IFB Industries Complaints & Reviews

Sir
I raised a complaint to the IFB service engineer in Kakinada, Andhra Pradesh.
The service Engineer attended the complaint after four days. The service engineer opened the front pannel of the machine without unscrewing a screw-on left side, causing the breakage of plastic body at the screw location. Also, resulted in a crack on the motherboard of the control pannel plastic outerbody. After four days ie 04/04/2022, I got a call from the service engineer mentioning that I need to pay for the motherboard due to the crack on the panel body (physical damage).

The crack on the motherboard body might have resulted due to the same installation team or service engineer while hardly opening the body without unscrewing one screw.

The machine is under four year warranty, purchased 20.12.2019.

So, Please replace the motherboard for free of cost.

Thanks
Seetharam N
[protected]
Kakinada - 533003
Andhra Pradesh.

We have an IFB automatic washing machine. The authorized IFB representative asked us to renew Annual maintenance contract. they took the money. Since then isn't visiting to repair the machine. After repeated requests, they are not scheduling a repair visit....

I hv put complaint of My IFB d/w Neptune VX not working in Nov 2021. the service center sent people several times but each time they leftwithout resolving saying an internal board to be replaced. Also every 2 weeks they close the unresolved complaint and i am asked to open a fresh complaint. The agency head said the part is difficult to source...Last week they again sent a person who again said the problem requires some internal board to be changed.
If I go to IFB point online for my area and look for same model new d/w it says delivery in 5 days. So why can't they just bring the part from there and replace in mine. After all i am still in AMC and my d/w is 2019 Apr only.

I have been using IFB 436CTR-BG built in hob since last 2 years at Tezpur Assam -784028. I have been facing lot of problems with it. Many time I complaint to the company, but they couldn't resolve any of my problems. Last time I booked a complaint on 19th January 2022. After around one and half month, one of their technician came, but forget about resolving my issues he even couldn't open the hob. Then he asked me to take the hob to his service center, I took it there and kept it there for three days but even then he couldn't open the hob, on top of that he broke one of the parts, which he himself admitted. After that I contacted the IFB help line([protected]) on 25th March 2022 and they said within 24 hours some of their executive will contact me. but so far no response. Now I want the product to be replaced as they couldn't repair it.

My registered no. Is [protected] under which my newly purchased microwave is registered.
I purchased one of the top model for microwave convection oven (30frc2) thinking that it will be of best quality. But after 3 months o[censored]sage while preparing pizza in convection mode, the turnable tray got crack and broken. I was surprised to see this as this never happened before with my LG microwave which i used for 10 years.
I am attaching the snapshot for reference. Since the microwave is under warranty i understand it will be replaced free of cost this time but i am very much worried about when the warranty get expired after 1 year.

I woukd request you to replace my turnable tray at the earliest and assure the quality is not compromised.

Disgusting customer support experience ever. I have been facing issues with my washing machine since almost a month. No one from the team has bothered to resolve it. I have been constantly following up with the team which are so incapable of handling an issue. Need quick redressal of my concern.

I bought New IFB AC and from day 1 it started making noise.
5 IFB technicians visited but still they can't able to find where that sound comes from such kind of poor technicians IFB has I want them to replace my ac both indoor and outdoor or else I want my refund back. They are denying to replace full set of ac.

Bought a front load machine ~4 years ago and now the drum has detached and it's not working and making huge noise.. When contacted customer sevice.. They visited and told that it will charge 8000 for drum replacement which is quite high and took sevice charge of 350 for not resolving the issue....

Hi,

I am having the IFB Senorita VX 6KG 800RPM. The machine is not getting started. Display keeps on blinking. It might be repaired by replacing the faulty fused register or diode in the PCB with a cost of couple of hundred of Rupees. However, the technician who visited asked to replace the PCB and Door sensor at a very huge cost.

Can you please share the correct price of the replacement PCB or if it is possible to get the PCB repaired by replacing a faulty component.

Please contact me on [protected].

Thanks and regards,
Sohil.

Hi, i bought a ifb washing machine in November 2021 and facing an issue of tearing clothes, i complaint to ifb about, once in a month washing machine is tearing my clothes and want to replace it, but the ifb team says can't replace washing machine and they can just repair it. Its only 3 months and its tearing clothes from 1st month, very dissatisfied with the ifb service, last i had a godrej washing machine and waz very good, this machine is very bad, annoying sound, poor washing quality and many more things. I am just asking to replace not to back my money, just a new machine which works properly not a defected machine by ifb or repaired machine

IFB NEPTUNE VX
Bought in May 2021.
Since last 2 months, facing one or the other error. Service franchise it's very lazy and does not give feedbacks. Customer care is totally dependent on franchise and is helpless.

My dishwasher is under warranty and it developed a fault (F5) on 03 Mar 2022. I lodged a complaint and got a ticket number ([protected]). The Service guy who came from Pune Service Center was one Mr. Rohit. He cursorily checked and said that the fault lies in the power supply and forced me to buy a stabilizer costing around Rs. 4200. He then started the dishwasher and it worked on that day.
Next day when I started the dishwasher I got the same error again so I called up Rohit and told him that the dishwasher was not working. He came and checked after opening the dishwasher but could not find any fault anywhere, so he concluded that the fault lies with the control board/panel and that the board would have to be replaced. He did not have a board and neither did the service center have it. A fresh order would have to be placed by the center. He returned with the control board 3 days later and tried to fit the board but could not fit it, and came to the conclusion that the control board was not of this dishwasher but some other model. So he went back again without any progress. Came back after 2 days with some other parts which he changed but still the dishwasher would not work. It was clear that the mechanic was not competent enough to handle this case. I suggested he should get someone more experienced mechanic, to which he agreed. Meanwhile, the Service Center at Pune changed my status of the complaint to "Resolved' and then "Pending". I was also corresponding with the customer-care on email. But no response. After my third reminder some guy Syed wrote back that the complaint status is Resolved so he cannot do anything. I wrote back to him giving the correct status. After 4 days he again told me that the complaint is Resolved and that's that. Such callous attitude from higher ups also shows how causal the company service center people are. There being no other avenues available to me on the website I am just sitting and washing the dishes since last 15 days. I am a senior citizen around 70 years of age and this is the response I am getting from such a "reputed" company. Mr. Rohit has not returned yet.

Recently I got a call from a number claiming to be IFB customer service telling me that a technician would be assigned to check the general wellness of the machine since the machine was in warranty and the service would be free. The next day, a guy arrived and checked the machine. He said there is no water softener and the rom has decreased. I bought a water softener from him and he said the receipt would be sent to mail as most companies...

Need to service the machine. The model is Executive Deluxe

My Dishwasher is having noise during run

I have purchased IFB frontloading washing machine 8 kg Senstor Aqua SX Oct 2017 and it is out of warranty from Oct 21. with 4 years warranty
We have observed that the machine is vibrating a lot and mounts needs replacement.
We are surprised to know that mounts can get worn out in just 4 years .
As per analysis though the machine is designed to take unbalanced load or run at half load .The machine is not performing to that level so this type of failure can be seen .
Either the product is not designed properly or they have advertised in the wrong way it does not have capacity to handle part load .

It is a false claim that the machine can take unbalance load .Since it is abnormal failure i had demanded free of cost replacement which they turned down .As per IFB customer care they responded that the failure will be chargeable only and cannot be done free of charge
Request to please look into the matter
Regards
Umesh
[protected]

Dear sir, I am sumit panwar, having a top load IFB washing machine. one day someone called me for due free service calling behalf of IFB comapny. and next day he came at my house and check the machine and suggest me to add a water filter and change of sensor. Firstly I denied because machine is working very well but he convinced me that water is hard and it become damaged then i said ok do the same. Later he charged 3800 Rs for adding water filter and change of sensor. I said its under warranty but he replied warranty is nothing. After he went, I search IFB on google and talk to another technician he told me that sensor comes under warranty. you should have not pay for this. He raised a complain against him but till now no one helped me out.

The rubber sleeve of my ifb washing machine is torn. The model is ifb wxs 8kg. It has a spare parts warranty of 4 years and it's well within warranty period. In the warranty details i found nowhere that rubber sleeve is not covered. But the technician who came to attend the issue says it's not covered and just the rubber will cost around 2.5 k.

I bought IFB ELENA AQUA SX LDT Washing Machine on 21/10/2018. Its Sr.No.[protected] I have complained to their service officer to have it repaired as it is currently faulty. My washing machine warranty is not yet fully fulfilled. But their service officer said the washing machine can only be repaired for free if there is a receipt for the purchase. I only have the warranty card. Receipt is lost. If so the answer is that the warranty card cannot be used.

My complaint Ticket No. is [protected]. The same was attended by IFB Engineer today and asked that Drum & Rubber of this machine will require to be replaced and it will take maximum 1 or 2 day and will definitely be replaced by day after tomorrow. Now, I received a message (SMS) from IFB that above ticket no. is rescheduled for[protected] as confirmed by me (customer). This is totally false and it appear that wrong information has been passed by the Engineer to the Company. Engineer has assured me that latest by[protected], machine will be okayed. I never asked any one to rescheduled my complaint. This is totally false statement from Company side. This needs to be looked into and my complaint need to be attended at the earliest.