IFB Industries Complaints & Reviews

I am an IFB washing machine customer-ID No 2511295 from Thrissur, Kerala.My SENORITA PLUS machine's belt to connect motor and drum damaged due to usage.when I am personally go to your service center at west fort, NP COMPLEX and asked the belt with sample piece, they denied the same and reluctant to book complaint and asked to go for toll free number.This is a rediculas procedure. only your technicians will do the work even though I can do the same myself with in 5 minutes I have to wait in Que for two days. The manager there is not considering me as your customer.this is utter rubbish procedure . once anybody purchased a product spare must be available to anybody

Ifb complain number 11452636

I had complained about my ifb washing machine display not working. (Your ticket no. Is 18308133. Ifb care will get in touch with you shortly. Please call[protected]/ [protected] for updates, quoting ticket no.)

3 days later one person came, his mobile number ([protected]) and he said he is discuss with company and let me know but he after that he never came back.

He even had not open or did anything for that display just saw it and said that need to change the panel. Why they need to change the panel when we can fix it? And before buy your team told me that anything gets bad within warranty period it is free of coast and we will fix it. But now they are demanding more then 5, 000/- for that.

Below is the details of when i had bought.

Invoice no : # del_bil_01l[protected]
Model: ifb senator aqua sx - 8 kg front loading washing machine
Imei / serial no:[protected]
Washing machines & dryers fsn: wmndy9rwhwhfkfrp wid: s97834

Order id: od[protected]
Order date:[protected]
Invoice date:[protected]
Vat/tin: [protected]
Service tax #: aaacw8725fsd001

Billing address
Hikaru ito
6/167, 1st fl dda flat, near iskcon
Temple garhi.
East of kailash 110065 delhi
Phone: [protected] | [protected]

I need to know why your team cant just fix it but not replace with new one. There is a solution for this as well.

Ome time display does not work but most of the time it is working. And when this guy came it was also was working well and was showing display then how he is saying that need to change the panel when he had not open or did anything but just came and see and telling us.

Please look into this mater serious or otherwise i need to take stick action in this.

Hikaru ito

My customer ID 10477938. I had service request for inlet pipe 2m and trolley for my IFB Sanorita 6.5 kg front load washing machine. It is more than a week now but no technician contacted till now. Spoke repeatedly with customer care and IFB Assam branch for no fruitful result. Whereas when directly contacted the IFB authorised dealer Tezpur Assam, he is charging more money for the service and the spare. If this service continues then after a waiting period of two to three days further, I will forced to complain through consumer grievance cell. Please do the needful...

My dishwasher started malfunctioning 20 days ago .I have complained twice by tollfree number. No one has come to resolve my complain till date . What is the use of complain centre. I had a similar experience in April. No one came to resolve my complain even then . Why buy IFB products when they cannot provide after sales service.complainno17606270.

I had register complaints many times from the shop which i bought the washing machine from. Until now IFB hasn't contacted me or attended my problem. I suggested IFB for many people from now onwards i won't suggest it. Whirpool is much better than IFB service. If you don't resolve this issue ASAP i am going to change to Whirpool. The brand value is going down due to this worst service. My new ticket number is [protected]

I bought a ifb washing machine one year back but till now it can't be put to use due to improper installation of the machine. ...the company made a shoddy tap conjunction which get lose and resulted into inadequate supply of water therefore not running of machine. Company should be responsible for the first installation at least. How a consumer adjust tap size according to the company.company should provide an adjustable fitting to the consumer's tap. I want a compensation for not able to use the machine for one year as well as the cost of the fitting afford by me for making the machine put to use however the company send his technician promptly but they are unequipped and unprofessional.
The resentment I am feeling due to this company is not only causes physical work load but also mental pressure of a guilt that I have invested my money in wrong place.

Hello,

IFB Washing machine - Mumbai - NOT responding properly, Machine parts are broken.

I given a complaint on May 2016 by calling to IFB customer care, they sent a person to took photos (he used a android mobile phone to took photos) and he said engineer will visit and solve the problem. Till August 24th 2016 no one called me.

Again on 24th August I called IFB customer care and ask for status they said ticket is closed. And she ask me to for creating a new complaint ticket, new ticket number is Complaint # [protected]

Even though given complaint, customer care person told me to call Nearest customer service center and given below details : Meenakshi (co-ordination and provide service center services) & Mr.Harshad[protected] / 28835997 / 28881391 / 92

I called them they said call to our engineer Engineer number : [protected]...Ritesh

I called him, he said you have to pay for service (Even though it have 10 years Waranty, and machine taken just 1 year before), He is saying you broken other wise how it will break parts? He just seen photos and said I broken them, not sure on which based they decided, thank god I have Video when those are little bit broken in May 2016 and after 3 months it become 2 parts.

When I call them they wont pick up phone for free services / warranty.

Again I called customer care this time they given one more manager number her name is Priti. I called her discussed with her, she said her manager will call me in 15 min, never happen.

I can say IFB is WORST COMPANY, Service is WORST (actually it is not WORST, they have NOT GIVEN ANY SERVICE)

IFB WARRANTY is a CHEATING. They ask for money other wise no service.

Microwave oven not responding. It gets switched on and the regulatory buttons are working fine but the food is not at all getting hot. The oven was bought 4 years back. we tried rotating the buttons several times but of no use. Even the glass plate and light inside the oven are operating fine. it was not functioning since 24.08.16 evening. requesting to send a technical person from IFB, Goa to resolve the issue as we are situated at vasco, Goa at a distance of 15-20 kms from IFB, Goa.

Despite writing the below email to CEO bijon_nag, I have neither received any reply nor received any acknowledgement.

Dear Sir,

IFB has traditionally maintained its market standing on Washing Machine since ages and I do have found memories of my relatives and friends proudly owning and displaying an IFB washing machine. Even the service quality and the persons attending to the same were very thorough and professional. Based on inputs from many I had purchased a Senorita DX 5.5 Kg Washing Machine and have been using it for the past 8 years without any problems which did show the robustness and the service life of the machine.Very recently i.e. in June 2016 we first complained about our clothes getting permanently stained with black colour after each and every wash. June 9, 2016 complaint ticket number was [protected]. The person who attended said that it was because of high Iron content and he installed a iron filter and we paid somewhere Rs 4000 to that person which included installation charges because we moved to a different house. He also sold an IFB detergent liquid too and said to use the same. Despite IFB detergent and Iron filter, our problems were not resolved. Almost all the clothes (including expensive one's) which we washed since then had permanent black stains. We probably thought that the machine might have lived its life and were fully prepared to purchase a new washing machine on exchange offers and we had decided to purchase IFB 6.5 kg Fully Automatic Front Load Washing Machine (Senorita Aqua SX - 6.5 KG) either through flipkart or from Reliance Digital store which we had already seen depending upon the cheapest cost. But my husband advised me to complain once again to IFB and if it was unserviceable then we can go or the new one. Accordingly a complaint ticket No 11032106 was registered for the same problem. We were assured that a Senior technician would come and solve our problem since in the last complaint the technician fooled us about iron content, iron filter without resolving our problem. On August 19, 2016 a technician named Suraj came to our residence, checked the WM and said that drum needs replacement.We agreed and said go ahead. He later asked Rs 3200 for drum replacement & Rs 345 as service charge. We politely told him that he can bring the new drum and replace the same and later he can demand all the money which was eligible including service charge. Be he bent upon that we should pay him Rs 345 for service charge and if we want drum we should additionally pay him Rs 3200. We again requested him to bring the drum, replace and then take all the money. But he didn't agree and demanded Rs 345 as service charge first. Sir, please tell me why should I pay the money when he has not resolved our complaint. Should we pay him just because he said the drum needs replacement (We registered a complaint because we knew there was some problem. We wanted solution as we don't wanted to get fooled again just like the iron content and iron filter). Was it not his duty to bring a new drum and replace the same and then demand all the money. Despite several requests he didn't budge and later threatened us that he is the only technician in this area and come what may because of the monopoly which he holds and commands here, we would not be getting any service from IFB. He also threatened that even if we go for new machine too, we wont get any service and he will ensure the same. We had seen such an unprofessional attitude for the first time from an IFB person. Till date there was never a problem either in New Delhi or in Mumbai. We are really scared now that we wont be able to purchase a new IFB washing machine nor get the earlier serviced because of the threatening made by Suraj on monopolistic service. Thought to bring the matter to your knowledge because of such person, the reputation of your company may be at stake.

I have been a customer of ifb since 1994 and currently own an ifb washer dryer 9kg/7kg and a dishwasher.


My appliances gave me satisfactory service barring regular small issues which were satisfactorily taken care of by service centre.


However, recent events are making me rethink my loyalty to ifb.


I had registered complaint number 1818907 on 31 july, but got no response until 3rd aug and i called the toll free numbers at least 15 times after multiple waiting times and disconnections. I was given the numbers of the service centre manager in delhi - raman, branch manager bharat bhushan and also another manager sidhahrth as the first wto numbers were switched off.


Finally an engineer visited my house on 3rd and said that the door lock was to be repaired. This would cost rs 1500+ taxes.


Engineer came on 8th and then informed that the pcb was also spoit and it would cost another rs 7, 500 plus taxes.


I questioned the engineers competency in not having checked everything at one time and after 2 days and nearly 35 phone calls later to the area manager etc, another engineer came and confirmed that these two parts were to be replaced.

As the amount was huge i requested that i will get back in a couple of days with my decision.


The customer care then unilaterally opened another ticket[protected] without my earlier ticket being closed and with the same complaint. I got to know through an sms only.


Since 14th august, i made at least 50 attempts to contact the service centre on 17th aug and spoke to the customer care supervisor, rana who assured me that the engineer would come and replace the parts on 19th.


Since no action was taken and i could not contact the service centre as the phone was not reachable, i spoke to srikant, the floor supervisor at customer care on 19th aug and he assured me that the issue would be resolved. The service centre manager, sunny, immediately called me on friday evening and promised to have the repairs done in 2 days. I spoke with him again on 22nd and he assured me the same.


It is 24th aug today and i am unable to contact the service center as their phone is always engaged or the call does not go through.


Is this the type of serve given to customers of 28 years. Is there a timeline for your complaints closure.


I should have written this complaint several weeks ago, but was always assured by the customer care of immediate attention.


My mobile number is [protected] for you to verify all the details.

Hi team i have registered a complaint on 14 august executive visited and told pcb is faulty and to be replaced till now i am not getting any date on which it will be replaced inspite of repeated calls, it seems ifbservices are poor as its first i am experiencing the same. Regards nihit kapoor mob no. [protected], you may check complaint number through mobile number

Compliant has been registered by me (N. Selvaraj) a month back aprox to your ifb point kanchipuram. Every 2days once we regularly visiting ifb point kanchipuram telling that service person will come today but they are lying. We have already got ticket for servicing but why they are delaying still no service person visited? I want to know wheather from your side compliant was not resolved yet ifb assistance need to question that particular dealer to resolve the issue. No one has responded yet.
Instrument is still under warranty period we seek an immediate addressal to the problem or else we will be force to take legal procedure
Contact details...
Selvaraj - [protected].

I registered for a complaint more than 3 weeks ago. It has not yet been resolved. The technician has been saying that "the spare part shall arrive soon" for the last three weeks. The complaint id is [protected]. Kindly let me know the escalation matrix to escalate this issue. Experience with ifb consumer redressal has not been positive - they do not even have an email for correspondence on their website!

Complaint token no. 18259607 dt 16-8-16. Technician visitted on 17-8-16 and said that it will be repaired on 19-8-16. But no one turned up and no information had been given by the service centre lucknow. Finally after approaching the call center[protected]/[protected] several times it is repaired today 23-8-16. What a poor service. I could not contact any local repairer because i have a valid amc.

My machine is under amc renewed 2 months ago paying 6000 rupees. The next day it stopped working raised compl: [protected].. I have been contacting ccare/local store incharge/technician. I don't see ifb working seriously on my complaint. It's almost a month this product used. Any help from ifb senior/serious persons? I don't have any option now other than going consumer court having enough proofs in my hand...
Thanks,
Frustrated customer
Cust_id=1551644

Hello,

We registered a complaint more than 3 weeks ago, Complaint ID: [protected] because the machine had stopped working. It has been more than three weeks and the technician's response has been the same - Spare Part will take time to come. We have waited for three weeks for the spare part to arrive, but there has been no response on that front. Based on our past experience we have realised one thing - when the machine is under AMC Contract, the company's response time is at least 10x times slower than when the machine is not under any warranty.

Utterly disappointed with the service. If this continues, the next step would be to resort to social media, and then an official complaint in the Consumer Court. Please contact and resolve asap.

I have been using this top load machine (aw60) for the past 6 years. many a times, we have had problems and got service too.
We have an amc too for the machine.
It has been quite a few days since we had it serviced and there is a problem with the input of water into the machine (which your service men say is due to impurities in the water). but mostly, this problem is resolved when we open and close the lid. i am not sure how this simple gesture works.
There is some leakage of water from under the machine.

For the past 2 days, i have been trying to call the service center landline number and the toll free number. no reply in both.
Feeling frustrated by this.
And when i checked our amc receipt, it says that it expires on 9th august, 2016. till date, we have not received any call from the center for the renewal of the same.

And it makes me wonder if i have made a mistake in choosing ifb. and no one wants to make the same mistake twice.
Thanking you.

Ifb has worst service network in bareilly region o[censored]ttarpradesh. They have untrained technician, as well as their franchisee does not believe in attending complaints genuinely, rather than they close complaint without attending it. I have washing machine elena, which is not on operation since jun'16, despite of having under amc. I have complained several times, out of which most of the complaints have been closed without resolving the problem. On contacting local service centre they send their technician on rigorous follow up & they return back saying that they will come back with required spare in 2-3 days, which they never turn up. Every time new technician visits & tell new part required to be replaced. They have inexperience technician. Several tickets generated by call centre are 17965025, 17942526, 17916255, 18085290, 18230020 but still machine is not in working condition as on date.

Sir/ madam,
I have been a loyal customer of ifb for the past 20 years (Permanent customer number:[protected] and i'm currently on my third washing machine by the same company.
I own a ifb senorita aqua sx (Purchased on 30 august 2014) and had lodged a complaint on the 17th of august, 2016 at around 10am (Complaint number[protected]. After having waited a period of 48 hours, i called up the service helpline again on 19th of august in the evening. I was assured that the service person would be at my doorstep the same night. But alas, it was not to be.
I was forced to call for a third time on the 20th august, 2016 and was redirected to the service incharge, mr arun ([protected]). He was probably the most shrewd and indecent service person i have ever spoken to. I was surprised to find such uncourteous people being placed as service incharge. Such behavior speak volumes about the commitment of the company towards the service of their existing customers.
Today, it has been 5 days since the complaint had been lodged, and for the first time in 20 years, i am regretting buying for an ifb product.
I would request immediate action to be taken and correspondence within the next 24 hours or i would be forced to raise this issue in front of "national consumer disputes redressal commission" and also send a copy of this email along with relevant documents to all major redressal and review websites.
Expecting a quick and positive response.

I d mukherjee
[protected]

Compliant has been lorged by me (B. Maha lakshmi gayathri) a month back aprox to your local service center. No one has responded yet.
Instrument is still under warranty period we seek an immediate addressal to the problem or else we will be force to take legal procedure
Contact details...
B. Maha lakshmi gayathri, srinagar, 5th lane, guntur
Ph.: [protected]