IFB Industries Complaints & Reviews

Complaint token no. 18259607 dt 16-8-16. Technician visitted on 17-8-16 and said that it will be repaired on 19-8-16. But no one turned up and no information had been given by the service centre lucknow. Finally after approaching the call center[protected]/[protected] several times it is repaired today 23-8-16. What a poor service. I could not contact any local repairer because i have a valid amc.

My machine is under amc renewed 2 months ago paying 6000 rupees. The next day it stopped working raised compl: [protected].. I have been contacting ccare/local store incharge/technician. I don't see ifb working seriously on my complaint. It's almost a month this product used. Any help from ifb senior/serious persons? I don't have any option now other than going consumer court having enough proofs in my hand...
Thanks,
Frustrated customer
Cust_id=1551644

Hello,

We registered a complaint more than 3 weeks ago, Complaint ID: [protected] because the machine had stopped working. It has been more than three weeks and the technician's response has been the same - Spare Part will take time to come. We have waited for three weeks for the spare part to arrive, but there has been no response on that front. Based on our past experience we have realised one thing - when the machine is under AMC Contract, the company's response time is at least 10x times slower than when the machine is not under any warranty.

Utterly disappointed with the service. If this continues, the next step would be to resort to social media, and then an official complaint in the Consumer Court. Please contact and resolve asap.

I have been using this top load machine (aw60) for the past 6 years. many a times, we have had problems and got service too.
We have an amc too for the machine.
It has been quite a few days since we had it serviced and there is a problem with the input of water into the machine (which your service men say is due to impurities in the water). but mostly, this problem is resolved when we open and close the lid. i am not sure how this simple gesture works.
There is some leakage of water from under the machine.

For the past 2 days, i have been trying to call the service center landline number and the toll free number. no reply in both.
Feeling frustrated by this.
And when i checked our amc receipt, it says that it expires on 9th august, 2016. till date, we have not received any call from the center for the renewal of the same.

And it makes me wonder if i have made a mistake in choosing ifb. and no one wants to make the same mistake twice.
Thanking you.

Ifb has worst service network in bareilly region o[censored]ttarpradesh. They have untrained technician, as well as their franchisee does not believe in attending complaints genuinely, rather than they close complaint without attending it. I have washing machine elena, which is not on operation since jun'16, despite of having under amc. I have complained several times, out of which most of the complaints have been closed without resolving the problem. On contacting local service centre they send their technician on rigorous follow up & they return back saying that they will come back with required spare in 2-3 days, which they never turn up. Every time new technician visits & tell new part required to be replaced. They have inexperience technician. Several tickets generated by call centre are 17965025, 17942526, 17916255, 18085290, 18230020 but still machine is not in working condition as on date.

Sir/ madam,
I have been a loyal customer of ifb for the past 20 years (Permanent customer number:[protected] and i'm currently on my third washing machine by the same company.
I own a ifb senorita aqua sx (Purchased on 30 august 2014) and had lodged a complaint on the 17th of august, 2016 at around 10am (Complaint number[protected]. After having waited a period of 48 hours, i called up the service helpline again on 19th of august in the evening. I was assured that the service person would be at my doorstep the same night. But alas, it was not to be.
I was forced to call for a third time on the 20th august, 2016 and was redirected to the service incharge, mr arun ([protected]). He was probably the most shrewd and indecent service person i have ever spoken to. I was surprised to find such uncourteous people being placed as service incharge. Such behavior speak volumes about the commitment of the company towards the service of their existing customers.
Today, it has been 5 days since the complaint had been lodged, and for the first time in 20 years, i am regretting buying for an ifb product.
I would request immediate action to be taken and correspondence within the next 24 hours or i would be forced to raise this issue in front of "national consumer disputes redressal commission" and also send a copy of this email along with relevant documents to all major redressal and review websites.
Expecting a quick and positive response.

I d mukherjee
[protected]

Compliant has been lorged by me (B. Maha lakshmi gayathri) a month back aprox to your local service center. No one has responded yet.
Instrument is still under warranty period we seek an immediate addressal to the problem or else we will be force to take legal procedure
Contact details...
B. Maha lakshmi gayathri, srinagar, 5th lane, guntur
Ph.: [protected]

I had made a complaint for a washing machine, the machine is at a senior citizen's house. The repair person from IFB franchise in Mumbai Ghatkoper had come home they repaired and took almost Rs 5300 and refused to give us the old spare saying it is a company policy. The problem has started off again after 2 days. This is a clear case of cheating a senior citizen by IFB . They also refused to get into an AMC the first time and when insisted gave a form without covering the plastic parts . The service company Global is fraud and I feel IFB is hand and glove with such fraud agencies.

I am very very disappointed by ifb product and your service.

This is to bring to your kind attention that your engineers. I am called up many times (Mno.[protected] and service boy -[protected]) in the past 30 days in order to repair my ifb microwave, yet it is still not resolve the issue.

I would like a quick solution for my problem immediately so that i may remain a customer of your company in the future.

We have a ifb dishwasher and had taken an amc this year. The machine one day just stopped working. We made a complaint on on 02 aug 2016 under ref number 18198059 with ifb customer care. A technician visited us after a week and was so untrained that could not even open the machine. After two days another technician came and diagnosed that the pcb had burnt and he would return after two days with the new pcb. He returned and changed the pcb and when the dishwasher was switched on it again burnt off. He mentioned that he would return with a pump and motor as those could be defective. Then he was gone for a week. He returned on 14 aug with the pump and motor and replaced them. He was asked to replace the burnt out pcb also but he did not and switched the machine on. The moment he switched it on it caught fire and the pcb got completely burnt leaving black smoke marks on the machine.

When he did not understand what the defect was he left stating that the machine would have to be moved to the service centre as it was beyond his capabilities to repair it. Today is 20 aug and the company has not taken any action. We spoke with the customer care and their standard reply is "we will escalate the complaint". If this is the customer service of ifb then what can a customer expect and why should we take amcs? Is there someone to resolve this issue?

The customer care provided us with a number of a senior person who when contacted flatly refused saying that our area was not in his jurisdiction. He also gave us a number[protected] and unfortunately no one picks up that number. What are we supposed to do?

Dear sir,
I am under amc. On 12th july, 2016 i made a complaint to your co. Ifb, that timer is not working properly and also there is a leak from some where in the tubes. (The complaint no.[protected] the timer was replaced 23rd july, but leakage is not repaired despite my reminding. Later i got message from the co. Asking me whether the repair is satisfactory and i replied in negative. On 23rd i was. Informed by ifbcrm that incidence e 133453 has been generated. I contacted customer care ([protected]) more than 10 times till now. On 3rd august i am given ticket no 18202987 but no one got in touch with me till now. The timer is also not working properly i request some response and an early action.
V. P. Prasad (Customer no. 1686783)

Ac not working. First complained on 08/07/16 with complaint no 18071214. After many follow ups technician visited on 29/07/16 and informed that compressor is not working and has to be replaced. Also informed that he will report to ifb for replacement. After few days on conversation with customer care on phone i was informed that your complaint has been closed. I was taken aback how they can close the complain without attending it. Anyway complained again on 02/08/16 for the same problem. Complaint no[protected]. They are just giving deadlines today tomorrow in a day or two. Till date no one came and the whole summer passed.

Sir we purchased ifb elena aqua 6kg washing machine 3 years back. Up to before last two months the machine has worked fine.in the month of july, we called to customer care number and we registered our complaint that our machine is vibrating.. At that time they didn't registered our complaint. Later after 2 days we personally went to ifb point in our town then they gave id and registered our complaint. Our id is 4523979. After one week on ifb technician came and didn't do anything. Just opened and seen. Like that 6 times we complained. One of the technician came and switch on the machine it is vibrating.in the mean time he get a call and he left our machine and speaking in that call. Our rs 30000 worth machine fell down.in that situation we are very disappointed and that technician also didn't solve the machine problem and said that it is a new problem we are facing and he said that our machine need new motor. We can't tolerate that situation that our machine fell down. The ifb technicians are sooooo recless. Again we called to customer care when we are speaking about the problem they disconnected our call. So we need replacement of our machine because rs30000 worth machine fell down. We have doubt in the machine having cracks for the irresponsibility of ifb technician. So please consider our complaint and respond in time. We are saying that we are not customers of ifb. We are the sufferers of ifb. Please resolve our machine problem by replacing it. We are suffering of ifb services since 2months.

Thank u sir

Water purifier not working properly since its last maintainace, done by IFB representative only, in june 2016. finally it has stopped working. registered a complain on 15th of Aug. complain no 18256329. No one has reponded till date.
Received msg that my complain has been taken care off.
i hope the msg reaches officials who do take necessary action

Refer to complaint no.18198513 &[protected]Repeated). Washing m/c rubber seal replaced on 05/08/2016 & door lock replaced on 13/08/2016. During the spin cycle rubber seal generating "rubber dust", drum getting filled with smoke and abnormal noise from drum. Could be due to bad fitment of seal or mis - alignment. Reported to local dealer in ambala cantt but not attended so far.

Please refer complaint no 18184560, the problem has not been resolved of my ifb machine despite so many follow ups and reminders to your local service center at kanpur. Some technical person visited after 3 days of my complaint and checked that my ifb machine needs some parts i. E pc 80 ic and the same was not available at kanpur and they will indent the same from lucknow. After some time when we contacted mr jitesh local person coordinator at service center regarding complaint resolution he replied in rude and disrespectfully..
We also contacted mr ram dhir singh, he is also unable to tell by what date complaint gets resolved.
I have also tried to contact your br manager at lucknow but he did't respond.

Please note we are going thru this type of mental torture. They are not at all responsible person and tarnishing the image of ifb in my mind. Now i have very bad perception regarding ifb service center.

Please intervene and depute some responsible person to resolve the complaint urgently.

Till today 18 aug the problem has not been resolved and there is no update also.

I am using your product washing machine serina sx 5.5. it is not working properly from the begining purchased in 2010. complaints given for service to the service franchise (manakular electronics) at pondicherry several times but the service technicians frommanakular electronics are not well experienced they are doing service like trainee technicians. several complaints given through email to the customer care of ifb but no response till now. still my machine is not in use. i request your higher officials to take responsible and take immediate action

Against my complaint no 18213569, no (R) no one had visited to resolved the issue. Not only that one your company had send false message that your problem has been resolved. This the response from ifb company and your representative or so called customer care or manager.

Please look into the matter and resolved the issue immediately.

Thank you.

I have a purchased a ifb microwave model no 25bc3 two years back, since then i am facing a problem with the product, i. E it does not warm the food. Many a times i called up the customer services and registered a complaint. The technician would arrived after several follow up with the service centre and would fix the same whose result we could enjoy for few days only. And again we would face the same problem from the microwave. Want a permanent solution against the problem, got annoyed with such a bad customer service. Please help with a solution.

I, a. k. singh from lucknow gomtinagar have ifb top loaded fully automatic washing machine model no:aw60-6563/machine si no:10040033/customer id: 2431956 under amc from 23 august 2015 to 22 august 2016. i’ve registered a complaint on 7 july 2016 but there is no technician visited after that i’ve contacted 4-5 times then ultimately on 16 july i got the ticket no. is 18064914 through sms. my washing machine is not working properly its drum sounding abnormally and machine shaking and making noise as it’ll fall on its own. the engineer visited once and checked the machine he told that some part will replace and i’ll be report it to company but from since no technician from company attended it. after that i’ve contacted 7-8 times your customer care services and local service centre but without no resolution every time we get the same response - that operator said “i’m sorry for inconvenience within 24 hours technician will visit.”
Today on 17 julyi2016 at 9:37 in the morning i’ve contacted your customer care service but again same response. she given me local service center’s branch head mobile no.[protected] but mobile is switched off at service center nobody is attending the call after that i contacted to customer care service in evening at 6:30 p. m. your operator assured for resolving the problem on higher priority within 24 hours. because my amc will be expired on 22nd august 2016 and i’ve registered my complain on 7th july2016 but problem not resolving from the company i’m considering a legal action against ifb industries limited.