IFB Industries Complaints & Reviews

Aug 24, 2016

Updated by Laxmi sree sir
yesturday our machine " surf socket" also breaked and came out.One by one parts are breaking.But IFB Technician telling that there is no warranty for breaking of parts of the machine.They are telling that we have to pay for the breaking parts, but we have still warranty time for the machine.Please clearly explain us about what is warranty? Is there any need to pay money in the warranty period, if the machine parts are breaking up.Technicians are not clearly explaining about warranty.We are paying money every time.Please consider our complaint and respond as soon as possible.Our machine parts are breaking because of reckless of one of your technician that our machine fell down while your technician speaking in another call left our machine switched on.

Aug 24, 2016

Updated by Laxmi sree Please refund our money or exchange our machine. we suffered alot. your technicians are not explaining our machine problems.They are simply telling that we have to refer manual book.If we raise another problem about the machine, they are telling that we have to complain about that problem again then we have to wait 2 weeks. Like this we suffered alot.

Sep 15, 2016

Updated by Jayakodiganesan As of Now I have paid 15000/- Rupees for service only for your product IFB washing machine serina SX 5.5 kg. this product is world very worst product from your company .the dealer you have appointed in pondicherry for service (Manakular Electronics) is very worst service centre.i have submitted lot of complaints regarding my washing machine no one is taking responsible to solve the problems on the washing machine. i am plaining to go for consumer cout very soon.

Sep 13, 2016

Updated by Lekha M Ifb Team,

The washing machine was finally repaired on 22nd Aug - after 2 weeks of complaint -that too i was literally calling the service centre every day to check the status of the issue.
But now, the same problem has happened again. The machine drum is not spinning. The faulty card was replaced in Mar 2016, then again in Aug 2016 - both times the issue was same.
I have raised the complaint yesterday, but I haven't got any call from the service centre yet. The call ticket id is [protected].
Also, when my husband called the service centre today, they said that the previous call which was registered on 9th Aug got closed on 12th Aug. This is totally rubbish. How can the call get closed on 12th Aug, when the problem was not solved. After 9th Aug, the engineer came on 10th Aug & said that the part is faulty & he will get it in a day or two. I again called the engineer on 12 Aug & they said that they will replace it on coming Mon - which never happened. I called the call centre on 15th, they told me they will call back, which never happened. Again i called up on 16th Aug & still there was no status update. Finally, on 19th, they said that it will be definitely done on 20th - Saturday. I again called on Saturday Morning & they said that the engineer will definitely visit that day - which never happened. Finally, the engineer came on Mon - 22Aug.
Within 15 days again, another problem has occured. Again, the service of IFB is as pathetic as earlier - that too i have taken an AMC. This is the worst service i could ever get from any company. Would never recommend this brand to any one in future. No wonder people are moving to other washing machine brands these days.