IFB Industries Complaints & Reviews

I have raised my two complaints to ifb care via toll-free number on june 7th, 2016. They sent service person to visit my home & charged rs.300 for visiting charge & to be resolve within 7 working days. I have tried service person & customer care many times but still now (June 20th, 2016) didn't resolved my complaints.

Please take action for my complaint / ticket as early.

No response to my complaint of my Elite M/C under AMC inspite of registering Complaint&5 followups...Have been assured that some higher up in the Co would call&inform me about the status regarding the parts to be arranged to bring the machine to work at its optimum capacity...Lack of service has put paid the said Machine to its current 'sorry state of affairs.

I'm really disappointed with the service offered by IFB care. Never ever expected this from a reputed brand. I'm damn sure that you guys will loose all your customers if you continue to do so.
I have raised my complaint with respect to the oven that I brought from Unilet a year back stating it is not heating up. The issue is there with you guys from almost 2 months now and I have been calling up every time looking for someone to resolve this. But no proper response from any of your executives and every time they keep on repeating the same old thing... asking for 2 days time.
I fed up of waiting. I request to get me connected with some senior person who really can do something in resolving my issue instead of asking for more time again.

Microwave oven
30sc1
Serial no :[protected]
No response from ifb. Complaint registered 2 months back and several times thereafter. Local ifb dealer and technician visited twice but not able to resolve the issue. Some door switch is required to be changed and that is not available in andhra pradesh. Microwave still non ops. Total unprofessional approach. Not expected from ifb.
Regards
Rajeev shukla [protected]

The chairman
I am located at koperkhairne, navi mumbai

I have been your washing macine user since 1993.
In january 16 i had complained, to which your service agent delight services sent us enginner who opened the timer, the pump. The drum and few other things. Ultimately he reached to a decision that the machine 's pump had gone bad and so it had to be changed. So the next day and second hand pump was brought for the price of a new which i refuse to accept it. I, then had a talk with your area manager ms mayuri. After almost 7 days a new pump was brought and fixed. The next day when the machine was switched on the timer would not move beyond d. But as i left for official tour. I could only complain the same in april. Thereafter the endgineer from delight services came. And following parts were changed - the timer, the gaskette, the door. But the machine is not working. It doesn't go beyond d and now with weiard noises. This took place iaround second week of may. Therafter i have been comlaining to delight services. 3 enginneers have come to my place. The first one came, a novice fellow hhe could do nothing. Thereafter another engineer came after 7 days he also failed saying that a senior engineer will come. After 4-5 days another senior (I suppose) engineer visited. He said he will visit us again. Thereafter i have been calling delight services everyday for the past 5 days and each day i am promised that the engineer will come that day, but the same has failed.
And i am sure that the timer that my timer was perfectly alright which the novice engineer has changed and taken money from me. I have spent 9500 till now
To summarise the complain is for
1 novice engineer
2 repaired parts replaced and billed for new ones
3 no timely service

Customer id: 1944256, contact no: [protected], very poor customer care and after service.
Our washing machine is under amc. I have registered a compliant on may 27, the engineer visited mentioned they need to replace part to arrest the noise.
When called to customer care again on june 3, shocked to hear the ticket is closed without our consent. Again registered complaint, escalated to manager and they shared the techinician no. S in chennai - anand & suresh, both of them dont even respond to the calls made.

When called to customer care again on june 18, i was told that previous ticket is closed on june16. And asked to raise complaint again and the ticket no-[protected] is shared.

Will there be any professional ethics followed in ifb?. If yes, i expect someone from your company to take action against the technicians and resolve the complaint at the earliest.

We had called IFB service for a washing machine problem on April 25th. The service personnel (chennai local) came and said that the control board needs to be replaced. As per his suggestion we too AMC so that board can be replaced in 2-3 days. We started calling and enquiring after a week or so. After tens of attempts we were able to get across to them, but they only said that board will come in a couple of days and that they will call back. This went for weeks. Then we escalted to IFB through two mail ids and at two of their sites (ifbglobal and ifbappliances). One person called on Monday and after that no communication! For the last week now we are trying to reach to someone in IFB who can look at this. With such a brand name, it is utterly shameful to haev this kind of service.

I am in Trivandrum, kerala
For the last one month I have been trying to get my micro wave
repaired by IFB. 3 weeks back one person has come and checked.
He told he has to check about spares and gone. No response.
Local agency does not respond. No one gives status of
getting a spare if repair has to be done. In between they
thought it is for washing machine.

My online ticket numbers are
[protected] (14th May), [protected] (4th June)
[protected] (6th June), [protected] (7th June)

IFB trivandrum is famous for short closing the complaint
without repairing. I had the experience many times, since
i struggle to get my washing machine repaired (on warrranty)
whenever problem comes. I decided to never buy any
IFB product in future.


Trivandrum
kishorenath v.
Mob [protected]

I have purchased an amc worth rs 3920/- having the address anil, krishna bhavan, vallickavu clappana po karunagappally through your authourised service centre tmr systems, rana complex, madanada kollam. But i have not recieved the amc document yet. I contacted the ifb authorised service centre kollam over phone, but they say that they have not recieved the document yet. I suspect that they might have misplaced the same. Could i get a copy of the document to my address - anil kumar, krishna bhavan, kottackapuram clappana p. O karunagappally kollam district, kerala state, pin 690525 request for a speedy resoution

Date of amc 17/8/2015 to 16/8/2016
Self had amc support from ifb, bathinda
However after transfer from bathinda to hyderabad in may'2016, ifb hyderabad is not providing support for replacing defective motor of ifb machine citing that amc does not exist.

The following icr codes assigned for my id: 10311603, 4426169 and [protected]. I am not sure how to proceed. Despite getting into amc support, ifb is not providing support for defective washing machine for past 1 month. This is harrassment for the customer who is following up for support but not getting it. Bathinda service support is not providing amc papers to hyderabad office for providing support. The document provided me by ifb bathinda is not accepted as amc support document by ifb hyderabad.

I have been following up with ifb, hyderabad mr sampath [protected] and [protected] and bathinda ifb office[protected].

Kindly look into on priority.

Regards,

Pramod george
[protected]

I registered my complaint on June 10. The technician visited on June 11. He was in such a hurry that he did not explain what the problem was in detail neither did he give any estimate. I had to call customer care the next day and find out from the local service center about the problem. The PCB needed to be changed. This was on June 11 evening. the local service center person told that the part would be needed to order from the company and would take a couple of days and he would call to let me know the progress on Monday.

I gave a call on Monday and the replay was that the part has been ordered and we will do the work by June 15 Wednesday. Today when i again call up he says that since part comes from Goa its taking time and job cannot be done till Friday, June 17 2016.. I called up IFB customer care but they had no idea about the job progress...

lots of question now...
1. Does the IFB not care about the complaints that they get.. i.e. whether they are resolved or not? because i found it very dumb that the customer care executive was again going to escalate my query and provide me with local service center number again. Are these people really trained this bad?( forget that the person on the line was rude too)
2. If the service center technician put in a request fro the PCB part.. would it really take 4 days to get a part from GOA? these days we order from e- service and things come from as far as Bangalore within two days..

I am really frustrated with the service from IFB...

I have purchased IFB AC just 20 days back. The delivery received on time but the installation person came one day late. The installation was improper which lead to heavy water leakage in bedroom. Then complain process started. The man came after 3 days, make certain alignment but the leakage is not completely stopped. Then cooling effect reduced after 2/3 days. the AC started giving some noise. Complaints are registered but only promises are given from call center and nobody visits.

Service is very bad & quality of product is very poor.

Need help for further process.

Please suggest.

Regards,

R D Kadam

I purchsed ifb neptune vx dishwasher just three week ago. When i pugged it in, the unit was giving shocks. The tifb echnician advised me to check the earthing and call him back. I paid 1500 inr to get the earth pits reconditioned and ensured earth resistance is less than 1 ohm. When i plugged it in again, it is still giving shocks. This is an electrocution hazard, so i decided not to use and place a call with ifb call center.

Now the fun begins. After repeated followups they finally sent a technician today. Lo and behold, i placed a complaint for dishwasher and they sent a washing machine technician. The call center advised me to contact ifb local support in hyd and gave me the numbers. The numbers are 100% always busy and simply can't be reached. I'm so frustrated i am thinking of legal recourse finally.

Is this a reputed appliance maker like ifb addresses the customer complaints? At this time, i really don't have any hope of ifb rising up to customer service needs. What will be my next step? I spent 50, 000 inr on buying the unit, stabilizer, stand, dish washing fluids and now i'm madder than hell that i got swindled. Ifb do you have any shame or sense of customer service?

Hi,

This is with regard to the service request that I placed on 31st May for my washing machine. The technician who contacted me had made an appointment but never turned up in-spite of repeated calls from my end and taking permission after agreeing to come upon a fixed time. I am tired of calling customer service since their response is the same every time without any effect! Yesterday out of the blue the representative had informed me that the request was closed and will be open again, which I was not aware of!!
The only ticket number that i have pertaining to this complaint is [protected] and E126234 is the escalation number. The machine seems to be running away every time from the stand and gives a feel as though it would topple during spin cycle. It is physically difficult for me to hold on to it every time.
If some action can be taken at the earliest, it would be very helpful.
Thanks!

I never expected that Ifb products would be so useless. It's my biggest mistake to purchase IFB air conditioner. It's juz been 2months that I purchased this SplitAC n I m facing problems. And above this the customer care of IFB is useless actually they are so slow for follow up. It's been 5days that I did complaint but they didn't send any technician "Your ticket No. is 17942786. IFB CARE will get in touch with you shortly. Please call[protected]/ [protected] for updates, quoting ticket no."... I am calling them again n again n the executive telling me to call ur area service provider... What the hell then u guys opened customer care where u can't solve problems... I am extremely annoyed

I bought ifb machine one month back. Demo guy didn't come in 15 days. When he came, there was not electricity point. I got ready electricity point installed.
He came after 12 days on daily chase .He lied that he is coming but didn't come with in time committed by him. He reported to my are supervisor.
The supervisor called me and misbehaved that he don't care if i have bought this machine 1 month back. He also threatened me that 'dikh mat jana jb mera banda demo dene aaega'.
Is this the way ifb works and behave with customers. I really got frustrated.

Supervisor name is surender sharma.

Product category: front loading washing machine
Model: senorita plus
Source of purchase: ifb dealer
Problem: we have amc for the washing machine. May 20 it stopped spinning on may 22 we complained for the problem, after so many follow ups few people came they could not fix it and told some part is needed and after few days and again continuous follow up, few other people came 4-5 days later with new parts, still it was not fixed. Again another people came and same happened. Each day i am calling minimum 20 times a days for follow up, most of the time no one takes call and every time they come and not able to fix. We are very very frustrated almost a month it is not working. Worst part is when i call for 20 times, call is getting picked up only once or twice. I am wasting 2 -3 hours daily for just following up. Today when i called again came to know my request was already cancelled. Without fixing the problem how and why request is cancelled. If it is not fixed with in 2 days, i am going to escalate this problem.

We have been struggling again to get our machine repaired. Ticket no. Is [protected]. Have called customer helpdesk multiple times. Engineer who came to review the machine gave his cell number as [protected]. The phone numbers of engineers and service in-charge (The number was given by the helpdesk team only. They do not know that number is out of service) are not responding. We have a pile of dirty clothes. Ifb has such a pathetic service team, it seems that this team will cause the down turn of the company.

I have registered a complaint one week ago.. But till today nobody attended my complaint. This is my third email.. I really got frustrated. Very bad service.In my place one of your franchise called elite franchise at poonamallee, chennai, came and attend my complaint three weeks ago. Though we had amc they are delaying in rectifying my complaint. We paid rs.2748 for amc. But we wasted our money. Till today i didn't use my amc money for any service. I don't know to whom i should complaint. We got hurt because of this fraudulent activity of seizing my money in the name of amc..

Nasreen

We are living in "Hyderabad(telangana)" area" Madinaguda". As already mentioned in the "complaint subject" the core part i.e motor not working in the machine and called to service center(ph no:[protected](hyd). Technicians arrived to our place and from next day they haven't turned up yet. Such a poor service was not expected from IFB industries ltd.
DETAILS :
MODEL -: SENORITA Plus(+)
MACHINE SERIAL NO -: 039621.
My mobile number -: [protected] . and can be contact me through land line -:[protected].
In AMC till July'16 and taken by the . So expecting you to take severe action and resume the services as early as possible.