protected] and [protected]. Our IFB washing machine didn't worked properly on 29th july 2016, so my mother Mary Manonmani called to IFB customer care for service to the number[protected] they said that an IFB service executive will call us back, an IFB executive named Stalin called on 30th july 2016 from the mobile number [protected] and he came to our home and dismantled the washing machine and said that ULTRA BEARING and PUMP in the washing machine got damaged and it should be changed. He said that will cost above 6000 but the actual price of the spare parts was not that much cost. Then he said that if we pay Rs. 3278 and extend the warranty means the spare parts and the all other spare parts will be free of cost if they may be damaged in future. But still now(12:06:2016) he didn't came to change the spare parts if my we call him means he is not responding and scolding in bad words. we call to the IFB customer care number also the tele executive named Prema given fransis manager contact number named Karthik and his number is [protected]. He is also not responding and answering properly. Kindly take complaint against these issues on IFB and persons working in IFB and take necessary legal action regarding this issue and solve our problem against IFB product. I attached photos of the bill copy which they gave to us.
Thanking you.

Hi Support,
I have purchased the IFB washing (machine automatice top loading) on 31-March-2014 from Khoshla Electronincs, Kolkata. The machine had developed an unsuall sound since some days. I had raised a complaint with the customer care vide a ticket [protected]. The service expert arrived at my place. He couldn't open the machine properly and damaged my machine. He broke my machine and now asking for Rs.5, 000 odd for repairing the machine. The machine had same issue sometimes back during the warranty period. The machine was not serviced properly. I have a harrowing experience with IFB products now. I strongly feel that IFB is ruining it's reputation over the time.
I have been an ardent supporter of IFB Industries for it's quality and level of customer service. If this is the level of service, then I am afraid I will be forced to move to consumer forum.
Can I request you to resolve the issue as soon as possible?

Regards,
Niranjan Mahapatra
+91-[protected]

Complain Dated 18th Aug 2016
Almost 25 days old..

In spite of several calls, Email and followup with company and service partner Shree Sai, no one are responded to this quires till date 12th Sep 2016.

I think i am dealing with dead-body..
Please do answer to this quires and help us with status on my call.
I need my machine to be replace.

regards,
Rakesh Pandya
[protected]

I have taken machine around 5years back in mumbai. Last year i enter into contract with nayaab service center (located in vikhroli) for rs4600 for 2 years! They already have taken more than rs 5000 for belt and some other part. They have told that they are certified by ifb but i doubt! Every month the machine get stuck and they take money for some or other part. I am asking for help so thay if they are not authorised then we can get back our money for breaching the condition of contract! Now i have called another service of ifb in mulund east, thay are telling that price of bearing is 1550 . Plz send me price list of parts of machime so that we are not being victum of fraud . Send me details on my email [protected]@yahoo.com ! Plz help us getting our money back and saving our future money and also send price list of parts and espcially of bearing.

I have registered a ticket on 7 August[protected] that my IFB microwave is not working properly, it is not heating the food stuff.
A technician came after few days and said there are parts needs to be changed but he was not having those parts and said that he will come again when the parts will come. He never came after that. I again logged a call on 24th August[protected], customer care said that technician will visit soon but no one came. I again logged a ticket on 10 Sep[protected] but came to know that my previous ticket is marked cancel dont know why. My microwave comes under AMC and it is already more than 1 month since i logged my first ticket.

I am very disappointed with service from alfa enterprises (Ifb authorised service center), mulund east, mumbai-81. The first request for service ticket no [protected] was registered on 13th aug 16 and service technician attended on 14th aug 16 and told timer is faulty need to be replaced. I paid rs 3250 in advance to get timer and rs 450 for service, a week later technician came with timer but to my surprise it was old reconditioned part, since i am an engineer myself asked him why he is installing old part when i have paid price for new part. He asked me to talk to his office, after replacing with old parts the problem with washing machine wasn't solved. So i called alfa enterprises on 20th aug 16 and spoke to mr. Jitendra yadav mob [protected] and explain my problem. He sounds to be reasonable person and gave me assurance that he will look into matter and try resolve problem at the earliest. However since them i am only hearing cock and bull stories with various excuses not to resolve the problem. And now he's not picking up my phones. I feel cheated by ifb then called their toll free number to register my issue again, they issued anothe ticket no [protected] and number [protected] of miss puja for escalation. And too my surprise miss puja is also not picking up my phone. Hence decided to complaint against all of them. Customer no10730040, for resolving issued i will request for refund of rs 3700.
Suresh verma mob [protected], [protected]@hotmail.com

Dear Sir/Madam

Subject: Repairing of washing machine (Elena 5kg)
Reference: Ticket no.- [protected] dtd 13.07.2016, [protected] dtd 06.08.2016 and [protected] dtd 02.09.2016.

My self Prashant B Raut, presently staying at Amravati, Maharashtra State.
This has reference to the above mentioned complaints raised by me, My washing machine is not functional for last 2 months. Even after repetitive calls and complaint raised, machine is not yet repaired.
I contacted your technician Mr.Prashant Jharbade, Amravati region. He visited & inspected the machine in july-2016 and inform that timer is malfunctioning and same has to be replaced. He told that he will order the timer to pune office but till that nothing has done. Whenever I call your technician, he gives excuses that “timer not available…timer came but for other model…it will take time to get timer..you can talk to amravati centre…and so on. I called up your Amravati centre and talked to Mr.Sahbaj (contact no-[protected]) and requested him to look in to it but there’s no result. You Amravati personnel gave me Pune centre’s no and asked me to keep in touch with Pune centre. I also contacted your Pune centre person Mr.Azlan (contact no-[protected]) on 02.09.2016 and he informed that he will send the timer to Amravati within 3-4 days but till today nothing has been done. I am trying to contact your pune centre personnel but there’s no response. Even he doesn’t respond to my phone calls and SMS.

Request you to kindly look in to the matter. I was very much interested to replace my washing machine to another IFB this Deewali. At least let know if I should wait for my washing machine to get repaired or get it repaired through any local technician (which I don’t want to). Kindly revert urgently or at least forward this complaint to concern department/customer care. Please extend your help.

I have locked a complaint regarding service of my washing machine on 2nd Sep 2016(saturday) with complaint no 11007734.C ustomer care executive told me that to resolved my problems into 72 hours. No any engineer visited to my home till 4days. when i follow up the complaint on customer care then they told that my complaint is closed and the reason is "Customer has no need to service" but i have not received any call from any engineer.
again i have locked a complaint 18375442. then engineer called me and told when you reached home then intimate me and i will come to service your machine. But i called him then he told that "Sir abhi to mai kahi busy hu aur aaj nahi aa paunga." The same incident is happened again on next day.

Very Worst service of IFB. Not suggest anyone to purchase any product of IFB.

I had purchased front load automatic washing machine on 07.06.2013 with 04 years warranty . On 23.08.2016 the machine stopped working . I lodged on online complaint vied no.18291643. The service engineer attended the same and said motor burnt & to be replaced. But till date he has not turned up . I tried to contact their service department . But they are not attending the phone . Thrice i had informed to their costumer care department but all are in vein . I am facing lots of problem for washing our clothes. The very purpose of buying the same is defeated .