IFB Industries Complaints & Reviews

First - thanks to this forum for evoking prompt response from IFB, who, I also thank, for calling in offering to redress by investigating.

Service call accepted knowing its is old machine but provide repair that are possible without new spare as they are no longer mfg. Complaint here itself is that ambiguos, incompetent, incomplete, negligent, callous service was provided with no specific problem identified by person who attended. Had lengthy back and forth debate on each problem that he tried to be reason with my factual counters. In short - IFB response is escaping and absolving their duty and service obligation to provide unambigous specific identified problem - esspecially when IFB proceeded to declare my machine 'dead' and started pusing me to opt for 'Exchage offer'.

IMPORTANT NOTE: No one was willing to record what was actual problem identified - only oral statements...which is:
1) Before complaint: Field person of agency stating ambiguous, incomplete, conflicting, non static reasons
2) Post this complaint:
a) Agency incharge stating Timer
b) IFB Area Customer Head claiming Timer, Motor, Drum (probably if I heard right).
c) After complaining and expressing frusstratin on conflicting problems and change fo goal post of proble, IFB Customer Head retorts back to back track and restate Timer being heart and when that does not function, it is impossible to figure if rest of parts are functioning or not!

Again, 'best "special" offer' was attempted to offer with no specific amount ever mentioned and I insisted to first have written record of what eactly was part or process identified as the problem or what prevented them from any further possible repair or replacement.

REPEAT: NO ONE IS WILLING TO STATE EITHER OF THESE VERSION ON RECORD.

INSTEAD, NEGLIGENT, CALLOUS SERVICE AND FARCIAL REDRESSAL ORCHASTRATED THAT MACHINE WAS NOT SERVICABLE SO OFFERED EXCHANGE OFFER.

Does IFB dare to record what problem/part was recorded as failed from their onsite visit for which Rs 590 was charged? At that time itself I objected as only 'Service charge' was mention when no service was rendered complete or problem identified explictly as to declare my machine dead and require new life... at my expesne!

IS THIS SUSTAIANBLE PRACTIVE? Not to specify what part failed and allow such part to require entire machine with its motor, drum, sensors, timer, pc board, wiring, body, door, etc., to be dumbed in wastefill?

Dear Pradyumansinh,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards
IFB APPLIANCES

Dear Seetharam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Dear Seetharam,

Glad to know that your issue has been resolved and you are satisfied. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

What is the current status of my complaint. So far no response.

Unfortunately again I have to write to you. Around one month back the largest burner of my built in hob stopped working. I informed the local service people (Partha Kar) of IFB at Tezpur, Assam, after some days he visited and somehow made it work but with a very low flame. I asked him about the solution, he said he will talk to his higher authorities. But so far no result. already one of the burner was with low flame. So, how long I will continue with this problematic product. I am fed up with it. I request you to kindly do the needful. Either replace it or refund the full money at the earliest.

Dear Dev,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/[protected].

Regards
IFB APPLIANCES

Hi I have received poor quality AC which makes sound in every 2 mins they still can't find what issue is that so, IFB sales person forced us to get replacement I was refusing to get replacement thy forced us and kept replaced indoor unit at my house as their can't resolve issue.To polish their mistake they replaced indoor unit. As I don't want the product I didn't installed replaced indoor unit. This was a forcible delivery from your side. Please collect your product and initiate refund as soon as possible.

Thanks. Three mechanics came but could not diagnose the real cause. So they concluded that the control board needs to be changed, which would take 2/3 days and even after that not sure what will be the outcome.

After patiently waiting for over a week, the technician visited me yesterday evening (20 Mar 2022) with a new control board and replaced the old one, but the machine still did not work. Instead it gives a new error message "FF", which does not exist in any book. Now I have lost all patience. The dishwasher has been out of order since 03 Mar 2022 (18 days and still counting). How can you ask anyone to be still patient. My contention is that the fault is still NOT diagnosed, just changing some random parts is not going to solve the issue.
I also contacted Ms. Smita (the Area Manager). She too appears helpless. How can you expect a senior citizen over 70 to continue to wash dishes manually even after spending a fortune on the dishwasher.
The only solution I see is to replace my dishwasher with another working one. Please take this faulty piece to your workshop and keep experimenting there. Do not make a guinea pig out of me. Have mercy.

Dear Sir/Madam,

As discussed with you by our team kindly let us know once you are back in station so that we can assist you. . Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

Dear Arvind,

We apologies for the unpleasant experience you had with us. Furthermore, we have taken note of your feedback and surely convey it to our team for consideration. Feel free to connect with us if in case any assistance is required in the future.

Regards,
IFB APPLIANCES