IFB Industries Complaints & Reviews

Dear Sir/Madam
i have IFB washing machine. repeated request (6-7 time since 28/12/21), problem has not been resolved. every time mention for today evening & tomorrow.
detail:
name : Dr Seema
Mobile: [protected]
email: [protected]@kgmcindia.edu

with Regards

Hi,

I have purchased IFB Eva Aqua VX 5years back. Few days back machine made big noise and stopped. Registered a complaint with IFB customer care support they sent a service engineer. He said the drum needs to be replaced and it costs Rs.11000/-. This looks too expensive for replacing the drum. Request you to let me know if this is the approved cost of replacing the part by ifb?...

Sir,
I have ordered a washing machine (Model TL-SDGH top loader) on 8th January 2022 and payment made through SBI credit card. My order was placed under order no. [protected] and the expected delivery date was 17 Jan 22. I have called your customer care twice but no satisfactory response from their end.
Kindly let me know the reason for the delayed shipment and also confirm the date of delivery of the product.

Thank You

Ram Kishan
Email ID: [protected]@gmail.com

Dear Team,

It was now cross to 17 days i have raised complain twice to IFB customer care but they are just giving me assurance and no service engineer visited in last 17 days. This is really pathetic client handing process of IFB post to sale.

Finally they have given me local service manager (ROHIT GUPTA) but he is not attending call and extend dates.

Finally i am fed up with ifb and it was my fault to trust on IFB company.

My service request [protected] is not attended still.
1. Reached customer support 3 times. Every time I get the same answer.
2. Address change given 2 times. Still not updated properly. Every time I call the support executive giving me old address and again I need to ask them to update it.
3. My IFB updates also not working. 3 times attempted even before calling support. Not getting updated.

Is IFB losing its credibility towards customer satisfaction? Is there any SLA followed or quality check done on the service network performance? I'm sorry to say I lost faith in IFB and going to stop recommending it to friends.

Authoritied service center not rectifying the issue of washing machine.

Dear sir,
My washing machine is under repair I have booked for the IFB service person he came and checked and told drum and gasket are damaged, for replacement it would cost 7000rs, but he told us to go for AMC rs 3000rs after 45 days the same will be replaced for free of cost.
Just to tell all this he charged 590rs.. how fare is this. This is complete fraud how can you charge without doing any service.
Iam attaching you the bill

We had purchased an IFB TL-RDW 6.5 KG AQUA washing machine back in 2018. Suddenly, in December of 2021, the machine started showcasing multiple problems. So, I called customer care and they didn't raise any complaint or appoint a service engineer but suggested to contact the dealer directly. With that, I contacted the IFB dealer in Pune ([protected]) and raised an issue to them regarding the same on 1st January 2022, following that the technician...

Dear IFB team,

We have several issue regarding the carbon brush in the washing machine. The service center is not able to replace it saying that parts are not coming since one year now. This is really sad. A spare part which is costing around 150-300 Rs is not present and your team is asking to change the whole motor. This is so bad for the environment. The whole motor being discarded since of this spare part which is so common and also does not take so much of inventory or space!
Why is this done at IFB?

I bought a ifb automatic top load washing machine before 4-5 months. Machine didn't washed clothes properly. All dirt was found on clothes after wash. Plz resolve this solution.

Our IFB front load washing machine suddenly caught fire while it was operational.
Luckily we put out the fire before it could spread to other parts of the home. This is a really serious issue and one can think of the consequences if we had left the machine running and went out for a while.
The electronics and the front panel were completely burnt and the machine is clearly beyond repair.
The response from the toll...

I have IFB Dishwasher which is under AMC. On 22.12.21 the dishwasher stopped working and was giving shock when touched. I registered complaint on toll free number for service call. Two times technician visited but could not solve the problem he handled the dishwasher very shabbily and informed that power card has failed and needs replacement. He brought one card fitted it but machine didn't work. Then he informed that card has to come from Goa unit. But till today nothing has happened and my dish washer is not working. Please take up with IFB and resolve the issue.

Team,

I am writing this complaint to you to point out a serious issue regarding one of your product {Washing Machine} which I purchased in online on dated 27/6/2021

There was an issue that occurred on[protected] on the next day we raised a compliant 24/12/2021 and even the service person has visited my residency to check the issue and found the board has a default which is next to the top of the display. He said that he will take the board to his office and will replace it with a new piece by the next day. I replied him to go ahead and fix the issue

On the next day 25/12/2021 when we contacted him, he said that the board has to come from Bangalore so it takes 2 more days

We contacted again after 2 days on 28/12/2021 he said that still, they haven’t received the board

On the same day evening, I received a message stating that the complaint has been resolved. I wondered and I went with the option of feedback to escalate the issue. I updated the feedback as the Complaint has not yet been solved

Then I tried to get in touch with the office person Ms.Maadhuri a Branch Manager in the number [protected]

I was explaining her about the issue in deep, she replied by saying why have you marked the complaint as not solved in the feedback option, because of this your complaint has reached our management and they have asked us to hold it for 7-10 business days

This is highly pathetic and the worse service I have ever seen. Why does the management need to say to hold the complaint? If the complaint hasn’t been solved then why do we have to mark it as sorted?

Firstly why did I get a message as solved when still the complaint is on hold/pending? Attached are text messages for your reference

Please address this issue with your management. Because of this issue am completely frustrated by following up you people. Now better I would like to go for the return option because of your poor service

Also, I would like to express my disappointment with your unsatisfactory level of service. I have expected much more from a prestigious and reputed organization but this is not the way you deal with your customers

Am looking forward to hear back about your proposition to correct this issue from the respected authorities as soon as possible

Thanking You

Regards,
MohanRaj
[protected]

We bought IFB dryer from Giriyas, J P nagar bangalore one month back. Within 15 days the door was broken. The technician visited and said that he will replace the door and thats it. It has been almost a week now, no one has attended to it.
I have spoken to call center multiple times, called the local franchisee etc but no response.
I have heard that IFB is worst in terms of product and services, despite that I went ahead and purchased the product and it is my fault only.
Will wait for another ten days . Else will be lodging a case against them as it is within warranty and they can see how poor quality their product is.
Pls don't buy IFB products.. they are big cheaters.
Ticket no [protected]

I need proper services center number

As above

My washing machine having some electrical problem when we switch on the machine it is running for few seconds after rotation of drum it is suddenly switch off. Also Front door was broken, all washing soap water coming from side of the door. For the reason I have made service request and your authorised service center M/s. Prithisha Enterprises, Kathiruvedu, Puzhal, Chennai - 600 066 attended and I have paid Rs. 6, 050/- for service on 16/12/2021 but till date[protected] no one come for service and no response even phone call also. This machine also under AMC. Due to irresponse service and not attending repeated phone calls I am not interested to make further service. In this regard, please direct them to refund the money and to cancel the service request.

I have bought one IFB chimney, model no :IFB GL14T90CH on 18.06.2018 from Classic, Guwahati. It is presently not working and one complaint was lodged on 19.12.2021. Without visiting my residence by service personnel for resolving the issue, I got a message on 22.12.2021 that the problem has been resolved, which is not true. Kindly look into the matter please.

Poor response service team, spare part team and customer care.

I raise a call for system (washing machine) not working dated on 9.12.21. Local service engg visited and confirmed that pcb not working. I told to replace it with new. Service center told me that spare part is not available at that time and they will replace it within 7 days but Till date 26.12.21, the service center berhampur, Spares part bhubneshwar division and...

I had registered a complaint with IFB regarding a door lock issue and since my machine is under an AMC the technician visited and changed the lock. On[protected] the technician had issued a bill of Rs.6080/ and I had placed an order for a new stand for the washing machine for which I had paid in prior. Despite making innumerable calls to the franchise or placing multiple complaints with the customer care there is no response. Despite being a valued customer with IFB and having a AMC for the machine it feels like a waste of money for the poor services they have provided . I wish for the money to be refunded back, the amount of 1520 which has been collected from me but no product has been delivered.