IFB Industries Complaints & Reviews

I had made 3 time call to customer care in last week to service my Washing machine. Also, I told them to repair it because it started with "error".
The care told me, company engineer will visit shortly. But engineer not come for single visit in 3 calls.
Also, machine was not yet serviced from purchased date to till.
In last visit the person told to buy stabilizer of Rs 4000/-
Why stabilizer?
That machine I purchased for Rs.- 23000/-
Instead of other company with low price about 8000/- to 10000/-

We have bought this above mentioned washing machine 20 days back and now facing problem with some water pipe is crack and also not available at your service centre in patiala ..online complaint already logged with compliant number 18321426 on 29.8.2016 but till date no action has been taken, its a exchange offer machine so we dont have any other washing machine now.its very difficult to wash clothes.so kindly reslove my issue

I purchased washing machine tl-rdw 6.5 KG aqua in the month of may-2016. due to some problem it stopped working on 24th August, 2016. I lodged a complaint at toll free no. on 25.08.16 and compliant was registered on ticket no.18300669 allotted. But to my surprise no service agent came to check the machine. I repeatedly call at toll free no for nearly four times, last today on 04.09.2016 and each time there is response it will be attended today, but to my surprise no one has checked the machine till date.
It is very shocking a world level company has such type of after sale service and there service centers didn't attend the compliant after lodging compliant after 12 days. You are requested to look into it and resolve it immediately. my phone no. is [protected]

Hello,

My IFB washing machine developed some strange sound few days back and resulted in some critical damage on the inter side of the lid of the machine. A hole is also there due to this. I had registered three complaints of this purpose;
(complaint no 18268157, 16858612,[protected] but of no avail. People would call but no action to fix the issue. Somebody visited went back with the promise tom come back but never returned. It is a deep disappointment and unbelievable to see a company like IFB providing such pathetic customer service. Looks like, since my guarantee is about to expire therefore, IFB is trying to delay the whole process to pass the cost to me.

No response on email as well. Toll free numbers works on will and are unavailable mostly.

I request you to see to this issue

I am Swetha, I logged a complaint for my oven repair, On repeated calls and reminders they have attended on 19th May 2016 and said the problem is related to the capacitor and it costs more than Rs.1000/-, so suggested to register AMC warranty so that capacitor will be covered under warranty which gets activated after 45 days and made us pay 1500 + Service charge 300 for home visit = Rs.1800/-.

Later, waited for the AMC to activate and i have registered complaint again and given the ticket number as 10859056 on 8th July 2016 and the person has attended on 14th July and said as it was some fuse problem and nothing more and need to be replaced which cost 500/- and is not covered under warranty. But, left saying parts to replace are not available.

Now, the second visit person has been cancelled my request without any reason. And again request has been raised [protected] on 6th August and not even response i got from them now.

First a reputed company like IFB should have better qualified people to handle simple matters.Now I feel that it has been made a big mistake that we bought an ifb product because ifb’s sevice has proved to be the worst till now. we are using so many products but haven’t had such kind of experience.

I taken the company service for IFB Microwave oven grilled 20PG3S model against complaint # 14536733 dated 23/12/14.
Company has arranged the service via their authorized service center Sri Ram.
To fix the issue, their service representative removed key pad and replaced with non-grilled one. This made my microwave oven as non-grilled without my knowledge. I raised the complaint to fix it and get me back the grilled one as earlier, but they are not responding now.

Very poor service..had a breakdown 2 months back..just need to replace a part but even after regular repeated complaints..the service people have not yet resolved my complaint. My product is in warranty. The service people always have excuses for delay in service. I am reminding them from the 8th of July! The head office in raipur here nearest to me..there the people give excuses like the part is not available or the part came for replacement was faulty or they don't have any technician available. They always tell us the next day next day..but here I am still waiting for a descent response.

I have taken AMC for IFB washing machine. My machine is having problem and I made a complaint one and half months back. 1 technician came and he said I will come tomorrow and repair your washing machine. Since last 1 1/2 months I am chasing to repair my washing machine but no one is coming to repair washing machine. IFB employee Mr Surender Sharma ([protected]) he does not know how to talk to a person. I requested him and told my problem that no technician is coming to repair my machine. He misbehaved with me. This is such a serious issue. Now after this problem I will never suggest anyone to buy IFB PRoduct or taking AMC from IFB because of the response of IFB Employees.
Again I Called Customer care and got number of MR das. I spoke to him and he gave me assurance to repair my washing machine. He was trying and gave instructions to MR Surender SHarma but evertime he was making me fool. Is it my duty to remind everyday to repair my washing machine. I have taken AMC for 1 year and last 11/2 months machine is not working, so why anyone will take AMC from IFB.
NOT SATISFIED WITH IFB EMPLOYEES BEHAVIOUR, CARELESS ATTITUDE AND SERVICE AFTER TAKING AMC

Complaint no [protected]. Ifb washing machine door has stuck and won't open. Complaint given on[protected], but not yet resolved. I have given complaint 3 times. Whenever I call to customer care, I got just complaint numbers, nothing else...
[protected] - 20/08
[protected] - 26/08
No response from Guntur service centre..
Don't know when it will be resolved...

Customer ID 1679230

Ticket No [protected]: Raised a complaint on 24 Aug that washing machine ELITE is not working. Technician attended the next day and gave a list of items to be changed power board and door lock costing Rs 5200 and service charge of Rs 350. Advance of Rs 2350 was paid. The technician kept saying that the part has not arrived and after a few days stopped taking the call. On calling the service center today 1st sep, I learn that the complaint has been closed.
Kindly explain how is this possible?
A new ticket no [protected] was generated.
Question
1) What is the actual cost of the power board and door lock?
2) How long does it take to get a machine serviced?
3) Why is advance taken for parts from such a recognized global brand?

If you'll are incompetent and cannot solve the problem then kindly refund my money

The problem's with our 5.5kg front load IFB washing machine. Water has been leaking down the machine throughout the washing up and the aberration has been persistent since 2 weeks. A lot of water is simply running off and wasted. So it would be a lot of help if it is seen to as soon as possible by the nearest IFB customer care personnel i.e. in Thrissur, Kerala. Thank you!

I bought a IFB W/M EVA AQUA VX washing machine on 26th Aug 2016 from RENU & COMPANY, Greater Noida, Invoice no. 178. Despite repeated reminders the machine has not been installed yet. One cursory visit was made by the engineer who insisted I get a tap installed before he would do the job. Despite my explaining to him that I had got i elbow bib cock installed, he refused to relent. I have been calling the shop and the engineer twice everyday without any results. I am a retired Armed Forces officer and Senior Citizen seeking your help. Such a response from IFB was totally unexpected!
Regards,
Gp Capt Ajit Singh (Retd.)

I have IFB Front load Eva DX 5 kg and it has some technical issue since last 5 months, Ref: Tickat No.[protected] and 18326820. I must have complain more than 50 times to IFB toll free no., authorized representatives but no. response at all.. Irony they have already taken the money of damage product above the actual price but not giving the Bill...

If we talk to local service center, his behavior and way of talking is really ridiculous and arrogant. I demanded for bill he denied and when I threat to complain, he porously challenged to complain any where. and he was rite, even he is not listening IFB official person and IFB company is at all not taking action against him.

I would strongly recommend public to not buying IFB product at all even they are giving u free u cost..

We have ifb washing machine front load. We took amc for rs5500 and we are told all mechanical parts are covered in that accept plastic bordy parts for 2 years. Now we are facing the problem in the machine water filter is not working technican came to check and told us we have to pay rs1800 for this part because this part is not covered in amc.

This is the way how theses reputed companies make fool of their customers. And make money.

Dear ifb,

Myself d. Thanikavel prabhu from chennai-117. I bought ifb washing machine model ifb tl-rds on may 2016. The probelms i faced was detailed below.
Very very worst useless machine.. It wont wash and not removing light stains from cloths...
Washing quality is very poor. It is not cleaning tough stains. After rinsing also some detergents traces are there in cloths. Totally waste of money and waste machine. I bought this machine 3 months back. I feel i lost the money in the very worst product. Another big problem is often machine get off when it get shift from washing cycle to rinsing cycle or rinsing cycle to spin cycle.
I ask ifb, to stop selling this type of worst product...
You are cheating the peoples, by selling poor products.
I have posted an complaint in facebook.. But as usual they given smooth answer. No use of having this ifb tl-rds machine in my house. Kindly take back the machine, so that i can go for ifb front loading machine or else payback my money. Because the washing quality of ifb tl-rds is very poor and worst. I need solution for this issue.
Pls stop selling this useless model. May be many people in india may lose money by buying this worst machine. Main purpose of washing machine is to wash and clean the cloths in good manner. But this ifb tl-rds machine is like a wet grinder, just soak, wash the cloths for 45 mins and final cloth washing quality is zero. All the stains and dirty will remains in cloths. Useless machine. Pls take back the machine.

I need prompt action from you... Proceed to consumer court to complaint against your quality of ifb product.

Kindly take emergency action on this issue...

Note: pls don’t give smooth answers or computer generated answers...

Regards,
Thanikavel prabhu

I booked my complaints vide ticket no's. 18296023 dated 24/08/2016 and 18313650 dated 27/08/2016 and yesterday vide 18322460. Till date no one from the company visited my house to repair. Although i twice have received sms that the problem is resolved from the company end.
I believe that company is cheating on its customers.
My washing machine is under warranty.
Now, people (Mob. No. [protected]) from the company has started threatening on my phone for not complaining on public platform.

Ajay tyagi

I had raised a call regarding issue faced by IFB washing machine on 21 aug 2016 under ticket ID [protected].The executive who attended this call never responded properly and he could not resolve my issue. he did not try to understand what was the problem faced by us on IFB washing machine.He was rushing to move from our end, finally we could not get any assistance/solution for our issue.

I am an IFB washing machine customer-ID No 2511295 from Thrissur, Kerala.My SENORITA PLUS machine's belt to connect motor and drum damaged due to usage.when I am personally go to your service center at west fort, NP COMPLEX and asked the belt with sample piece, they denied the same and reluctant to book complaint and asked to go for toll free number.This is a rediculas procedure. only your technicians will do the work even though I can do the same myself with in 5 minutes I have to wait in Que for two days. The manager there is not considering me as your customer.this is utter rubbish procedure . once anybody purchased a product spare must be available to anybody

Ifb complain number 11452636

I had complained about my ifb washing machine display not working. (Your ticket no. Is 18308133. Ifb care will get in touch with you shortly. Please call[protected]/ [protected] for updates, quoting ticket no.)

3 days later one person came, his mobile number ([protected]) and he said he is discuss with company and let me know but he after that he never came back.

He even had not open or did anything for that display just saw it and said that need to change the panel. Why they need to change the panel when we can fix it? And before buy your team told me that anything gets bad within warranty period it is free of coast and we will fix it. But now they are demanding more then 5, 000/- for that.

Below is the details of when i had bought.

Invoice no : # del_bil_01l[protected]
Model: ifb senator aqua sx - 8 kg front loading washing machine
Imei / serial no:[protected]
Washing machines & dryers fsn: wmndy9rwhwhfkfrp wid: s97834

Order id: od[protected]
Order date:[protected]
Invoice date:[protected]
Vat/tin: [protected]
Service tax #: aaacw8725fsd001

Billing address
Hikaru ito
6/167, 1st fl dda flat, near iskcon
Temple garhi.
East of kailash 110065 delhi
Phone: [protected] | [protected]

I need to know why your team cant just fix it but not replace with new one. There is a solution for this as well.

Ome time display does not work but most of the time it is working. And when this guy came it was also was working well and was showing display then how he is saying that need to change the panel when he had not open or did anything but just came and see and telling us.

Please look into this mater serious or otherwise i need to take stick action in this.

Hikaru ito

My customer ID 10477938. I had service request for inlet pipe 2m and trolley for my IFB Sanorita 6.5 kg front load washing machine. It is more than a week now but no technician contacted till now. Spoke repeatedly with customer care and IFB Assam branch for no fruitful result. Whereas when directly contacted the IFB authorised dealer Tezpur Assam, he is charging more money for the service and the spare. If this service continues then after a waiting period of two to three days further, I will forced to complain through consumer grievance cell. Please do the needful...