IFB Industries Complaints & Reviews

I lodged a complaint with IFB regarding the abrupt stoppage of my machine on 25.07.16. On opening the door I found that the drum is not able to rotate properly and is getting stuck. It is somewhat misaligned I suppose. I was told that someone from IFB will be contacting me within 24 hours but when no one turned up, I called at the customer care again. I was assured that the job has already been allocated to a technician and that he will be contacting us in next 2 hours. the two hours have already passed still no call came from any technician. I have even registered the complaint with the website "Assistance form" as well but no response came from there too.

I am not sure how many followups they need. My 4 year 100% warranty will expire on 31.07.16. I worry that they have planned to come after that so that the warranty gets expired. CAN ANYONE PLZ HELP ME OUT HOW TO ESCALATE THE MATTER TO THE HIGHER MANAGEMENT?

This is the pathetic customer care service I am receiving from IFB. Its products are good but customer satisfaction level is 0. Would never recommend it to anyone.

regards,
Shokhi Agarwal
Complaint ID: 18155340

Dear sir, madam,

This is in reference to the following complains about ifb-diswasher naptunevx which i have purchased from ifb-point, shop no 249 2nd floor gip mall sec a, sector 38, noida, uttar pradesh 201301 on[protected]copy of the bills attached).

The complain nos. are as follows:

18086148
18124592
18139843
E133399
18154725

On first instance i was supplied a defective piece where most part were broken.
In weeks time another piece was supplied to us which has technical defect, quality issue. while washing all the soap is stick to the plates and body of dishwasher (photographs attached).

I made several requests in order for technical support. the technical person visiting our house is not competent and able to resolve the issue.

We had been using another brand dishwasher before but never faced such issues.

I purchased the dishwasher to support our daily burden and not to increase. a. we are washing all the utensils again after the dishwasher wash as all the soap is stick to the plates (photographs attached). b. routine follow up in this regards. i am very much frustrated following up.

I request you to kindly replace this defective piece with another good quality piece or provide refund.

Thanking you,

With kind regards,

Prashant

On 13th July 2016 I had raised a request to send a technician to check if machine is worKing properly. He just replaced the softener. Since then my machine is showing error msg and water is leaking from it. I contacted him again. He said valve needs to be replaced and he will do it the next day. He neither turned up not received calls. So I raised a complaint again on 22nd july (complaint no[protected]. Since then I have called numerous times but no one has turned up. It is highly irritating.

I am sorry to say that your service is really pathetic. My machine is Not been working from past 12 days and clothes are piling up. Very annoying.

I have read similar numerous complaints of other users in the past .I think it has been your trend to render bad service. Hope you don't continue this trend and resolve the issue I am facing ASAP.

I purchased ifb front loading washing machine in nov 2012. Since than many times it has became faulty and all the major parts (Motor, electronic pcb etc) of this machine have been changed. Due to this reason i write a mail to [protected]@ifbglobal.com on 16 th july 2016 to replace the machine as in just a span of 3 and half year every major part of machine nedded to be replaced, then how will this machine will function normally in future. Also i have
Ent two reminder on 19th and 21st july, but till now no response received from them

Hi,
My complaint id : 18115342
I made a complaint regarding my washing machine on 17th july 2016 and my problem has not been solved yet. I made a numerous calls to your customer care center still no solution. They gave me some mr. Bhim's and that person is very much ill-mannered as he has no manners to talk to the customers. Hats off to your staff. This guy need to be fired asap.
All these are causing great inconvenience and i feel cheated. I, therefore, request you to remove the fault asap or replace it for a new one as per the conditions of guarantee certificate.

This is my first product of ifb and probably the last one also.
If possible do give me a call


Thanking you

Apoorv jain
[protected]

Ref : invoice no. 225 (Without tin or service tax no.), dated 6th june / work order no. 1441009... (Cannot be understood further as scribbled).
We own a washing machine which is over 20 years old, which came to us when my sister won the 1997 miss india contest. Ifb were official sponsorer in those days.
Appreciate the life of the machine and the company to have made an excellent product that lasted long enough with all the servicing and support till 2 months ago when i had a bad experience with your service centre.
I am not sure if these are fake people in the market saying they are exclusive ifb service centre based out of kormanagala (No. 95, 5th main, 6th cross. Bangalore 95). (Sea gram’s service) as its tough to believe that ifb has such cheats in the company.
Incidence – june 2nd 2016, called for general service as we realize service has been long due. June 6th 2016, service person (Mr srikant – ph. 33722824 / [protected]) walks in to check the machine after we have checked the id card and verified.
After checking suggests to go in for an amc, for 2 years at 4880/- (Details mentioned above) and tells about the 2 to 3 parts that has to be replaced. Total invoice including warranty made at 7885/-. Cash paid 5629 on demand and told to pay balance after completion of task. Promises to come within 24 or 48 hours for the same.
2 follows were done on 8th june and 10th june, no news, no calls, no updates. Excuse given on calling, either part not there or come up with imp work. After loosing my patient am connected to gm mr bhatt ([protected]), highly unprofessional. On demanding higher up contact details says no authiroty higher. Promises to get work done immediately.
20th june i receive call from srikanth, part arrived (Mind you till then no updates) and will come within evening and fix it. Today is 25th july when i write to you. Its going to be 2 months.
Action required – check if fake or actual agents, need to know from the higher up management for this inefficiency before i take up further detailing. Awaiting information. If they are fake, then they are spoiling the companies image, pls confirm.
Regards
Vineet
[protected]
Cc – ceo (Consumer goods) mr raj shankar ray, vice president (Regional services head) a. S negi, chairman mr bijon nag, joint chairman mr bikram nag, director mr sudip banerjee, and md sudam maitra

Dear sir,
I own a ifb senator washing machine since a long time and had asked for a routine servicing on 27th june 2017 ticket no 18016464.
The service technician from ifb kankarbagh, patna visited and inspected the machine.
He observed that the drain cap on the left side bottom could not be opened and upon his further investigation, said that the pump which had the drain cap was of a different model of ifb w/machine and it was just hanging on open wires. He declined to do any modifications or service.
We had got the w/machine serviced earlier quite some time back by ifb technician & upon their advise had to renew the motor and pump assembly and i suspect that due to some reason a wrong spare pump was fitted by him supplied by your office. I also inquired about this issue with him and he said that there was a person in kankarbagh ifb service centre who was doing wrong things and now his services has been terminated by you and it must be him who may have done the wrong doing. The service completion report was suitably remarked by me in ink with some details on it.
Please review it at your end.
Since it was a dangerous situation and electric shock or fire could result by using the washing machine, we stopped using it and upon his advise requested for a replacement of the wrong part (Pump and motor assembly) free of charge vide service request ticket no 18124040 on 19th july 2016.
The service technician did not visit at all. To our surprize on the 21st july 2016 upon inquiry for time of attendance of technician your complaint section stated that we have declined service and refused any attention to the technician. This is completely false.
Your complaint section now registered a new complaint upon further begging for service vide ticket no 18135419 on 21st july 2016.
Again no technician has attended so far till date and false assurances by kankarbagh patna service centre and your good office's complaint section is being given telephonically that he will attend tomorrow, whereas tomorrow never comes.
We are facing inconvenience due to non availablity of a working washing machine and danger to life and property by electrocution and fire if some servant inadvertantly switches it on.
You are hereby requested to take due immediate action and do the needful and get the washing machine operational in a safe and good manner or else provide reasons to me for not proceeding for further appropraite action.
Mr. Narsimha (Manager) from your complaint department has in continuation promised us that suitable service will conducted on monday 25th july 2016.
I regret to inform you that if this does not happen then we cannot wait any further and would request for full refund of amount of my washing machine since no after sales service is being provided by you.
Thanking you
Best regards.
Anand keshav
A 245, p. C. Colony, kankarbagh, patna
Mob - [protected]

Dear sir

We buy 9.5 kg fully automatic washing machine from a dealer in ludhiana. After three months, it stopped working. Sent complaint to your local office dtd 4 july and till today i. E 22nd july, no one bothered to reply.
After sending so many remiders on their toll free number, it seems company is more interested in selling goods but never bother to offer after sales service.

This is my last ifb product.

Its crap and service people are nothing but jokers

My washing machine is not working so i had registered a complain on 25 th june 2016, my complain no is 18007987. Today is 22 nd july & until now my complain is not solved my machine is under warranty so now please tell me what should i do because ur people are not listening, please maintain some dignity & solve my problem. This may be the last time i am requesting u to solve my problem because next time i will not purchase any o[censored]r product.

It has been a pathetic standard of service from ifb. i am complaining for more than a month that the washing machine is not working. mechanic home after 2-3 days and want to change some part and without waiting to check if it working leaves. again we have to raise a complaint and the process continues... now these local mechanics talk rudely with ladies at home and are not at all commited to tat.

If my issue is not sorted in next 24 hours i will be forced to move to ombursement.

Hello sir/maam
I pradeep arora had complained on 17 july 2016 regarding my ifb wasging machine
Front loaded. nobody has visited till now to recover the complain. my complain id is
2522398... my complain no is 18115803.
I am totally disappointed with your services. at the time of purchasing the product company promises for the best services but after that nobody cares. from the customer care l have received these nos.[protected] [protected] for any queries yesterday l had called on these nos. but there was no response.
Please kindly pay attention on my complain.
Thank you
Pradeep arora

Ticket no. [protected]. Again it's my third consumer complaint.but I think it's a waste of time. Machine is down. Motor error. I have started online petitions for banning ifb products. Started putting banners in near by areas. That don't buy any ifb product. Ur technican came thrice in this month after making us wait for three weeks. And still ur product has not been repaired. Kindly give my money back or give a new machine replacement. U fraud ifb company.

We generated a issue for my ifb wshing machine. A change product in ifb washing machine. Issue is generated on dated 17/07/2016. A ticket number is 18115001 generated and as on date still my problem is not resolved. This is not for the first time. Its a habitual process folloe from your end.

Kindly look up in this matter asap.

Regards
Sudipto roy

I have to dryers with the same problem of the lint knob broken.. I have logged a complaint on 2 june and the dealers say the part is on the way.. Now we are on the 21 july and the part is still apparently on the way... Has the part lost its way somewhere???

Your ticket no. Is [protected]. Ifb care will get in touch with you shortly. Please call[protected]/ [protected] for updates, quoting ticket no.

Dear sirs/madam,

This has reference to our compliant lodged with m/s. lucky services, sion, for repair of our ifb 23sc2 convection microwave oven.

I tried calling on your company's contact numbers several times[protected]-30491824,[protected],[protected],[protected] but none of the numbers were responding. they were only ringing.

Your customer care numbers were also unresponsive.

The agent mr. ghanshyam singh from m/s. lucky enterprises came to my house on 16/7/2016 and informed that the pcb needed to be replaced. the agent asked us to call on monday, 18/7/2016. when i called the agent and spoke to mr. maninder and he, in turn, informed that free replacement of the part (pcb) is not possible and that it will be at actual cost of the pcb. the agent, mr. maninder singh informed me that i will have to bear the cost of pcb rs. 2, 000/- (appx.).

I am put at great inconvenience and stressful due to the non-functioning of the oven and further more due to the irresponsible attitude of your service agents.


You may please note that it is a breach of contract between the company and the customer. the amc offers to take care of all defects in the microwave oven.

If it is not replaced within a week's time from receipt of this mail, we shall be forced to take legal action against the company and the agent.

You may please note that it will be at company's cost and expenses.

Anticipating your favourble and justified action.


Nair
Mumbai

Hi
This is in reference to the ticket no raised almost 3 days back for ifb washing machine for which demo was not given at the time of installation and now the machine is having water draining issue even at the time of wash mode.
Am the first time user for ifb that turned into a nightmare. Regretting why i have switched from my old brand lg and the experience of switching is really unforgettable.
Have been chasing service center and toll free number for fixing the issue and everybody commits a false promise of today only that never comes.
Ajit verma (Tech guy) his mobile is not working is what an answer we get on calling service center number [protected], adding to it they confirms the engineer is on the way to your place and never reaches the said destination.
These service are really tarnishing the image of such an international brand ifb.
Appreciate immediate closure of my ticket no 18114863
Address : c-303 kareli scheme allahabad (0532/2656741)/ [protected]

Thanks
Ia siddiqui

Sir,
I registered complaint on june 18 the technician came and told drum should be replaced your are under warranty period i will replace the drum. But so far till date 20 july they are not replace the drum i again complain on july 8 and july 13 they simply told drum not available. I am in coimbatore. The warranty period expire on august every time i make a call the answer is courier not come. What should i do. The ticket nos are [protected], [protected], [protected]
Ifb products are so good but service side is very worst. Now i felt why i bought ifb better we bought some other products. I cause mental stress also i think and i believe you should take some necessary steps to be taken a resolve my problem as soon as possible. If i call customer care they also told we spoke to the concern service centre but there is no response

My complaint no18104415 dated 15th July is pending no solace from call center or their service partner.pl do something

I have logged a ticket on 14th july 2016 ref # [protected] regarding operational issue in washing machine.

Till date no response from ifb's service partner.

When i escalated to ifb customer care there is no concrete action taken till date and looks like ifb has no control with their service partner as i did not even receive either a msg or call till date.

Need concrete action from ifb to resolve the issue. Machine is under amc and for no fault customer is getting screwed by product manufacturer and their service partner

Damaged product delivered
Hi,
We purchased a ifb top load washing machine from saravana stores chennai on january 2015. The machine got delivered to us through their transport and installed by ifb team. With in two weeks the machine started to develop huge noise and service complaint was raised. The ifb service franchise attended and informed that the machine base is damaged in transit and mentioned it to be damaged product. He requested for bill copy and took photo of the machine. He commited the spare to be available in two weeks and requested not to operate the machine until that. Its been more than 6 months but no action has been taken yet by the ifb or by the service franchise.
I have been raising tickets every month but the service team closes the ticket arbitrarily after 3 weeks.
Please find below the tickets raised for the same purpose but not attended or closed to my satisfaction.
[protected], e114543, [protected], [protected], [protected].

The issue is not yet closed and i thought of repairing it in outside market also but could not be done as it is a new model and if possible it would cost me more than 3000 inr. The new machine bought is kept unused for more than 6 months.