IFB Industries Complaints & Reviews

Team,

I got the Trolley after 25 days from IFB and more than 30 calls and more than 6 mails to customer care.

In IFB care I spoke with "Santosh", "Suresh", "Sandeep" and other person these are FLOOR SUPERVISORS (Heads of all customer care peoplebut all took time but no solution from them.

They only harsh the people and enjoy them self.

Customer care people giving the fake timing and date, and IFB Mahadevpura branch people giving the fake timing and date then they do not come.


The IFB customer care is VVV worst please do not

We called IFB technician for repairing our microwave which stopped working June 15th 2016 .He saw and said capacitor needs to be changed. He came after 3 days changed the capacitor and started microwave. Bad burning smell came and again it stopped working. He told some other part is not working and he needs to change it. He came back in a week after repeated reminders. He changed the part, again there was some bad burning smell . Then he told he need to change mother board and better we take extended AMC. We took AMC of 3795 and 1000 Rs .( complaint no.[protected].Later he took our microwave to their service centre. It has been almost one and half month since original complaint and still they haven't repaired/returned it. The other major problem is that they never call back themselves. We have been calling them almost on daily basis and they don't have decency to call back or inform the status. They just have one response to every question asked- "It will be done by tomorrow". It is one of worst form of services I have seen till date. I would like them to refund my money and return the microwave immediately. Ideally if they cant repair it they should provide a new device.
* Service center name: R.K. Service center, Mudliarpet, Pondicherry.

I registered complaint of my washing machine on 02 aug 16 with complaint no 18198220. No one atteneded complaint till today 12 aug inspite of reminding customer care and area manager no of time,

Request for early resolution

Arun gupta

Mail - [protected]@yahoo.com

Hi since i brought i getting trobuling while using ifb washing machine in frequently ready for repair and in after amc u will charge every time with saying that sorry mam this product u wont get in amc since i brought this machine if i wont take amc shore i will get in amc money new machine in 29/03/16 i had call for repair with bill nos2 267 1947 and company charge such a huge reparing charge almost (4964/-) 15 percent of a new machine now from few days getting shock while touching washing machine so pls hummble requesting you to take out of this problem do not have time to do again & again complain we have lot of another work to do.

The water intake of the machine is not stopping once the machine starts working. The water level is not being detected automatically and the level is always set to 10 without any change. Inorder to stop the water flow the water pipe is being manually closed which affected the smooth functioning of the machine. We managed to use it somehow but the clothes became stained yellowish...

I have been complaining about my washing machine since 25th july 2016, but till date nothing happend. These service people are just a piece of crap!!! Every time I call them to complain they will say " tomorrow it will be done"..and their tomorrow doesnt seem to come any day.
Why open service center when they dont wanna move a bit?

Very third class response, very dissappointed and beyond that angry like anything.

I just hope that some one notice this complaint, otherwise these all are useless.
I want a response ASAP.

Senorita aqua vx
6 kg 1000 rpm

Door is not closing easily.

Our number is [protected].

I have never seen this kind of jerk and idiotic quality less worthless worst company. Very ashame of your services and response. Whirlpool are very best comparing with u. I request all of the customer to shift over to whirlpool

I am a victim of IFB Industries by not resolving the Complaints and cancelling of Dockets raised by me since 2 months, stating that customer is out of station even though we are station. My Cust.ID:10258183.

i booked a complaint on 17-june-2016 with docket no:[protected] service person was attended call and told that PCB is faulty and he will book complaint for replacement of PCB. but till 8-july-2016 no body was attended...

Ifb it's really very worst service provider for the customer.

The area dealer (Chittoor) a. P told that m c u board not available. He is repeatedly telling the same reason for the past 35 days, also he is telling that "go and talk to our head office no problem to me".

Then we called to the area supervisor (Ap) we making call to her front the last week today she lifted the phone and simply said you call to area coordinator (Ap)

We called for that number but till now he didn't lift the phone.

Who will solve this issue other than these persons tell us.

I had called the call center and registered my complaint on may 29th and after repeatedly calling them the technicians land up after 20 days just to check n sate the need for change of two parts i. E the belt of direct drive and a long nut for securing the tub. This complaint is about the service providers of ifb and the ifb industries who seem to have tucked away their spare parts stocks in goa a land which they project like as if there is no delivery options in todays world. How is it possible for a spare part not to reach the service provider for over one and half months? At least have the decency to update status.
Are all the ifb staff members partying in goa and not doing their job or are the service providers a big bunch of liars and cheaters - freeze india engineers, s. A. Road, kadavanthra jn, cochin. If the company is unaware then its a shame how your authorised service franchisee are not doing their jobs and u are fine with it. Call center employess dont even have the decency to call back once they promise to check and get back. All a bunch of cheats and what a shame for ifb industries!

Our machine was working fine till in 20th july 2016 we went for the amc. The technician, seemingly untrained and incompetent, did some 'servicing' to the machine after which we had to register 3 complaints with about 20 days for machine breakdown.In spite of repeatedly and categorically requesting the customer care for a better technician, they kept sending the same technician and he is making the machine progressively worse. Why does ifb offer an amc if they cannot employ competent technicians?
Customer code 694382
Last complaint no [protected]
Amc no 5223

On 08/07/16 i have made a complaint regarding the non working of the microwave 30 sc 2 which is under amc, and your technician replaced the fan after several reminders, and still it was not working. Again i have complained on 26/07/16 (T no. [protected]),
04/08/16 (T no. [protected]) 08/08/16 (T. No. [protected]) till today nobody has called or attended the machine and always the service provider two be associates, thrissur is closing the complaint with out attending. If the service provider is not interested why they are renewing the a m c. Kindly check with two be associates and get a speedy repair.

I made a complaint on saturday 6th of august i was told somebody will come my complaint no is ticket 18217314. It is not that nobody has come that is bothering me but the fact that the numbers given by the call centre one of them says it does not exist. The other number is continuously disconnected when i make the call. I have been an ifb customer for many. Years however i feel i will think twice about associating with your products in the future. Harassing customers when it comes to service reflects very poorly of a company of such repute. Surprisingly when it comes to an amc the concerned person is persuasive and pushy

I will compliant on last 15 days before onwards and service man comes one day they told an wire burning in my washing machine. I told plz replace that.. Nxt called the person inform me no stock sir and they told it comes two days.. So i said no problem in that.. But after i follow the service man and he told nxt day in day's he said 10 days they said like that only.. Then today i called ur customer care number complaint again and so i wait for two days they will rectified my problem. If not means i put a consumer case on third day...

Hello,

I am really frustrated now, since my complaint no. [protected] (New complaint no. [protected]) has not been resolved by you since 11.06.2016.

I logged my first complaint on 11.06.2016 and after lots of follow ups one engineer (Without company uniform / id) has visited the place on 12.07.2016 (After one month of complaint) and had taken a photo of a part, which he assured to be replaced within a week.

Thereafter that engineer got disappeared and we again started chasing him like a fool and in each call he only used to tell us that part is not available.In the meanwhile, we have also followed up on call center number [protected] and also at service center to mr. Mahendra baghele (Mob no. [protected]) and have been fed up listening answers like the part has been transported from pune and would get it soon, the model is outdated so part not available, etc. But nobody was paying any hid to our concern as to whether the machine will be repaired or not. The complaint no. [protected] was closed by your people, without my confirmation and i had to log a new complaint no. [protected] on 26.07.2016.

Today when i called again to mr. Mahendra baghele at mob no. [protected], before i say anything he has started speaking rudely, told me that he is leaving the services of ifb and suggested to call me at call center.

Now again i cannot understand where to go, because if i call at the call center they advise to call to the service center and service center has advised, as above.

In the meanwhile i got a number of regional manager mr. Mahesh ([protected]), who has picked the call only once and told that he would call back or me to call him again in sometime, but i don't know where he is now, as he is not picking up my calls now.

Please let me know why this should not be treated as a harassment and mental agony to the customer and why should i do not approach to the consumer forum for appropriate action against your company.

Thanks for such a bad service.

Regards,
Amit lale
Mob. No. [protected]

I have been sending mails to [protected]@ifbglobal.Com
And didn't get any response to the mail.

I have been facing issue with washing machine since last 3 weeks, kind of recurring issue and finally service engineer told that drum needs to be replaced.

Machine is under amc and till date no one has turned up to replace the drum.

It looks ifb is lagging seriously on the service front which is proved time and again

Talked to service manager of ifb and their assurance were not honored. When tried again to find the status, the phone call is left unattended. Even the sms is not responded.

Stuck now on what to do next if some one keeps huge silence in the consumer industry where they are expected to maintain sla's.

At least on seeing this can anyone from ifb management respond to my issue please?

Rgds

Sudarsan. M

We bought the washing machine on 26.09.2007. We have already made a lot of complaints to gugha engineers, ifb authorized service center, kumbakonam. We have been complaining about shrinking of clothes to your service people. The service center people has attend our complaint, but they couldn't identify the reason for shrinking of our clothes. The service people have attended this problem for more than 5 times, but they haven't resolved the issue. Again we have given complaint before 10 days, but there is no proper response. We are so disappointed about your service. After this issue, we have stopped recommending ifb machines within our family and friends circle. Please try to resolve this issue as soon as possible.

I, Debabrata Konar, invested Rs. 24000/- in IFB FINANCE LIMITED .At the maturity time they wanted the certificates but didn't return the maturity money.

Amount Rs. 12000/-
FDR No. LC/C/99/96010
DATE. 25/06/1999 - 25/06/2000

Amount Rs. 12000/-
FDR No. LC/C/99/96008
DATE. 08/07/1999 - 08/07/2000

i want that maturity amount as soon as possible.

Hello
I am shikha jain. I have ifb sanorita plus front loading washing machine. I was complaint about machine. They was came and chick the machine and told me your machine have a motor & belt problem. I say i was check this but there is no motor or belt problem. Only water continue drain out.


They gone &say i came after 2/3 days. That date is 15/7/16.
They wont come till 7/8/16
He is also not pic up my phone
They charge 340 rs as a service charge.
Please do some action against him

Ervice center name;- chronic service
317, jagjivan ram nagar
Near m. I. G. Colony
Mobile no.[protected]
[protected]

Complaint do by dr. Anand jain [protected]
165dr. [protected]@gmail.Com

Dear sir
I have purchased the machines 15 day before but day 1 it not working properly it is not dried properly if from this cloth dirty small is coming
You'vi. depany enginee told that this is dry up to this level. Only if this cloth take into Videocon semi washing machine the water is coming
I am not happy with your machine so please take return this machine or solve my problem
Sanjay Shankarlal Rathi
[protected]